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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Microsoft Bing cashback: 'splendid commercial bribery'

By | August 31, 2009, 6:42am PDT

Summary: Microsoft Bing’s “decision engine” might aspire to higher things than a simple search, but if you buy a product using its search engine — such as a digital camera or a running shoe — the company says you’ll get some of that money back. CNET Technically Incorrect blogger Chris Matyszczyk calls it a move that’s “splendidly [...]

Microsoft Bing’s “decision engine” might aspire to higher things than a simple search, but if you buy a product using its search engine — such as a digital camera or a running shoe — the company says you’ll get some of that money back.

CNET Technically Incorrect blogger Chris Matyszczyk calls it a move that’s “splendidly commercial bribery.”

I’d call it taking Google’s monetization strategy, fusing it with that of a rewards credit card, and upping the marketing budget by about four times.

Here’s the ad:

In a down economy, it’s a smart decision (no pun intended) to offer customer rewards for purchases. Since consumer loyalty programs have been proven to be wildly successful, it’s expected that Microsoft would start looking to make its users more loyal to Bing — and less to the Great Google in the sky.

ZDNet’s Mary Jo Foley says “decision engine” was always a euphemism for “shopping engine.”

Seems to me that integration like this is just one step of many.

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Andrew J. Nusca is associate editor of ZDNet and editor of SmartPlanet.

Disclosure

Andrew Nusca

Andrew J. Nusca does not hold any investments in the technology companies he covers.

Biography

Andrew Nusca

Editor

Andrew J. Nusca is an associate editor at ZDNet and editor of SmartPlanet. As a journalist based in New York City, he has written for Popular Mechanics and Men's Vogue and his byline has appeared in New York magazine, The Huffington Post, New York Daily News, Editor & Publisher, New York Press and many others. He also writes The Editorialiste, a media criticism blog.

He is a New York University graduate and former news editor and columnist of the Washington Square News. He is a graduate of the Columbia University Graduate School of Journalism. He has been named "Howard Kurtz, Jr." by film critic John Lichman despite having no relation to him. He lives in his native Philadelphia with his wife, cat and Boston Terrier.

Follow him on Twitter.

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RE: Microsoft Bing cashback: 'splendid commercial bribery'
homeioy40-24353607709408832781463212590398 Updated - 5th Nov
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Great Google in the sky?
jk_10 31st Aug 2009
you should say, disgusting google in the hell!
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If he wanted to sound like a child...
jasonp@... 31st Aug 2009
he may have opted for that route. If he wanted to come off as an adult, I think he took the right approach.
Yes, I agree its a smart move,it also enables partner sites and affiliattes to offer greater incentives.
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RE: Microsoft Bing cashback: 'splendid commercial bribery'
Loverock Davidson Updated - 31st Aug 2009
There is nothing wrong with giving people an incentive to switch to a better service. Lots of companies take this same approach with their services but no one is getting up in arms over it.
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He's back!
CounterEthicsCommissioner-23034636492738337469105860790963 31st Aug 2009
After a period of obvious absence, LD is *back*.

Now let's see if he can get to his usual failing level of 'me-too' Mike Cox impersonations.
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Well, actually...
Morely 31st Aug 2009
If it were a *better* service, that would be the
incentive. Having tried Bing, there's not enough
money to make me use it again.

The Bing motto ought to be, "The search engine so
bad, we have to pay you to use it."
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really?
blackhawk556 31st Aug 2009
can you give us examples on why bing is "So bad"?
you say it's bad but give no reason why, I think you hate microsoft and put off their product right away just because Microsoft owns it
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I tend to agree with Xicanon
A Gray 31st Aug 2009
First, I'm as MS-based developer, so I have incentive to support MS. But, I also need to get my stuff done. Live Search wasn't up to par for me, so I moved back to Google. But, since I switched to Bing, I've only have a few disappointing results (no different than Google). IMO, the "pay" plan is an incentive to say "we're as good as Google plus we'll give you cash back." If they blew, you wouldn't stay with them. Don't confuse marketing with technology.
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But aren't you
TedKraan 31st Aug 2009
finding it at least a bit weird? that you actually GET MONEY from using a service?
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Sure...
jasonp@... 31st Aug 2009
Microsoft feels the need to buy their way into the market. If the product is superior, why not let the market work the way we're told it is supposed to...by choosing the best product on its merits, not because you were paid. So apparently it's Microsoft who feels inadequate.
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long distance did this all the time...
bigsibling 31st Aug 2009
back in the day. One year, I pocketed over $700 just by switching long distance carriers. I had AT&T and MCI offered me $100 to switch. About 1.5 months later, sprint calls, another $100 to switch. Few months later, AT&T calls, another $100, then MCI again. We went around in circles like that the whole year. I think they finally figured out what was happening. Rest assured, if Bing is successful with this campaign, Google won't be far behind in implementing their own version of it.
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It is better
Loverock Davidson 31st Aug 2009
Thus the reason I'm using it as are millions of others. The same reason Google had to create a special project because they were scared of it. Like I said, it all comes down to relevant search results which Bing will gladly provide. And as an incentive, they give you discounts. Its not a new concept but its been effective.
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That's just the begining
keoz 31st Aug 2009
and soon you will see partners doing interesting things like this with bing api, helping people that make better decisions
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If it's better...
jasonp@... 31st Aug 2009
wouldn't that be incentive enough? I always thought that's what free-market ideology is all about...the best product winning out because it is the best, not because somebody with deep pockets bought out the market.
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Oh sure...
timgesner@... 31st Aug 2009
... and everybody can just stop advertising,
right? because we aren't so overcrowded with
crap - both electronic and our daily lives,
that we don't need coupons, or rebates or free
samples , or anything else to convince us to
drive a different car or eat at a different
restaurant or use a different fabric softener -
we'll all just magically gravitate to the best
of everything using Socratic methods and
intuition. Heck, get rid of all those so-
called "experts" and forums that review
products too. we don't need that either. I
know that when I like something, I just walk up
to strangers and ask them to try it - for some
reason though, they all get a strange look on
their faces and hurry away from me - why is
that? We human animals sometimes adhere to the
laws of "an object at rest, tends to stay at
rest" which is why it is so hard to get idiotic
people with their idiotic prejudiced minds to
change them, without somehow "bribing them" to
change. Oh wait, that's called advertising. I
guess Microsoft is guilty of advertising - and
not in a denigrating way, such as say, Apple?
Or is that a poor comparison?
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Wait?
TedKraan 31st Aug 2009
Bribery equals Advertising? What school did you go to? happy

Free sample and a paid-to-take-it sample..

It redefines the expression
"They were practically giving them away!"

Now the expression will be:
"They were giving me money alongside it to take it!"
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Oh please
gnesterenko 31st Aug 2009
That's only true if there isn't entrenched behavior. Most people dont care if there is an alternative to google because change is frightening and people are used to one thing - hence if the other is even 2x better, they STILL won't even try it (as evidenced on this board already by a few - won't name em). When THAT is the scenario, then yes, people need an incentive to try something out. This is such a non-issue that only ABMers would make it one.

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
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No
Loverock Davidson 31st Aug 2009
You got it all wrong. It is better but it is still new so the word needs to get out. The cashback program is the incentive to get the word out. No one is buying anyone out.
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re: "getting up in arms over it"
Tsingi 31st Aug 2009

I didn't notice anyone was getting up in arms over this. Or are you getting defensive offensively?

I avoid cashback offers in retail stores because I don't want to waste my time greasing marketing wheels, I just want to buy a product. Let see if this amounts to the same thing.
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I noticed
Loverock Davidson 31st Aug 2009
It seems the original article is up and arms as well as some of the ABM'ers on here. If there is cashback on a product you are going to buy then you should do it. Otherwise you are giving away extra dollars for no reason.
It may not be better, but the public will decide that. I have many vendors that basically do the same thing....if their site doesn't produce, I usually go a different direction, even if they have better pricing.
It's a wonderful idea. I have personally received ~$100,- as cashback awards. Bing is as good or better as Google's engine (and I consider myself a Google fan, developing software using its APIs) and it pays back. Seriously, why on earth would I not use Bing? To spite Microsoft? Cut off my nose to spite my face?

Thumbs up, Microsoft.
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Google Checkout had similar incentives to provide further concessions
for people to use its checkout for online purchases. Google promotes[d]
Google Checkout in its shopping results.

Same thing Bing is doing. Nothing more evil. Nothing more benign. Just
better commonsense for MSFT, the retailer and the customer.
I could care less about Bing cashback since I am in Canada.
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Bing the slavery engine
emenau 31st Aug 2009
I wonder how many people will dig themselves in to a deeper debt on whatever decision bing made for them.

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confused
gnesterenko 31st Aug 2009
As to what you were trying to say. If I am the market for a toaster - I'm getting me a toaster no matter how I find it. If one venue of finding it gives me a few dollars back, then I won. What was your point again?

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
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What an odd thing to say...
wcb42ad 31st Aug 2009
These folks who "dig themselves in to a deeper debt" will do so whether they use Bing, Google, or even just buy what the advertising on their television tells them they 'need'. We live in a society where buying things we don't really need is the norm. I really don't think most compulsive spenders will find that Bing will run up their debt...they do that just fine on their own.
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Irrational skepticism bordering on psychosis is what you are really a slave
of. Just use what works for your purpose, irrespective of the company
that makes it. That is the only way it should be.
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"irrespective of the company that makes it" - FAIL
No More Microsoft Software Ever! 31st Aug 2009
Reads like 'Do what's good for you, regardless of the consequences'. Sorry, but I don't reward unethical, lying, cheating, stealing, predatory monopolies (or people, or leaders, or governments). I think the last large populace that followed your suggestion were the Germans, circa 1940'.
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Bingo!
Ole Man 31st Aug 2009
Ditto!
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if idiots can't control their spending
tech_walker 31st Aug 2009
don't blame the search engine moron.
Like google or yahoo don't try to sell you stuff. What a bleeping idiot.
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RE: Microsoft Bing cashback: 'splendid commercial bribery'
xrayangiodoc Updated - 31st Aug 2009
Microsoft offered a similar program when they launched their Live service. I puchased a 26" Samsung monitor on eBay and got back $123 (30%!) into my PayPal account 90 days later. It sure worked for me!
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They only sell/give your information to companies they
partner with... Like companies who pay M$. They won't
sell your info to just anyone.. Just any company who
wants to pay them... Thus making them a partner.

All you gotta do is give M$ all your personal info and
you can get a personal shopping tracker account and M$
will give you up to 2500 bing bucks a year. (no real
monitory value of course and all at the discretion of
M$ and the participating merchant. Bing bucks are non
transferable and expire after 1 year)

Some could call it a bribe.. But I would say that
those who get duped are getting their Bing bucks
worth. Behind every carrot is legally open path for
telemarketers, spam, junk mail, etc. as well as some
very juicy sales leads.

It's all in the legal agreement for the privacy terms
and conditions. Of course all of you make sure you
read and understand those legal agreements prior to
agreeing... right? You are all adults... Right? ...
Capable of making intelligent decisions... Wait..
What's that? You guys need a decision engine to make
all your decisions for you?... Hmmmmmmmm
What is so special about Bing, when one can get same
great brands at the lowest online prices and get back a
certain percentage of the product price at such smaller
website like www.aafter.com

Tony
This offer is pure fraud. It is just like the mail in rebates where they look for every excuse to deny a claim. They even make ones up that are not in their original terms and conditions. They cover this in Section 1, last sentence:
"Some of these services may not be available in your country."

It is about as big of a loophole as anyone can ever make up. Who defines what service and what country? Microsoft of course. With that, they can deny anything to anyone.
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RE: Microsoft Bing cashback: 'splendid commercial bribery'
homeioy40-24353607709408832781463212590398 Updated - 5th Nov
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