Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google kicks off the Larry Page era: 5 challenges ahead

By | April 4, 2011, 7:34am PDT

Google officially welcomes Larry Page as its CEO on Monday and the years ahead should be very interesting. What’s unknown is whether Page, part of a three-headed management structure, will be Steve Jobs or Jerry Yang as CEO.

Previews of Page’s first day abound, but the bottom line is this: The new CEO has vast challenges ahead and a lot of pressure. First, he has to fill the shoes of Eric Schmidt, who will be executive chairman with a focus on government relations and dealmaking. And then Page picks up the Google reins just as the company is more complicated than ever.

With that backdrop, here’s a look at Page’s top five challenges:

Managing a large company and recapturing startup mojo. Page was CEO when Google was founded. That was roughly 24,200 employees ago. Processes, procedures and the usual corporate bloat all become risks at a company as large as Google. Page wants to recapture Google’s startup days, but it won’t be easy. Another problem: Page has no experience running a company as large as Google.

Finding Google’s second trick. Google’s business model revolves around advertising. Yes, there are some promising areas such as mobile, but for the most part Google is a one-trick search advertising pony. Page’s task: Develop new revenue models. Here Google needs to be more like Microsoft, which has two cash cows Windows and Office. Google needs to find its second trick. “We look to see if Page can better increase the integration of Google’s technology with business models to generate new revenue,” said BGC analyst Colin Gillis.

Trust. Folks trust Google with a large amount of data. However, the Federal Trade Commission just slapped Google for its Google Buzz implementation. It’s highly likely that Page will face some trust crisis at some point. How he manages privacy issues will determine how Google navigates consumer and partner wariness. Although Schmidt is focused on government relations rest assured Page will have to be involved too.

Balancing Wall Street expectations and investment. Page takes over at Google during its slowest part of the year. Meanwhile, Google expenses are surging due to a 10 percent salary increase for all employees. CEOs buy goodwill by delivering strong quarters. You can’t stumble out of the gate. Stifel Nicolaus analyst Jordan Rohan is already worrying about Google’s first quarter. He said in a research note:

Ahead of Google’s 1Q11 earnings report, we are trimming revenue estimates after channel checks that suggest slightly weaker U.S. paid search activity, in addition to our expectation of a $40 million disruption in Japanese operations. We also note that margins are particularly difficult to predict this quarter, after a confounding increase in sales and marketing spend in 4Q and the expected 10% increase in base salaries.

Being the front man. The San Francisco Chronicle spent a lot of ink fretting about Google’s perception and image problems. The story portrayed Page as aloof and recommended a comprehensive PR strategy of sorts. The Chronicle was a bit overwrought, but does pose a good question: Can Page handle the public and regulatory scrutiny? Part of the CEO gig is being a cheerleader. Page will have to adapt to that role.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Google kicks off the Larry Page era: 5 challenges ahead
raymond.doctor@... 15th Apr 2011
Google takes people for a ride. How many have really used the ads and got satisfaction. Lose-lose for the advertiser and the public who has to stare at useless ads and win-win all the way to the ban for companies that lure advertisers. I wonder when the ad-boom will burst like the dot com bubble. Maybe Google knows it and wants to jump on to another horse before this one is ridden to death
Google to the next level. Hopefully he will let people take bigger risks that are needed, sooner. For instance, they should have started on Android, Chrome and ChromeOS a lot sooner. Look for them to take bigger bets, sooner under Larry. Also look for Larry to be backed up by a lot of other talent.

The biggest challenge will be getting Larry to do public events. Maybe they will have to look for a core team to do most of the public events for Larry.
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RE: Google kicks off the Larry Page era: 5 challenges ahead
ItsTheBottomLine Updated - 5th Apr 2011
@DonnieBoy While I know it really pains you to see negative comments coming from industry and financial institutions, it will be interesting to see Google try to compete with the same views the big boys like MS, Apple, Oracle, IBM and SAP et al have to deal with; the slings and arrows and consumers for years, especially the user comments. Goggles ego's are really big, and they have had a slew of failures. Their products are OK, and now people are expecting more. It was encouraging to see them acknowledge the Web based applications just will not cut it for a majority of people or for more than just the most basic of tasks. This has been true here. That alone is an acknowledgment that the web only paradigm will solve a niche and some basic needs - especially collaboration, but will not get you to the end solution in alot of areas. The targeted advertising they sell is becoming more and more scrutinized as is the likes of Facebook. The other acknowledgment is that the free and open distribution of Android, while a "noble layover of the 60's movement" is getting them some bad, and inaccurate, PR. When a phone or device running Google stinks, Google is blamed while 95+% of the issue is the provider and not Google, yet they are tied at the hip with this, thus the controls on it are promising. Thought I'm sure Apple and MS are smiling, and happily saying - "told you so". How Larry handles this and the growing pains they are obviously just now getting to and will continue to become louder, will be interesting to say the least.
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Did ZDNet just say that Google should be more like Microsoft and have more products? That shocks me. What does not shock me is that you minimized Microsoft's dominance in multiple verticals. Microsoft has *Several* Billion dollar business: Windows, Office, SQL, SharePoint, and Kinect just to name a few.
future does not look good. That is why the stock is in the toilet.
@DonnieBoy LOL... Yeah. That Windows 7 thing isn't selling well at all. Terrible numbers there.. and that Office 2010.. my God what a flop. Oh Wait... that was what I saw in my trips to an alternate Universe... Here in this one... these were numbers 1 and 2 in overall software sales for 2010....and not by a small margin. Windows 7 outsold all previous versions of Linux combined in its first 30 minutes of being released. happy
doing compared to Google and Apple?
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@DonnieBoy
Have you actually compared the number of shares outstanding between Apple, Microsoft and Google. Google and Apple, and for that matter any company that restrains the total # of shares outstanding will generally have a stock price per share greater than those of companies that have more shares outstanding.
prices over the last 10 years for Apple, Google, and Microsoft. See how the investors have fared with each stock.
@DonnieBoy
If Google were to have 8.4 billion shares of stock on the market as opposed to 321 million they do now, their stock would cost approximately 22.75 per share.

With the worries of Larry Page heading the helm of Google, their future does not look to good.

The only reason that this change was made was because Google's future was "in the toilet", as companies do not change their CEO's when they have the confindence of investors.
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@facebook@...
the functions of the stock market. On a side note, I do hope he did not purchase any Google stock at 746.00 a share a few years ago.
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@DonnieBoy Same prediction - and same result - wrong. But keep trying your silly wishes are funny to read.
@facebook@... com'on... DonnieBoy doesn't understand volume and market stock analysis... anything Microsoft equals doom and gloom even if earning reports say otherwise.
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He's got his work cut out for him
otaddy 4th Apr 2011
Bureaucratic rot is already taking place at Google and so I agree with the need to recapture the startup mentality. The problem is, it is next to impossible to do.

Fixing Android is doable and needed now. Chrome OS? Probably just a waste of time.
just fine. The big problem of bureaucratic rot is at MS where they have a very hard time getting out operating system updates and figuring out direction.

Also, Android is doing extremely well, and they want to do even better. So, not a matter of "fixing", but improving. On the other hand, things are terribly wrong with WP7, and "fixing" would be appropriate in this case.
@DonnieBoy Stop talking about Microsoft, DonnieBully.
we do not need to talk about them anymore????? I do not think that they have reached that point . . . yet.
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No, he's saying this is a topic about Google
Michael Alan Goff 4th Apr 2011
Yet all you seem to do, in every topic, is insult Microsoft.
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@DonnieBoy You bone head he's saying this is about Google, not your date night preparation topic of Microsoft.
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I like to call this the end of Google era. They are headed downwards, have been for a while since they lost focus of their business and just want to play with office toys all day.
and WP7 market share is soaring, along with their stock price. Windows 8 will be out in a very short time, also running on Arm, and competition will be crushed. At the same time, the importance of locally installed office suites is exploding.
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@DonnieBoy
such falacies (I did note the sarcasm) in order to get a good night sleep, might I suggest obtaining the services of a good phyciatrist, instead?

You will be able to sleep well while working towards the ability to join us out here in the real world.
plain
@DonnieBoy
Last time I looked Office 365 was one of the hottest items in Microsoft's strategy... WP7 isn't soaring but it has began to reverse the Windows Mobile platforms downward slide.

FYI - Google isn't interested in Google Apps... They aren't interested in Android... they are interested in SEARCH and retaining the business... an area that Microsoft has been steadily growing.
@jessiethe3rd
FYI - Google isn't interested in Google Apps... They aren't interested in Android... they are interested in SEARCH and retaining the business...

Completely agree.

When Apple or Microsoft enter a new market segment, it is clearly with the intent to make the next "billion dollar business". Are they also looking for some sort of halo effect and building a moat around the crown jewels? Of course, but without the profit potential they wouldn't be interested.

Google, on the other hand, has advertising. Everything else is either funneling you to the advertising or collecting information to make the advertising more profitable. There is nothing wrong with this approach, but it doesn't diversify the liabilities and "free" isn't necessarily a compelling lock-in.

I am very interested to see where Page takes Google. I guess for me, it seems like Google has focused a lot less on "organize the world's information" and a lot more on "make advertising ubiquitous and more relevant".
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@Loverock Davidson - you forgot to make that the main point of your thrust, that as a strong Linux proponent, they must be spending 98.32% of their time compiling things, because of course each and every time you run a command in Linux, you have to actually compile that command from the command line.

Sorry, just hate to see you slipping.
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Certainly it's a very challenging job and there will be many failures but wouldn't any CEO gladly accept Larry's "challenges"? His experience is also being underestimated - he's been part of every major decision as each one of those 24,200 employees were hired.

Challenges include...

- great numbers quarter after quarter
- tons of cash in the bank
- Internet advertising services still have a lot of room to grow
- the #1 mobile OS
- #1 in mobile advertising
- A growing SMB, enterprise, government and education business

"...organize the world?s information and make it universally accessible and useful."

Larry will keep Google's mission front and center, Google will make bold moves to solve big problems and the firm will continue to post healthy numbers.
person that will have to pick up the pieces at Microsoft when they finally fire Balmer's arse.

Though, Larry taking over for one of the most popular CEOs in the industry also will raise the expectations.
@PatKelly

I do not think you really listed the "challenges" but their putative opportunities. But, some of the opportunities are overstated.

Google has failed to effectively monetize their investment in the Mobile OS. It is currently a loss leader that does not improve its actual product -adverstising. If Google cannot drive Android to grow its advertising business will Google abandon or curtail its investment in it?

A growing enterprise and education business is speculative. It has not released any numbers for market share. At best, it has a modest adoption rate. Then again, how does it generate ongoing revenue with its offering or will it also stagnate?

Here are a couple of actual challenges:

Ongoing regulatory actions taken against it, including the recent FTC ruling. Google has adapted poorly to regulatory control.

lack of penetration in the enterprise and education environments.

reliance on a single revenue stream/product. Google is an advertising company. Everything else it offers is for the sole purpose of converting those investments into advertising revenue in the future.
advertising. So, it is job one at Google to diversify into other kinds of web sites / platforms that also generate advertising revenue.

In any case, the money that Google is investing in Android is worth every penny to get their name out in front of a lot more people, and have their web applications front and center on the most popular phone OS. They are already making enough additional money on advertising to pay for all Android development and then some. But, it is also priceless to be able to block a competitor that would do everything possible to kill them if they could. Imagine if Microsoft had 33% of the market for smart phone OS and how they would use that against Google to promote Bing and other Microsoft services. And, Google is even willing to spend a cool billion on patents to help protect Android. This is war . . . .
@facebook@... Donnieboy doesn't really get it. These "moats" they are building are there to create a disruption. The problem that Google has is their solution peppering could be like comparing a growing lake to the ocean. They are about 30 feet down while Microsoft is an ocean which is 100's of feet down and vast and wide.
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@facebook@...
You've just made the smartest comment on the board. MS continues to win by "hooking" school students, all the way from Elementary schools through College.
LTSP is too "foreign" for Micrsofties to install and maintain, and the lack of a big company name behind it makes it a dangerous choice when there's a risk of failure. (In contrast, no one got fired for failing, or spending 4x the money, with a Microsoft "solution".)

Google has the brand recognition, and maybe these Microsoft classroom "solutions", with their relatively high license fees, could be ultimately be displaced by Android-3 "tablet systems".

It's not my choice, but I think it's a possible strategy: In the same way that Microsoft does, "hook -'em while they're young". But "hook 'em on Google Apps, rather than MS-Office.

Microsoft manages Education like a drug dealer: your first few rocks are "free", or vastly discounted -- and after you're become addicted for LIFE, no more "student discounts".
Wishing Larry all the best. He'll be fine. But if he needs management advice I only charge $150 per hour. happy
Honestly, this article was disappointing. It is a rehash of stuff that's been all over the web for months, with no particular evidence of any special insight, or knowledge of Google. As the "GoogleGazer," (www.googlegazer.com) I watch them closely. I think Larry Page will do just fine. Google has many, many irons in the fire, and some of them have nothing to do with Search.
Google's risk of becoming a "1 trick pony" lies in whether it can quit viewing the world as a search company that needs to defend & extend its "core" - and instead start competing in new markets to generate revenue. Android, for example (and possibly Chrome) aren't capturing much value when given away to protect Google's history.

Sun Micro missed the market when the company gave away Java to defend & extend Sun's domination in unix servers. McNealy should have used Java to steer Sun into more software sales and better long-term growth prospects.

Mr. Page can do it, but he'll have to overcome internal obstacles created to protect the "core" while establishing new teams to build viable new businesses. Read great article on what he must do at Forbes.com http://bit.ly/gJyDZs
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Google Vista
jabailo1 4th Apr 2011
Wonder what is "special project" will be?
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@jabailo1
They refer to it as "ChromeOS".
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@Mister Spock

My bad, I thought their Vista was "GoogleTV". Maybe it's their Windows ME?
First order of business. Fix android os because it sucks.
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Message has been deleted.
Viralseoservices Updated - 6th Apr 2011
Larry better start taking care of the basics and start fixing some of the problems google has been having with the core online services that made them great.As a webmaster with several clients I have experienced more than a few glitchs with these core services.At this time several clients with sizeable advertising bugets are sitting on the fence questioning if the investment in services such as adwords is really worth it.Google places and webmaster tools data have been full of glitches. Coupled with a lack of any real customer service system it reeks of a company that has got too big and forgot where and how thier bread got buttered.Larry better forget about the next big thing and start thinking about fixing the last big thing.When I have a client that asks me why its such a hassel to get a google places listing and why google analytics info is so skewed.I can't even give them a good answer because there's no real customer service system.Have they got so big that they have forgot the basic rule of taking care of the customer first and rest will fall inline?Larry you have got one full plate.Good luck.
Gadzooks, the article has no mention of it. And the none of the comments mention it, either.

Google would like to REPLACE all of the Cable TV companies, all of the overpriced DSL-based land line telephone monopolies, and become a dominant player in the "ISP" business.

Gigabit service to the home. Kansas City is the trial location, as you all should already know. The investment costs will not please Wall Street, but Google's plan to try and dominate Internet connectivity IS the "next new thing".
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Google takes people for a ride. How many have really used the ads and got satisfaction. Lose-lose for the advertiser and the public who has to stare at useless ads and win-win all the way to the ban for companies that lure advertisers. I wonder when the ad-boom will burst like the dot com bubble. Maybe Google knows it and wants to jump on to another horse before this one is ridden to death

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