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Apple rolls back problem driver in new iTunes 8 update

By | September 12, 2008, 5:39am PDT

Summary: A few days after users began complaining that iTunes 8 was causing Windows systems to crash, Apple has rolled out a new version of iTunes 8 intended to fix the problem. I’ve looked at the latest update and discovered that the “new” USB driver included with this release is actually the same as the old driver from iTunes 7.7. Is this a real solution or just a quick fix?

Apple has responded quickly to reports that its initial release of iTunes 8 caused STOP errors (AKA the Blue Screen of Death) on some Windows machines.

The issue is documented in  support article TS2280, “iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod,” which tersely describes the symptoms:

After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.

The recommended solution is to first uninstall Apple Mobile Device Support and iTunes, and then download and install the most recent version of iTunes. (Delete any previously downloaded versions.)

I’ve just installed the new version on the same test system that gave me fits earlier in the week. The license agreement remains unchanged, and the only components that were upgraded, according to Control Panel, are Apple Mobile Device Support and iTunes. The GEARAspiWDM.sys driver already present on my system was not replaced. The Apple USB driver now shows a date and time stamp of September 10, 2008, 4:45 PM. The version included with the initial release of iTunes 8 was dated September 5, 10:16 PM, as shown here.

 Apple USB driver shipped with original release of iTunes 8

Curiously, however, the supposedly “new” driver actually has an older version number. The September 5 file is version 1.35.0.0, and the September 10 replacement is 1.29.0.0.

As it turns out, that version number is identical to the one on the driver included with iTunes 7.7 (date-stamped July 22, 2008). Both 1.29.0.0 files are the same size (31.2 KB) and are smaller than the 36 KB for the 1.35.0.0 release. From the evidence, it’s pretty clear that Apple ditched its new driver code and simply rolled back to the older version. Here are the side-by-side properties of the two files:

 Apple’s “new” USB driver for its iTunes 8 update is actually the old iTunes 7.7 version

I’ll do more testing and update this post if I discover anything new. This feels like a quick fix, and there’s no word from Apple on what if any features were enabled in the new driver that will be lost with the rollback to the older edition. Except, of course, for those pesky system crashes.

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Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books written prior to fall 2011 have been distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press. As of November 2011, Ed is a partner in the independent publishing company Fair Trade Digital Exchange, which exclusively publishes his books.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMware. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

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RE: Apple rolls back problem driver in new iTunes 8 update
AmandaGSpanish 13th Nov 2008
HELP!
Windows vista user. Downloaded itunes 8.0 and now I cannot burn CD's! I press burn, the CD churns and turns, it says initializing for a few minutes then it keeps saying error 4251, canceling burn. My job requires me to burn CD's....is there a solution?
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Even if it is the same driver. The use of the older version number might cause problems in future installs when the installer check the version number of the installed driver (the problematic one), finds it's higher than the one included in the package, and does not install the older (working) driver.

It is things like this which lead to incomplete installs which might require manual intervention to correct.
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Contributr
I agree ...
Adrian Kingsley-Hughes 12th Sep 2008
... it's a lazy fix.
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...Ditto. However, in apple-speak...
Bruce Lang 12th Sep 2008
...it's a laid-back fix. happy Sorry - Good catch Ed. I'll wait a little longer before using iTunes 8.
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Contributr
So ...
Adrian Kingsley-Hughes 12th Sep 2008
.... what Apple has done is roll back the driver in much the same way as the fix I posted here does.

I haven't discovered any lost functionality between 1.35.0.0 and 1.29.0.0 but I wonder whether the driver incorporated a fix for issues that some people were experiencing where an iPhone/iPod was being misidentified on connecting to iTunes. I say this because I was seeing this happen often with several versions of iTunes 7 but haven't seen it on iTunes 8 yet with the new USB driver - my main iTunes system was happy with the new version. I might download the new iTunes version 8 and see if the problem comes back.

What's annoying for users is that this update isn't being pushed to all users of iTunes 8 and has to be manually downloaded.
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So
tikigawd 12th Sep 2008
If you download iTunes 8 it still comes with 1.35.0.0 and the user has to go and download 1.29.0.0 him/herself?

That's beautiful.
...you need to uninstall iTunes, re-download iTunes 8.0, and re-install.
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nt
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Contributr
You misunderstand
Ed Bott 12th Sep 2008
Apple was shipping the 1.35.0.0 driver for only a couple days, as part of the very first release of iTunes 8. If you downloaded iTunes 8 earlier this week, you got 1.35.0.0. If you download iTunes8 today or later, you get 1.29.0.0. You have to uninstall the original version to get rid of the new driver. Then when you install the updated version of iTunes 8 it installs the old 1.29.0.0 Apple USB driver.

Make sense now?
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So Ed, did they do this because of your blog?
hasta la Vista, bah-bie 12th Sep 2008
Amazing how fast the turnaround was, wasn't it...
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Make sense?
rtk 12th Sep 2008
I understand the process, but it surely doesn't make a lick of sense to offer an 80MB fix to a 36KB problem. wink
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got it
tikigawd 12th Sep 2008
thx
Apple will happily install new software designed to crash your Vista machine without telling you and happily leverage their media player monopoly to muscle into the browser market (ummm, DoJ, are you listening?) but when it comes time to fixing things, well, Apple isn't quite so friendly. People who buy the iPhone tend not to have done that much research (or they would have purchased something else) so it isn't very likely that they will find this information to fix their machines. All they will think is "Hmmm, I guess the Mac ads were right, my Vista does crash!"

Hey Microsoft, do you think that Office for Mac might just require a kernel mode driver to operate correctly? It would be a shame if that driver caused kernel panics. wink
Apple, all of the arrogance of Microsoft if not more with even more obfuscation, and absolutely nothing that I see that I need to have.
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I'm about 45% sure the new (i.e. 1.35.0.0) driver was designed to stop the "Pwnage" tool from working, but that's based on some very limited and early testing.
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Looks like I was right
jmavity 13th Sep 2008
For a brief discussion: http://blogs.zdnet.com/Apple/?p=2264
My biggest problem with all this, is that every time Apple pushes a new version, I install it on two machines, one that syncs to my iPod, and one that I just use to listen (in another room). My "Listen Only" machine doesn't need Bonjour, doesn't sync to an iPod or iPhone, won't be used to burn CDs or DVDs, etc... So I have to manually un-install all the bits and pieces that I don't want or need, and leave only iTunes. I also uninstall the Apple Software Update, because I don't need another process eating memory, CPU, and other system resources when iTunes will tell me when to download an update anyway.

I wish Apple would give me the options of NOT including all these updates in the first place.
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Apple should of not only fessed up to their f*&^up but came out with an immediate fix, not one of those do it yourself fixes, a complete iTune Installer with those fixes already implemented.

Hey, WTF is the "Apple Software Updater" actually used for then? Should this function from the Appletards automatically roll out the fixes for anyone still running the problem software?

Here's a really good fix that I did myself and I'll lay it out for you Vista Machines:

1.) Use System Restore and roll your machine back to the point before you installed iTunes.

2.) Reboot your machine.

3.) Install the latest version of WinAmp Professional. It has a wonderful trouble free iPod add-on that will do all your transcoding and managing the iPod.

It is obvious to me that Apple is out to cripple the Vista Operating system whither nefarious or just plain incompetent -- You choose!
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Contributr
Alas...
Ed Bott 12th Sep 2008
That won't work for iPhone owners, who have no choice but to use iTunes to sync data and activate the phone.
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My thoughts...
Kromaethius 12th Sep 2008
Sorry Ed, my thoughts were on the iPod, not the other devices since I will never own the iPhone.
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Unlocked iPhones work fine with Amarok, etc.
TripleII-21189418044173169409978279405827 12th Sep 2008
With Amarok for Windows available, it might be worth a try. Currently is has to be jailbroken, but I have no doubt that soon enough, there will be enough reverse engineering to make it work for locked phones.

TripleII
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You're an Idiot
Kiltedbear 12th Sep 2008
Apple is not out to sabotage Microsoft. That would be corporate suicide. Not only would MS crush them both financially and legally. The money that Apple would stand to lose selling Ipods and Iphones to PC users greatly outweighs any money they would gain by selling Macs to PC users. They WANT to be in the Windows marketplace.
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Contributr
Never explain with malice...
Ed Bott 12th Sep 2008
...what can more readily be explained by incompetence or negligence.

Although I've made jokes about it, I can't imagine anyone at Apple actually doing this on purpose.
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More sneaky Apple news
hasta la Vista, bah-bie Updated - 12th Sep 2008
I just downloaded the latest version of Quicktime (NO iTunes) and low and behold, it's now back up in my startup services.

I had disabled it on my last up date since I don't need it running all the time, yet Apple patronizingly puts it back in there again.

What makes them assume everybody wants it to launch on startup?


(rhetorical question, btw...)
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That's been their standard
tikigawd 12th Sep 2008
forever

Also, even if you had moved the Quicktime start folder from the "All Programs" start menu to another folder, like I used to do when I used Quicktime, it would dump a new Quicktime start folder in "All Programs."
Same thing with the iTunes start folder.

Apple doesn't care how you want to manage your PC, or how much they annoy the living daylights out of you. Their way is much better.
They're awesome!
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Actually it wasn't in my startup folder
hasta la Vista, bah-bie Updated - 12th Sep 2008
I found out by running CCleaner's Tools ->Startup services menu and there it was, ready to launch with my Nvidia driver, my anti-virus and a few other essentials I need to run on startup. I had that all pared down for performance reasons.

Needless to say, Quicktime is not an essential.

Utterly sneaky. I expect that kind crap from the likes of AOL or NetZero or one of those other losers...
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Try this
thx-1138_@... 12th Sep 2008
Google for: autoruns.exe

Once you've downloaded the app', like me, kill the associated autorun sequence for the associated process by simply un-checking a tick box.

I've been running autoruns for over two years and wouldn't be without it.

If the old claim is still true: "Possession is 9/10ths of the Law", then take back possession of your system ... at least to the best of your ability.

Regards.
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Does it still stealth install MobileMe Support, etc? (nt)
TripleII-21189418044173169409978279405827 12th Sep 2008
(nt)
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Contributr
As far as I can tell...
Ed Bott 12th Sep 2008
License and installer seem to be identical. The only thing that appears to have changed is the Apple USB driver. I still need to do a clean install to see about the GEARAspiWDM.sys driver.
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I say don't let that drop.
TripleII-21189418044173169409978279405827 12th Sep 2008
Seriously, in the day of confused consumers, already slow crapware laden computers, side effects of useless installed software, Apple, and Google, and Microsoft and Adobe really need to made to face the music where it comes to disregarding who owns the computer.

I can see an ongoing article, or commentary, from you (with the widespread audience and obvious influence) coming up with a multi part series such as

"The Top Ten Worst Stealth install companies" or
"The Top Ten Worst Software upgrade packages"

can actually have some influence. The fact that Safari is still, well, to use the right term, spammed automatically to millions who use iTunes and aren't absolutely vigilant as the default action speaks volumes about the level of contempt Apple currently seems to have for it's users.

Want to really make a change, come up with "Top 5 ways to use your iPod without iTunes/Quicktime" story.

Note: Apple is on the brain today, you can do the same with Google extras (although they aren't stealth with no choice), or Adobe, or anyone who you know installs hidden extras that just destabilize a system, use resources uselessly, etc.

TripleII
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Contributr
Oh, good ideas!
Ed Bott 12th Sep 2008
Thanks...
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Can't wait for this one, Ed! (nt)
silent.griffin 12th Sep 2008
.
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Run with it, Ed.
gypkap@... 13th Sep 2008
Too much software is loaded as a sneaky background app, even if you're not using it. I have to use ccApp and Autoruns regularly to keep my Vista laptop running well. More people need to know what stealth apps to disable and what must be loaded in memory.

For starters, uninstall the Yahoo and Google toolbars. It's amazing how much either of them slow down a Windows PC. Yes, those two companies won't like that advice, but I've seen too many users (including a coworker, last week) who had no idea that those toolbars are that memory/CPU hungry.
I think that for all the folks who are griping about Apple, their software, their fix being inadequate, and especially for Mr. NZ who thinks everything else is better than anything Apple has ever done or will do, there is a very easy solution. Don't use Apple products; get rid of your iTunes, iPods and iPhones. Go with all those other superior products. Of course then, what would you complain about?
I took some advice offered on a forum and unnstalled all Apple software except Quick Time. My MP3 player works well with Windows Media Player or Rhapsody's Real Player.
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It does still stealth install Mobile Me, but as Ed pointed out the other day in another post, it's now a seperate option that you can uninstall afterwards from the windows installer.

Just expect to have to do that everytime apple upgrades iTunes. *sigh*

I agree Ed, give me a custom install!
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If they had done a little homework prior to release.
I think apple needs pulled out of there tree and steeped on ,I have wasted over 9 hours of my time with this mess sham on apple:mike
If it's a fox, don't put it in the henhouse.

Unless you personally prefer to keep Apple's
products and put up with the occasional snafu.

It's your choice.
...and god said all these are yours ... you can rule and take all you need, except from the tree of Microsoft..

first.. everyone should feel insulted that Apple forces programs on you that you didn't want, nor request. You should feel insulted that Apple doesn't think enough of you, to let YOU decide if you want Bonjour, Apple mobile devices support, or their Web Browser.

Apple is headed down the Microsoft slippery slope.. and it looks like they don't care one ounce for what people really want..

any of you surprised about the "quick fix" rolling an old driver back into the mix.. needs to realize.. they didn't know the fault was there in the first place... and had no way to fix it fast enough to keep people happy, except to roll back to what worked.. and the least damage they could do to their flagship that attempts to lock everything to apple..

quick time - 90 megs? 90 F**king megs? where's your upset at that?

Itunes -- oh excuse me iTunes for you idiophobes out there that think its so cute .. a program that not only does media content, but then tries to force you to run their streaming server, and add to that forces IPOD software onto you... EVEN IF YOU DONT HAVE AN IPOD..

too many of you are sheep .. too many of you don't realize every step of the way that we give these companies building their bloatware that all we do is predispose ourselves and our children to living with the same BS with just piled upon crap..

Call for APPLE to give people a choice.. INFORMED consent rather than just "we think everyone wants this... if they want itunes"

Stand up and make them hear you.. perhaps then you wouldn't have to worry about the BSOD's from drivers that you don't need on your system looking every 5 seconds for that device to connect.. WUPS.. not connected yet.. hey... let me check again in 5 seconds.. maybe that human finally got with the APPLE program...
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Unfair comparison between Apple and Microsoft
khawaja.umar.farooq@... 12th Sep 2008
I am surprized Ed hasn't pointed this out. Microsoft
doesn't do sneaky installations. The only software
that's automatically installed are critical and
security patches to Windows (if you're using Windows
Update) or to all Microsoft applications installed on
the machine (if you're using Microsoft Update).

Microsoft are very, very clear about what they are
installing on your machine. You don't even get the new
version of Internet Explorer or Windows Media Player
unless you explicitly select it from the list of
available updates.
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Contributr
Did that
Ed Bott 12th Sep 2008
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Yeah, I remember that one
khawaja.umar.farooq@... 13th Sep 2008
I remember reading that article. I liked it.

Maybe I should have been clearer, I meant flagging Microsoft's better behaved update service within this comment thread.
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Really?
zkiwi 12th Sep 2008
What about that stealth update that Microsoft did (auto-magically) a while back that everyone got up in arms about? In other words, Microsoft has on occasion done stealth updates and/or not been clear about what patches affect what parts of the system.

Microsoft screwed up then and on other occasions, Apple screwed up now (with the driver thing) and have on other occasions. Lah de dah etc. Life goes on.
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Contributr
How Microsoft responded
Ed Bott 13th Sep 2008
Took criticism, changed policy:

http://blogs.zdnet.com/Bott/?p=489

This is how it should work. The question is whether Apple can learn and adapt the same way.
so it is or is not the same version ? whenever i run check for updates it tells me itunes 8.0 is the current version....

it sounds to me like they did a 'silent' update.
Ok I have xp media center sp 2. I have done the uninstalls and the new down loads. My ipod now works fine but the Iphone is being reconized as a still image camera and is still causing the BSOD on my acer laptop (with built in logitech web cam)
Please HELP..
ok I have Xp media center sp2. I have done both uninstalls and the downloaded lastest version fro apples site. My ipod is now working fine but my Iphone is being reconized as a still image camera.
then you guessed it the BSOD! I have a acer laptop with a logitech camers but in. i have read the logitech is part of this conflict as well as printers but I cant dissconnect my web cam PLEASE HELP...
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Does anyone know of a fault in iTunes that stops it from launching properly. The process is running but no window appears. We are running XP and have this problem since the iPhone version of iTunes (7.6 I think). Completely deinstalling all items smelling of Apple (including the mysterious Bonjour) and reinstalling didn't help.
And to think of all of those who laughed and ridiculed when I thumped and proclaimed that I would stop buying iPods a couple of years ago. No stinkin' iTunes 8 to burden MY life with...
Apple has been "servicing" a small group of hard-core fans with their proprietary and closed system since day one. But now with their iPhone and their efforts to make inroads into the enterprise, they can ill-afford to get away with poor software qualify, shoddy patches and glaring security issues.
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HELP!
Windows vista user. Downloaded itunes 8.0 and now I cannot burn CD's! I press burn, the CD churns and turns, it says initializing for a few minutes then it keeps saying error 4251, canceling burn. My job requires me to burn CD's....is there a solution?

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