BlackBerry users hit by outage

BlackBerry users hit by outage

Summary: Carriers across the U.S. are reporting outages for BlackBerry service.

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BlackBerry users were hit by e-mail delays and outages on Thursday.

According to a Verizon Wireless recording, the issue is with a BlackBerry server that's preventing email from being sent. RIM is aware of the issue and working to resolve the issue, according to Verizon Wireless.

RIM said in an updated statement:

RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning. Some customers may still experience delays as email queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience.

Earlier today, many customers reported outages.

For instance, commenters on this CrackBerry.com blog post reported email problems from Delaware to New Jersey to Colorado to San Diego.

The timing of this outage leaves a little to be desired. RIM reports earnings later today.

Other reports on the outage:

Topics: Mobility, Collaboration, Hardware, Outage, BlackBerry

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24 comments
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  • Issues in Dallas

    I know a few people where I'm visiting here in Dallas that are having issues with their Black Berries. Fortunately my users had already cut off their BES and gone to a combination of Droid and iPhones.
    LiquidLearner
    • What the two of you???

      What a non comment.
      CrashPad
  • RE: BlackBerry users hit by outage

    issue in central valley

    My email service just came back up. I just got about 13 emails within the last 2 minutes
    blackhawk556
  • wow

    My iPhone is working perfectly
    alwin3413
    • iphonE

      I am so happy for you. No really - and you have such GREAT 3G service too, I've seen the map. You know there's a Map for that! And I know it's sooo easy to change the battery on your iphonE. Yep, your iphonE is just perfect.
      blc1839
  • Why do companies keep......

    This service around for email. I see these all the time it seems and makes no sense to me. I will never recommend Blackberry for our users here until they get on board with Exchange support. We have WinMo, Droids, and iPhones all syncing with no problems and uptime can't be beat. Not to mention the licensing costs associated with BES, it makes Microsoft licensing look like chump change. Makes no business sense to me.
    OhTheHumanity
    • Lotus Notes

      Some clients still use Notes for email, from what
      I understand, Blackberry makes it easy for remote
      mail.

      Also, I have iPhone as well and Blackberry does
      calendaring much better (multiple timezones, etc).
      tbuccelli
  • RE: BlackBerry users hit by outage

    TELL ME IT AINT SO...NOT NEAR THE HOLIDAYS!!

    HOW WILL I EMAIL MY FRIEND THE LATEST ON THE TIGER WOODS SAGA! GET OVER IT. I AM A NETWORK ENGINEER AND I UNDERSTAND HOW OUTAGES IMPACT THE BOTTOM LINE BUT IT IS AN ISSUE WITH BBERRY LOSING CUSTOMERS MORE THAN AN ISSUE OF SERVICE. IF YOU CAN'T LIVE WITHOUT EMAIL FOR EVEN 1 DAY YOUR BUSINESS IS NOT BEING RUN APPROPRIATELY. AND IF YOU CAN'T LIVE WITHOUT EMAIL BECAUSE YOU ARE A SERIAL TEXTER/EMAILER THEN GET A LIFE!
    ctunk
    • A day without email would be a resume-producing event!

      I'm not going to argue with you regarding your comments about texting, but I am also a network engineer, and I think you might be downplaying the role of email in corporate America today. You're discounting a 24-hour email downtime? You and I must work in completely different industries because the healthcare and financial services enterprises that I have worked with over the past 13 years would not stand for that kind of outage!

      Heads would roll!
      chris@...
    • didn't make much sense.....

      I would say to BB that since I am paying all this money for your product I better be getting the service I want when I want it. Have you checked the licensing for BES? Its huge and for that money I would expect a service with very little if no downtime at all. Sure email is not a huge bottom line booster but it becomes more evident of its purpose once it is not around. I know my company would not be happy to have their email down for a day.
      OhTheHumanity
    • Why are you screaming?

      You, as a network engineer should certainly know better than to use
      all upper case. Allow me to guess, you're not a network engineer.
      Correct net etiquette is to use lower case whereas for yelling and
      screaming, a childish gesture, one uses all upper case.

      If you're a network engineer then you of all people must understand
      the importance of e-mail and texting within a organization. Of course
      folks can live without e-mail for even one day; they won't die. The
      question is why should they?

      If you're a network engineer, that I doubt, you should understand the
      importance of texting as well. At times the speed of getting in
      contact with someone is vital. In todays time, e-mail and texting are
      neither a business luxury nor a toy; they are a necessity. Been there
      done that got that tee shirt when messages go through that save the
      day. Also, have the scars when they didn't. YMMV.

      On a practical note it is quite difficult to read all upper case, and
      appears quite unprofessional to boot.
      BubbaJones_
  • RE: BlackBerry users hit by outage

    It must be a Verizon problem. I've had no issues at all today with my Blackberry on T-Mobile.
    benoddo
  • OMG - The Universe Sucked into a BBlack Hole!

    NOT! Ok, so I had to wait 15 or 20 minutes or so on an email that I knew was coming through BIS). (Didn't know what was happening at the time, just that things were REALLY slow.) So, I put my BlackBerry Storm down, moved over to my laptop, and just did some other stuff for a while until I heard the wonderful little 'ding' sound telling me the email had finally arrived.

    No big deal, the sun still came up in the morning, the coffee still brewed in the coffee-maker, the morning news was still negative, there was no BBlack Hole of Doom that appeared to destroy everything as we know it. So let's everybody make WAY too much out of this outage, just like all the rest of them! Then again, maybe if they talk about this they'll leave Tiger alone for awhile...lol.
    blc1839
    • downtime different for others

      Co-worker was without Blackberry for a few hours,
      so outage must have been different based upon
      location.
      tbuccelli
    • the Universe BB and the 42

      I so agree that this is a no-event.. every reputable business would have a fail-over mechanisms for mail distribution or access beyond RIM relays. Consumer network outages are occurring with other brands and carriers yet we never hear about it (and I would not really care to be honest as imo no technology is fail safe 100%). But now that you mentioned Tiger, I am starting to link things up and think that we didn't really have any pandemic cases of swine flu prior to these global services outages started creeping in to news nets.. coincidence?? it just may be... hmmmm :). btw I am still on BB curve for some reason, just in case somebody thinks its relevant.. even worse, I kind of like it, its so simple.
      vasobre
  • RE: BlackBerry users hit by outage

    In Caracas, Venezuela, EMail service was out from very early this morning until about noon. Some mails have come through but, as of 6 pm, there is still delay on service.
    luisrgil@...
  • Texas got it, too!

    Emails have arrived in spurts, some more than 6 hours late. What a mess!
    mommasita
  • Ohio was hit as well.......

    Was at the Mall last night and the Verizon and AT&T reps were discussing if the service was back up yet, that was around 8pm EST. Funny the problem brought the Verizon and AT&T reps together for some consoling on the issue. I thought that was funny. I just opened my phone and did a send and recieve and I told them my exchange and activesync is fine, good luck with the Blackberries fellas.
    OhTheHumanity
  • RE: BlackBerry users hit by outage

    Very interesting..I called for service here in California due to no web access and my ATT rep said there was a problem with one of my local towers. Just a minute he says.10 minutes later all of my emails were flowing through and service was restored completely. Conicidence or BS?
    Monty55
    • Coincident.....

      Local Tower? Doubt he would know that unless it was down for a long period of time and they informed the reps about it.
      OhTheHumanity