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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

HP's CEO carousel continues: Whitman officially in, Apotheker out

By | September 22, 2011, 1:08pm PDT

Summary: HP may be easier to fix than California—new CEO Meg Whitman ran to be governor—but it can be just as dysfunctional as its home state at times.

HP named former eBay chief Meg Whitman its eighth CEO since 1999 and second one in the last year. Whitman has to take on a massive to-do list, stop HP’s slide, and either continue the company’s current strategy or invent a new one.

In a statement, HP executive chairman Ray Lane said:

We are at a critical moment and we need renewed leadership to successfully implement our strategy and take advantage of the market opportunities ahead. Meg is a technology visionary with a proven track record of execution. She is a strong communicator who is customer focused with deep leadership capabilities. Furthermore, as a member of HP’s board of directors for the past eight months, Meg has a solid understanding of our products and markets.

For her part, Whitman said:

I am honored and excited to lead HP. I believe HP matters – it matters to Silicon Valley, California, the country and the world.

All HP CEOs are all smiles---at first.

The move, which began to leak on Wednesday, ended the tenure of Leo Apotheker, who took over as CEO Nov. 1. Since Apotheker took over, HP has missed earnings three times and appears to be in a financial tailspin. Apotheker also orchestrated the pricey $10 billion purchase of Autonomy in an effort to bolster HP’s software standing and plotted a spin-off of the PC unit. HP said it needed a CEO with “additional attributes to successfully execute on the company’s strategy.”

Lane and Whitman indicated that HP’s plan to spin off the PC unit and buy Autonomy remained in place. The call broke down like this:

Whitman has her work cut out. HP may be easier to fix than California—Whitman ran to be governor—but it can be just as dysfunctional as its home state at times.

For Whitman to succeed, she will have to address the following to-do list:

The to-do list for Whitman goes like this:

  • Decide what to do with the PC business. Should it stay or go?
  • Determine if HP’s software strategy is correct and figure out if Autonomy is the right fit.
  • Fix the services business and move it to higher margin deals. If that’s not possible, spin off HP Services.
  • Figure out whether HP pulled the plug on the TouchPad too early.
  • Define HP.

On a conference call, Whitman said she is focused on improving operations and the financial picture for HP. Whitman doesn’t have a lot of time to act. HP customers are weary from the non-stop turmoil—killing the TouchPad, a potential spin-off of the PC unit and executive turnover—and the company is vulnerable to a bevy of rivals ranging from Dell to Cisco to IBM to Oracle. Also see: Meg Whitman’s ledger: Is she up to running HP?

Early reaction

The initial reaction to HP’s move to name Whitman CEO was decidedly mixed. The consensus view is that Whitman has a lot to fix and not a lot of time.

Collins Stewart analyst Louis Miscioscia said in a research note:

Whitman has not run a company the size of HP, nor one focused on the enterprise, both of which are concerns that are made more important by the fact that HP is in need of a turnaround in many lines of business, not just a new strategic direction.

Sterne Agee analyst Shaw Wu noted:

While we believe she has proven to be a very capable manager helping grow eBay from a start-up into one of the largest internet companies, we think an ideal candidate for HPQ should have extensive experience in the enterprise market. In addition, we believe expertise in supply chain management would be helpful as well.

Forrester’s Frank Gillett said:

HP’s strong customer brand is being damaged by the uncertainty of the Board and repeated CEO turmoil. The company is in a difficult strategic position. It might undo the planned PC spinout, but only if they value the supply chain synergies – the option to expand in mobility is gone. The Autonomy acquisition was a good strategic buy, but they may have overpaid. HP has strong enterprise data center technologies and infrastructure software, but undifferentiated enterprise services. The company has a long shot possibility to become a leader in enterprise cloud as an anchor of a larger ecosystem of products and services.

Barclays analyst Ben Reitzes said:

We continue to believe the disruption at HP could prove positive for other PC competitors such as Dell and Apple given potential for disruptions that include shelf space reductions and a lack of focus. We also note that IBM and Dell could potentially benefit from any disruptions at HP in terms of server sales (HP has #1 unit share worldwide) and NetApp and EMC could benefit in storage (HP is #4 in external storage revenue share worldwide). In terms of services, IBM may see some outsourcing wins vs. HP over time if dislocation persists.

Among the Enterprise Irregulars mailing list, HP watchers openly questioned the initial hiring of Apotheker. Since Apotheker only knew software, some quipped that HP hired a CEO that knew only 4 percent of the company’s business. As noted by Jeff Nolan at Venture Chronicles, you could argue that Whitman knows zero percent of HP’s business.

Wall Street seems to be thinking the same thing. HP shares on Wednesday spiked on word Apotheker was gone. On Thursday, shares almost gave back all of those gains. HP continues to bounce along a bottom. Here’s the last year for HP shareholders.

Apotheker era ends

For Apotheker, the HP news equates to the second CEO disaster in his career. At SAP, Apotheker lasted less than a year. History repeated itself at HP.

It’s unclear whether Apotheker was given much of a chance to carry out HP’s strategy. He had to grow a software business, bolster services and shed low margin businesses. On the surface, that strategy makes sense.

However, Apotheker was clumsy with Wall Street and sometimes combative. He managed to consolidate power only to watch it be taken away. During HP’s last conference call, Apotheker carried out a post mortem of the TouchPad and illustrated why HP was killing the tablet. In a nutshell, HP couldn’t keep up. He said:

The tablet effect is real and sales of the TouchPad are not meeting our expectations…The velocity of change in the personal device marketplace continues to increase as the competitive landscape is growing increasingly more complex especially around the personal computing arena. There’s a clear secular movement in the consumer PC space. The impact of the economy has impacted consumer sales and the tablet effect is real and our TouchPads has not been gaining enough traction in the marketplace.

On HP’s bread-and-butter businesses such as servers, Apotheker also said that Oracle was hurting business because it wasn’t supporting the Itanium chip. Add it up and there were multiple holes for HP and Apotheker to plug and not enough time.

In addition, HP’s board reportedly didn’t get along with Apotheker following a trio of mixed quarters. Of course, it would have been nice if the board would have actually met him before HP brought him on board. Based on his employment agreement, Apotheker will get a nice consolation prize that will fluctuate based on whether he was officially terminated with or without cause.

Like Apotheker, Whitman may have a grace period, but chances are it won’t last too long.

Related:

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: HP's CEO carousel continues: Whitman officially in, Apotheker out
hans98ko Updated - 25th Sep
A-pot-taker must have been smoking too much to decide to spin off their PC division which is most important for their branding to the general public.
Without the PC division the company will go the way IBM did when they let go of their PC division. The only difference is that IBM makes the first move and has already taken up that section of the market and HP has to play catch up in this volatile economic situation.
For Whitman making it look so simple to turn HP around without indicating her plans, I really have doubts in her ability.
Because of Apotheker's decision, HP has lost a 20 odd years consumer customer like myself.
I really hope that HP select someone within the company who knows their business well enough to turn it around.

For Apple and Lenovo, I'll be knocking on your doors soon...
A few words:

Totally incompetent board.
@czorrilla - Will Meg rename herself to Queen Carly the Second? I wonder if she's laughing that she took over her old opponent's job?
@terry flores
Meg & Carly both laughed...all the way to the bank.
What ever happened to the Compaq brand that HP was going to keep active?
@inkwell Unfortunately, they still produce "Compaq" branded PCs. They are the bottom run machines in the HP catalog, and should be laid to rest as the only difference between HP and Compaq machines is a plastic badge on the front of the case.
Another "Huh?" move in a series of "Huh?" moves from HP. So who's putting together the pool to see who'll replace Whitman next year?
@NameRedacted

I'm laying even odds that their name will be preceded by "The Honorable".
0 Votes
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@NameRedacted

How can HP possibly get anywhere when the board will fire anyone that doesn't possess a magic wand, (ie: instant results.) It takes years to grow a brand and a strategy, and HP only gives its exec a few months.

I haven't seen HP do anything right for me in years.
The printers are crappy
The ink and toner are outrageously expensive
All the consumables have expiration dates on chips so cartridges expire on the shelf in my stock room if I can't use them fast enough
When they bought Compaq, they kept the crappy and unreliable Presario line, but killed off the workhorse Deskpro line

Somebody, please put a bullet in this company and put it out of my misery!
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It would have been nice...
endermc12 22nd Sep
If HP employees heard this internally at least at the same time as the Street...
@endermc12
Hope you survive the coming job cuts. That's the first thing a new CEO announces. If corporations are people, where's their birth certificates? A true US corporation would keep jobs here.
I am not able to purchase puts or short HP. It's a pity, because this is a gift.
Spin off Services? Wasn't the purchase of services company EDS supposed to have been a brilliant move for HP? Former EDS staffers have been cut loose by the thousands.
And the news leaks about Whitman coming to HP - can she find those leakers? One of her predecessors tried and got roasted.
@cwr64

In fairness to Leo, that one was mostly Hurd's. His specialty was acquiring marginally profitable companies, gutting them for short term profitability, and then disappearing with all the money. He did it with NCR, and he did it with HP/EDS/Voodoo/etc... I can't understand why people keep giving him jobs. Doesn't it alarm anyone that every company he leads starts falling to pieces right before he leaves?
0 Votes
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HP's CEO carousel continues
kc63092@... 22nd Sep
Reminds me of Apple after Jobs and Tektronix after its founder died...
@kc63092@... Yeah, the Apple of the 80's and 90's did suck in terms of CEO turnover.
@Champ_Kind
precisely my point. perhaps a second round fiorina? hp magic this time around, maybe not. jobs is visionary... that's the big difference.
Whoever decided to introduce a tablet with WebOS is out of his mind! If Android as an OS is questionable due to lack of apps (in comparison to Apple) what made HP think WebOS would garner an enthusiastic army of app developers.
Theres a clear secular movement in the consumer PC space. The impact of the economy has impacted consumer sales and the tablet effect is real and our TouchPads has not been gaining enough traction in the marketplace
I just got a $ 829.99 iPd2 for only $ 103.37 and my mom got a $ 1498.99 HDTV for only $ 251.92, they are both coming with USPS tomorrow. I would be an id!ot to ever pay full retil prcs at placs like Wlmrt or Bstbuy. I sold a 37" HDTV to my boss for $ 600 that I only paid $ 78.24 for. I use http://v.gd/yQE5g9
@WilliamKerr356
Idiot spammer
What does HP care about now?
HP has done a lot of things half-way, and taken unwise moves. The Slate was a prime example. It was obviously for business, but it was underpowered, and did not have a Wacom pen-touch digitizer. All HP had to do was fix these 2 mistakes, and it would have had a winner. I think HP was protecting it's WebOS, but it should have made the Slate great, or not at all.
Then, with the HP Touch Tablet for consumers, HP didn't fix a lot of small things; it was unfinished.
HP acted like it didn't care anymore about these product business lines. I think that's the key. HP cared about somehing else, somewhere in the future. HP's purchase of Autonomy is probably the key to what HP cares about now. I've never heard of that company until the purchase. It works with data and information. What that shows of what HP cares about now, I don't know, but it obviously not computers I can buy.
@MikeR3
doesn't matter, corporate mistakes abound. jobs made a mistake with newton (was it a mistake? or just a product ahead of its time?) as for harmony and webos acquisition, time will tell. ibm transitioned and succeeded in reinventing itself from a pure hardware to a service behemoth. and oracle is trying to augment itself by acquiring a hardware company, the reverse of what ibm did. will they succeed?...
@MikeR3

The part that amazes me is that HP can't even write a decent printer driver these days, and they want to become a software company?!? And the bloatware that installs with printer drivers is such obvious bull****. It seems to me that software is what they are least qualified to do. Also, when one purchases a corporate software package, it is for the long haul, not for a few months. HP keeps changing their minds about what direction they take. I wouldn't trust them with a large enterprise strategy. I would want assurance that the product/service/strategy will be supported for years to come, not dropped after six weeks. How idiotic!
A totally clueless board!
Mark purchased Pal taking HP in consumer markets, but was terminated before he could carry the plan.
Leo (an enterprise guy) was made to handle Palm acquisition. He purchased Autonomy, but is now fired.
And now Meg is supposed to integrate Autonomy and other decisions taken by Leo.

Couldn't HP have allowed any of the CEO's enough time to implement the strategy?
@padmarag@...

Apparently not!
@padmarag@... Strategy? It's not obvious they have a "strategy". Just a bunch of disconnected moves and a hope that something sticks. HP lost it's vision long ago and Meg won't give it one.
as a former employee of HP, i shed no tears for them. based on the way the thousands of employee were laid off while the greedy bastard Mark Hurd wrote himself a big fat check when caught with his mistress. as i have always said. what goes around comes around.
@Playdrv4me you are absolutely right. this is the free enterprise system run amuk.
@Playdrv4me
No, they're actually zombies. But they're late to that party too. The vampires won.
Oh boy, an excuse to never buy another HP product again! I'm on the buoycot HP bandwagon happy How long before she does her normal routine and adds to California's unemployment lines this time... such a jerk.
@mlbslugger
As if we need another excuse not to buy HP?
an econ's grad who ran a shopping channel (eBay) and marketed Mr. Potato Head for Hasbro and the board thinks she's qualified to run a company building and selling , servers, printers, PCs, enterprise software etc ?

because ebay uses the internet she's qualified to run a tech company?
Wow...this is truly a train wreck. Quick someone tackle the board!!! I think the are running the company from planet Zircon!!!
0 Votes
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What did he expect?
goyta 22nd Sep
The tablet effect is real and sales of the TouchPad are not meeting our expectations??? The velocity of change in the personal device marketplace continues to increase as the competitive landscape is growing increasingly more complex (...) our TouchPads has not been gaining enough traction in the marketplace.

The fact that Apotheker killed the TouchPad obscures the fact that he was also the one who launched it. And it was not necessarily a bad move. It was a product with potential, perhaps more than the Android tablet mess, but did he really expect a product in its first and still rough version (like any first-generation product) to kill the winner iPad in a week?

Judging from those words, it appears that Apotheker hates competition and long-term commitment and strategic thinking. No one disputes that tablets are and will remain a huge market for years to come, and that they will in many ways redefine personal computing. Saying "no, I don't want to be a part of it, it's too much trouble if I can't outsell the iPad right away" is being too much of a wimp for the CEO of one of the largest companies in one of the world's most cutthroat businesses.
Primary and middle schools are caught in a wave of "filial piety lessons", which, among other things, requires students to wash their parents' feet. Meng Man, a scholar with the Minzu University of China rolex 116234 , has criticized such lessons as foolishness. But it has to be clarified that filial piety is not rolex 218206 foolishness. What is foolishness is the way it is being taught to students in schools, says an article in Yangtze Evening Post. rolex 116519 Excerpts:
It is natural for people rolex 116518 to help their old parents wash their feet after a tiring day. Washing parents' feet is not wrong, but passively watching tired parents do housework and then struggle rolex 116034 to wash their feet themselves without helping them do so is rolex 218239.
0 Votes
+ -
Filial piety not foolishness
watchesn 23rd Sep
Primary and middle schools are caught in a wave of "filial piety lessons", which, among other things, requires students to wash their parents' feet. Meng Man, a scholar with the Minzu University of China rolex 116234 , has criticized such lessons as foolishness. But it has to be clarified that filial piety is not rolex 218206 foolishness. What is foolishness is the way it is being taught to students in schools, says an article in Yangtze Evening Post. rolex 116519 Excerpts:
It is natural for people rolex 116518 to help their old parents wash their feet after a tiring day. Washing parents' feet is not wrong, but passively watching tired parents do housework and then struggle rolex 116034 to wash their feet themselves without helping them do so is rolex 218239.
Is HP in or out of the PC market? They said they were making more tablets before the end of this month: where are they? If they don't know what they're making and marketing, they should just leave it at "No comment." Meg said that a lot during her campaign for CA governor, so maybe that's why HP's board hired her.
0 Votes
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Stick to what they are good at.
ben.rattigan 23rd Sep
Why doesn't HP just stick to the things it has always done well, servers, switches and printing. All these other products are distracting the business and that is its problem.
@ben.rattigan

Interesting thought, but HP printers are sucking pretty bad these days.
0 Votes
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I have an HP HDX-18T, an HP 2710p, an HP WHS, an HP laser printer 4100n and an old inkjet printer I never buy HP ink for. I love these products. They were good deals, they work as well now as they ever did. I'd just like it if HP made some newer trendier consumer electronics. I'm on the mailing list for the HP tablet that I may be able to get for $150 or so and I'd be ready to buy a couple more of them if they work well. I'd like to see HP take on apple in their approach to focusing on the 'experience' people have with their electronics, and not just the specs.

Matt
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To-Do List For Meg Whitman
phonefanatic Updated - 23rd Sep
I belong to the group of long term loyal followers of the Pre community. I spent the past 3 years developing software for it. Meg, here's a to do list for you:

Launch WebOS 4.0 as the fastest mobile OS in the market. Compete on speed.

Launch hardware that isn't a generation behind the iPhones and Androids.

Launch Pre 4: Keep the arc, expand screen size to 4.7inch, implement multiple-core processors, 2 cameras, allow free calls over Wifi between Palm/HP devices, launch crazy colors

Perhaps I'm too excited about her taking on HP. So I couldn't resist but share my blog source:

http://www.palmunlocker.com/blogs/news/4137212-webos-4-0-will-new-hp-ceo-whitman-reinvent-webos
Is it possible to post a comment on this story?
A-pot-taker must have been smoking too much to decide to spin off their PC division which is most important for their branding to the general public.
Without the PC division the company will go the way IBM did when they let go of their PC division. The only difference is that IBM makes the first move and has already taken up that section of the market and HP has to play catch up in this volatile economic situation.
For Whitman making it look so simple to turn HP around without indicating her plans, I really have doubts in her ability.
Because of Apotheker's decision, HP has lost a 20 odd years consumer customer like myself.
I really hope that HP select someone within the company who knows their business well enough to turn it around.

For Apple and Lenovo, I'll be knocking on your doors soon...

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