Apple investigating, replacing problematic iPad 3 Wi-Fi tablets

Apple investigating, replacing problematic iPad 3 Wi-Fi tablets

Summary: Apple is "capturing" and replacing iPad 3 devices that appear to suffer from Wi-Fi related issues, according to a leaked internal memo, but remains publicly silent on the matter.

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Apple just can't catch a break with the iPad 3, with another reported problem with the long-awaited tablet. From 'Heatgate' to 'Batterygate', and users outside North America unable to connect to 4G LTE networks, another issue has arrived apparently limited to Wi-Fi only models.

According to a leaked memo, Apple has internally acknowledged and is investigating customer reports that iPad 3 tablets are suffering with Wi-Fi connectivity issues.

Customers experiencing "intermittent connectivity, slow Wi-Fi speeds" and issues with the "Wi-Fi network not seen" can take their shiny rectangles to an Apple retail store or resellers for a replacement, but many are also taking to Apple's online forums to complain.

"Capturing" and "recalling" is not the same thing. Apple is looking to investigate the complaints by "capturing" devices that may have issues, while a "recall" would result in the company asking for the devices back to fix any discovered hardware issues.

Once customers have their iPad 3 Wi-Fi replaced, Apple will pack up and ship off the faulty tablet back to base for examination and investigation, provided the power adapter and USB cables are included on return.

Apple remains silent on the matter, and has not yet publicly said whether it is an isolated problem, or even a hardware or software fault. Such Wi-Fi related issues have been noted before in the iPad 2, but many found that a software update fixed any problems.

It seems at this stage, with a potential for a recall looming over Apple, that devices are to return to the company's engineering centers to determine what the cause of the problems may be.
Apple did not respond for comment at the time of writing.

Image credit: 9to5Mac.

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Topics: Apple, iPad, Mobility, Networking, Wi-Fi

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56 comments
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  • Now this...

    This I have seen, I watch a YouTube clip and it just stalls... My wife can watch the same clip smoothly.
    slickjim
  • What do you mean?

    "Apple just can't catch a break with the iPad 3"

    They sold 3 million of them on the first weekend. If only other tablet makers could be as unlucky as Apple.

    In fact, I would say that Apple catches break after break with all of its products. Apple clearly knows this is a problem and yet they also know that they will catch a break from the media and from consumers.

    Just watch, the defenders will start posting very soon.
    toddbottom3
    • Still waiting

      "Just watch, the defenders will start posting very soon."

      An hour in and there is nobody here but haters.
      YaBaby
      • T,FTFY

        "An hour in and there is nobody here but realists."
        ye
      • There was never "Heatgate" or "Batterygate", so this tabloidish context ...

        ... has nothing to do with super-tiny number of faulty units that so rare that Apple wants "capture" those exemplars.
        DDERSSS
    • To My Mind

      That may be 3 million faulty ones???? Te-He-He-He!!
      eargasm
  • My thought exactly.

    Here's the reason why Apple's products "just work":

    "Now that you mention it, I have noticed my iPad randomly dropping its wifi connection, even when I'm in the same room as the router. [b]I'd originally chalked it up to the router starting to die.[/b]"

    It can't be the iPad...it has to be something else...LOL!
    ye
    • No, they just figured they were holding it wrong! NT

      no text
      wizard57m-cnet
      • For me to say the following is an admission:

        Maybe Apple is learning from its past arrogance, hubris, and mistakes.

        Offering free replacements is *big*.

        A recall would be ideal, but Apple's methodology so far doesn't come across as being less-than-sincere, and not everyone has the problems exhibited...

        A company that states there is a problem and takes proper steps to work on it is only going to engender proper brand recognition, respect, and future well-deserved sales.

        For now, I'm not going to be cynical. Apple seems to be working in good faith on this issue.

        May this track record continue to improve.
        HypnoToad72
      • Your post is a perfect example of why governments

        use propaganda. It works.
        baggins_z
      • Why?

        @HypnoToad72 You state that a recall would be ideal but based on what? Offering to replace units that have an issue is certainly sufficient unless it is determined that it is a wide spread issue that needs a hardware fix. That has not yet been determined by any means so even speaking of recalls now is close to spreading FUD. It's very much like all the haters a year and a half ago screaming that Apple must recall the iPhone 4, didn't happen and didn't need to.

        I also find it pretty pathetic that the ratings on posts for this thread are what they are. Post with nrelevancece what so ever and only serve to try to bash Apple keep going up and those that defend them go down? It's not exclusive to this thread or even to one side of the discussion but people really need to get a life when all the do is like posts not because orelevancece or value but because they follow their bias.
        non-biased
    • In my case it would just be a lousy Broadband connection

      --all thanks to Telescum (alias Telecom New Zealand). Whoever owns the company now, I'd string them up in the highest tree if I could. I'm sure I'm not the only Kiwi for whom Telescum is the most hated company in the country.
      Laraine Anne Barker
  • One more case...

    ...of Apple using its customers as Beta Testers.
    It'sNotMe
    • Early adopter woes

      Life on the bleeding edge can be tough!
      spstanley
      • Anyone buying the third generation iPad is considered an early adopter?

        Is Apple just now starting to build wireless into their devices?
        ye
    • Really

      Did you say the same about Transformer Prime users due to the GPS not working? I would suspect you didn't say anything negative about that. They are electronic devices and there will be issue regardless of the brand. Of course just like pretty much every other "big" issue we see numerous reports about an Apple product having this will probably turn out to be like the others, completely over blown.
      non-biased
  • Anybody know...

    What the WiFi chipset (card) is in the iPad? Just curious. Capturing is not always exactly the same as using customers as beta testers. (Just my opinion.) Some legacy routers don't play well with newer WLAN cards. Really, unless they already have a pretty good handle on root cause, they should be requesting the model name, firmware revision and hardware version of the routers their customers who are facing issues are using.
    Dell-Bill B
    • say Whaaaaaaaat?

      Routers just work - there isn't much to go wrong. Far more to go wrong on a computer or tablet, especially a newly released one with new technology inside. But you live in your Apple-loving bubble
      HugoM
      • Just work do they

        That excuse isn't allow when talking about Apple products so why can you use it now? That also doesn't explain why we just install our third Cisco router in the past year.
        non-biased
    • @Dell-Bill B ... i just configured

      ... an 8-year old Dynalink wireless/Ethernet router in the house. We have 5 users that require wireless due to having notebooks - and one user has a very recent model, MacBook Air (2011 model i believe).

      Now it took me 5-10 minutes to setup the router after switching out from the ancient D-Link DSL-502T Ethernet router it replaced. There was a minor hiccup where i had inadvertently set the wireless mode to wireless G, the MacBook detected the wireless network - but failed to get Internet connectivity. My bad, i realized the problem straight after being told of the problem. After switching to 'Mixed Mode' the MacBook Air was away and laughing. That was over a week and a half ago - needless to say, there hasn't been a reported connectivity issue since.

      Now, if the MacBook Air can play that nice with a router this old, i have problems believing there is any major issue on the wireless router OEM's side. I have to add, another user here has enabled and is using the same home, wireless/Ethernet router to connect his iPhone 3 ... he reports it's running and connecting without any problems whatsoever to the Internet also.

      After all is said and done, it's the wireless router vendor that's in the business of ensuring their routing equipment works - straight off the bat - with as wide a range of wireless adapters, wireless protocols (esp. in the last 2-3 years with 802.11n being ratified) and wireless-enabled computing devices: Apple, Windows-based or otherwise. I'm willing to put it out there that most wireless router vendors will have extensively tested compatibility with most Apple products, to be sure. These vendors would have to disclose prior whether or not their wireless routers were usable with Apple, wireless computing devices .. and i really can't see why they wouldn't, as Apple use wireless cards available to likely any other PC, OEM vendor (e.g. HP, Sony, Dell, etc).

      So it's really quite rich to be pointing finger at the wireless router vendors on this one. Apple have to look seriously and thoroughly at the way they implement and manage wireless connectivity against/within the TCP/IP stack. If that means they have to pour a lot of research dollars into getting the issues fixed once and for all with the way OSX is handling wireless, than that's what has to be done. Wouldn't you agree that Apple users deserve that at the very least?
      thx-1138_