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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Can the cloud bail enterprises out of IT debt?

By | October 19, 2011, 1:15am PDT

Summary: “We are in a hole and we need to stop digging,” said Cameron Haight, an analyst at Gartner.

Cloud computing and the operating model that goes with it will be adopted because businesses are crumbling under complex infrastructure acquired over the last 40 years.

“We are in a hole and we need to stop digging,” said Cameron Haight, an analyst at Gartner. “We need an infrastructure that has no allegiance to a vendor or a framework.”

IT debt is a concept that revolves around the sum it would take to update a company’s IT systems. Also see: Is there really a global ‘IT debt’ of $500 billion? | Gartner pegs global IT ‘debt’ at $500 billion and growing | Gartner’s “IT Debt” Scare

Speaking at the Gartner Symposium in Orlando, Haight said no company will do the clean swap, but the cloud operating model—DevOps in Gartner lingo—will ditch traditional IT. Haight argued that putting “your mess for less” in the cloud won’t fix the IT debt problem. The only way to get out of it will be moving to a cloud operating model and ultimately mixing and matching services.

DevOps is about using just enough ITIL and being nimble enough to iterate and create a malleable and programmable infrastructure. Judging by the attendance at Haight’s talk there are a lot of technology execs crushed by IT debt.

Among the key points:

  • Infrastructure is too complex and companies only use 20 percent of the features in a system. These extra features gobble up budgets.
  • Companies will develop internal clouds, virtualize and automate only to find that they still can’t match costs. The upshot is that these companies will ultimately go to public clouds. Haight noted in a presentation:

The conventional wisdom in enterprises seeking to become internal service providers is that they can adopt virtualization, automation and cloud technologies and hence become as efficient as the major public cloud service providers. The reality suggests that enterprise IT organizations will, after all of this investment, still be orders of magnitude more costly in terms of IT service delivery, as well as substantially less agile. This is because these large cloud providers (such as Amazon and Google) think unconventionally about all aspects of IT, from infrastructure design to the operations processes they leverage. Even the type of people they look for are different from those we traditionally hire within the enterprise.

  • The recent Amazon Web Services outage didn’t invalidate the cloud operating model. Haight argued that the cloud model worked because AWS didn’t have a catastrophic failure. The system was too complex, but AWS kept running.

In the end, a cloud approach can get enterprises out of their IT debts, but it will take years to get back to par.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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The "cloud" will not bail anybody out ....
wackoae 19th Oct
... what it does is create a bigger debt while providing no real benefit.
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Love the magic
Richard Flude 19th Oct
???We need an infrastructure that has no allegiance to a vendor or a framework.???

Wow the cloud run on vendorless hardware without an API.

I can now retire, all IT issues solved. Doh, what about legal issues? Maybe thy don't exist in this new world;-)

Get better value out of your infrastructure (which is ridiculously cheap for the power) by migrating to an OS that is massively scaleable (say Unix) and outsource you IT management. You'll never know the MCSEs are gone.
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I remember the cloud in the mid 1990's
King Cetshwayo 19th Oct
I had it on the AS/400, it was called QINTER. Welcome back mainframe and mini fans! Now if I can just remember how to set up the APPN...
... what it does is create a bigger debt while providing no real benefit.

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