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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google 'does not work with', support Carrier IQ

By | December 8, 2011, 12:12pm PST

Summary: Google’s chairman reaffirmed today that the search and mobile giant does not use Carrier IQ mobile tracking software in Android.

Google’s chairman Eric Schmidt reaffirmed that the search and mobile giant does not work with, nor does it support Carrier IQ mobile tracking software.

Speaking at a Internet freedom conference at The Hague, Netherlands, Schmidt said the “keylogger” software did record keystrokes, and: “We certainly don’t work with them, and we certainly don’t support it”.

The Carrier IQ controversy began nearly two weeks ago, after researcher Trevor Eckhart discovered the ‘mobile intelligence’ software was deeply embedded within the software of his phone.

Google had previously stated that: “We do not have an affiliation with CarrierIQ”, adding that while Android is open source, the company does not have any control over how carriers or OEMs customise its devices.

The search giant was embroiled in the controversy after the software was found in its Android mobile operating system, as well as many other brands of phones.

But while Google holds the highest mobile share in the U.S. with Android, it was one of the last to respond in the wake of the aftermath. Most other carriers, mobile operating system manufacturers, or phone builders confirmed their stance almost immediately.

Apple caused a stir when it revealed that it had previously used the software on its iOS mobile platform, but said that its latest incarnation iOS 5 was not affected.

The company disaster-managed the situation by saying it “never recorded keystrokes” or messages, and said it would remove any trace of the tracking software in a future update.

Both HTC and Samsung confirmed they used the Carrier IQ software in its handsets, while BlackBerry maker Research in Motion, Nokia and Microsoft denied they used the mobile ‘rootkit’.

AT&T and Sprint confirmed that as networks, they used the software in customers’ handsets for reasons of “network diagnostic”, but was clear that it “did not and cannot look” at the contents of users’ phones.

Meanwhile, as German data protection officials question Apple over its role in the controversy, no other European carrier was found to have used the software in its phones.

Including the software with phones without explicit consent from mobile phone users would have been in breach of Europe’s data protection laws.

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from CNN, the Huffington Post, AllThingsDigital, The Atlantic Wire and CBS News.

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What about Flurry et al in apps ?
mikew_z 15th Dec
You should also be aware of such data-collection frameworks such as Flurry that app developers link in so as to report platform and other stats.
Google collects more data on its own, than Carrier IQ would be ever able to.
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Hontoo naa
Robert Hahn 8th Dec
Anyone who sleeps better at night because The Evil CarrierIQ has been dispatched must have wandered out of the forest in the last week. Who are CarrierIQ's competitors? Does anyone believe they didn't have any? How many in-house solutions that do pretty much the same thing are there?

Everybody knows that Google makes its money by targeting you with ads that match your "interests." Have they ever asked you what your interests are? Which doofuses believe that Google spends money developing Android -- and then gives it away for free -- out of the goodness of their hearts?

Sure, let's jump up and down on the grave of CarrierIQ. That'll solve all privacy issues forevermore. Sure it will.
Google would know more about their own Android Mobile Operating System than Dan Rosenberg, the supposed Security Expert. I guess Dan Rosenberg really WAS paid to defend Carrier IQ in that it didn't record keystrokes.

Google has the last and final word: "Carrier IQ is a keylogger" period.
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Contributr
@zdnetviewer Do you see this 'controversy' ending any time soon? Were you affected by this software?
@zwhittaker
Now that Google has stepped in to defend themselves against Carrier IQ's potential to point fingers at the Android OS for providing developers with the debug file logging capabilities, I do see some light at the end of the tunnel.

And yes, this affects the majority of ethical mobile developers and companies, as many consumers who purchase mobile apps would begin to develop the misconception that "all" mobile apps have the potential to acquire "root" level permissions and Android Market bypass waivers that Carrier IQ possesses. Thus, having the capability to code anything, update anytime, without supervision, in order to perform sophisticated, secret, and covert activities without being discovered, detected, disabled, or removed by users and "security researchers".
@zwhittaker "Do you see this 'controversy' ending any time soon?"

It's up to you bloggers and news writers.
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This is interesting
toddybottom 8th Dec
It proves that Apple was working hand in hand with Carrier IQ and Google was not.
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It proves nothing of the sort
use_what_works_4_U 8th Dec
@toddybottom
Your rampant hatred of Apple (the company, not the product line) is showing again. This does not show that Apple was "working hand in hand" with Carrier IQ. The software was purchased by Apple and Apple has admitted to limited use for diagnostic purposes, but like any OEM they bought a product, installed it, and (presumably) configured it for their device. Nowhere is there any suggestion that they offered any partnership or support to CIQ.

Furthermore, I will point out again that in every generation of the iOS software has explicitly asked your permission to send diagnostic information to Apple. In other words, they are the only OEM to implement such diagnostics in a completely OPT IN manner.

I was working for Apple and received a 1st gen iPhone so my knowledge about this is personal and historic. Apple has always (well at least since 2001) been able to capture and send data from it's devices for diagnostic purposes. That data has ALWAYS been anonymized, and it has always been OPT IN.

On the other hand, my current phone is an HTC EVO Shift (thanks to ATT p1551ng me off too much). On that phone I know that the CIQ software is running, I have no idea what data it is capturing, I have no idea if it is sending that data to Sprint without my permission, and if it is I have no idea whether or not the data is anonymized first. Quite a difference, and only one of several reasons that I will be going back to the iPhone next year.
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I was comparing OS vendors
toddybottom 8th Dec
@macadam
Android (Google) - Did not support Carrier IQ at all
iOS (Apple) - Embedded Carrier IQ deep within the OS
WP7 (Microsoft) - Did not support Carrier IQ at all

That is undeniable fact.
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Calling a big BS on that one
rhonin Updated - 8th Dec
@macadam
I have on hand - iPhone 3G, 3GS, and 4
The 4 is on iOS5, the others not.
On the pre-5 version there is no opt out.

Am I also to believe Apple "anonymized" my data?
"Android (Google) - Did not support Carrier IQ at all
iOS (Apple) - Embedded Carrier IQ deep within the OS
WP7 (Microsoft) - Did not support Carrier IQ at all

That is undeniable fact. "

Actually, all of that is deniable.

Apple embedded Carrier IQ no more deeply than anybody else, it has barely been used by Apple, and oh yeah it is being removed completely soon.

Android does have Carrier IQ. Just because Google doesn't use it doesn't mean the handset manufacturers haven't been using it. That's one big red herring. Same with the Windows phone.

Do you think red herrings make you great?
and we certainly don???t support it???.
Put Carrier IQ top brass in prison.
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Journalese ?
mikew_z 15th Dec
"Google 'does not work with', support Carrier IQ" - missing "nor" somewhere there ?
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You should also be aware of such data-collection frameworks such as Flurry that app developers link in so as to report platform and other stats.

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