Infosys lands deal to manage Microsoft's internal IT services

Infosys lands deal to manage Microsoft's internal IT services

Summary: Microsoft has outsourced its internal IT services---help desk, desk-side services, infrastructure and application support---to Indian outsourcing firm Infosys.

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Microsoft has outsourced its internal IT services---help desk, desk-side services, infrastructure and application support---to Indian outsourcing firm Infosys.

For Infosys, managing Microsoft's internal IT gives it a high-profile customer and insight to using the latest technologies from the software giant. Infosys will manage IT services for Microsoft employees worldwide. Microsoft has noted that Infosys is benefiting from a consolidation of services that were already outsourced to HP and others.

Also see: Microsoft downplays Infosys IT outsourcing deal

Specifically, Infosys is tasked with streamlining processes, simplifying support and service and cutting costs by using Microsoft's own software, say Windows 7. Infosys will support Microsoft's applications, devices and databases in 450 locations. Infosys has partnered with Unisys to deliver on-premise support and service desk capabilities.

Infosys said in a statement that it can take its Microsoft learnings and apply them to other customers.

In addition, Infosys reported its fourth quarter an annual earnings. For the quarter ending March 31, Infosys reported revenue of $1.29 billion, up 15.6 percent from a year ago. Earnings were $349 million. The company added 47 customers in the fourth quarter and added 3,914 net employees.

For fiscal 2010, Infosys reported revenue of $4.8 billion, up from $4.66 billion a year ago. Net income was $1.31 billion for fiscal 2010, up from $1.28 billion the previous year.

The outlook for Infosys was also strong. For the first quarter ending June 30, Infosys projected revenue of $1.33 billion and $1.34 billion, up 18.5 percent to 19.4 percent. Earnings per share will be 55 cents a share to 56 cents a share. For fiscal 2011, Infosys is projecting revenue of $5.57 billion and $5.67 billion, up 16 percent to 18 percent year over year. Earnings per share will be between $2.40 and $2.50.

Here's a look at the Infosys revenue breakdown by geography and service:

Topics: Enterprise Software, Banking, CXO, Microsoft

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14 comments
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  • Jobs....

    Poof! There go more high paying jobs.
    chipbeef
  • yes you are right. nt

    nt
    Ram U
  • RE: Infosys lands deal to manage Microsoft's internal IT services

    I think that Microsoft should try to keep jobs in this country instead of outsourcing them. They make plenty of money and so do their shareholders. If Americans are unemployed who is going to buy their software?
    frivenburg1
    • Who?

      If Americans are unemployed who is going to buy
      their software?

      Europeans, Indians, Chinese, Japanese, South
      Americans... The world is a big place.
      RobertFolkerts
  • RE: High paying jobs!!!!!????

    They pay peanuts to indians and get twice the amount of work done.
    pysup
  • RE: Infosys lands deal to manage Microsoft's internal IT services

    It just keeps getting better and better doesn't it. Yep this is the jobless recovery.
    mrfokker
  • RE: Infosys lands deal to manage Microsoft's internal IT services

    Don't ya just love it when you have to phone someone who can barely speak English, and appears to be paid according to how fast they can talk, in a room full of people all shouting on the phone at other helpline victims?

    Granted foreign slaves are much cheaper than home grown helpdesk operatives, but how many customers abandon companies out of sheer frustration from dealing with a far east helpdesk.

    A major UK bank actually used to use the fact that they had No call centres outside the UK in their advertising.
    AndyPagin
  • Next step: Microsoft switches to Linux to reduce internal IT Costs... ;-)

    I wouldn't be surprised if the next step is:
    Microsoft switches to Linux to reduce internal IT Costs... ;-)
    sparvier
  • MS is offshoring support for it's own product to it's own people?

    Apparently even they can't figure out how to make their products work correctly.

    I can see it now...

    [beep-beep-beep]

    Indian HD: Hello. How may I help you?

    MS Employee: How do I get rid of this useless screen real-estate hogging ribbon in my office suite?

    Indian HD: Please launch Firefox, go to OpenOffice.org, and download the OO suite. If you are having problems accessing it with IE, then I can inter-office ship you a copy of the Ubuntu Live CD. Thank you, call again.

    MS Employee: Excellent!

    [click]

    Humor aside, I guess I'm mostly sad that I'm not even surprised by another US company trying to shave a c-hair off a farthing by killing off local employment.

    Given the rates of piracy overseas versus in the USA, who does MS think is actually going to pay for their stuff once none of us have any jobs left?

    Maybe their counting on China to suddenly decide to start respecting IP rights? 8^D

    Regards,
    Jon
    JonathonDoe
  • Linux at Microsoft

    Someone joked that Microsoft would switch to Linux to save money. It ALREADY HAS infrastructure solutions that use Linux. I've seen a number of network and backup solutions implemented that run Linux. Management doesn't care. They just want to stay within budget. Outsourcing to India is no surprise. Management is concerned only with financial goals and has no loyalty to any technology, community or employee. It's an amoral multinational machine that stands for nothing.
    deko220
    • Are you kidding?

      Microsoft has used Linux for years........... they have their own ?Linux shop?

      http://www.microsoft-watch.com/content/operating_systems/meet_the_head_of_microsofts_linux_lab.html

      http://www.crn.com/software/18839747

      http://www.theinquirer.net/inquirer/news/1003844/microsoft-uses-linux-shocker

      http://www.megagames.com/news/microsoft-uses-linux

      http://ubuntu.igameilive.com/2009/03/microsoft-uses-linuxwhat.html

      http://www.honeytechblog.com/breaking-news-microsoft-uses-linux-os/

      http://www.informationweek.com/news/software/systems_management/showArticle.jhtml?articleID=207402971
      Ole Man
  • l IT services

    S
    deko220
  • RE: Infosys lands deal to manage Microsoft's internal IT services

    Obviously MS feels that running the internal IT system is so straightforward that they should not waste talent on maintaining it in-house.
    How long before the rest of corporate US makes the same decision?
    Agnostic_OS
    • Talent?

      More likely they have so little talent they cant waste any of what little they have on something that doesn't directly make them any money. Or maybe maintaining their in-house IT is simply beyond the capabilities of their own employees?
      AndyPagin