HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

Summary: Given the reputation hit HP is going to get over this TouchPad discontinuation, you'd think at the least the company would have its IT systems ready for an inventory liquidation.

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TOPICS: Hewlett-Packard
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HP is having a fire sale on TouchPads, but SMB buyers beware. A shopping cart glitch on HP.com will charge you full freight.

If you're an SMB, you can go to HP's store and get a TouchPad without any issues---16GB is $99 and 32GB is $149. Deal of the century---at least judging by the tech chatter today---right?

Not so fast. There's a shopping cart glitch that may not be resolved until Monday.

Here's the progression:

Sale price of HP TouchPad 32GB at $149.

Then you get the view cart that to the left that looks a little off. Of course, by time you put in your credit card and address HP will give you the clearance price right?

Once you submit your credit card details, the price is still at pre fire sale levels.

Before hitting submit I decided to call HP customer support. After a hold time of 15 minutes or so I got a helpful sales rep. I explained the issue and she said HP was trying to update its systems to reflect the clearance price.

"The prices on the site are correct," she said.

"But if I hit submit I'm charged a bundle," I said.

"Well we'd have to cancel those orders. Don't hit submit," she said.

"Shouldn't you show the original prices so people know?" I asked.

"The advertising on the site is correct, but we need a workaround on the shopping cart," she said.

The bottom line here is that I didn't submit and HP will call back when this shopping cart issue is fixed---probably Monday. It's quite possible by that time, buying a TouchPad for $99 won't look like such a great deal. Apparently, I have some time to mull this purchase over. The sales rep said that HP had plenty of inventory.

Given the reputation hit HP is going to get over this TouchPad discontinuation, you'd think the company would at least have its IT systems ready for an inventory liquidation.

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Topic: Hewlett-Packard

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9 comments
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  • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

    Is this really news. Waste of time worrying about.
    joiathome
  • Why waste $99?

    Maybe 100 years from now your children can bring it to the Antiques Roadshow :-)
    keel
  • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

    WTF? Unless they unlock the bootloader and somebody makes Android Available for it, this thing is worthless!
    slickjim
    • @$99 I probably agree

      @Peter Perry But @$50 or less, the investment is good enough for just browsing and checking your email.
      wackoae
      • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

        @wackoae Actually, if Google were smart they would take a few weeks full force and release an Image running 3.2 for it! That right there would put another Million Tablets running Honeycomb on the Market and their share would likely jump to 25%!
        slickjim
  • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

    I got my two 32gb's. The glitches were horrible but you had to refresh constantly. and finally it worked..and charged my card 3 times. but it'll be resolved :)
    richardhehd
    • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

      @richardhehd haha. It's a bit crazy.

      I keep getting.

      Microsoft VBScript compilation error '800a03e9'

      Out of memory

      /LM/W3SVC/600510919/Root/dstore/global.asa, line 0

      Call center basically blew up too.
      Larry Dignan
  • RE: HP TouchPad insult to injury: Cart glitch hampers SMB fire sale

    I finally got thru, I ended up getting thru using Firefox and I kept getting the VBscript error on IE. I got three of the $99 ones, which came to $297 and tax and shipping brought it up to $370 and some change. I got the email confirmation already and my card was charged. So I hope they do not screw me and cancel the order 'cause they run out!
    merlinflex@...
  • Errr....

    Aside from not being news why does the line say "HP.com will charge you full freight" when it should be full price?
    Gisabun