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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Apple CEO Cook lets team, iPhone 4S do the talking

By | October 4, 2011, 1:10pm PDT

Summary: Tim Cook’s first outing as Apple’s CEO went over well, but he prefers to let the team and products do the talking.

Apple CEO Tim Cook’s first product launch performance started with a quip as he called the gig a “privilege of a lifetime” and delivered a homey feeling by inviting reporters to headquarters and a town hall rich with history.

But there wasn’t a “one more thing” at the end of the talk as Cook era officially began. Where Steve Jobs commanded the stage in his glory keynotes, Cook used Apple’s most recent playbook: The CEO recaps success, introduces the team and then let’s the products do the talking.

Cook ended his talk by noting that Apple was a team. “I am so incredibly proud of this company and all of the teams that work so hard to bring the innovations to reality,” said Cook.

Overall, Cook did what he had to: Roll out products that will keep Apple dominant. Indeed, the iPhone 4S with its voice features, pricing and faster chip will do enough to keep an upgrade cycle humming. The overall theme is that Apple has continuity and that this is Cook’s company now.

ZDNet’s James Kendrick noted the end of the Jobs era:

The big Apple iPhone event went down in a lower key than usual, with new iPhones announced and Tim Cook taking over as Apple’s public front man. The presentation, which by all accounts was rather low-key, went off without a hitch as Cook ushered in both the next iPhone and a new era at Apple.

While the new iPhone line will surely set new sales records, the event was clearly the end of the era of exciting product launches at Apple.

Is that so bad? Cook has historically stayed in the background as the supply chain genius and the one person in Apple that frequently mentions the enterprise. He even got in a line about Fortune 500 companies implementing the iPhone. Jobs tolerated a little enterprise focus, but that’s only because he looked the other way.

More: The Great Debate: iPhone Yes vs. iPhone No | ZDNet iPhone coverage | CNET iPhone event coverage | Techmeme | Apple raises curtain on new iPhone (photos) | BNET: No iPhone 5: Apple Totally Blows the Phone Market

Some critics may determine that Cook’s lack of time on stage was a miscalculation. I’d go the opposite way. Plenty of strong CEOs have preferred to work in the background. For instance, you may catch IBM CEO Sam Palmisano once a year in a public forum or earnings conference call. Palmisano is at home on stage, but also seems well aware about the overexposure issue.

I’d argue there’s an inverse relationship between company market cap and the time a CEO spends yapping to the masses. In other words, I don’t need a CEO out front all the time. Stick with meeting customers and doing strategic things.

On scene at Apple’s event, CNET News’ Josh Lowensohn relayed is first take to me:

Cook was out of the spotlight for most of the presentation. SVP lieutenants (Scott) Forstall and (Phil) Schiller carried the show. That’s kind of a letdown for people hoping to see Cook strike out on his own as the company’s leader. Schiller is just fine talking up features, but he’s a marketing guy. Somehow it seems more genuine coming from the CEO.

In the end, Cook may need some more stage prep, but will do just fine. You could do worse with a first product launch performance. Cook talked ecosystem, team and how all the moving parts of Apple work together. As noted previously, the Cook era doesn’t officially begin until he owns the product roadmap in a few years. Cook had a good first outing and given the CEO turmoil in the technology industry—just ask HP—it’s clear that Apple has had a winning handoff in the corner office.

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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cdfwekrdfe35-24379024612380744537523648923518 25th Nov
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I like Cook so much more than Jobs
toddybottom Updated - 4th Oct
Jobs was on stage so much because he is a megalomaniac. He wanted to take credit for everything, even things he couldn't possibly have done himself. He has his name on an absolutely unbelievable number of patents. The man is a thief. He even said as much by praising thieves in his now famous "good artists copy, great artists steal" speech (which he stole from Picasso).

Cook is far more likeable. We all know that Cook didn't build the iPhone 4S himself just like Jobs didn't build any of the previous iPhones himself. Cook gave credit to the people who deserved the credit. Jobs took all the credit for himself. I have absolutely no respect for the "man".
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@toddybottom

And how Cook showed OSX beating Windows 7 was enough to kill their credibility. Sorry but Cook is (also) a Crook
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Apple is a team?
Cylon Centurion 4th Oct
Gee, I would never have known. I thought it was only Jobs. No, seriously, I thought Apple was Jobs.
@Cylon Centurion I thought I saw a turnip truck drive by, followed by a thump.
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RE: Apple CEO Cook lets team, iPhone 4S do the talking
LoverockDavidson_-24231404894599612871915491754222 4th Oct
Tim Cook didn't do much of anything. At least Steve Jobs would be on stage displaying products and telling us how magical and revolutionary it was, Tim Cook just said welcome then he got off the stage. This whole event was boring and lacked a special feeling.
@LoverockDavidson_
Yep, we missed Jobs "Punch"
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Your words ring true but ---
kenosha77a 4th Oct
@LoverockDavidson_

At least Tim Cook didn't do a Monkey Dance! Grin.
@LoverockDavidson_ For once I have to agree with LoverockDavidson. Beware flying pigs!
@LoverockDavidson_

I couldn't agree more. Yesterday was a ho hum bore.
@LoverockDavidson_ and then you caught some in the eye. LOL
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Pity iPhone 4s talked same old same old.

It's officially a STALE PHONE.

Apple dropped the ball big time yesterday.

Beginning of the end for them?

No "new phone". Just a spec update. Doesn't excite. There is smart phones out there that have better screens, 3D menus, faster processors, better cameras. Sorry, Apple - this doesn't cut it.

icloud. Nah have dropbox and other alternatives.

Voice on phone? Even Nokia had that 10 years ago. Does apple know how STUPID people look talking to a inanimate object. It's a gimmick.

APPLE is turning into the new Nokia. Conservative, slow and NOT innovative enough.
@speedo3D

Sigh. "Spec update". Isn't that what a new phone release is? The iPhone still has a higher resolution then any other phone. There have also been comparisons of the A5 capabilities compared to all the other phones and it blows them out of the water. 3D Menus? Seriously? Better cameras? its a freaking phone for damn sake,

I guess people want things to "look" different. Thus why people are falling all over the new metro crap in Windows 8 on the desktop. I bet if Apple left the insides of the phone exactly the same but radically changed what it looks like then people would be falling all over it as well. Oh wait.. It's an Apple device. If it printed money people would still call it crap. Forgot about that.
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@tk_77
And it could print money and still be called a crap.
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@speedo3D ...Sure, I was disappointed too at first, Where's my big flashy iPhone 5 I was promised?!? lol then I quickly realized the hype I'd fallen victim to, boy did I feel dumb... The 4S is a definate step-up & the quality of iPhone is unmatched. I don't ever have to fiddle with my iPhone 4, i don't have to disable it's features to bare bones to get it to work. it just works, all of it, 100% & flawlessly, I never have to rip out a battery pack to reset my phone & the functionality is rock solid. I like the bigger screen I see on Samsung GS2 but unfortunately Samsung could care less about the R&D it takes to build a quality product. A big flashy screen means nothing if it goes to black or has defective lines running through it or yellowish spots ...I love the fact my phone the iPhone doesn't act like every other piece of trash mobile phone I've owned in the past... (aside from Nokia) Android is a nightmare built on a bed of dysfunction & code theft...
@speedo3D

1 - Better screens? Sorry but there are no phones out there with the PPI equivalent to the Apple. Some people prefer a 4.5 inch screen, but some like the 3.5 inch screen too.
2 - 3D Menus. Are you kidding me? You describe Voice as a gimmick?
3 - Faster Processors - this is simply untrue. There is no faster combination of CPU/GPU available in any phone out at the moment.
4 - Better camera? I doubt you can take better quality pictures on any other equivalent smart phone. The IPhone also takes them faster than Android phones.
5 - You forgot battery life - an area in which the Apple beats the other Android handsets hands down, and an extremely important area.
6 - Dropbox and 'other alternatives' are not integrated.
@speedo3D

Perfect summary of yesterdays fiasco.
@speedo3D

A stale phone that will still out sell anything on the market. Heck the iPhone 3GS still out sells many newer phones on AT&T

Apple gave "consumers" exactly what they needed. The hype bloggers, tech peeps, and the likes is not where Apple makes their money.

There aren't many screens bigger or smaller that look as good as the iPhone 4/4S.

3D menus are you kidding? Faster processors and high resolution cameras I will give you that, but unless they are tuned right faster doesn't do much. And 12MP camera that doesn't have proper software still looks like crap.

Dropbox is good, but Apple isn't looking to supersede it, just giving the Apple Eco-System its own cloud service.

For sure I'd look STUPID to if I was barking commands to my phone, but it looks like (I haven't tested it yet) Siri is about having a conversation with your phone. Natural speech. Hey if people talk to their cars with SYNC, the STUPID metre has probably fallen a tad over the years.

I think in Apple's case they know when they need to move forward and when they need to watch whats going on and add to it. Innovating at least in Apple's case is knowing when to say no. "It comes from saying no to 1,000 things to make sure we don't get on the wrong track or try to do too much." SJ
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@sirnem I found this post to be insightful and helpful.

All joking aside, I feel like Cook did a fine job. I prefer subdued CEOs rather than gloryhounds any day. I feel like crediting the teams was something they've needed since day 1.
What's the deal with the TINY 3.5" screen by todays standards??? Still no WIMAX or LTE radio. But yet, people are falling all over themselves for this.. "OH I CAN'T WAIT TO GET ONE........." It's so sad..... There are so many other products that are better in many ways than an iphone4s is but yet most folk are blinded due to the Apple machine propaganda.
not one that gives men with p**is envy something to brag about.
So that's it ? Where is the 4G, the 3D screen , the Removable Battery, The Hot Spot, where is all that ? So we went from being 5 years behind Andoroid to being 2 years behind Android. GREAT ! And all that for 3 times the price ? And THAT is innovation ????
@pkerbage

3D screen? On a phone? Please.
Removable battery? That may be a requirement on Android phones, having as they do far inferior battery life statistics. If you need to take additional storage, you can take mobile chargers which are no bigger than a spare battery.
Hot spot - fair enough, I'd like to see that.
3 times the price? Behave.
Remember, the CPU/GPU combination is the fastest you can get, anywhere at the moment.

4G - Apple utilises twin antennas, boosting the speed up to 4G level but also working in countries who havent rolled 4G out yet - a far more elegant solution and one which doesn't destroy battery life. And that IS innovation.

The camera is also far better than other smartphones.
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@pkerbage Why do you sound like a fandroid spreading FUD?

Hot Spot - You mean the iPhone acting as a mobile hotspot, the feature that's been in place on iOS for quite some time now that can connect up to 5 devices via wifi to use it's data connection - that Hot Spot?

4G - I have a feeling when it is more widely adopted or more to the point when 4G becomes the standard across the country then it will be a feature on the iPhone... just like the original iPhone was 2G and when 3G became the standard a 3G iPhone was introduced.

3D Screen - And how about those glasses too while we are at it? A 3D screen on a mobile device is a gimmick, a bragging point with no other purpose.

Removable Battery - Why? Perhaps it's just me but my iPhone 4 lasts all day on a single charge... an iPhone 4 that has been jailbroken, tweaked, and is running a SpeedIntensifier tweak as well as being used for emails, texting, phone calls, and the occasional game. And all of the other smartphones and feature phones I owned I bought into the whole "need an extra battery" thing and never used it at all.
@tk_77

A lemming says what?
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Meeting customers...
gbyshenk 5th Oct
The "stick to meeting customers" idea is a good one, if one is primarily an enterprise vendor. That is, if one's business is primarily based upon signing million dollar deals with large companies, then staying away from the spotlight and meeting with customers one-on-one works great. But for a consumer-oriented company (which is what Apple is), there is no way to of "meeting customers" except via media, events, and the like. Maybe it doesn't need to be the CEO (a la Jobs), but someone has to be focusing on that sort of marketing to consumers, if the company is to maintain its momentum.
Success = stock price dropping $25 by the end of the conference.. Guess the definition of successful is different to Apple stock holders?
@jake1164

Success certainly isn't measured by stock level changes during a 2 hour period.
@Informative

OH! So stock price should go down during an apple premier event.. Thanks for clearing that up!
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@jake1164 So the fact that even with that drop Apple STILL has a $330 Billion dollar market cap makes no nevermind?

From techcrunch.com: Apple???s stock opened at $374.57, and dipped as low as $355 in intraday trading before starting to rebound.

http://techcrunch.com/2011/10/04/apple-stock-drops-5-percent-no-iphone-5/

Current stock work is $374.36 share via http://money.cnn.com/data/markets/... it looks like Apple recovered quite nicely.

Way to try and spread FUD dude.
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Meh
Luis Morais 5th Oct
Meh squared. By now, you guys know that the iPad 3 will just be the iPad 2 in a smaller form factor to compete in the mini-tablet market.

I like @toddybottom's point of view though!
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Will the Cult of Apple...
rmhesche 5th Oct
Survive without Jobs as the front-man?
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The video clips I have seen really made the intro out as a real downer compared to the Jobs intros. Other Siri, everything was marketed as simple improvements and iCards is really kind of bizarre.

Even with the same content, the presentation could have been much better.
Then *lets* the product do the talking. Not let's -- which is a contraction, if you stretch, for let us.
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HoHum
icreate@... 5th Oct
Sorry Tim -- Nice guys don't sell. The 4S is not the revolutionary product most were waiting for, so to open in an unengaging non-agressive manner just highlights that point.
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Captain Pike for CEO
icreate@... 5th Oct
You could put Jobs in a black box chair with a single blinking light for YES and NO, and he'd still have more charisma then what the current CEO can cook up.
Steve Jobs was into showing off Apple New Fantastic stuff

He was like -- this is so cool - this solves the problem -- we figured out how to do it right - etc...

Jobs view reflected in how his subordinates viewed it also


But Tim Cook and and company looked like they were up there just because they had to be.

I do think that some of the initial bad reviews of the phone were really a reflection of this played out on stage.
you are seeing the harbinger of what is coming after jobs... very few companies survived after the founders demise. in doubt? remember apple without jobs, chapter 1 for a sampler. tektronix anyone?, sun - done!, hp - in the making, etc.
iPhone 4s, lol. A flash in the pad, well maybe not flash. iRIP SJ.
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And now, it makes a bit more sense
PepperdotNet 6th Oct
Perhaps Cook and the rest of them were a wee bit distracted, having to give that presentation while knowing their former leader was likely to expire at any minute.

iPhone 4S [For Steve] seems a fitting tribute somehow.
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cdfwekrdfe35-24379024612380744537523648923518 25th Nov
xbyuje,prcxqlpf66, nshda.

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