Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

HP's Apotheker recounts TouchPad disaster in post mortem

By | August 18, 2011, 2:28pm PDT

Summary: “The tablet effect is real and sales of the TouchPad are not meeting our expectations,” says HP’s CEO. The TouchPad was quickly becoming a money pit.

HP CEO Leo Apotheker wasn’t shy about outlining the company’s challenges. He noted that the “tablet effect is real” and dinged HP’s PC business. In addition, the TouchPad failure was about to become a money pit.

That reality led HP to move forward on plans to discontinue WebOS devices and plan a spin-off of the PC business. A spin off and evaluation of options for the PC unit will take 12 to 18 months.

On a conference call with analysts, Apotheker laid out HP’s rationale for a radical transformation effort that included the end of the TouchPad, a $10 billion purchase of Autonomy and PC business spin off. He said:

Consumers are changing the use of their PC. The tablet effect is real and sales of the TouchPad are not meeting our expectations…The velocity of change in the personal device marketplace continues to increase as the competitive landscape is growing increasingly more complex especially around the personal computing arena. There’s a clear secular movement in the consumer PC space. The impact of the economy has impacted consumer sales and the tablet effect is real and our TouchPads has not been gaining enough traction in the marketplace. For our PC business to remain the world’s largest personal computing business it needs the flexibility and agility to make decisions best for its user direction.

As for WebOS, Apotheker said the effort was solid, but the traction just wasn’t there. He added:

We were successful at launching software that was poised for a different user experience. We know that many developers feel the operating system is elegantly designed and is a respected platform. Therefore, we are exploring options for how best to optimize the value of WebOS software going forward. However, our WebOS devices has not gained enough traction in the marketplace with consumers and we see too long of ramp-up in the market share. Due to market dynamics significant competition and a rapidly changing environment and this week’s new only reiterates the speed and nature of this change, continuing to execute our current device approach in this marketplace is no longer in the best interest of HP and HP shareholders.

CFO Cathy Lesjak indicated how bleak the TouchPad battle had become:

Our intention was to solidify WebOS as the clear No. 2 platform for tablets, but with such a young ecosystem and poorly received hardware we were unable to achieve our target. Additionally, it quickly became clear that pricing parity would not generate demand and we subsequently lowered TouchPad pricing by $100 which has added incremental near remember it costs to our model. Even with the price reduction in Q3 we needed to better align our unit forecast with the sell-through reality in quarter and we took a $0.05 charge to EPS in addition to the loss we were already expecting in the business. We would expect an even larger loss for WebOS in Q4 if we continue to operate the business in its current form. Essentially the TouchPad and our WebOS phones have not met our financial targets and other milestones that were set. To make this investment a financial success would require significant investments over the next one to two years creating risks without clear returns. Therefore, we have decided to shut down operations around WebOS devices and will be exploring strategic alternatives.

In the end, keeping up with the PC business and trying to compete with the TouchPad became a dangerous distraction as HP tried to retool it enterprise services business. HP is also under fire from Oracle for critical systems. In other words, HP couldn’t allow a tablet foray to kill its cash cows. Apotheker said:

There are practical issues that we are facing. The challenge to our business critical systems business due to the Oracle is real and we are addressing that and we are confronting the challenge of the Japanese earthquake in our printing business and still face the yen headwind and fourth, we must create more strategic relationships with our customers that will come from the delivering value-added IP.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

Related Discussions on TechRepublic

Did you know you can take part in these discussions with your ZDNet membership?
50
Comments

Join the conversation!

Just In

Robert Hahn: It's still the responsibility of the new or current management
adornoe@... 21st Aug
to steer a company to health or to a better future.

Dwelling on the past, or passing blame is for losers.

Even when people leave, management should know how to replace them or assign their tasks to current or new employees without risking the company's future.

As an example, and like I mentioned above, Obama knew that the country's economy was in a downturn, and he said that electing him would be the answer towards getting the country back to economic health. Well, he, just like the management at HP, failed miserably, and blaming others for their incompetence is the cowardly way.
0 Votes
+ -
... market, and is heading for the quieter business market.
@P. Douglas The happenings of the business market don't get much coverage on blogs but it's a market that's going to be just as challenging (if not more) than the consumer market for HP.
@P. Douglas

Quieter? Different. I don't recall that H-P has a real Cloud or virtualization strategy, and that's where business seems to be headed.
0 Votes
+ -
RE: HP's Apotheker recounts TouchPad disaster in post mortem
Rabid Howler Monkey Updated - 18th Aug
Quoted in the article:
"Therefore, we have decided to shut down operations around WebOS devices and will be exploring strategic alternatives.

Such as selling Palm and WebOS for the IP value to the highest bidder?
@Rabid Howler Monkey
+1
@Rabid Howler Monkey
Hope there is life after death for the system. I was burned on the Slate 500, but have been very pleased with the touchpad. I would like to be able to use it for a year or two, but who knows what may catch my fancy next. Sure won't be an HP product.
0 Votes
+ -
Alternatives
jondrew 19th Aug
@jedwinkoontz I hear there is some other slate computer out there; "the iPad" I think it's called? Not sure if it's as good as a touchpad or not. I hear this apple outfit is pretty lame though. They've barely sold 25 million of them. But unlike the touchpad, you won't get a free iPad when you buy a tv at best buy.
Many companies are at crossroads, 2012 will be a defining year....
@owlnet
not for HP...their credibility is totally destroyed...may I suggest a new corporate name: Tiinkerbell Enterprises

It does describe current HP management style....
that means there will be no more updates to the OS and whoever bought into Touchpad are left to eat dust. Good thing, I am still in 30 day return period, and I am going to return mine shortly. So long Touchpad, it is nice knowing you.
@Rama.NET
Hope there is some kind of life after death for the system. I was burned on the Slate 500, but have been very pleased with the touchpad. I would like to be able to use it for a year or two, but who knows what may catch my fancy next. Sure won't be an HP product.
@Rama.NET What I can't believe is that they just rolled out the Pre3 in Europe a few DAYS ago! Unbelievable!

Imagine if Microsoft gave up after Windows 1.0....
@jgm@...
That's why the Pre3 was rolled out with no announcement.
The Pre3 should have been out over six months ago, long before they tried to sell any tablets.
@Synthmeister:

People were initially excited about WebOS on a tablet. It should've been a great tablet, based on the OS. There were a lot of people who were convinced that the card metaphor and the fluidty of WebOS (as it existed on the phones) would be great for a tablet. Unfortunately, HP completely screwed up on the hardware. If they had produced a faster tablet that didn't feel cheap, they might not have sold boatloads of them, but they wouldn't have gotten panned in the press.
Call it "Compaq".

I'm sorry to see that WebOS is being discontinued, though, as that signals the death of Palm (unless HP wants to revive PalmOS).
A sad day for the only mobile OS that could provide an alternative to iOS. Hope they find somebody to take up the cause . . . Samsung is looking for an alternative to Google spyware.
0 Votes
+ -
Like HP, they've shown a stunning inability to make sound management decisions, and this would seem right up their alley...
0 Votes
+ -
So long Best Buy!
terry flores 18th Aug
IBM's smartest move was to get out of the consumer business years ago, I've never understood why HP couldn't figure this out.

While the tablet story represents a huge f*-up for HP, the fact that they are cutting their losses is probably sending shudders through the other tablet makers, who are asking themselves "Should we bail out now?" In my mind, the only possible competitor to Apple would be a tight tie-up between Google, Amazon, and Motorola. Technology, marketplace and hardware all have to be there to compete with the Apple juggernaut.
@terry flores
Except Amazon wants an Android tablet without Google.
0 Votes
+ -
Stock Market Madness! Let's see here HP is or until very recently the number one seller of PC's right? Making money right? They had a rough start to their Tablet venture granted but nothing that could not have been fixed or better still done better in the first place. What is the old saying when things get tough the tough get going. So why this sudden move? The fear of a market that won't be growing as fast as HP and or shareholders would like? Not that they'd stop actually making money mind you but that growth would be slower!?! Why not stick it out and try to gain MORE growth by taking on others like DELL and or Acer? Why not put on you're man pants and admit to failures in the tablet arena and buckle down for a real fight? Instead you bail in an attempt to find greener pastures? PLEASE this is madness.

Pagan jim
0 Votes
+ -
Nobody makes good margin on PCs
symbolset 18th Aug
@James Quinn Nobody makes a good margin on PCs. With the situation becoming dynamic (a shift to mobile) that introduces risks that the no-margin PC business cannot support. A half-million unit initial production run of a new product that tanks might wipe out an entire year's profits. In a field of dynamic change this will happen several times a year, creating a guaranteed loss-making operation.

That's just not good business. PC makers talk up Return On Investment all day long. You can bet they can read the numbers and see that it's just not a good idea to pursue this line of business.
@symbolset Forgot to mention - if you launch new lines with smaller runs it drives the unit costs up, practically guaranteeing that the product fails in the marketplace. It's a catch-22.
@symbolset But then by that logic no one should be in the PC business... which would make it insanely profitable. happy HP's problem was feeling rushed to put out the TouchPad. They should look at Blizzard Software, a game company whose release schedule for every game is "when it's done", isn't afraid to scrap major portions of their product after user testing and go back to the drawing board even if it was well along, and only ship when they feel it's as good as it can be. And while they're not pumping out games, every title they ship, from Starcraft to World of Warcraft, is a major-selling hit. happy
-------
Tom Watson Jr., CEO of IBM between 1956 and 1971, was a key figure in the information revolution. Watson repeatedly demonstrated his abilities as a leader, never more so than in our first short story.
A young executive had made some bad decisions that cost the company several million dollars. He was summoned to Watson?s office, fully expecting to be dismissed. As he entered the office, the young executive said, ?I suppose after that set of mistakes you will want to fire me.? Watson was said to have replied,
?Not at all, young man, we have just spent a couple of million dollars educating you.?
(Source: Edgar Schein in his book Organisational Culture and Leadership)
------------------

"I have not failed. I've just found 10,000 ways that won't work."
-Thomas Edison

Unlike Nokia and MeeGo, HP had a solid product with a clear way forward. It's faults were specific and quantifiable, and hence fixable. To pay a billion bucks for it and abandon it after one botched try is a huge black mark on Apotheker's leadership skills. To leave a field the company is profitable in is another big mistake. I really thought better of him until now. As we saw with Apple's initial cloud strategy, Steve Jobs would have just bludgeoned to death the parties responsible wink and started again.
@James Quinn It's all about seeking short term stock price increases, sadly. There are a few companies like Google and Amazon that aren't afraid to spend like drunken sailors now in order to reap a benefit in the long term, but not many. I can't help thinking of the time I was barely a teenager and got my first glimpse of Windows 1.0 in a corporate environment and I and the employees there all agreeing "I would never use that." happy I'm glad Microsoft didn't throw in the towel after 1.0.
@James Quinn
investors my dear... they want to protect their money.
Hope there is life after death for the system. I was burned on the Slate 500, but have been very pleased with the touchpad. I would like to be able to use it for a year or two, but who knows what may catch my fancy next. Sure won't be an HP product.
0 Votes
+ -
What is
TerryNorton Updated - 18th Aug
CFO Cathy Lesjak used the phrase "incremental near remember it costs" when discussing the $100 price drop. Is this an error or some new financial speak?

Were the words "near remember it" a cut & paste error? Should it have said " added incremental costs to our model"?

(I can understand that the $100 probably resulted in HP having to credit retailers thus it is an additional cost.)

UPDATE: Checked the report on AllThingsD, and it is an error on this report.
0 Votes
+ -
Pathetic
voyager529 18th Aug
From what it seems, Abotheker appears to have been under the delusion that a tablet...

-Whose OS was largely unknown outside of tech circles
-Whose marketing was abysmal
-Whose software was widely regarded as buggy
-Whose core functions were somewhat lacking
-Which didn't have a full media ecosystem like Apple
-Which didn't have any inertia like Windows
-Which didn't have a full BES-like backend like the Playbook
-Which didn't have a significant price difference like the Iconia

...was expected to pole vault to the #2 spot overnight? Seriously?

Yes, it would be a money pit. For the next year, it would be a money pit. If Apotheker was under ANY impression to the contrary before launch day, he needs to fire whoever told him otherwise. When you're competing against Apple and the iTunes platform, it's going to take more than 8 weeks to be considered a viable alternative.

Joey
@voyager529

It pains me to say this: Larry Ellison was right. Apotheker is a moron, for not understanding all those things YOU wrote about.
@PMC-CON
he is beholden to institutional investors whose main concern are fat return on their investments... what a pity, we lost a venerable company to greed. well, they (investors) have to protect their money.
@voyager529 Yeah, I wrote essentially the same thing further down (missed your comment at first). If they really did think this, which seems to be the case, these executives are idiots of mind-boggling proportions, unfit to run a lemonade stand.
0 Votes
+ -
This news must devastate Loverock and all those true believers that think tablets are just a fad. Well, at least the right kind of tablets.
I was just about to hit the purchase button on a brand spankin new HP Laptop, BUT if they want to spin it off that means they have no interest in the product. I am sure the customer service will take a big hit. Looks like a crappy DELL for me now.
Dell is exiting the consumer side of the PC business, you know. That probably means that instead of routing your support calls to India, they'll be sending to them to "Peggy," that bearded guy on TV.

You don't want that. My advice? Take some Chinese lessons so you can read the manual for your new computer.
tablets and smartphones.

With Google becoming a much bigger player in the smartphone and tablet arena, the writing was on the wall, and HP read that writing very clearly.

But, the bigger danger to HP is something that might be coming down the pike, and which most of us aren't talking about, and that is, Windows 8 and its impact on the whole smartphone and tablet arena.

There is something more, and perhaps much bigger than the Google/Motorola union, and that's the idea and expectation that, Microsoft is going to have to join the hardware market for tablets and smartphones. HP might have known more than they're letting on.

HP's biggest mistake was in trying to compete against MS with their own OS, and the second mistake was in purchasing the leftovers from Palm.

Microsoft has been relatively quiet about the Google/Motorola deal, but I'm pretty sure they're scheming to enter the hardware business, and especially with the advent of Windows 8.
0 Votes
+ -
I'm not clearly understanding the responses in this blog. It sounds like HP has mentioned not to continue "devices" so does this mean that webOS may live on but with a different companies hardware? Most of the comments I'm reading seems to be farewell to webOS? Remember back in 2009, HTC, Lenovo and other companies had interest in purchasing Palm. So does anyone have insight on the possibility of licensing webOS to these company today?
and continue using it for smartphones.

Buying the OS for IP would be the only reason, but supporting it on any smartphone would not be prudent.

With Android and iOS and WP7/Mango and Windows 8 already big threats to any other "small" player (example: webOS), it would be highly stupid for anyone to continue to believe that webOS has any future.
Before Carly, HP had the HP way. HPers would speak up if they had opinions. They commented plenty about the Compaq acquisition. Carly went on a purge to get rid of long term HPers and introduced massive outsourcing. This destroyed the vast majority of corporate knowledge. After Carly it's been cut cut cut to try to keep earning up as HP sinks. Now HP is just a shell of it's former self. The latest move is an emergency rescue mission. I saw the damage Carly did first hand with interns sitting at desks vacated by HPers, these interns had no idea what was on the computer or what to do. The HPer could write an interesting book on how to avoid destructive CEOs.
is not how one makes decisions or runs a company.

When an executive takes over a company, his/her job is not to point fingers; the job is to steer the company away from mistakes and into a better future. HP had enough time to get its act straight. Using the Obama tactics (the blame game) to run any company would just insure that the company would fail for sure. There have been a lot of new decisions and new products added to HP since Fiorina left, and the blame game needed to stop almost as soon as she left.
@adornoe@...
I think you missed his point, which concerned a substantial reduction in "institutional memory" as a consequence of so many long-time HPers leaving (whether they jumped or were pushed). A new CEO cannot bring those people back. They're gone, and with them the contents of their heads. It could take decades to get the company's skill level back to where it was before the exodus.
to steer a company to health or to a better future.

Dwelling on the past, or passing blame is for losers.

Even when people leave, management should know how to replace them or assign their tasks to current or new employees without risking the company's future.

As an example, and like I mentioned above, Obama knew that the country's economy was in a downturn, and he said that electing him would be the answer towards getting the country back to economic health. Well, he, just like the management at HP, failed miserably, and blaming others for their incompetence is the cowardly way.
Before you look at the styles in plus size bridesmaid dresses, here are the details of fabrics that you must opt for. Fabrics play a major role in the pattern of a dress and the Bridesmaid Dresses
Bridesmaid Dresses
Bridesmaid Dresses 2012 A wide strapless pattern, adorned with short cap sleeves offers a cute style for a long gown. Avoid full sleeves or even the ? th sleeve patten.
Bridesmaid Dresses 2012
Bridesmaid Tips
Bridesmaids Dresses
Bridesmaid Dresses
Bridesmaid Dresses
Bridesmaid Dresses 2012
Bridesmaid Dresses 2012
Basically, Apple gutted them in the PC & tablet market! Now Mac's will take their rightful position in the market. That's what success looks like in case you don't know! Destroy your enemies, gut the competition! Nice!
0 Votes
+ -
Highly unlikely!
adornoe@... 19th Aug
With HP out, others will take up the slack, and Macs will still be somewhere around 5% after all is said and done. There was nothing preventing people from buying Macs if they wanted to, and Macs will still be more expensive than PCs, so the marketplace for Macs will still have the same dynamics going for it and against it.
@SBMobile I'm sorry... isn't HP still the world's largest notebook seller? How have they been gutted exactly?
0 Votes
+ -
What did they expect, really?
fawlty70 19th Aug
Either their executives are idiots, or they planned this a long time ago. I mean, did they expect this also-ran to the iPad to take the world by storm in a month? With hardly anyone except the tech geeks even knowing that the product existed?

This seems incredibly moronic.
This so simple it is stupid. The HP Touchpad was SO overpriced for the market it is not even funny. At this point in time, nobody in their right mind is going to pay a fruity-themed toy-like price for the HP. Only the Apple fanbois will cough up that much $$$ for a real Apple gadget.
Apotheker seems to have the same vision of the future that Gill Amelio had for Apple's future. Blind!

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix