Holiday-stressed FedEx fleet leads to tracking info delays

Holiday-stressed FedEx fleet leads to tracking info delays

Summary: A FedEx guy showed up at my door this morning with a package at around 10:35 EDT. But when I poked my head out the door, there was no FedEx truck.

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TOPICS: Tech Industry
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A FedEx guy showed up at my door this morning with a package at around 10:35 EDT. But when I poked my head out the door, there was no FedEx truck. Just a charcoal grey pick-up truck with the engine running. "Where's the big pretty FedEx truck?" I asked the FedEx guy as he headed back to his vehicle. "Our [FedEx] trucks were overwhelmed because of the holidays. So everyone's pitching in with our own cars. There's a bunch of us driving around town." he replied.

Thinking nothing of it, I closed the door and went back into my home office. Then it occurred to me that he didn't having any of the tracking gizmos with him. Then it occured to me that if he was using his own truck, it probably didn't have any of the fancy schmancy wireless gear that keeps their systems and the tracking information up-to-date. So, I copied down the Tracking ID off the package and went to FedEx's tracking page to see whether it had been updated yet. So far, it has been almost 90 minutes since the package was delivered and the Web site says the package is still "On FedEx vehicle for delivery." (It probably should have said "On John's Chevy and we're not exactly sure where that is right now"). In addition, the trucks must not be all that's overwhelmed. FedEx.com isn't exactly zippy this holiday season. Somewhere in this anecdotal case study lurks an IT lesson for those of you who are hell bent on building a real-time enterprise (RTE).

Topic: Tech Industry

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  • FedEx stressed Fleet

    Ok lets review your comments. You got your package, it wasn't damaged, the driver was polite and answered your question.
    It sounds like you just want to complain about FedEX. Are you a former Fedex employee who is angry ?? They delivered your package and you complain because their vechicle is not a pretty shinny Fedex Truck. People like you just are not happy and look to find things to complain about.
    achtalieber