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Windows 7, one year later: How's Microsoft doing? And what's next?

By | October 22, 2010, 12:34pm PDT

A year ago today, I was in New York City at the official launch of Windows 7. After a long public beta, and with the released code widely available months earlier, there wasn’t much left to unveil at that point, except for an impressive collection of PCs from OEM partners designed for the new operating system. Most of the Microsoft employees I talked to that day seemed relaxed and genuinely confident. A year later, that confidence is still there. Windows 7 is still selling like gangbusters and the public seems pleased. Back in August, I said: “Windows 7 has been a quiet success, maybe even a phenomenon.” That’s still true.

In my original review, I called Windows 7 “as close to an essential upgrade as I have ever seen,” and I predicted that it would improve with age. A year later, I can already see many of those improvements.

From the standpoint of stability and reliability, Windows 7 has exceeded expectations. The hardware ecosystem was ready, after having been burned badly by Vista, and the Windows Core team did a good job of responding to issues in Windows Vista and Windows Server 2008. With this release, Microsoft might have finally silenced the “Never buy till the first service pack” skeptics. Windows Vista Service Pack 1 was released almost exactly a year after Vista’s consumer launch, and it was desperately needed. Microsoft says it doesn’t plan to finish Windows 7 SP1 until sometime in the first half of next year. That doesn’t seem to bother customers, who have been buying Windows 7 at a rate of 657,000 copies a day over the past year.

One of the biggest under-the-radar improvements to Windows 7 in the past year is the release of Windows Live Essentials 2011. Some reviewers have grumbled about design decisions Microsoft made with the apps in this collection—especially the changes to Messenger—but there’s no question these are full-featured programs, not wimpy starter editions. Photo Gallery is particularly impressive with its extensive set of features for importing, managing, editing, and sharing photos. I don’t think it’s any accident that Apple spent the lion’s share of its time this week on detailed demos of its competing apps in iLife ‘11. I’m looking forward to comparing the two suites when my iLife upgrade arrives in the mail (amazingly, Apple doesn’t offer any way to buy and download iLife).

Even a year later, I continue to be surprised that Windows 7 is so much more efficient than Windows Vista. It uses less disk space than Vista and outperforms it across the board, even on relatively modest hardware.

In the missed-opportunities category, Microsoft deserves special mention for its inability to capitalize on its long history of developing Windows for tablets. Although Windows 7 fully supports touchscreens, the OS itself isn’t well suited for full-time operation with a fingertip. I have three touch-enabled PCs in this house—two all-in-one desktop PCs and a Dell Tablet PC. The touch features feel like a novelty, and I rarely use them. I’m pretty certain that smart people in Redmond are working to make touch features a more natural part of Windows 8, but we’re unlikely to see any of those efforts for at least another year, giving iOS and Android tablets an awfully big head start.

I continue to be amazed and impressed with Windows Media Center. Last week I upgraded our living room Media Center PC with a Ceton InfiniTV tuner, which uses a single CableCARD to tune up to four HD cable channels. (I’ll have a more detailed look at that system next week.) The Media Center interface is fluid and elegant, easily more usable than any alternative, including TiVo, and the whole system has been a joy to use. My sources in Redmond tell me, however, that the Media Center team was essentially disbanded after Windows 7 shipped. I hope that Microsoft is planning a Windows 8 Media Center that will be capable of going head to head with Apple and Google’s TV offerings. If they let that work go to waste, it will be another tremendous missed opportunity.

In the year after Windows Vista was released, I spent an unfortunate amount of time and energy writing posts about how to tweak, tune, and work around its flaws and usability headaches. What I’ve enjoyed most about the last year has been not having to do the same for Windows 7. No, it’s not perfect, but it’s very, very good. Microsoft seems to have figured out, finally, that the best way to design great software is to focus on the user’s experience, not just check off items on a feature list.

If Microsoft follows the playbook and the three-year development cycle it used so successfully for this release, the first beta of Windows 8 will appear roughly a year from now. In fact, the window for feedback that will actually influence the design of the next Windows version is closing soon. What are the flaws in Windows 7 that you want to see addressed? What features are at the top of your must-add list? Leave your comments in the Talkback section.

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Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books written prior to fall 2011 have been distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press. As of November 2011, Ed is a partner in the independent publishing company Fair Trade Digital Exchange, which exclusively publishes his books.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMware. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

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RE: Windows 7, one year later: How's Microsoft doing? And what's next?
linasmith 26th Aug
@kmathews that great catch well done kmathews. book reports | Admission essays | theses
I think there is a mistake in your third to the last paragraph. Did you mean Vista instead of Windows 7?
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Contributr
Typo fixed shortly after publishing
Ed Bott 22nd Oct 2010
@kmathews Thanks for the quick feedback!
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i think he means...
banned from zdnet 25th Oct 2010
@kmathews
... he is "amazed and impressed" with all microsoft products and continues to be the worst, most shameless microsoft shill on the interwebs.
@banned from zdnet

Windows XP gets the job done, but Windows 7 is USEFUL. BIG DIFFERENCE.
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You Are The Worst, Most Shameless Shill For...
Steve@... Updated - 16th Nov 2010
@banned from zdnet
Ed is proficient and focused on the Windows operating system. His reports and blogs are addressed to those people who are interested in them.
Any problem you have with Ed, is undoubtedly a problem that you have with Microsoft... Grow up and admit it, and quit haunting the blogosphere attempting to turn people against Ed. He does a hell of a job, and his reports and blogs are valuable information for those of use who are the focus of his efforts.
@kmathews that great catch well done kmathews. book reports | Admission essays | theses
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All signs point to Microsoft doing extremely well. I don't think there was anyone who doubted the success of Microsoft Windows 7 except a few linux fanboys. Everyone else had their eyes open and their jaws to the ground when they saw Windows 7. The fact is that Windows 7 offers so much more than its predecessors. Its much more reliable, stable, and secure.

240 million licenses can't be wrong.
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Inertia.
Userama 22nd Oct 2010
@Loverock Davidson
Inertia. Inertia. Inertia--the only thing that keeps Microsoft going. Inertia.
@Userama
Envy, envy, envy. The only thing the shills show every day.
People buy Windows because they like it. Everyone knows the alternatives, they choose the better option.
Everyone knows the alternatives, they choose the better option.

To be fair, Apple does absolutely no advertising at all so no, most people don't know about the alternatives. Apple should come out with a series of ads that compare Macs and PCs so that people could be informed about the choices that are available to them. They could write the ads with 2 people, 1 personifying a Mac and the other personifying a PC. The PC guy would get into all sorts of trouble but everything would always be just fine with the Mac guy. That would show people that they could get rid of their PC and buy a Mac.

But Apple refuses to advertise their Macs or their OS.
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@Userama
Naw. It's those damn corporations. They've got all those Microsoft shills with Microsoft Windows certification and they're too scared to bite the hand that feeds them. One guy in IT dictates to 50,000 employees what computer and software to use. Only now are employees starting to get a choice of what computer they have on their desks. As consumers buy Macs for themselves, they'll get sick and tired of having to use those old Windows crapboxes at their workplace. That's why I'm glad Apple appeals to top executives because maybe they'll force IT to get more Macs on employees' desks to step up productivity. I think Windows 7 is a fine OS and I use it on my Macs. I'm only saying that corporations shouldn't force Windows devices down employees' throats, that's all. There's absolutely no need for Microsoft to have 90% of the desktop sector to itself.
@Userama, Inertia is never the only thing that keeps something going. Without some external power behind it, inertia dries up. One reason MS has so much inertia, is because it works well enough not to justify the extra cost of a mac system. Also there are quite a few people who genuinely prefer using it including hundreds of thousands of experienced IT professionals around the world. Most computer users are able to understand that choice of OS more comes down to personal preference than anything else. Certainly both systems perform well and can perform all tasks asked of them. Would you rather drive a Ford or a Chrysler? Does it really matter what you prefer to anyone other than you, Ford and Chrysler?

@ConstableOdo, ask your sysadmins about that. I think they will agree with you only once all software is cloud based!! In anyone business, consistancy of platform across the majority of desktops is fairly vital otherwise there will be a mess of compatibility issues. One example, a company I do work for, their main accounting package is through a vendor that doesn't have a MAC client nor a MAC version of their CAD package. Another example would be a company that does primarily desktop publishing that uses programs for which there are no Windows versions. Once a company has standardised on a particular platform, it can be very difficult and expensive to change, and often impossible to accomodate mixed desktops.
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@mdemuth,
No, people buy Windows because they don't know of an alternative except for the Apple stuff. Let Linux do some better advertising and then say that crap. I grant you, Linux needs some pc builders like the ones who build with Windows and better advertising, this could be a very lucrative avenue for someone with the funds to setup and support Linux machines other than geeks.
(Edit) I use both Windows XP and Ubuntu 10.04, they both have their problems, my dads Windows 7 machine gave him all kinds of headaches.
@Userama

Win 7 is a fine OS. Aside from OSX, it is my fav so far.

Linux is ok but I would never put it on a desktop machine where I needed to get things done with. Linux is a fantastic server OS (my server OS of choice) but I don't have the time or patience any more to jump through the hoops to get simple everyday stuff to work. If I want to do may taxes I just want to buy turbo tax and be done with it. Screw wine and all that. I want it to work the first time. Period. I am sick of work a-rounds and waiting for bug fixes.

Sorry to be the voice of reason, moderation and practicality but I have had it with trying to get FOSS software to work. I have spent far too much time reporting bugs and waiting for fixes to give a crap anymore. I am willing to nut up the coin for something I know will work out of the box and does not have some bug hidden in some not often used feature that will turn into a show stopper for me because the developers don't think it is important enough of a bug to fix.

FOSS represents more than half of my day in day out tools. I author and contribute to a bunch of FOSS apps and communities and i can say without hesitation that some, not all, software is worth paying for. Oracle, Photoshop and MSSQL for instance. And for me, Win 7 is a no brainer. All the apps I work with, and the OS itself *just works* and that is really all that matters. Getting my work done. Remember, Linux and FOSS is not a religion, it is a piece of software.
@Loverock Davidson

Yes they can. Look at those that buy GM cars and those that shop at Wal-Mart.

As someone else said, Inertia is all that keeps MS afloat. It is NOT superior products.
@itguy08 Nothing wrong with GM cars. But enjoy your Toyota if that's your kick. I don't buy anything at Wal*Mart though. Target either. Amazon and free 2 day delivery all the way! And yes I love Windows 7.
@itguy08
And as someone else indicated, I will take 240 million opinions against one biased, microsoft hating, envious opinion any day. Have a nice day! And, thanks for playing.
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you are so full of it....
dtroyerSMU 25th Oct 2010
@itguy08 ... try designing an OS from the ground up and make it as reliable and stable as Windows 7 is! Perfection is the art of continuance and perserverance and MS is doing just that. Windows 7 is a superior product and so far as the public is concerned, out selling any OS 20,000 to one. Tell us now that isnt a superior product. Proof is in the public eye.
@itguy08

No, Windows 7 (especially 64-bit) is an EXCELLENT product from Microsoft for a change. Especially if you skip over Vista like I did. I even bought my first legal copy of a consumer Microsoft product as a result of the high quality. Windows XP by comparison was just a cosmetic upgrade of Windows 2000.
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@NonZealot

and you'll see that it's nothing. Windoze is still the real flop here, it flops were no other OS has flopped before because this flop costs real money, huge amounts of it.

Just look at Microsoft's stock price, what has windows 7 done for it lately? It's in the gutter!
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Envy is one of the worst emotions
Mister Spock 22nd Oct 2010
you humans display. There is no logical reason for your envy and jealosy OS reload, and yet you allow them to rule your life.

plain
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@OS Reload What in the hell are you blabbering on about? What is this "Windoze" you refer to? And what are these 240 million flops?

Sure with 240 Million sales, Windows 7 is a flop... Just like Linux has NO vulnerabilities and has NEVER had any vulnerabilities... Keep on trollin'
@althynz: I am SURE he is referring to his processor speed. Poor guy...
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@iwindozefreak I'm not biased, microsoft hating or envious. I simply like something a little different. PCBSD and Open Solaris. I also like Linux, specifically PCLinuxOS. I can do that without being biased, Microsoft hating, or envious, can't I?

On the other hand, if you are that attached to Microsoft could it be that you are biased, Linux/Unix hating and envious? See how that works and how silly it is?
240 million licenses can't be wrong? 657,000 copies a day over the past year?
1) How many of those licenses bought were also downgrades to Win XP? ALL mine were, and still will be until we get the legacy apps working. It's not exactly honest to count those as a vote for Windows 7.
2) What percentage of those licenses are corporate and what percentage personal (personal purchases have been a major part of sales in the past year)
3) 90% of people who walk into a store and walk out with a new pc have no idea that there are alternatives

Lets have some real breakdown of the figures first. Microsoft's success hinges on Marketing and their stranglehold over the manufacturers. We will move to Windows 7 eventually over the next two years but it will be because we have to, not through choice
@steve...

"3) 90% of people who walk into a store and walk out with a new pc have no idea that there are alternatives"

And where did you grab that number? Only 10% of people who walk into a store and walk out with a new pc think windows is the only option? Really?
@mike2k
As written your "answer" misrepresents the meaning of the original statement and makes no sense. Please revise
@OS Reload... stocks are not the proof of success! the stockmarket is a rich man's playground where they make up 2% of the population of the US. It is where people play favorites and do their dirty deeds to each other. Sales and usage in the public is where the power is, not in a virtual, paperless, system that really should be trashed! The average citizen in the US can never make a good living in stocks since their chances of making it big is controlled by a small secret group that basically controls all stock behavior. Yes, the stockmarket is corrupt and full of icy fingered individuals that laugh at the small invester and devestate them with their cruel minipulations of the market.

Obviously, you never go into a computer store and see just how many of the computers in there have Windows 7 on them, do you?
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Windows 7 and IT Guys
michael@... 23rd Oct 2010
I think the reason IT guys like MS and the Windows machines is that it keeps them gainfully employed. If they switched to Macs many many many would lose their jobs.
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Is trolling your main attribute
Mister Spock 24th Oct 2010
michael@... , or is it that you do not understand the IT environment?
I would hope that it is the second choice as too many humans here seem to enjoy what you humans call "trolling", for some odd reason.

The reason that many IT proffesionals like Microsoft and Windows is that it allows companies to get things done, and is easier on their budgets then if they used Apple machines, which limit people to what can be done, and are much more costly in terms of hardware and administration.
@Loverock Davidson

Well if it is so secure why is it being patched every month? It has got to sell well when you are basically forced to take it when you buy a PC.

Just another Bottmercial for Microsoft. Ed needs to sell his books too!
@Loverock Davidson

I'm afraid I disagree with your last statement. It could also be used to justify religion and pet rocks.

What no-one seems to be appreciating is the real difference between Win 7, OS/X (BSD Unix) and Linux. OS/X and Linux are toys next to Win 7. They don't have anything like the features, in-built applications, coverage and depth of Win 7. Yes they can run call centers and provide basic e-mail and processing and OS/X can even convince some people they're cool while doing mundane tasks. However, in the end, they are not modern software.

I think it's important people have hobbies, but it's also important they realise they are hobbies wink
@Loverock Davidson

Consumers buy Windows 7 because it comes with a PC purchase. e.g. Go to Dell and customize a PC. Your OS choices are different flavors of Windows 7. Dell does sell Linux on the same hardware, but that PC is hard to find on their site. If Dell really was trying to provided choice, they would offer Linux in the same menu selection as Windows 7. So consumers really don't have a choice. When buying a PC, they get Window 7.

For corporate buyers, it is extremely difficult to switch OSes. Even getting by the technical hurdles, most of the users will complain. It is just not worth the aggravation nor risking one's job. The safe play is to buy MS. In the '70s and '80s, the mantra was "Nobody got fired for buying IBM." Today the mantra is "Nobody got fired for buy MS".

BTW, I like Window 7, even though I have been working on Unix/Linux for 23 years.
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Windows 8:
Cylon Centurion 22nd Oct 2010
Where do I leave a request for a unified control panel? Lol.

Actually, one of the biggest concerns for Windows.Next should be touch features for sure. Not a lot of people are too keen with Windows on a touch device, but I disagree. Windows offers the best of both worlds - in a sense that it makes a great productivity tool , and when there is time, also makes a great tool to relax with as well.
It seems touch computing is really going to be taking off within the next few years, and while I love my ASUS tablet, there is room for much improvement.
@Cylon Centurion 0005

Oh, yeah, and that. There was a lot I liked about the tablet edition of Windows XP. They had some cool apps that I couldn't get for 7 for some reason. Weak.
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Unified control panel
Mikeyhi08 27th Oct 2010
@Cylon Centurion 0005

Have you seen the GOD mode for Win7? It might be something of which you wish for?
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NT.
@DonnieBoy : so what?
@nomorebs
Oh, give it up. Some of us got rich years before anyone knew Apple had any stock. But the real question here is: what is the value of the stock of the company that Donnieboi owns. By the way, did you send your resume to acquire Balmers job?? For someone that knows so much about the windows system, and how to fix it, I though you would be the first in line. Or, are you just bluffing or worst?? Take your time answering, and thanks for playing!
@windozefreak
Sorry nomorebs! Something went wrong. My comments wer meant Mr. Donnieboi. Again, sorry!
For the record, I love Windows 7. It is great. I think Windows 7 should come with the LIVE Essentials products built into it. The fact that people have to find it, download it, etc., is just crazy. Those are great products and should come standard in the Operating System. Also, I would include the Microsoft Security Essentials automatically with Windows 7. At some point, I would like to see a total fusing of Windows Media Player and the Zune desktop software. Seems there are real opportunities to take the best of both and eliminate confusion and too many products.
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MS can't
NonZealot Updated - 22nd Oct 2010
@brucewilliams4
MS has to play by different rules than Apple because MS is so much more successful than Apple is when it comes to OS marketshare. Fair or not, Apple can bundle anything they want in OS X because Windows is a competitor to OS X. MS, however, can't bundle anything into Windows because Windows has no competition. Make sense? No, not really, but that's how it is.

If MS ever started bundling AV software, they would be hauled before a court before ZDNet got a chance to write their first blog about how evil MS is for bundling AV. The same holds, to a lesser extent, for Live Essentials.
look it up.
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Yes, MS was audacious!
NonZealot 22nd Oct 2010
They had the audacity to include a media player and a web browser in their OS!

BTW You enjoying Safari and iTunes that are bundled with OS X? happy happy happy
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Contributr
I've written about this before
Ed Bott 22nd Oct 2010
http://www.zdnet.com/blog/bott/how-a-decade-of-antitrust-oversight-has-changed-your-pc/2191

The bottom line is that Microsoft does not dare risk offending antitrust authorities, especially in Europe. Even if they believe bundling Live Essentials or Security Essentials is the correct strategy, the cost of getting it wrong can be staggering. It was a $2 billion fine from the EU for guessing wrong on browsers.
@brucewilliams4
MS Security Essentials is a joke, I've seen lots of malware punch right through it. Live essentials is actually Adware in my experience. For the most part I love windows 7. However, in some ways it has regressed. My desktop refuses to sleep or hibernate (BSOD on resume) and the "Network and Sharing Center" is more of an obstacle than a helpful interface.
@kandyass@...
Wrong. You are lying. I know you are lying for a fact.
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Some advice:
windozefreak 22nd Oct 2010
@kandyass@...
Get yourself a new computer!

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