Bank of America hit by online banking outage

Bank of America hit by online banking outage

Summary: Update 3: By 4 p.m. Bank of America's online banking systems were back up.

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TOPICS: Banking
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Update 3: By 4 p.m. Bank of America's online banking systems were back up.  

Update 2: Safe to say this is more than a hiccup so changed the headline accordingly. Representatives at New York City branch says online systems have been down "all day" due to a network issue. Brick and mortar bank systems are running as usual so if you have a transaction to make head to a branch.

Bank of America spokeswoman Betty Riess says the online banking system went down beginning at about 10 a.m. EST and it was being brought back up as of 2 p.m. EST. Riess says the outage was due to a "hardware related issue." No further details were immediately available.

As of 3:30 p.m EST, I still didn't have access. 

Update 1: Now this outage appears to be lingering.  Checked back with Bank of America at 1:07 p.m. EST and got:

"Online Banking is temporarily unavailable for NJ customers. We apologize for the inconvenience. Please wait a few minutes and try again."

Customers in Massachusetts get the same message. 

Initial post: 

Bank of America appears to be having internal system problems in their online banking applications.

The bank's site works fine and log-in goes as usual. But the problems start when you try to go deeper than your account balances to conduct transactions or see recent ones.

Any transaction attempted gets the following message:

"An error occurred in the processing of your request. The request has not been performed. You have been taken to the Accounts Overview Screen. You will want to resubmit the request."

Then you resubmit and get the same thing. A call into the Bank of America's customer service department features a recorded message that notes that "associates don't have access to account information." A spokeswoman for Bank of America was looking into the issue, the severity of it and whether it's a national or regional glitch. I'll update when she gets back to me.

Topic: Banking

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19 comments
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  • B of A Down in GA too

    Online access to Bank of America is unavailable in Georgia also.
    harveydavis@...
  • B of A down in N. California too

    I'm getting exactly the same things happen when I log into my account and also yesterdays transactions are not showing up.
    jonnydavies@...
  • BOA website down in South Carolina

    2:38pm Eastern ... I've been unable to login for the past hour plus.

    Continue to receive the following message:
    "Online Banking is temporarily unavailable for SC customers. We apologize for the inconvenience. Please wait a few minutes and try again."
    bp463
  • What OS does BoA use?

    It is important because the ABMers need to decide [b]quickly[/b] how they are going to respond to this story.
    NonZealot
    • Probably...

      Some GIANT chuck of silicone that eats Wintel for snax.

      So what's your F*CKING point?
      Cardinal_Bill
    • Sun Web Server

      http://uptime.netcraft.com/up/graph?site=bankofamerica.com

      Don't get them started. Remember, It is hardware failure when running nix and software failure when running Windows. I say it was a hot blonde that walked by and the tech who doesn't get any with ADD, bricked a T-3 router.
      osreinstall
      • I disagree!

        > "I say it was a hot blonde that walked by and the tech who doesn't get any with ADD, bricked a T-3 router."

        Everybody knows it's cosmic rays...little rays flying in from outer space knocking those teeny-tiny flip-flops for a loop. Watch the sunspot activity and computer/communications outages and how they seem to coincide. We just need to put our electronics into lead cases, that's all. ;-)
        Cardinal_Bill
        • Just to be oppositional.

          If it was the cosmos then more than one bank would be affected. Never under estimate the human f*ckup factor.

          Go hear for hardening. The material for a faraday cage is aluminum, not lead.
          http://standeyo.com/News_Files/NBC/EMP.protection.html
          osreinstall
          • Aw heck...

            You're talking EMP, rumor had it the old Soviets still had tube type electronics in some of their warfare equipment because it's much hardier to EMP. I'm talking cosmic radiation.

            The first cage for electronic stuff I ever saw was a room, about 30x30', completely encased in what looked to be windowscreen material. It was actually woven gold wire and grounded, the entry door was interesting. They were calibrating electronic test equipment in it, I was dropping some off for them to work on.

            Oh yeah...I understand the human factor also. I once accidentally kicked a powerstrip and the plug end disconnected from the wall outlet (to be fair to myself I'll state the wall outlet was broken already and should have been replaced and I barely touched the powerstrip). It crashed a SPARC to the point we had to rebuild it from the ground up, I hate it when fsck runs and it starts telling you to delete stuff in the /bin directory because the files are corrupt.

            Oh well...we've flogged this deceased Equus caballus enough.
            Cardinal_Bill
          • Yep I am.

            Cosmic radiation only hurts living things but leaves machines alone. What happens in a flare is when it hits the upper atmosphere the gamma rays are halted but strips the electrons off the ionosphere and showers the earth with EMP that disrupts electrical equipment. Power cords and antenna and network cables amplify the emp signal and cook the chips. So everything has to be in a faraday cage. There is enough EMP in the flare also to disrupt the satelites which are hardened also.

            But I still say it was a blonde cat and a omega dog that started it. If something is wrong always bet on simple stupidity than complicated genius. That is why the conspiracies are such a hoot.

            Me too. Even the spurs and saddle have rotted away.
            osreinstall
    • OS/MVT?

      Last I heard, they were using an IBM mainframe running OS/MVT. But since IBM gave billgrates his start, lets blame this one on Microsoft too.
      cdgoldin
  • No Problem

    I had noo problems using online billpay or transferring funds as of approx 4:00 pm in NJ.
    ebrke
  • Problems since wednesday night

    Had problem accessing online banking as of Wednesday night.
    xsbanks
  • What happened?

    Does anyone know what happened exactly? That was quite a long outage.
    jshonka
  • BOFA online outage causes duplicate transfers, headaches!

    BOFA customers might want to check their accounts if they did online transfers on Jan 4, 2007--it looks like some people have duplicate transfers (checking/saving to mortgage or checking/saving to credit card pending in your account.) This happened if you did the transfer, it failed; and then you tried again thinking it didn't work the first time. The failed attempts came through the following day.
    TALKED TO ONE OUT OF SIX ASSOCIATES THAT KNEW ABOUT IT, THE OTHER FIVE WERE CLUELESS!
    cook31texas
  • Wait...

    do they use windows in areas and they are covering up for a guy that opened an
    emain promising nude pictures of somebody?
    Graham Fluet
  • RE: Bank of America has internal system hiccups

    I'm in Northern CA and have been trying to do my online
    BofA banking for 6 days now. Can't get past clicking on
    my account. To make it worse the "Tech advisors" don't
    have a clue and won't admit that there is a problem on
    their end. The last lady gave me a special phone number
    for inside help. I dialed it and heard "Welcome to
    Microsoft". The one thing that irritated me the most was
    when the BofA helpers said that they would call me back
    and didn't. I hope they get a handle on this, since I'll
    probably change banks if they don't.
    jonartzd
  • RE: Bank of America has internal system hiccups

    I'm in Northern CA and have been trying to do my online
    BofA banking for 6 days now. Can't get past clicking on
    my account. To make it worse the "Tech advisors" don't
    have a clue and won't admit that there is a problem on
    their end. The last lady gave me a special phone number
    for inside help. I dialed it and heard "Welcome to
    Microsoft". The one thing that irritated me the most was
    when the BofA helpers said that they would call me back
    and didn't. I hope they get a handle on this, since I'll
    probably change banks if they don't.
    jonartzd
  • BOA is still down

    As of 4:37pm the system is still down
    liamen