Disney's big oops: Club Penguin domain name lapses

Disney's big oops: Club Penguin domain name lapses

Summary: Disney was willing to pay up to $700 million for Club Penguin, but apparently forgot to renew its domain. Parents can't be happy.

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TOPICS: Networking, Browser
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Disney was willing to pay up to $700 million for Club Penguin, but apparently forgot to renew its domain. Parents can't be happy.

If you go to Club Penguin---like my daughter did---you get an odd looking Network Solutions page. It's the page you get when you haven't renewed a domain name. The page has been down for a good chunk of the day. CBS News reported that Club Penguin returned about noon, but a lot of folks still can't get to the site. The outage has been widely reported on Club Penguin blogs such as the Club Penguin Insider.

"The domain name has expired, but has been restored, but everything is getting back to normal," said a Disney spokeswoman. Some players can't log on, but most of the service has been restored.

Disney's customer support line has been swamped with calls from parents and the company said it will review procedures to avoid this issue again. According to this lookup, Club Penguin's domain expired June 13. A week later, Disney's site is gone.

You'd think a company that spent $350 million in cash with an equal amount in potential earn-outs would at least mark its domain name calendars.

Topics: Networking, Browser

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19 comments
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  • RE: Disney's big oops: Club Penguin domain name lapses

    Nothing short of amazing - in this day and age, if you have that much money, and you can be sure that Disney has more $$$ than anything else, you renew your domains years in advance.
    grilldoggy
    • Am sure this is a money dispute between Disney and Network solutions

      @grilldoggy@: it would be naive to think that a multi-million company with thousands of domains would "forget" to renew one.

      My best bet. They had a money dispute with NS or Disney was threatening to switch other domain system (GoDaddy, etc.) and NS decided to preemptively pull the plug on the domain on contractual expiration. Of course, if this violates the hosting provider SLA, they are going to pay, instead of Disney. On the other hand, if the SLA was co-signed by the hosting and the domain reseller, then there could be a lawsuit at hand, due payment not withstanding.
      cosuna
  • RE: Disney's big oops: Club Penguin domain name lapses

    This is stupid. I enjoyed Club penguin so much. Me and my friend were obsessed with it. We had our little penguin called Yalkinshup. Now we'll never see him again? that's bull.
    Eelrac..
    • Fixed now.

      @Eelrac..
      I see Yalkinshup wadling around even as we speak. :)
      Will Pharaoh
    • RE: Disney's big oops: Club Penguin domain name lapses

      Disney has renewed the website registration, and the site is up and running again as of Tuesday, although users are still having problems getting into it <a href="http://www.777livecams-x.com">777livecams</a>
      user202
  • RE: Disney's big oops: Club Penguin domain name lapses

    Imagine if Facebook had a blunder like this.
    vel0city
    • RE: Disney's big oops: Club Penguin domain name lapses

      @vel0city One can only hope...
      junkmail8
    • RE: Disney's big oops: Club Penguin domain name lapses

      While engrossed in a ???grown-up??? conversation with my husband one evening, I look over to see that my five-year old son is playing an online game on the kid-friendly Club Penguin website. Hmm, that's funny, I don't remember the laptop even being open <a href="http://www.defiestas.com.mx/">Salones de Fiestas</a>
      user202
  • RE: Disney's big oops: Club Penguin domain name lapses

    I wish this article explained what Club Penguin was. I read until the end, half-expecting it to be announced as a place where Linux fans could hang out.
    jgm2
    • RE: Disney's big oops: Club Penguin domain name lapses

      @jgm@... LOL, I was thinking the same thing!
      Is it like Neopets (aah, the early 2000s...) but with penguins or something?
      jmwells21
  • RE: Disney's big oops: Club Penguin domain name lapses

    Club Penguin is so massively popular that I am imagining a large bandwith bill with its domain host. I didn't say that Disney 'forgot' to pay its bill. They obviously have some sort of larger domain-related issue. They clearly do not have their penguins in order.
    grilldoggy
  • RE: Disney's big oops: Club Penguin domain name lapses

    And they were about to get new pirate costumes for penguins too,I bet Disney was too busy making Cars 2 to remeber to keep the site that has over 20 million users and brings in over 40 million dollars a year.And they even forgot the domain right in the middle of music jam.I bet if Walt Disney were here he would fix things
    lshannon1
  • RE: Disney's big oops: Club Penguin domain name lapses

    Well, isn't this just fine & dandy. Just today I got my daughter a 30-day subscription gift card for this website. She will thrilled, now she is crying because her gift card won't work because there is nothing to play on. She scratched the code off of the gift card. I hope we can return the gift card or I am going to be one unhappy camper!!!!!!
    terricat18046
  • RE: Disney's big oops: Club Penguin domain name lapses

    Is it fixed?
    We still can't get it!
    Do we need to contact them or something?
    Is there something we can do?
    kids & me
  • Oops

    To error is human.
    To Really mess it up requires the aid of a computer.
    lars626
  • Even money...

    ...that when Disney bought it they had a turnover in staff that would get the automated e-mails that the domain needed to be renewed. So, noone at Disney's IT department had any idea it was coming down until it did. Happens every day to companies of every size.
    mattaaa2
  • Could have been worse

    At least the domain name wasn't snatched up by some other company. Every site that I've been to that has "club" in the name has been...
    well...
    never mind
    Meanderer
  • RE: Disney's big oops: Club Penguin domain name lapses

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  • RE: Disney's big oops: Club Penguin domain name lapses

    NS decided to preemptively pull the plug on the domain on contractual expiration. Of course, if this violates the hosting provider SLA, they are going to pay, instead of Disney.
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