Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Banks open up to iPhone, Android as IT consumerization continues

By | September 10, 2010, 1:29pm PDT

Summary: A new report suggests two big banks could soon allow employee-owned iPhones and Android devices, which would mark a new milestone in the spread of IT consumerization.

In the battle over the consumerization of IT — employees using their own devices and applications for work tasks — there has often been what were considered a few safe havens: Government, financial services, and health care. The security and compliance risks were simply too great in those industries to allow consumerization to gain much of a foothold.

However, a new report suggests that two big banks are not only letting Apple iPhones and Android devices in the door in place of the standard-issue BlackBerrys, but are also looking at supporting employee-owned devices.

According to Bloomberg, the IT departments at both JP Morgan Chase and UBS are doing serious tests to prepare for the possibility of allowing bankers to use an iPhone or an Android device rather than a BlackBerry. The Bloomberg report stated:

“JPMorgan is testing for security in batches of a few hundred devices with a decision expected later this year, one of the people familiar with the matter said. JPMorgan would not buy iPhones or Android phones for employees, as it now does with BlackBerrys. Rather, the bank would allow employees to use the devices to send and receive corporate e-mail if they make the purchase themselves, the other person said.”

JPMorgan Chase has 220,000 employees worldwide. Meanwhile, Switzerland-based UBS, which as 63,000 employees, is in the same boat, according to Bloomberg:

“UBS doesn’t plan to replace the BlackBerrys it issues with iPhones anytime soon, spokesman Jean-Raphael Fontannaz said by telephone from Zurich. Rather, UBS is testing the possibility of allowing employees to use an iPhone or other smartphone to connect to UBS’s e-mail system without restricting the private use of the device, he said.”

The move to iPhone would not be unprecedented in the financial services industry. In May, Standard Chartered Bank announced that it was migrating 15,000 of its employees from BlackBerry to iPhone.

And, this summer Apple stated that 80% of the Fortune 100 companies had either officially sanctioned the iPhone or were conducting tests.

With these two large banks on the verge of opening up to consumer-owned iPhone and Android handsets, it could mark another milestone in the growing prevalence of IT consumerization. If banks like Chase and UBS are satisfied with the security and compliance of user-owned devices then virtually most organizations could warm up to the idea, other than those that deal with the most sensitive trade secrets or classified information dealing with national security.

This article was originally published on TechRepublic.

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Jason Hiner is the Editor in Chief of TechRepublic. He writes about the products, people, and ideas that are revolutionizing business with technology.

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Jason Hiner

Jason Hiner is the Editor in Chief of TechRepublic, an online trade publication and peer-to-peer community for IT leaders. He is an award-winning journalist who examines the latest trends and asks the big questions about the technology industry. He previously worked as an IT manager in the health care industry.

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RE: Banks open up to iPhone, Android as IT consumerization continues
jackson1984-24316069205748857739440257893812 10th Oct
Thankful i these days uncovered this outstanding website online, may very nfl wholesale well be assured to conserve it so i can browse usually.
0 Votes
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No place for Wild West, malware infested, no security, no quality devices in the banking world... What the 'ef are those bozo's thinking.
yeah that's why I don't understand why they have Windows in the desktop.
Well we know all mission critical applications run on unixes
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Not quite the whole story
MobileAdmin Updated - 10th Sep 2010
It really sounds like they will be using a middleware like we eventually did - Good Technology. Allows you all the control you have like RIM's solution and you can either kill just your encrypted container or for iOS4 the whole device.

Now the focus is personal liable and not replacing Blackberry so let's stop the fanboy FUD. There will likely a increasingly larger mobile population that might not require as robust a solution as Blackberry and the intergration it provides. They want basic email and more social networking Apps so a solution that provides the control / security you want AND the user pays for the device and all costs - why not explore it.

The sticky part is canceling / moving contracts to personal liable. Users likely will either need to lose their number or get a new number as we do not release our corporate liable numbers to users. We also have contracts to either satisfy or pay the ETF and at $350 a whack thats tough to swallow for a large number of phones.

I'd love to get the report on their findings. We went with Good due to it's the lone solution that provides encryption. Even with iOS 4 you still have jailbreak, the keyboard cache and ease of cracking iOS which nothing fixes. Even a iOS device is lost / stolen consider any data stored on it compromised.

Another issue we've run into is hourly employee usage and how to deal with lost / stolen / broken devices used by PL employees. How do you handle a senior executive and his iPhone broke? Will he replace it same day? Your hands are tited in the PL model as the carrier / user is the relationship so they are on their own for any issues, billing errors etc.

We actually have people asking to move back to Blackberry and keep their personal usage and work smartphone usage seperate. They don't like the added expense from more usage as we refuse to subsidize any cost. Any company make sure you get HR, Legal and Compliance at the table as there are policy that are needed or you will have a huge mess.

The reduction in cost is sexy in difficult budget times but make sure you consider all you give up on both sides.

BTW we also put in Blackberry Server Express for those users that we wouldn't put on our BES and thus far have grown our Blackberry population almost 30% so don't think personal liable is only iPhone / Android.
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Obviously, nothing has changed at some banks from 2008
SonofaSailor Updated - 11th Sep 2010
The same idiot decision making on the lending side that landed this country in a very serious financial crisis, has appearantly now traversed over to IT.

UBS plan?... "allowing employees to use an iPhone or other smartphone to connect to UBSs e-mail system without restricting the private use of the device, he said."

So, basically, they're thinking about hooking up any employee's jail-broken iPhone to their email server? with no lock down of apps, camera, etc.? Yeah, good idea UBS

While they're at it, they might as well start letting their people bring their home laptops to work, without password restrictions, encryption, or any pc management...that way they can save a ton on hardware and software costs.

Seriously, though, it is terrifying and humorous at the same time that the same employees that can't differentiate which emails contain safe links to click through are now being allowed to decide on what devices IT will be responsible for supporting.

Some of the same people that don't understand why I won't allow iPhones on our Bank's network have actually told me Macs are immune to exploits. "Apple says so in their commercials"...is what I have been told as I stared in disbelief. How the F*** do you respond to that?
@SonofaSailor

Show them the proofs, there are enough reported security breaches to show those saying stupid things.
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RE: Banks open up to iPhone, Android as IT consumerization continues
jackson1984-24316069205748857739440257893812 10th Oct
Thankful i these days uncovered this outstanding website online, may very nfl wholesale well be assured to conserve it so i can browse usually.

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