Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

AT&T's ETF hike: Lock in those iPhone customers for as long as possible

By | May 21, 2010, 12:54pm PDT

Summary: AT&T is preparing to raise the early termination fees on smartphones from $175 to $350 just days before Apple is expected to release its new iPhone

AT&T is imposing a substantial hike in its smartphone early termination fee, nearly doubling it, just days before Apple is expected to announce its latest iPhone. Given the demand that occurs every time Apple launches a new iPhone, it’s safe to assume that AT&T, the exclusive carrier for the device, will see a fresh wave of customers committing - or re-committing - to a new 2-year contract when the new iPhone is released.

According to a Dow Jones report, the fee hike - from $175 up to $325 - would take effect on June 1 for smartphones and netbooks. The ETF on other types of phones, referred to as feature phones and messaging phones, will drop by $25 to $150. Apple’s iPhone announcement is expected in early June, possibly at the company’s Worldwide Developer’s Forum, which will be held June 7-11 in San Francisco, a week after the fee hike.

AT&T says the timing of the fee hike is not related to any particular device. Still, it’s pretty convenient that the company will impose this new fee, especially if Apple cuts a deal with another vendor for the iPhone in the next two years. Under that scenario, iPhone customers who buy under the new fee would be discouraged from defecting - or forced to pay up.

Critics of AT&T’s service - myself included - have argued that iPhone is carrying AT&T but if the device were to be available through another carrier, those lucrative customers might consider jumping to a carrier with better service, notably Verizon. It’s also cost them new customers - myself included - who were not willing to switch because of service issues, regardless of the device.

In all fairness, AT&T is not the only carrier drawing criticism over early termination fees. At $350, for example, already has a higher ETF for smartphones than AT&T’s new fee. When it raised its fee, it caught the attention of Washington, as well. Early termination fees among the carriers been on the radar of federal regulators, who are concerned that the fees make it difficult for consumers to switch carriers.

Previous coverage: Bill aims to limit wireless early termination fees; Do we need this?

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Sam has been a technology and business blogger for more than 18 years.

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Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

Talkback Most Recent of 17 Talkback(s)

  • Here's the real reason
    The FCC is mandating that carriers pro-rate their termination fees based on length of contract fulfilled. So, AT&T compensates by raising the base termination fee. Expect other carriers to do the same.

    The answer is simple when you are willing to break out of the indoctrination that corporations are greed personified and that governments can therefore put price controls or taxes on them with impunity.
    ZDNet Gravatar
    frgough
    21st May 2010
  • RE: AT&T's ETF hike: Lock in those iPhone customers for as long as possible
    @frgough I thought other carriers had already done the same.

    What have Verizon and T-Mobiles smartphone fees been for the last 6 months?

    Seems like AT&T is lining up with established industry practice.
    ZDNet Gravatar
    hill60
    21st May 2010
  • RE: AT&T's ETF hike: Lock in those iPhone customers for as long as possible
    @frgough

    The gubment's gonna get my dough someway. Either by robbing my pocket when I look the other way or by robbing my other pocket when the corps pass on their taxation - err mandates to me.
    ZDNet Gravatar
    People
    21st May 2010
  • <a href="http://www.tran33m.com/vb/f82.html">iphone</a>
    @frgough will drop by $25 to $150. Apple?s iPhone announcement is expected in early June, possibly at the company?s Worldwide Developer?s Forum, which will be held June 7-11 in San Francisco, a week after the fee hike.
    ZDNet Gravatar
    frankts
    15th Feb
  • <a href="http://www.tran33m.com/vb/f81.html">blackberry</a>
    @frgough As to the headline, while a higher ETF may discourage churn and people leaving their contracts early, and may increase the practical length of a contract, in fact, it would take a lengthening in the contract terms to extend a hold on a customer.
    ZDNet Gravatar
    frankts
    15th Feb
  • Wait, WHAT?!
    So, AT&T is bad for raising their early termination fee to less than that of Verizon? Where's the righteous indignation at being locked in with your Incredible for even more money? Better yet, where's the missing subject in the following sentence "At $350, for example, already has a higher ETF for smartphones than AT&T?s new fee.""?
    ZDNet Gravatar
    matthew_maurice
    21st May 2010
  • Less, but almost the same
    Early Termination Fee: Up to $175, or up to $350 per line for advanced devices

    25.00 Difference. Not much more of a hit, once you hit the 300.00 range
    ZDNet Gravatar
    AllKnowingAllSeeing
    21st May 2010
  • RE: AT&T's ETF hike: Lock in those iPhone customers for as long as possible
    @matthew_maurice It wasn't so much about how much the fee went up but more about the timing of it.
    ZDNet Gravatar
    SamDiaz
    21st May 2010
  • So it would have been better if AT&T screwed their customers 6 months ago?
    @SamDiaz like Verizon did? Screwed is screwed. The real question is what you get in exchange for that screwing? Any bets on who gets their next OS sooner, iPhone users or Incredible owners? My money is on on iPhones. Put up or shut up, Sam.
    ZDNet Gravatar
    matthew_maurice
    22nd May 2010
  • They could simply charge $2500 for the phone
    Sounds like great ad:
    No monthly fees, no early termination fees, free phone, unlimited calls and data!
    ... and in small print... valid for 24 months with $2500 activation fee.
    ZDNet Gravatar
    paul2011
    21st May 2010
  • So Sad
    I won't buy anything Apple and only have a pay as you go cell phone for emergencies. I get buy just fine without either. People need to ask themselves, do I Have to Have a cell phone? It has become an addiction for many. And the cell phone companies ripping consumers off is nothing new. Throw that "smart" phone away and donate your Apple products to the dump.
    ZDNet Gravatar
    jpr75_z
    22nd May 2010
  • RE: AT&T's ETF hike: Lock in those iPhone customers for as long as possible
    @jpr75_z Why?

    When I can pull my smartphone out of my pocket, entertain myself with your Luddite ways and post a reply without having to go somewhere to use a computer.
    ZDNet Gravatar
    hill60
    22nd May 2010
  • The ETF isn't just for iPhones, Sam
    It's for ALL phones ATT sells.
    ZDNet Gravatar
    Userama
    22nd May 2010
  • Yeah but...
    @Userama
    Think of how few hits the title would have gotten "AT&T hikes ETF fee on all smart-phones in line with other US carriers" See, no news there.
    ZDNet Gravatar
    oncall
    22nd May 2010
  • RE: AT&T's ETF hike: Lock in those iPhone customers for as long as possible
    In your final paragraph, in what looks like an editing error, the party that is charging $350 is not explicitly stated.

    As to the headline, while a higher ETF may discourage churn and people leaving their contracts early, and may increase the practical length of a contract, in fact, it would take a lengthening in the contract terms to extend a hold on a customer.

    I would wonder, though, if this augurs future price increases for phones, even if it's merely the nominal, mythical list price, which may suggest the cost of the subsidy. I also would wonder if there was a connection between this and all the iPads that are being sold data plan contract-free.
    ZDNet Gravatar
    DannyO_0x98
    22nd May 2010

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