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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

HP punts on WebOS, discontinues TouchPad, cuts outlook

By | August 18, 2011, 12:07pm PDT

Summary: HP drops a bombshell—as well as the TouchPad and WebOS.

HP said Thursday that it will discontinue its WebOS operations as the company cut its outlook for the next two quarters. The company will also acquire Autonomy, an enterprise information retrieval outfit.

The company said it  ”will discontinue operations for webOS devices”, specifically the TouchPad and WebOS phones. In April 2010, HP talked about doubling down on Palm and the WebOS. And that WebOS unit will cost HP some dough to discontinue. HP will also spin off its PC unit—almost 10 years after the company bought Compaq.

HP said that it will take a hit to fiscal 2011 earnings of $1.16 a share to $1.23 a share as it restructures and shuts down WebOS devices and related operations. There were signs that TouchPad sales were bleak, but a complete shutdown of WebOS operations was unexpected.

HP’s statement held a bevy of items for customers and shareholders to ponder. First, HP’s customers—and anyone that bought a TouchPad—wonder what the potential sale or discontinuation of the unit will mean. Shareholders have to consider the spin-off of the PC unit as well as a lower-than-expected outlook for the rest of the year. On a conference call with analysts, HP CEO Leo Apotheker said:

Transformation can involve difficult decisions, but we take these steps to better position for the future. These challenges and the transformation we are undertaking will take several quarters to fully resolve. I don’t take this action lightly. I know our investors don’t like being in this position and neither do I. I feel that as CEO I believe in transparency about what we are facing and be clear under the size of things we are doing now about it. To conclude, I’m taking ownership for these decisions and investments with a focus on driving actions that deliver value for shareholders as we shape the new HP.

Also: HP’s Apotheker recounts TouchPad disaster in post mortem

HP said that its third quarter revenue will be $31.2 billion with earnings of 93 cents a share. Non-GAAP earnings will be $1.10 a share. Wall Street was looking for earnings of $1.09 a share on revenue of $31.17 billion.

Overall, the third quarter results were the least of HP’s worries. The company said its fourth quarter revenue will be $32.1 billion to $32.5 billion. Non-GAAP earnings will be $1.12 a share to $1.16 a share. Wall Street was looking for $1.31 a share on revenue of $33.99 billion.

The guidance indicates that HP is seeing material weakness and having a tougher time navigating economic uncertainty relative to rivals like Dell. HP also confirmed that it is in talks to buy Autonomy.

Remaking HP

HP’s move to shed the PC business as well as discontinue the TouchPad has its risks. For starters, HP will take a reputation hit for launching a TouchPad and then killing it.

In a statement, HP said it will seek “strategic alternatives for its Personal Systems Group (PSG), including a full or partial spinoff.

The real kicker is that HP is going to discontinue its WebOS phones. It will “continue to explore options to optimize the value of webOS software going forward.”

There are two ways to look at HP’s moves today. On one hand, HP is making bold moves before the PC and WebOS operations become an anchor for the company. On the other side, HP’s business is struggling and it has disappointed Wall Street since the end of Mark Hurd’s tenure.

Meanwhile, a bevy of IT insiders have questioned HP’s Autonomy acquisition. HP said that it will acquire Autonomy for $42 a share in cash, or $10 billion.

Apotheker said that the acquisition of Autonomy represents a shift int higher margin businesses. HP is now positioning itself as an information management company. Apotheker took heat from analysts over the Autonomy price tag. Apotheker said:

Autonomy represents an opportunity for HP for us to accelerate our vision to decisively and profitably lead a larger win space which is the enterprise information management space.

Add it up and HP is aiming to exit the consumer business—or at least quarantine those operations—to focus on the more lucrative software, systems and services business. If HP is successful, it will look more like IBM when finished. The problem for HP is that IBM is firing on all cylinders. The consumer unit—whether it’s shed, sold or spun off—will be left to battle Apple.

HP shares took a hit through regular and extended hours trading.

HP said its fiscal 2011 revenue will be in the $127.2 billion to $127.6 billion range. That’s down from previous sales range of $129 billion to $130 billion. Non-GAAP earnings will be $4.82 a share to $4.86 a share. That range is down from at least $5 a share. GAAP earnings for fiscal 2011 will be $3.59 to $3.70 a share.

Wall Street was looking for fiscal 2011 earnings of $5.01 a share on revenue of $129.1 billion.

Those non-GAAP earnings exclude charges related to exiting the WebOS operations.

Business unit results

HP’s business group results highlight the strain of the consumer business. HP’s services revenue was up 4 percent and enterprise server, storage and networking unit saw sales gains of 7 percent for the quarter. Meanwhile, software revenue jumped 20 percent from a year ago.

However, HP’s personal systems group had a revenue decline of 1 percent and imaging and printing also fell at the same clip.

Based on the business unit results, HP’s PC unit held up well and delivered $567 million in operating income.

FUD time

As HP goes through this transition, it will face a fear, uncertainty and doubt war with its rivals. HP is fighting a multifront war. On the enterprise side, Cisco, IBM, Dell and Oracle are chief rivals. On the consumer side, HP faces Apple and Google’s Android army.

Michael Dell, CEO of Dell, kicked off the festivities quickly.

Here’s his tweet:

Competitors are likely to take aim at HP on multiple fronts and portray the company as distracted. Look for IBM and Dell to target HP’s server position. Cisco will look for retribution after quarters of HP targeting the networking giant’s core switch products. On the corporate PC side of the equation, Lenovo and Dell will aim for a bigger chunk of the upgrade cycle.

Separately, HP named a new head for its enterprise services unit. John Visentin will lead the HP Enterprise Services unit.

On the consumer side, the reputation hit to HP can’t be underestimated. HP will have to smooth over relationships with retail partners, resellers and consumers who may have taken the TouchPad plunge. On the software side, HP’s hasty retreat on WebOS will be remembered by developers. These developers are likely to be skeptical about HP’s commitment to other efforts such as the public cloud.

Bottom line: Consumers and corporations will have doubts about HP and its intentions amid a potential spin off of the PC business.

Questions abound

Going forward, HP will have to face multiple questions. Among the larger questions:

  • How much time will CEO Leo Apotheker really have to pull off his Lou Gerstner imitation? Gerstner ditched IBM’s low margin businesses and remade the company, but that process took nearly a decade.
  • What market share hit will HP see in PCs?
  • Will concerns about distractions bleed over into HP’s core enterprise business?
  • What will happen to HP’s plans revolving around cloud computing?
  • Will buyers emerge for the PC unit?
  • And what’s the future of the WebOS going forward? Can a company buy it and make something of the operating system?

See also on ZDNet:

Elsewhere on CBSi:

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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I don't see a future for MS.
Joe.Smetona Updated - 29th Aug
@Graham Ellison .. too much time has passed and the market has been defined already. MS can only offer uncertainty. Also, the cell tower internet tribe is too focused and metered to handle MS botnets like broadband does without complaint. They also won't choke down using AV with MS when other (well established OS's, [and their friends] ) don't need it.
What a huge waste of money.
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Microsoft should buy HP's PC unit
William Farrell Updated - 18th Aug
@rwalrond
and be the sole provider of Windows based PC's.
My Guess is that Google will try to buy it.
@William Farrell Good idea about MS buying HP's PC business. Then, they might be like Apple: unfortunately, they'd mess it up
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DOJ would have a cow...
NameRedacted 18th Aug
@William Farrell
Microsoft would never get past antitrust review.
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Google?
rhonin 18th Aug
@William Farrell
Why would they buy it?
@rwalrond -- What a waste indeed...
@ASBzone

The Palm/Touchpad thing had disaster written all over it when they came out in June instead of last Christmas.

But the real sign of failure is the exit from the PC business. As Apple is increasing their market share and profits, HP decides to jump off the top of the mountain. Why? Because management crippled innovation so much that HP, even as the largest and most powerful PC vendor, could not figure out a way to invigorate PCs and give them new appeal. They relied on cut-rate outsourcing and Microsoft to do all the "inventing."

If there is one person who should be shown the door for this decline, it is Shane Robison. He was supposed to be the innovation and strategy guy, but instead he has left HP bereft of any differentiation.
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Agreed
n.gurr@... 19th Aug
@ASBzone I can only agree with you and ASBzone. HP had innovative slates and tablets 7 years ago. I still have a TC1100 slate running Xubuntu beautifully - great little device. They could have been in Apple's position but never showed any innovation in this space.
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A platform for crash test dummies maybe. WebOS? What a joke.
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@rwalrond Ha Ha Ha! Well at least the WebOS guys cashed in and the stupidity of HP. How pathetic.
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The sharholders have spoken
William Farrell 18th Aug
@rwalrond

The PC division is HP's biggest revenue generator, but least profitable unit.

That's a lot of money to no longer have.
@rwalrond - First they clipped me with the miserable 500 Slate - no good at any price and now they take a device that I really like and drop support. Terrific. I will not support HP's products again and I own several others.
@jedwinkoontz Unless you represent an 'enterprise', HP cares even less about you than before.
@jedwinkoontz I actually have an old HP laptop with XP that I upgraded to Vista, an then Win 7. gave it to my niece and she loves it. Its too bad. They make some great laptops....
@rwalrond
I agree. In difficult times, specially when there is too many competition, it's not a good idea release a 100% new idea as WebOS, specially because there are already two horses running for a long time, and capturing most of users, they should have done like automobile industry is doing, before as gas. cars, then came those flex (in some countries gas. and ethanol) and now hybrid (gas. and electric) to then further get on only electric car. They thought for some unknown reason (like other company is trying too), that just a good idea was enough, though it's not, for a good idea flourish it's need it and landscape to it, what it's not the today's scenario. I hope that HP soon get on rails again. Extreme decisions ,brings extreme problems more often than extreme success.
@villacak

Ummm, WebOS was definitely NOT "100% new"; when HP bought Palm, they claimed that Palm's WebOS was one of the biggest assets they were getting out of the deal.

The Palm phones were well-regarded, and the TouchPad looked like a real threat. HP certainly spent some bucks on a decent ad campaign; they can't be accused of under-marketing the thing.

HP has managed to drift off into the margins, at least in the consumer arena. The PC is dying, their printers are underwhelming, and in tablets they went to market with a decent, but late, product.

I'm honestly stunned. This is considerably bigger than, say, Microsoft's Kin debacle a few years ago.
@villacak
good product, bad execution perhaps...
This is the greatest post in the history of the internet.
@villacak

Car Industry is really not an example to give...
@rwalrond
fiorina was demonized by hp for acquiring compaq while hurd was hailed as hp's saviour. guess what, hp expanded its service business because of compaq acquisition (thanks to fiorina), and everybody hailed hurd the hero that gave them the windfall. now nobody even dared to connect hurd to this nonsense because hp lost tons of money, and members of the board that hired hurd in the first place wanted to wash hands. what a mess..... hope oracle will realize that they got no hero. bad business decision normally do not result in lost revenue right away, and good decision/good result just the same. yet investors love fleeting business reports, instead of long term prospects. perhaps, you can not blame them investors for protecting their money, and maybe just that's the way business is.
HP has just killed one of the most promising platforms. Launch and kill??? Who's running the company???

Suddenly I'm glad RIM has two CEO's :))))
@rwalrond >profit and stock options are not about wasting money.
By discontinuing the Touchpad and shedding the PC business, that means their consumer facing business is effectively over. They will now be strictly an enterprise solutions company.

Wow.

Also, they're out of mobile, completely, as they just ditched WebOS. If I were RIM, and I'd go scoop that up.
@Theseus: not exit consumer market entirely (though even within printers and MFPs large part of their sales goes to corporations, not end consumers).
@DeRSSS

I find it hard to believe that HP makes enough money on printers to justify staying in that business, anyway. Especially if they aren't in PCs anymore.
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Hewlett started a test equipment business in their garage.
@baggins_z And they don't sell TE anymore either! That was spun off a few years ago and is now Agilent.
I have HP computers and an HP printer at home. Now what to buy in a few years: Dell, Lenovo, Sony, Acer...? My HP desktop is several years old, and will need to be replaced either with someone else's version or a homebuilt. Not going Apple.
@baggins_z Yes, and then Dave and Bill made a successful company by using the revolutionary "HP Way" which made happy employees the number one priority and made HP a great place to work and very successful. They made one of the best Transaction Processors in the HP3000 line some of which still survive in operation today even though Carly Fiorina reversed HP policy and cancelled the HP3000 line. So it's not the first time that HP has pulled the rug out from under it's customers after promising not to. Fiorina was also responsible for the ill-fated "merger" with Compaq against all advice. She was summarily dismissed after causing the share price to plummet and now has become a successful Republican politician. Go figure.
0 Votes
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@baggins_z when intelligence and ingenuity mattered. Now its all image and no substance.

Hewlett and Packard must be rolling over in their graves!
@baggins_z
Back in the day, H&P was the best in all the test equipment,
and the largest government contractor for many governments. They even used several different company names for products so that they could capture the profits into HP from those, and thereby reduce the chances for any competition. Boonton Radio was one such company.
This one also produced for the government as well as for
the personal markets here. Anything with the HP name had the best reputation due to it being the best. There were few 'corporate' people on payroll back then, so the company could afford to improve. Not so today. Today,
HP is mediocre at best. After watching them for the past
sixty years it appears to me that HP will no longer be any
company of worth within the next ten years. Either way, the name will mean nothing by then.
@baggins_z
Hey I still have some of their old Oscilloscopes and signal generators. They were "rock" like and STILL WORK! Not so with some of my latest hardware acquisitions
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@jdunlop
baggins_z 18th Aug
Back when I was a kid, my Dad worked as an industrial physicist at HP. One of his favorite stories was when Dave Packard would visit a plant on a weekend and if there were too few cars in the parking lot, would take the managers to task asking why the employees weren't liking their jobs enough anymore.
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Hewlitt-Packard made some of the best, too.
becabill Updated - 18th Aug
@baggins_z This crap makes me feel like an old friend is dying of dementia.
@Theseus You are forgeting the one thing that dragged hp through the past slow downs - INK!
@louhou@... It might soon be mostly red ink.
0 Votes
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Red Ink?
rhonin 18th Aug
@skippe93
Takes a couple of different color cartridges to make red nowadays happy
@Theseus

Nice thought, but what would they do with it?
Now history has proven that the decisions made by HP board - hiring Carly, buying Compaq, buying Palm, hiring Hurd just to name a few - are all not so smart decisions. Where do all these failures point to?
0 Votes
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@davidgwang They never suffer any penalty for being wrong.
@davidgwang
millions of dollars in severance pay... for the lucky ones!!!
@Theseus Agree that RIM should take a hard look at grabbing WebOS. Their own attempt at a tablet OS was much worse.
Unless they keep their business brands like the EliteBook or the ProBook and keep the quality high.

As far as dumping their business printers go, geez... I can't see them doing that. They have that most of that market (like servers) locked up, tighter than a drum. It would be stupid dumping that.
I for one wish they would have pursued the WebOS thing a bit further, In my honest opinion it was a solid number two to iOS. That being said it is usually a sad day when a competitor drops out of the race.
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Why should they pursue WebOS?
toddybottom 18th Aug
@Rick_Kl
It was losing them a ton of money in a market that is being called the 'iPad' market, not the tablet market. WebOS was never ever going to be a successful tablet OS. RIM can't make a profitable tablet. Motorola can't make a profitable tablet. Samsung can't make a profitable tablet. HP did the smart thing. Never throw good money after bad. Within the next 5 years, all the major tablet makers (other than Apple of course) will have dropped out of the market.

We all lose.
@toddybottom

Yet Barnes & Nobles, a friggin' book company, can make a profitable tablet.

Tegra, Honeycomb, and WebOS are the failures. Not the tablet space.
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Is the tablet profitable?
toddybottom 18th Aug
I assume you are talking about the Nook? Is it profitable? Really?

Devices like the Nook and the Kindle are sold like razor blade handles. Books are the razor blades. I would be extremely surprised if anyone was making any money from the Kindle or the Nook hardware. If you have links to suggest otherwise though, I'd love to read them.
@toddybottom

Well, not necessarily. If Sony uses its own content right and makes their tablets do things that iPad cant, (Playstation) and then markets it the right way, Google and Sony would both be in. Unfortunately, thats only somethign you can "Make Believe" in.
@toddybottom

I think you missed the point. A Book company is making a eBook reader/tablet that's doing better than what other hardware manufacturers are offering in the market. A Book company! The others should be ashamed.

Apple have nothing to do with manufacturers offering crappy products, or their lack of marketing and retail presence. Or their lack of innovation. Or their believing the market will be a fad (Acer). These companies are treating the market like it's the commodity PC/Netbook market, just pushing out a clone of the other popular device and thinking it will sell just as well.

http://www.zdnet.com/blog/mobile-news/why-consumers-wont-buy-tablets-unless-theyre-ipads/3782?tag=mantle_skin;content
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dave95: Where did I blame Apple?
toddybottom Updated - 18th Aug
Wow, you fans sure are touchy.

I never said Apple had anything to do with how well or poorly the competition is doing. Well, other than where Apple is suing the competition but Apple is well within its rights to take out patents and sue for anything that they believe will give them an advantage in the marketplace. Still, I'll be the first to admit that even without Apple's lawsuits, these competitors would still not be doing well in the market.

That doesn't change the fact that this is a sick market. The funny thing is that all of you agree. You post link after link proving what I'm saying: this market is lacking in EFFECTIVE competitors. You guys just get defensive because you think I'm blaming Apple for it all. Yet none of you can point out anything in any of my posts where I blame Apple.

Relax.

Take a breath.

It's going to be okay.

I'm still typing this on my macbook. I still have my iPhone in my pocket. I still have my iPad on my desk.

Back to the book makers: they are not making tablets so it is grossly inaccurate to suggest they are succeeding where the Xoom and the TouchPad (and others) are failing. The book makers need there to be ~$100 devices that will encourage people to buy more books. They are not trying to make $500 tablets. So no, they are not succeeding where other tablet makers have failed. I also seriously doubt that they are making any money on their tablets. They don't need to. They just need there to be more bookstore customers. Samsung can't sell a tablet at a loss and make it up on the books. Amazon and B&N can. So no one has even shows that any of these eReaders actually are doing better than their competitors when you look only at the hardware sales. I suspect they are all losing money. The difference is that Amazon and B&N don't care. They don't need to.
@toddybottom

How did you get to Motorola and Samsung not being able to make a profitable tablet? Maybe Apple's efforts to block it's sales everywhere in the world are some kind of psychological double think? In fact all of Motorola's margins on mobile devices are smartphones. They went from -15% margin on handsets to break even on the back of android alone, even though smartphones STILL only comprise ~35% of their shipments by unit.
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I don't see a future for MS.
Joe.Smetona Updated - 29th Aug
@Graham Ellison .. too much time has passed and the market has been defined already. MS can only offer uncertainty. Also, the cell tower internet tribe is too focused and metered to handle MS botnets like broadband does without complaint. They also won't choke down using AV with MS when other (well established OS's, [and their friends] ) don't need it.

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