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  • You Vendors don't get it....

    Just about every time a marketing person says this, the opposite is true.

    What is actually happening is that the SMB market does not replace equipment unless there is smoke pouring from it, and they don't have people that sit around talking about seeing investments come back some day as "business value".

    The assumption that we would all become ecstatic about voip and gladly spend money if only it were explained better, ignores the possibility that we may actually understand, but not care about or need the new features.
  • Avaya's Challenge Surrounds its Sales Force

    If Avaya has a challenge, it's their giant, ineffective sales bureaucracy and lack of a nimble partner channel. Cisco shows a much better example of how to treat VARs.