Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Can the BlackBerry PlayBook appeal to non-BB owners?

By | April 15, 2011, 5:57am PDT

Summary: Research in Motion is jumping into the tablet market with the BlackBerry PlayBook launching on April 19th. But this isn’t any tablet, and RIM might have trouble selling this device to non-BlackBerry owners.

Research in Motion is jumping into the tablet market with the BlackBerry PlayBook launching on April 19th. But this isn’t any tablet, and RIM might have trouble selling this device to non-BlackBerry owners.

First, I’d like to say that I’ve seen this device in person, and while I’ll haven’t spent an extensive amount of time pouring over each and every feature, the first impression was a good one. The gestures are intuitive, making navigation very simple for any buyer. The BlackBerry Tablet OS (with Android app support hidden in there somewhere) is rich in graphics without being overwhelming.

Before even getting to why this tablet might be for BlackBerry owners only, it is definitely a business person’s tablet more than an average consumer model. It’s a 7-inch tablet, and when I first held it, the PlayBook immediately reminded me of the HP Slate. The PlayBook certainly plays the part of a consumer tablet better than the Slate (which seems to be the direction that RIM wants to take) with its more colorful and brighter OS along with the excellent 1080p HD video playback that looked spectacular on the capacitive multi-touch display.

Nevertheless, the 7-inch frame makes it ideal for a frequent business traveler, and that form factor is touted to be able to fit into inner jacket pockets. As nice as the display is, someone buying a tablet primarily for entertainment is going to want a slightly larger screen. Other useful features right from launch time that will be appealing to business-minded buyers include the same high security levels seen on BlackBerry smartphones along with rather improved mobile versions of Microsoft Word and Excel.

But the absolute biggest reason that will make this tablet unappealing to non-BlackBerry owners is the email situation. BlackBerry owners will not have a problem here as emails (along with contacts and calendars) are mirrored from a BlackBerry handheld to the PlayBook using a secure Bluetooth connection.

There is no native email app on the PlayBook - although RIM has promised that such an app will be issued in a future software update without specifying a time frame as to when we can expect this. Until then, non-BlackBerry owners will have to resort to using the browser to access email. Given that the Wi-Fi only version of the PlayBook is the sole model being released on Tuesday, that will present a problem for users who want to check their email on the tablet’s browser when in transit. (The 4G edition will roll out this summer with Sprint.)

One has to ask, why not just install the client before shipping the tablet out in the first place? Supposedly there are technical reasons, but it’s a big mistake to rush a tablet out without having an email client installed. How could a tablet have any chance of success without a native email client? That’s one of the primary reasons of buying a tablet. It makes the basics convenient to access but you can get more work done than you could on a smartphone.

RIM can forget any dreams about beating Apple and the iPad 2 at this point. At least that email app supports email from multiple sources, including Gmail, Yahoo Mail and multiple Microsoft Exchange accounts. It should stand a chance against the Motorola Xoom given the way reviews have gone with that one, and also against the HTC Evo View 4G (which is the same size) once that is released this summer.

However, I will say that I think this is the ideal tablet for BlackBerry owners. It’s obvious this tablet was designed for them, so why bother going with anything else? Not to mention there are several features to praise on this tablet besides the display, including HDMI connectivity and the 3-megapixel front-facing webcam that would be ideal for video chat and conferencing.

But RIM is still going to have a very difficult time starting this Tuesday in trying to sell the PlayBook to the mass market. Just as advertised on the product page, it is a “professional-grade” tablet. But the PlayBook is definitely a business tablet and only worth buying (at least right now) if you already have a BlackBerry.

Related coverage on ZDNet:

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

48
Comments

Join the conversation!

Just In

RE: Can the BlackBerry PlayBook appeal to non-BB owners?
gates08 30th Sep
Simply desire to say your article is as surprising. The clearness in your post is simply great and i could assume you're an expert on this subject. Well with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the gratifying work. gates millenium
0 Votes
+ -
@Badgered
0 Votes
+ -
Price and email
MobileAdmin 15th Apr 2011
Funny the WiFi iPad sells just fine at $499 and it lacks Flash support, HD cameras, 1gb memory and has to be underclocked to save battery life.

Native email supprot via 3rd party apps is already out.

http://pepper.pk/early-bird/

Seriously why is native email support some deal breaker for people, isn't the bulk of people using web based email now? GMail on Playbook is as good as the desktop version.
Email, email, email, for crying out loud, I connected to this article via wifi on my laptop, which is how 80% of people connect...If I can use my BB Bold as a hotspot all the better...Additionally, if 80% of normal people connect with wifi, at home or when they are out...no issue...80% of all Ipads shipped were wifi only...so what is the beef.
Exactly the point that most "geeks" just can not accept...most people connect via wifi...if they want 3G or 4G wait till july...it will have the Native email by them....
@Ejeff
The geeks can accept it. They just don't want anyone else to. Afterall, if the Playbook is a success they will interpret that as a solid conclusion by the public that the Ipad is an inferior device purchased by inferior thinking people.
0 Votes
+ -
1gb ram...
Eman101 15th Apr 2011
@MobileAdmin

If the os on the device as well as the applications fail to require more than 512mb ram, what would be the point in putting in 1gb? This isn't a windows machine that hogs every last ounce of ram for no compelling reason...

Oh yeah, show me a game that will consume all 512mb vram at 1024X768. Crysis won't even consume 512 at 1620X800 which the bulk of existing monitors still max out at...
0 Votes
+ -
Uh....multitasking
radleym 15th Apr 2011
@Eman101
@Radleym

Again..... If the os is designed not to need more than 512 under any scenario (which apple probably tested) why do you need it?

I've never run into amultitasking bottleneck on the ipad 1, let alone my new ipad 2 and I almost never shut down apps...

What is the obsession with extra ram that just adds cost and energy consmption when not required?
@Eman101

Do you hit your home button on iOS? If so you are in Apples limits shutting down your App. It's basically suspended and stops working. Sure they all some to keep running and have a wonky notification system but its night and day between home button / double tap home button to what Playbook is doing.
0 Votes
+ -
@MobileAdmin
You're right...

Amazing how with 1GB of Ram, the playbook STILL constantly throws up errors (with the glowing red in the upper corners) warning of app failures because it has run out of memory.

So you STILL have to manually shut down background apps that were doing nothing anyway, just to keep your foreground apps running.
Simply desire to say your article is as surprising. The clearness in your post is simply great and i could assume you're an expert on this subject. Well with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the gratifying work. gates millenium
0 Votes
+ -
@MobileAdmin You must be talking about last year's version, and not the iPad released a month ago. (HD camera and no under clocking=iPad 2)
@MobileAdmin
It's not a dealbreaker. It's just a lyric to a song that Apple idiots love to sing. These knuckleheads actually fear the release of any product that will make their product look like a toy. So they're holding onto hope against all hope that others will listen to this ridiculous claim that native email is sooo important. My PC came with native email (Outlook) and native brower (IE). I trashed both of them and downloaded replacement apps in the form of Thunderbird and Firefox. Imagine that: having the ability to download an app to replace missing or less than stellar apps. Of course, the Apple geeks fear that most people will recognize this and so they'll bombard every blog out there to trash the release of the Playbook. They are seriously hoping that it fails as if their entire self-esteem will drop if it succeeds.
@ss1plus How ironic, you call others knuckleheads while posting such drivel.
@MobileAdmin Webmail doesn't 'ding' on arrival with mobile devices. Since BB's claim to fame is secure push email (and BBM), releasing a BB device sans native secure push email or BBM will be a huge mistake, IMO.
@MobileAdmin Most people I know don't use web based email, they prefer to look more professional with their own domain. Not that you can't check via webmail but why when you can use a native email client. Regardless of it it will affect most users I think it's going to be a big issue for them.
0 Votes
+ -
Someone PLEASE explain to me why I care about "NO NATIVE E-Mail?" Since the Balckberry has FULL WEB ACCESS, I can access my e-mail the same way I do on my computer......just sign in.
0 Votes
+ -
@Flyerssignguy I care because webmail doesn't tell me when I get a new email. I have to go in & specifically check it.

For my personal email...its not really important. For my business email though, no notifications is a deal-breaker, period, end of discussion.

The PB is ONLY useful if you are in a business environment where you already carry a BlackBerry. Otherwise, it is an intentionally crippled product. And even to put it in perspective, my BB users here have ALL already gone out & bought/use iPads as their primary at-home business connectivity device. The PB, quite frankly, is too late to the game with too few features to be useful.
@samalie

"I care because webmail doesn't tell me when I get a new email. I have to go in & specifically check it."

Umm this is exactly how iOS email client works. It's god awful in the notification department.
@samalie and how is this any different from the iPad or any other mobile device? Apple's e-mail client doesn't support push e-mail, so you have to fetch it yourself, unlike BB's e-mail solution which is pure "push"...
@samalie Responding here to all the comments made to me above...

3G/4G is irrelavant (overall) - I have WiFi at home which is how I connect my iPad/iPhone to the internet. Only time I'm 3G is when I'm out phone-only.

iOS DOES have push notification...for corporate users. No issues whatsoever on my iPhone, or my iPad so long as I'm connected WiFi. For home email...yes, it is pull email on an automatic 15 minute interval (how I have mine setup anyway) - so worst case scenario I know of an email 15 minutes after I get it on my home account, and instantly for my work.

@rengek - I have notifications. They work perfectly. But the PB does NOT have this - at least not natively.
@samalie
Yah, suuuure they have.
@samalie

Hi idiot. May I call you that? And may I call your users idiots too? Of course I can. Only idiots will run out to buy/use Ipads as their primary at-home business connectivity device. Do you need me to explain why? Because you fools already have at-home business connectivity devices. It's called your frikkin PC or laptop. So you'd rather go out and spend $500 for a 10" screen versus your 17 or 20 inch monitors on your pc's just to use a device that can only check email and give you an alert? Are you kidding me? What added value for business is the Ipad if it's always at home? Quit being stupid! A business connectivity device is one that can be used at home and just as easily be used when you leave the home regardless of where you're going. That was supposed to be the whole idea behind creating a tablet: PORTABILITY!

So frankly, you just cost your company thousands of dollars on a redundant product that isn't even powerful enough to do anything worth doing in business and that you wouldn't want to take with you. Good luck staying in business, idiot.
@ss1plus All you have succeeded in doing with your posts attacking people, calling them names, assuming you know what they have and how they use it is show how clueless you really are and even more so, how immature you are. With your attitude and apparent maturity level I suspect somebody like samalie have already become and will ALWAYS be far more successful than you, not just stay in business. It's time to grow up a bit and open your mind, there is a lot more out there in the world than what aligns with your current narrow view on things.
I care because webmail doesn't tell me when I get a new email
@samalie
Then you either need a new phone, configure your current one properly or you're missing some widget/extension/add on. Because I can get instant notifications of new mail in my yahoo and gmail inbox.
Exactly as I stated earlier...80% of all Ipads sold were wifi only...you need 3g or 4g just wait until july, and then you can have it....
@Flyerssignguy Are you trying to say that since you don't care it shouldn't matter to anybody else? Is your ego so big that you think your opinion/needs/wants apply to everyone else?
I'm Canadian, and as such we're sort of supposed to love anything RIM does. Being patriotic and all I've checked out the actual product but despite it's sleek design and relatively comfortable interface it seems extremely limited to me. I want native organizational apps on-device at all times and don't want to have to be reliant on my Torch to sync up with the tablet just to review emails, check my calendar, etc. Plus, it's not speed demon. I think, for now, I'm going to stick with my Gen 1 iPad, which has served me remarkably well over the past year and more than paid for itself many times over in the process. Apple got it "right" the first time. It's going to take RIM, as with some of its past products, a few kicks at the can to get this tablet thing to where it needs to be to compete against Apple.
0 Votes
+ -
That would be 'excellent 1080p playback', on the non-1080p panel.....

How was the real 1080p output over the HDMI to your telly ? Was it as good as the iPad mirroring ?
0 Votes
+ -
Yet another unfinished tablet.
Bruizer 15th Apr 2011
I wonder if these companies have any clue on what they are doing. Do they have any sound technical leadership?

The Xoom shipped 6 months early missing working 4G, micro-SD and Flash. Its 3 primary selling points against the iPad.

The PlayBook is shipping without native email?? This is RIM's strong suit. They live and breath email and their tablet does not have native email support? On top of that, they have no single software API but support them all. Likewise, the 2 years working with Adobe on getting Flash to work well seems like it is still not enough time based on the sordid reviews around Flash on the device (getting to be a trend on mobile devices). Again, the product lacks both focus and direction.

Sad part is, the hardware team at RIM looks to have done a smash up job. The software team??? Come on. pick an API. You need the following native clients:

1) email (includes contacts and scheduling)
2) maps (can be based on Google, Bing, MapQuest).
3) YouTube/NetFlix/Hulu. At least one of the previous.
4) A very solid web browser.

Everything else can be added by the eco-system of developers.
@Bruizer
In my experience, IT shops are usually the ones who want everything working at deployment. What I always find is the marketing dept and/or upper management who just wants to get the thing deployed no matter what. The other side of the coin is if you leave it up to IT to make all the decisions, the product won't come out for many more months. While you will say "I rather have it late and 100% than early at 90%". But you know you always see stupid comments from people "why is it taking so long, just put it out already".
0 Votes
+ -
But consumers want it 100% as well.
Bruizer 15th Apr 2011
@rengek

Not just "IT shops". To me, this all comes down to lack of focus. If you look at the first iPad, it is pretty clear from the tear down that a camera had been planned. When, my bet, the software was not ready, the camera was pulled. From the consumer point of view, however, the device was complete because there was no camera installed.

This brings me to these points:
1) Don't pre-announce too early.
2) If you do pre-announce early, leave out detailed specifications. This avoids the "incomplete" issue.
3) Pick a feature set and stick to it. The PlayBook is suffering from feature creep before it is even released.
4) Have a clear programming API defined. Pick one really good API. Just one to start with but make it good and make it complete.
5) Don't add features until your core features are complete.

If you look at CES 2010 and news in late 2009, 2010 was to be the year of the tablet. CES 2010 had dozens of tablets introduced. They were all going to kill the iPad. Where did they all go?
0 Votes
+ -
Money Men
Robert Hahn 15th Apr 2011
@Bruizer
Do they have any sound technical leadership?
Sure, but they get overruled. What happens is that the securities analysts demand to know "what the company is doing about the iPad." They threaten to downgrade the company's stock unless they get answers. So all this grief rains down on the CEO from the board and the big institutional investors, and eventually he caves and orders that Marketing "tie a bow around whatever we've got and ship it." Marketing doesn't want to ship it, Engineering doesn't want to ship it, nobody wants to ship it. They all know it isn't ready.

I once worked for a startup that was killed by this. The VCs badgered the CEO into shipping a trial unit to a customer when everybody said it wasn't ready. The customer took delivery and said the thing was a piece of junk... totally unstable. We knew that. It was a frigging engineering prototype.

The VCs pulled the plug on the company a week later.

That's not gonna happen to RIM, but here's what will: the same securities analysts who demanded that RIM "do something" in the tablet market will downgrade the stock anyway at the first whiff that the Playbook isn't selling like hotcakes.
0 Votes
+ -
@Robert Hahn In that case, all they're doing is putting off the inevitable. The reality is that Gates predicted the tablet/slate revolution in 2000 and only one company paid any attention. It sure as hell wasn't Microsoft. It wasn't any of their PC partners either. Nor was it RIM. Not one of them had the foresight to develop a product that the market wanted.

Then Apple released the iPad, thus giving the entire industry the lead they so obviously needed. But they're all reacting. There was no planning so there was no design and no development. Everyone is pathetically scrambling around trying to choose a form factor, find an OS, enough displays, CPUs etc, in a market where Apple has pre-invested some 3.9 Billion with component manufacturers. It's a joke. The CEOs should all be fired.

Only devout Apple haters should even consider these other devices, and then only to save face and therapy bills. None of the companies will cover their development costs - because none of them will sell more than 1 million or so units... in a market where Apple will sell 33 - 46 million iPads this year.

You don't make money by copying the mousetrap. You make money by being smart. Balsillie isn't just a choker in interviews. For the past 4 years [since Apple announced the iPhone] he's clearly choked in the boardroom too. He should apologise and resign.
While I think there are some legitimate questions about RIM's strategy (I thought Apple was nuts to launch the 10"/1.5lb iDud - who knew?), but only time will. I (current BlackBeery owner), for example, have ordered a PlayBook for many of the reason that the press has criticized. With a BlackBerry smartphone and a 13" MacBook Pro, I want the 7" format. I also want a tablet designed for tethering so that my smartphone replacement cycle will be independent of my tablet replacement cycle. By replacing my old BlackBerry 3G to a 4G model when they arrive, my tethered PlayBook will become 4G as well. Many 3G iPad owners will be getting back in line for 4G iPads sooner that their wallets might allow.
0 Votes
+ -
BlackBerry Bridge is not "tethering."
matthew_maurice 15th Apr 2011
@jsweeny Or more accurately, don't expect that by "replacing my old BlackBerry 3G to a 4G model when they arrive, my tethered PlayBook will become 4G as well." The PlayBook uses wi-fi for networking, the Bridge software uses Bluetooth to access PIM functionality on the BlackBerry device. It doesn't provide a TCP/IP stack. Of course it's likely possible to write an app that allows the PlayBook to use the Bridge software for 4G networking via a BlackBerry that supports it, but don't expect your carrier to allow it, at least for free.
0 Votes
+ -
@jsweeny "who knew?" Oh really. Unless you've been living under a rock, it was obvious Apple was sitting on a success when they released the iPad. But I guess if your idea of a smartphone is a Blackberry, you're still living in the 20th century.

Whichever way you look at it, RIM is stuck in a time-warp living in denial, hoping, like you, that the nasty people in Cupertino won't eat their lunch. Well guess what? It happened already - 4 years ago.
"First, I?d like to say that I?ve seen this device in person, and while I?ll haven?t spent an extensive amount of time pouring over each and every feature, the first impression was a good one"
I hope you mean poring over, unless RIM has made the playbook waterproof.
0 Votes
+ -
Whine, Whine, Whine
cpt0866@... 15th Apr 2011
If you like buy it.
If you don't like don't buy it, buy an Ipad.
Neither one is perfect and neither one can meet everyone's demands.
Exactly...like the Itoy2 is perfect...2 crappy cameras, less then 1 megapixel..no kidding...one poor speaker, no flash, so you cannot view all websites as on a laptop...it really can't multi task, no HDMI...but nobody thinks it is an issues because Steve Jobs says it isn't one.
0 Votes
+ -
Wow, no Flash is a selling point.
Bruizer 15th Apr 2011
@Ejeff

And you can't multi-task? Really? Is that just a lie or do you not know any better?

Have you seen the PlayBook's review on its Flash? It does better than Android's implementation but it is still mostly unusable. And like Android, you still can not view all websites like a laptop.
0 Votes
+ -
Messenger
samalie 15th Apr 2011
Apparently (and seemingly ignored by most reviews) the PB ships without BlackBerry Messenger as well.

Seriously RIM? Your flagship tablet has exactly NONE of the functionality that people buy BlackBerries for.

Morons.
0 Votes
+ -
Who can say?
James Quinn 15th Apr 2011
I'm a long time Apple user/fan and I did not have any idea the iPod would be a hit. I did not get one for years after they were introduced simply because I saw no value in the device but eventually I did get one and boy was I wrong! Now I'm the same way about the iPad. When it was rumored and later introduced I just could and to be honest even today can not understand the devices appeal. Yet I can not deny it does have a certain appeal to many as sales seem to show. Will I get one? Maybe but not until I think it will actually do something I value and I have to admit I've been wrong before... iPod anyone:) What gets me is the people who insist that the iPod and now the iPad has no value what so ever when it is clear based on sales and use of said products that that statement is certainly NOT true for every one, and that many have found these devices useful and hence have a value to them as individuals. Why make such a sweeping and so obviously foolish a statement when facts (sales figures) do not back you up? When you can simply make the more honest statement that for you "personally" the device in question has no value? I have no idea if this BB tablet will sell all I can say is for me it has no appeal.

Pagan jim
why the hell would you call a "professional-grade tablet" a "PlayBook" haha
The Playbook is missing too many features and is too tight up with the Blackberry process that I don't think it will appeal to non-BB users.

But one thing is for sure, the Playbook looks a lot better than the Xoom and the OS looks more stable and more appealing than Honeycomb. That is a fact that actually surprised me.
Why make a big deal about no email clients when most people already have a smartphone that gets their mail.
@iegroup Most people also already have a computer to get their email so why make a big deal about smart phones? Argument doesn't make much sense does it? Regardless of if you need it to have a native email client or not the fact they released it without one should be an embarrassment to RIM.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix