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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Michael Dell sticks to Windows 7 big bang theory

By | November 20, 2009, 4:30am PST

Dell chief Michael Dell is projecting a Windows 7 upgrade cycle that could put PC growth “well into the teens.” What’s unclear is whether Dell will be able to grab a bigger share of the revenue pie or be outmaneuvered by rivals like HP and Acer.

Following the company’s disappointing quarter, Dell executives said the timing of the Windows 7 launch hurt revenue and earnings. That’s why Dell’s third quarter results fell short of expectations.

On a conference call, Dell executives sounded upbeat about the fourth quarter and the fiscal year to come.

When asked about the potential for a PC replacement cycle that would be above the 10 percent growth rate usually expected, Michael Dell said:

I would not be surprised to see it well into the teens. I think there is an aging installed base for sure. You just have an accumulation of new technologies at the hardware, software, virtualized client and these IT managers really know they cannot extend the life of these client assets forever. While I don’t think it is all going to occur at once, I think it will be a rolling refresh that occurs over perhaps 18 months, I can’t remember a time when a very high percentage of them skipped an entire operating system. So what we remind them, and they know this, Windows XP is eight years old. So yes I think it is going to be a pretty possible cycle.

Next question was about the corporate upgrade cycle and Dell’s market share. Will Dell go for the earnings or the market share?

We think we are holding or gaining share in the right kind of price points. Our efforts on the cost side should expand our ability to profitably compete in a larger portion of the price points. What I would also tell you is that the pipeline of client opportunities we are already seeing more client activity in the last 30-60 days than we have in a long time and the pipeline for client activity kind of going forward into next year is the strongest it has been in a long time as well. So if I look at our commercial businesses the second quarter was kind of a bottom. The third quarter was certainly better. October was the best and November will be better than October. So the length of the turn is good.

Analysts seem to buy Dell’s vision for the PC market pop, but question whether the company will hang with the competition. Barclay Capital analyst Ben Reitzes wrote in a research note:

We believe this earnings report will raise some concerns with investors, given Dell’s revenue trends are tracking well behind competitors in PC’s and even storage. Also, the quarter demonstrates significant margin volatility despite a $4 billion plus cost savings program. We continue to have long-term business model concerns for Dell but we do acknowledge that the company has a large exposure to corporate PCs which should see a pick-up in mid to late 2010. We continue to prefer HP and Apple for PC exposure (and) gaining share.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

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Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

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RE: Michael Dell sticks to Windows 7 big bang theory
tiger628 25th Feb 2010
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0 Votes
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too old?
wkulecz Updated - 20th Nov 2009
"Windows XP is 8 years old"

So What? If it ain't broke don't fix it!

Windows 2000 is ten years old and still does almost everything I need. Everyone around me runs XP or newer, yet I have far fewer problems.

What is good for the computer industry is not necessarily good for the computer user.

I do have a Windows 7 system for my video editing, where it actually brings utility for the price (over the XP system I had), but moving everything else I do to Windows 7 "right now" can't even justify the time it would take to do even if it were free.
0 Votes
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Re:
dvm 20th Nov 2009
"Windows XP is 8 years old"
"So What? If it ain't broke don't fix it!"

Are you sure that XP ain't broken? Care to
explain how XP will works with Quad core
processor when it was designed for two
processors? Does it have IE with sandbox
security for lowering browsing risks? These
are two simple examples that, at least for me,
proves that Windows XP needed a replacement.
0 Votes
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buying new features is one thing ...
wkulecz 20th Nov 2009
If you are buying new hardware that needs new OS features obviously a new OS is part of the deal, but the article seems to suggest that usefully working systems should be replaced just because the OS is "old".

Retraining will not be free moving from XP to Windows 7 either.

Sound business cost/benefit analysis should drive the decision, not the idea that the OS is "old" and needs replacing or that I should help Micheal Dell's bottom line.
0 Votes
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why is it
gnesterenko 20th Nov 2009
that you insist on taking this article as a personal assault on you by Dell to buy a new computer. No one has a gun to you head. As you said yourself, you have a Win 7 box to use for features that actually benefit what you need to get done. Great! Move on with life. All that was stated here is that Dell, for reasons given, expects strong PC demand in the near to medium term. What is so wrong with that to warrant the negative comments?

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
0 Votes
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Retraining?
Wolfie2K3 21st Nov 2009
I've heard this argument being foisted numerous times and I just don't get it. I've been using Windows 7 since the beta came out in January.

Now, Ok.. There are a few adjustments that you gotta make. The taskbar needs about 5 minutes worth of time to learn how it works and may take an hour or two to get used to it.

But beyond that, the start menu is pretty close to the one that came with Vista and maybe takes 5 - 10 minutes to learn how to use it. 15 if you're really, really slow on the uptake.

Once you show users how things have been improved, and they can see the benefits of the changes that were made, I think most people would be more than happy to jump on the new OS's features.

Icons on the desktop work pretty much exactly the same way icons on the desktop worked under EVERY version of Windows since 95.

Unless you're in IT and have to learn the ins and outs of the guts of Windows 7 because you have to install things so they work on your network, your entire argument is quite spurious. The bottom line: Windows 7 isn't all THAT different different from previous versions of Windows. It's still Windows - only better.

0 Votes
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IF IT AIN'T BROKE
GASGTO73@... 24th Nov 2009
Should I be replaced because i might get sick, or dont understand quantium physicis?

Don't fix it. if you are happy with your pc, dont't have the need to run new software or whatever, then why upgrade.

XP was not perfect, SP3 was just about a system overhaul anyway. IE8 is better than any version of IE in the past. Now it works great.

who cares about running 4 cores, or 38 gigs of ram, or terabites of hard drive space. what are you saving - all the info in the world?

If you have the reason to need this horsepower to support yourself, or run a busisness, then get new hardware.

Whats the point of driving a top fuel dragster down the street when the speed limit is 30 mph? . would there be a need for that? Do you need a Bugatti to drive to work, or would a toyota get you there just the same?


It would be nice to have a new pc, but i dont need one personaly.


If you have more money than brains, dell or Apple would be more than happy to take money off your hands.

I run XP and dont have problems with virus and the other crap out there. But alot of people could care less about firewalls or anti virus programs. they just want to read emails, Twitter/Myspace, Blog and download illegal music for their Ipods. they want a machine to just work like a tv. it just works or it's broke.

some people just gotta have the latest and greatest. if you can afford it, get it.


Flame me all you want I dont care. I like XP. it does what i need. But eventualy i will have to move to win 7 or 8 or 9 when this pc craps out because nobody will write drivers for xp in a few years anyway.


By the way, My 73 "true Pontiac" Ventura smokes most but not all of the "High dollar cars" on the road today with ease with mostly factory GM stock performance parts from that erra and has AC. and its 37 years old.
The only thing i cant pass is the gas station. ; )
0 Votes
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XP has a number of fundamental flaws that most users should care about
de-void-21165590650301806002836337787023 20th Nov 2009
Not least of which is that 95% of XP users are running with full admin rights. This is why, when a user is attacked by malware, that malware has carte blanche access to the entire machine.

This one feature is, for me at least, the most important reason users should upgrade to Win7.

In Vista+, all users run as as standard, non-admin users. Therefore, the protection applied to the filesystem (program files are non writeable) and the Registry (HKLM is non writable) kick in to protected the user from a wide range of malicious and accidental attack.

If every XP user switched to Vista or Win7 tomorrow, 80% of malware would suddenly be rendered obsolete.

Of course, MS and ISV's have to remain vigilant and continue to work hard to thwart the malware developers, but it'd be a thousand times easier to do so if users were not running as admin by default.
0 Votes
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I like Vista and Win 7 too but...
wolf_z 20th Nov 2009
...nothing stops a user from creating a standard account and using it. That was the real purpose of UAC, now most programs can run just fine as single user out of the box.

Tweak some permissions and even balky programs will work. If Joe Sixpack can't do it a little pizza buys a lot of tech support! happy
0 Votes
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Good, you finally unveil the truth:
theo_durcan 21st Nov 2009
Microsoft Windows has a number of fundamental flaws. For years I'm repeating this but most people don't want to hear, or try to apologize for everything's wrong in Microsoft Windows. At least, some years late you see the truth!
0 Votes
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Yes, switch to Win7 - - M$ needs the sales
Wintel BSOD 22nd Nov 2009
And I also need to have you click in my nanny screen because your too dumb to use a computer and the Redmond borg knows what's best for you.
0 Votes
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We need a big bang in this economy
SteveMak 20th Nov 2009
Thank goodness for Windows 7! It's going to spark an explosion of PC sales that will help put some juice into this languishing economy.

At least that's the picture that's being painted. I'm somewhat less optimistic about Windows 7's positive impact on the world.
0 Votes
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Can I have some of what you're ingesting?
HypnoToad72 20th Nov 2009
See, if the current economy was brought about by the devaluation of wages or the elimination of jobs, people will be unable to spend. It's impossible to delegate wages forever, you know.

That will be the real juice to the economy: Restoring middle class-paying jobs.
0 Votes
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So very TRUE!!!!
James Quinn 20th Nov 2009
Cut jobs and dumb more work on those who are STUCK working for
you out of fear of loosing their pay and benefits mainly Health Care.
So you add to you're existing employee's health woe's by putting
inhumane amounts of stress on them and as the years pass reducing
their income and benefits even for those who are still employed. So
with everything else those who still have checks coming in find they
can purchase less and less. Their existing bills get larger like say
utilities and insurance if the rent that goes up another 5 percent each
and every year but their raises are none existent or in the range of 2
to 3 percent if they are extremely lucky and get a raise. So what does
an entire economy do that is based on the "consumer"? I wonder what
it can do..... Something has to give it's basic economics people. If you
don't pay you're workers enough to purchase stuff.... They won't
purchase END OF STORY!

Pagan jim
0 Votes
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I see Dell floundering with their identity and the product mix they want to sell. they seem to go which ever way the wind is blowing that day.
0 Votes
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Back in the day before Dell PC's sold at a fairly high margin. I
remember XT's selling in the range of several thousand dollars per
system. Then came Dell and the entire PC industry began eating it's
own. Till at one time Dell became king of the hill but still their were
others out there willing to sell their souls and keep margins razor
thing so Dell could not increase margins and had reached it's zenith.
Dell could only begin to slip backwards and so it had/has done so.
Dell for some time now has been searching for markets where it can
get better margins like Apple but has been unable to do so for several
reasons not the least of which is that they can't break the habit of
selling for less in each market they enter. Old habits die hard it would
seem.

Pagan jim
0 Votes
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I think it is hopeful thinking.
TripleII-21189418044173169409978279405827 20th Nov 2009
Few people I know are in the market for a new computer regardless of price. Not Dell per se, but the economy. I have a request to dual boot a 5 year old HP notebook that has a bad DVD drive. The person bought an external DVD drive, I unplugged the internal drive (it was babbling causing Windows to crash constantly) to tide them over and will dual boot Mandriva with a restored (5 years original image, you want to talk about a slowwwwwwww machine right now, lol).

Point is, I think a large portion of purchases will really be based on need and not desire this year.

TripleII
0 Votes
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Right you are!
Ole Man 20th Nov 2009
If one doesn't need it, why buy it?

Personally, if I were buying (instead of building, as usual), I would buy from Dell. For the simple reason they didn't absolutely knuckle under to Microsoft, and their products are (at least) as good as anybody else's, if not better.
0 Votes
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Because they HAVEN't been buying since the market tanked over a year ago and since Vista had a poor reception, so they waited out. THere's a lot of pent up demand that was simply waiting for somthing better then Vista. Dells assumptions are good logic and I would bet money (if I had money to bet) on them being right.

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
0 Votes
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I disagree ...
de-void-21165590650301806002836337787023 20th Nov 2009
... I am typing this on a 5 year old Acer laptop running an AMD Turion64 with 2GB RAM, 80GB HDD running Win7 x64 and it runs like a champ.

Sure, it's not a rocketship, but it cold-boots in 45s, sleeps in 2s, resumes in less than 3s and hasn't crashed on me since Vista Beta3!!

The point is that even PC's from circa 2003/2003 are more than capable of running Win7 happily. It might need a little more RAM if the machine has 1GB RAM today, but other than that' you should see similar/better performance than XP on the same tin.

If you don't need to play the latest games and don't need to crunch large datasets or build complex software, then you don't need a rocketship.
0 Votes
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I agree with your disagreement :P
zkiwi 20th Nov 2009
Maybe it's a weird day, but I didn't think I'd ever agree with you on anything!
0 Votes
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Here here
PlayFair 21st Nov 2009
I installed it Windows 7 Pro on a Vostro 1500 that was running Vista Ultimate. And it was a weird feeling at first. I was always happier with Vista that XP, but 7 is on a whole new level. With the same hardware, my computer flies. It's like I released the handbrake. (The stronger Desktop on the other hand runs Vista extremely quickly).

I think that, especially with the deals available, people will update the OS before they update the hardware. And not to start a flame war, but I found that 7 (albeit without all the visual features) runs better on older hardware than Ubuntu did.
0 Votes
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Especially seeing as...
zkiwi 20th Nov 2009
California is tanking deeper, as both a state and in terms of corporates. And I'd say that they're not the only place that hasn't got enough income to justify spending on IT or anything else.

Who knows, maybe if enough MBA's get fired, then the economy might recover and there might just be enough money to get new toys.
0 Votes
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I have noticed that my corporate customers are re-thinking their upgrade cycle.
My theory is that Businesses got used to purchasing new PC, etc whenever a new OS was released. About every 2-3 years. As XP was the only OS corporates were looking at, for such a long time, they haven't upgraded. Now CFO's are asking why they should now upgrade, as it has been possible to run their businesses without upgrading.

I think IT vendors will find it far more difficult in the next year or so.
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So why buy a Dell?
Ken_z 20th Nov 2009
The days of "Dude, you're getting a Dell" are over. The days
of the individual consumer getting outstanding customer
support from Dell's US Support Centers are a distant
memory.

There is no unique reason to buy a Dell over, say, HP.
Except, maybe, price. That means Dell pays for market
share with even thinner margins, or improves margins and
drops market share.
0 Votes
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Dell's US support centers...
Wolfie2K3 Updated - 21st Nov 2009
Odd... The last few techs I've talked to at Dell's support center all had a distinct Texas twang. Unless they've been relocating Texans to India or Singapore, they've still got support people here in the States.

And for what it's worth, both calls were made within the past 9 months.
0 Votes
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This year
don3605 20th Nov 2009
Next year, maybe the year after. This recovery is going very slowly.
0 Votes
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Maybe he should shut down Dell...
ashdude 20th Nov 2009
... and then give the money back to the shareholders.
0 Votes
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Quality isn't rewarded. Short term profit is -- even if it means cutting jobs just to show an increase in something.

Cannibalism; we're eating our own.
They provided the money to build the company. They are the owners. Can't expect them to put up their money and then act contrary to their best interests?
0 Votes
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At one time there was a sane balance...
James Quinn 20th Nov 2009
Share holders rarely got into investing thinking they would become
instant millionaires. Ever since the 80's and certain deregulations the
whole "Greed is good" thinking kicked in and ever since then its been a
race to see who can grab the most no matter who got hurt or how many
were to suffer for it. It has and continues to bring great harm to the
working class the very foundation of our society

All things in moderation. Yes even greed. To much of anything is
unhealthy. For the individual and the nation.

Pagan jim
0 Votes
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Right on the schnozzle
Ole Man 21st Nov 2009
The current world financial system is nothing but a real life Monopoly game being played in real time by real dummies.

And the US have happily joined in the melee.

What goes around comes around.
0 Votes
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Who are the shareholders? We are!!!!
I am Gorby 22nd Nov 2009
The coldest, most short term profit centered shareholders are the companies running our retirement benefits. So in reality, we are the ones causing this.

0 Votes
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We 75 millionth that
ElJo 20th Nov 2009
Good riddance.
I have been teaching my students Dells failed business model
for 10 years now. You simply cannot marginalize your
product to the point of no returns.
Steve Jobs to Michael Dell: Time to shut it down and
return money back to share holders. Sounds familiar!
0 Votes
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hw not so important
ThinkFairer 20th Nov 2009

In this era of netbook and virtualization, hardware is not so important. Cost is the main thing

http://www.aikotech.com/thinserver.htm
http://www.graphon.com
0 Votes
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Yeah right.....
James Quinn 22nd Nov 2009
Over the years I've heard the same claim from different camps.
Software was not important it was the hardware. The OS was not
important it was the software you can run on a given system.
Hardware is not important it's the price. The thing everyone seems to
miss is that it's not any one piece.. like OS, software, hardware,
features but rather what all those individual pieces combine to make.
Hence the success of Apple. Dell just had a poor quarterly showing
and Dell use to be known as the price KING. Apple on the other hand
is unfairly known by many to be the expensive alternative and Apple
even during a killer recession is doing quite well.

Pagan jim
0 Votes
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I am lovin my Acer, DUDE! And I own 2 Toshibas . . .
0 Votes
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Michael Dell is out of touch . . .
pikeman666 23rd Nov 2009
with his customers and the unpleasant support experience provided to people unfortuante enough to buy one of his products.
It's barely better than it was. I have a mope-in-law who bought one of their $499 wonders and had a hell of a time until she found someone who deleted the crapware, fixed Vista so it would run reasonably and added the memory it should have had at purchase. It cost her $300 - which put her cost right at the point of a system built by a local shop that would have operated correctly.

Dell sucks . . . and so does Mikey.
0 Votes
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Personally
kcredden2 24th Nov 2009
I won't buy a Dell, or even recommend one. The office bought one over my objections, and by the time it was up to standards, like others said. It cost more than it would have.

I recommend a SystemMax finally for an emergency purchase (Lightning hit one of our systems, when an employee didn't disconnect it during a storm.) and it was far superior. 4g memory, a true on/off switch on the power supply, 4 fans (including one dedicated CPU fan), and overall worked GOOD. Of course I had to wipe XP, and reinstall it due to crapware, but that's a minor quibble.

Now the office has SystemMax on the top on it's list of system manufactors, along with me.

Dell is overhyped, and under quality. Not to mention that to get tech support means to call India. Don't you just love all our jobs overseas, and Americans out of work?

- Kc
"I won't buy a Dell, or even recommend one. The office bought one over my objections, and by the time it was up to standards, like others said. It cost more than it would have."

I'm trying to decipher that babble talk. What are you trying to say?

"Dell is overhyped, and under quality. Not to mention that to get tech support means to call India. Don't you just love all our jobs overseas, and Americans out of work?"

Yeah that is annoying. But all big corps have shipped jobs overseas. Mostly it's due to favorable US tax laws and cheap labor overseas. Thank the Republicans (especially Bushies) for pushing through laws that favor big businesses. Yeah that's right, Bush-types aren't pro-business, they're pro-big-business at the expense of everyone else.
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