Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Amazon's latest Prime gambit: Kindle book lending

By | November 3, 2011, 2:28am PDT

Summary: The Kindle lending program may just be one part of the kitchen sink Amazon plans to toss into its Prime subscription service.

Amazon keeps throwing the perks at its Amazon Prime subscription service. This go-round Amazon is adding a Kindle Owners’ Lending Library to the mix just ahead of the Kindle Fire launch.

For the e-commerce giant, Prime subscriptions appear to be just about everything. Aside from free two-day shipping, Amazon has added unlimited streaming of shows and movies and now Kindle books. Why? Repeat after me: Lifetime value of the customer. Also see: Amazon’s Kindle Fire economics: A focus on lifetime value of customer

Amazon hit that point on its most recent earnings call as analysts were freaking out over what a $199 Kindle Fire will do to margins. The company explained that it’ll take a margin hit now for more revenue later. Kindle Fire has an Amazon Prime subscription bundled in for a month. If the bulk of those Fire buyers also become Prime subscribers, Amazon garners a nice recurring revenue stream—a subscription is $79 a year—and the promise of more loyal customers.

In other words, the Kindle lending program may just be one part of the kitchen sink Amazon plans to toss into Prime.

The Kindle lending library includes more than 100 current and former New York Times bestsellers. It’s a handy library. Amazon bought access from publishers for a fixed fee and will also buy a title at wholesale terms. The aim of Amazon’s purchase move is “to demonstrate to publishers the incremental growth and revenue opportunity that this new service presents.” In other words, Amazon is offering a trial so folks buy more e-books.

Amazon has its template, but the goal is clear: Get as many Amazon Prime subscribers as possible even if there’s a margin hit at first.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Amazon's latest Prime gambit: Kindle book lending
chris24@... 4th Nov
Excuse me, but this a braindead generalization.
What, do you work for Amazon or something?
Curious if Amazon Prime subscribers can access books on non Kindle devices...??
@ddrakewi I think it's pretty clear from their web site that it's for Kindle owners only. "Books can only be borrowed and read on Kindle devices (works with all Kindle generations)." from their info page.
@ddrakewi NOPE. I "borrowed" a book on my K3, and tried to see if I could access it on my iPad Kindle App, or on the Kindle Cloud Reader, nope. Just for Kindle hardware. But still pretty cool.
@rockymtnhigh If you read a book, can you get another? I read that it was "one per month" or is that just one at a time per month? I am a pretty fast reader and don't want to be limited by one a month.
@rockymtnhigh et al

Yes, interesting move to "tie" user to their devices...been pondering an Android tablet with kindle app....but may have to stick with my older Kindle
@daizydoo9294 Why should Amazon let you read everything for free? You're supposed to buy their books. The one borrow per month is along the lines of "the first taste is free" so you'll come back and buy after using up your borrowing allotment.
@ddrakewi I don't know if you can download more than one. Haven't had a chance to test that yet. But even if you can't its still a great idea. free books.

Alas, I use my iPad most of the time as my "kindle"
If you understand Lifetime Value of a customer (most small - medium business do not), can stand the heat on your margins then this is a great idea.
@reggupton Most small businesses don't understand the concept of margins, period. They think that they are entitled to make X% on anything they sell, anything less than that they are "losing money", even if it is dead stock that needs to be liquidated, or even if they price themselves out of the market.
Excuse me, but this a braindead generalization.
What, do you work for Amazon or something?
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Makes sense
vall7744@... 3rd Nov
I got my kindle two years age and I now have 300 books in my library. Amazos made money there.
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Merging Kindle Libraries
pjsilvia49@... 3rd Nov
Each with our own Kindles, my wife & I have separate Amazon accounts with separate Kindle libraries. We are waiting for Amazon to allow unlimited mutual access to paired accounts so that we can freely share the books that we have purchased. Current lending limits access sharing to 2 weeks per item.
@pjsilvia49@...
We got around it by naming my kindle book as #2 on my wife's account, and all books appear in the archives once we buy it on my wife's account. We download the books from the archives on either kindle book.
@pjsilvia49@... I intentionally put my wife on my Amazon account to avoid just that problem. We don't read a lot of the same stuff, but there is no reason for her not to have access or vice-versa to the content paid for from the SAME checking account!!
@pjsilvia49@... itunes lets you share the stuff on...5 devices...
@pjsilvia49@...

And why can't you just switch Kindles every now and then?
@pjsilvia49@... You can do that on a Nook
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And to think this was the company all the naysayers thought wouldn't work and was really worthless ("it doesn't have any inventory and doesn't create any new value," I can still hear them say).

Hey... more power to Jeff and the rest of the staff. They've worked hard and it's paying off!

Charlie Seymour Jr
http://ExpertMarketingAcademy.com
my classmate's mom makes $68/hour on the laptop. She has been laid off for 5 months but last month her check was $7564 just working on the laptop for a few hours. Read this site http://phlpn.es/pzhb44
@travispaula Knock off the Spam, creep!
Sounds like the lending is only for the 'real' Kindle device.
I wonder if anyone has tried it with the free "Kindle for PC" reader?
You don't have to have a Kindle just to read Kindle books and content but, apparently, for 'lending,' you need a real Kindle device.
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Not outside of US
pcguy999 3rd Nov
Useless in Canada where Amazon Prime is not available along with their Kindle Fire, streaming and music services.
Crap, I just cancelled my amazon prime subscription. I WANT IT BACK!
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@spyhunterx I'm in the opposite state of mind. I'm trialing Prime, but not being able to borrow using a software Kindle reader excludes me from any benefit and pushes me toward other bookstores. Since I prefer a general-purpose non-Kindle tablet maybe my $80 is better spent elsewhere?
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The first I can think of was King Gilette. He practically gave away his safety razors. And made a fortune selling the blades.

This looks similar.
Lots of companies do similar. I have lived and traveled to different foreign countries for the past 5 years. Every time I get a sim card, either the sim card is free, or the price you pay for it is the same amount they give you in air time.
Cell phone companies in the US and UK give big discounts on the phones if you sign up for X number of years with the company.
Casinos in Vegas will give real good prices on rooms and food, because they will get it back when you gamble.
@sgtm8@... You could also add printer manufacturers to this. Many sell their printers dirt cheap so they can keep selling you their ink for years to come.
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Next gen library?
forcemaster3 3rd Nov
Sounds like it could turn into a local library replacement. Perhaps one day, we won't have part of our taxes pay for library services - we'll just buy amazon prime and we'll have the whole library in our hands without ever having to leave home.
@forcemaster3
Except most public libraries also have ebooks to borrow in a variety of formats. Free loaning is difficult to compare to 80 bucks a year.
@forcemaster3
The Library system was designed to put knowledge in to any American citizen hands
So you advocate that we stop doing that and make everyone pay to be able to read? I am curious for what reason? To keep the poor not just poor but ignorant also - interesting
And as a side note
I was reading a book on my Nook and was at a really good part and I ran out of batteries
That's Ok I just continued reading (the app picked up where I last read) on my iPhone
Just saying
Ok,
First off I know that ZDnet has a love affair with Kindle and I can only guess that there must be some kind of kickback that you guys are getting.
But are you kidding me ???really
First off I personally would not want to watch a movie on something that small, but I could see if you had kids you might think about it for long road trips.
Kindles are coming with Ad???s while you read (unless you subscribe)
Ummm I usually read because I want to escape from the world and go into the world of a book. Somehow I don???t see paying $ 30 - 60 less as a bargain since it means having to be forced to have Ad???s poping up while I read (comparing to a color Nook). Which BTW already has a lending feature that you don???t pay for, insurance that you pay for once for two years directly from B&N which breaks down to $2.50 per month compared to insurance for the Kindle roughly $4.20 per month.
You store all of your content on a Kindle device that has 8Gigs of space and is not expandable, so if you loose / break your device your SOL. For a Nook you store all of your content on B&N, kinda doesn???t matter what happens to the device and you can expand it to 32 Gigs. Other than the Kindle Fire if you want audio books or music well it???s not part of the Amazon plan. Then there is free Friday???s for Barns and Noble, yep you can get quality books for frees as a featured item and while we are on the subject of free did I mention the 1 hour free reading of any book in their inventory at their stores, yea, yea. This feature really works great if you not sure of an author. Kindle, you can???t do that Huh.
Barns and Noble has never cared if you root the device, Amazon has done everything it can to make sure the Kindles can???t be rooted. Rooting a Color Nook with 32 Gig sim pretty much gets you to a full on Android table at 32 Gigs.
Touting the Kindle fire as the deal breaker is only if you don???t have savvy shoppers and in the world as it is with people being careful with their dollars I simply think that Kindles come down to this ???It???s not what it costs to get, but what it cost to keep???. Up until two weeks ago you could not borrow books from the library on a Kindle when you always could on a Nook (for that matter on all Sony devices). All of the so called ???Free??? books that Amazon has are books that are part of public domain and of course Barnes and Noble along with every other e-book outlet has had access to those books.
I???m not hating on Kindle???s I just think that Kindles get better press then they deserve
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@kah9932 1) Last I checked, ads were only on the home screen/while shopping for new books. Once media (eBooks or otherwise) is opened, the ads go away. Admittedly, they may have chagned this for the Kindle Fire, but that would seem kind of like shooting themselves in the foot.

2) All your Amazon purchases are also recorded on your Amazon account and can be re-downloaded at your leisure if you have to delete them because you need more space for other things and/or something happens to your device.

3) I don't remember off the top of my head and don't feel like looking it up, but don't both the Fire and Nook have somewhat notably less horsepower than the "full" Android tablets? Even if that's not true, and the hardware is equal to their "full tablet experience" competitors, the effort required to actually root and ROM the device alone is probably going to make putting a full copy of Android on either device a non-issue for the majority of users.

4) Since Amazon is betting on people subscribing to Prime, and are working on streaming content deals for Prime subscribers, they're probably betting on the storage space also being a non-issue.

As long as people are happy with their devices, I don't really care what they use, but I just wanted to correct a few mistakes I saw in your argument so that other readers wouldn't get confused.
@kah9932 It sounds like you want (or already own) a nook. That's cool. That's what makes the market great. Different preferences allow different people to buy different products and everyone is better off.

I have a Kindle 3G (actually my second. Never put your Kindle in the pocket of the airplane seat. It's too easy to forget). When I got my new Kindle, it was very easy to re-download all of my content except for the content I put on manually via USB which I copied on again. No problem there. You don't store your library on your Kindle. You have your archived items which you can download at any time. When you're done reading something, just delete it. If you want it again, go to your archived items and re-download it. No fuss. No muss.

Library lending wasn't there initially but it is now (thanks to competition with the Nook). Unfortunately it's so popular with the library, the waiting list is huge to get one of these books!

Kindle also still has the free 3G for web browsing on its keyboard Kindle. I believe Nook dropped that feature. It was one of the main reasons I chose the Kindle 3G over the Nook e-ink.

Nook is a great product. I chose Kindle because it had a couple of features that I preferred that Nook didn't have. The features that Nook had the Kindle didn't, I didn't see myself using as much. Just because you prefer your Nook doesn't mean praise of the Kindle isn't warranted.
Sorry. The comment above was meant for you previous comment and not this one. Must have clicked on the wrong reply link.
Funny I just wrote a replay that was not Kindle friendly and it did not appear
Yes, you can read Kindle books on other applications. I know I can read them in full color on my iPad2, plus they have standalone programs for your PC too. The iPad app is free and made by Amazon.
I ordered the Kindle Fire last week. NOt sure if I will turn into a prime customer, but I have several friends who are and they say it is a huge value to them.

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