Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

Summary: Every cloud service stumbles from time to time, but Microsoft needs to string together a few outage-free months to establish its uptime chops.

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Microsoft's Office 365 was hit with a global outage over a DNS issue that stretched for nearly three hours for some. These outage reports are piling up and Microsoft needs to string together a few outage-free months.

ZDNet Australia monitored the latest 365 outage. Josh Taylor reported:

Microsoft's cloud services have suffered a major outage, bringing its Office 365, Hotmail, SkyDrive and other Live cloud-based products intermittently offline over the last few hours.

The tech giant's official Twitter account for its cloud-based office suite product Office 365 first acknowledged the service disruption at 1.43pm (AEST) today, later explaining that the company believed that a DNS issue was causing intermittent connectivity across the globe.

"Continue working on service restoration for #Office365. Seems to be DNS issue. Intermittent connectivity for all regions," Microsoft tweeted.

The outages are believed to be affecting users of Hotmail, MSN.com and all of Microsoft's cloud-based products across the globe, including Australia.

Microsoft's senior vice president for Windows Live, Chris Jones, jumped the gun on the company's blog at 2.45pm (AEST), saying that services had been restored; however, at 4pm, he said that customers were still reporting problems, and that the company had moved to resolve it.

"We're aware of reports, including the comments posted below, that some customers still are seeing issues. We are working on propagating the DNS config changes, and so it will take some time to restore service to everyone. Again, we appreciate your patience."

The Office Twitter account later tweeted that all services have been restored.

In the bigger picture, Microsoft's outages are beginning to pile up. Last month, an outage hit Microsoft CRM Online and Office 365 and customers were getting a subscription break. That outage was attributed to a networking interruption.

Every cloud service stumbles from time to time, but Microsoft needs to string together a few outage free months to establish its uptime chops.

Related:

Topics: Networking, Microsoft, Outage

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37 comments
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  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    This is why I personally would not trust the ?Cloud? right now. Until there is some redundancy built into it. I would also be very leary of what I allowed on the cloud, because lack of control issues.
    Rick_Kl
    • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

      @Rick_Kl
      So I guess you don't use facebook, twitter, linkedin, gmail, hotmail, yahoo, icloud, netflix, skydrive, or anything similar.
      I would consider all of those hosted solutions or "the cloud" if you prefer (not sure why everyone wants to call it that all of a sudden, kind of silly IMO).

      Don't worry though Rick_K, Barrack will fix all of that. He's going to pass legislation to penalize providers when they have an outage. Another way to pay for his massive deficit spending. Since you love Barrack so much, I thought I'd throw that in there.
      JJ
      mikroland2.0
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @mikroland2.0 - Perhaps more to the point: Maybe he doesn't use any internet service that relies upon DNS.

        This is a problem that also affected Facebook, Twitter and many other sites and services around the web this week.

        It is also likely to affect any of his in-house email and web services too.

        Everybody is interconnected in the internet.
        bitcrazed
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @mikroland2.0 Comparing Facebook to Office is just goofy. Office is touted as... OFFICE. That is a business solution. Facebook is somewhat important in certain business now, but replacing your desktop document authoring and data with a solution that relies in the Internet is sheer folly. Facebook, Twitter, Linkedin... NONE of theme are cloud based business solutions.

        Barry O will fix it like he has fixed everything else. Wait, he hasn't fixed anything, just screwed things up. Sorry.
        notme403@...
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @mikroland2.0 Maybe you need to take your meds. I for one do not trust any data put on the Internet. Once it is out there you honestly do not have control of it. I also would never trust Barry to do anything more than read from a teleprompter and blame everyone else. That is all he has done since he got into office.
        Rick_Kl
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @mikroland2.0
        I have no personal information to speak of on any of the services you mention. I use Yahoo mail, but the e-mails are stored on my computer. What does Netflix have to do with where you store your personal files?
        elvisfan0108
    • Message has been deleted.

      cosuna
      • The envious usually do

        @cosuna

        Troll.
        John Zern
  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    It's the cloud. Anyone who offers 100% uptime is kidding themselves. Our infrastructure lags too far behind our ideas and wants, for anyone to think they'll have uninterrupted service.

    This is why local computing will never go away, and 100% online solutions will go the way of the Dodo.
    The one and only, Cylon Centurion
    • Who is offering 100% uptimes?

      @Cylon Centurion Both Google and Microsoft suffered serious outages this week. Neither vendor offers a 100% uptime.

      But, as you stated, Google's outage was more crippling as they still have yet to offer a complete offline capability.
      Your Non Advocate
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @facebook@...

        I thought Google offered 0% downtime. I could be mistaken, but I know Google has made some pretty outrageous claims when it comes to their services.
        The one and only, Cylon Centurion
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @Cylon Centurion

        I would doubt that Google promised 0% downtime. Many of the products in Google Apps are not covered, at all, by an SLA - i.e. only online support.
        Your Non Advocate
    • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

      @Cylon Centurion
      "This is why local computing will never go away, and 100% online solutions will go the way of the Dodo. "

      +1
      sackbut
  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    This week, its any number of reasons from unannounced updates to power cuts... anyone seems fair game. http://www.cmswire.com/cms/customer-experience/apple-microsoft-sony-sites-down-good-bad-and-ugly-reasons-why-012643.php
    Goffee71
    • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

      Pretty sure that it's Bush's fault. There is no way that Microsoft can be to blame.
      c-bob
  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    There are so many variables involved in cloud computing that 100% uptime is impossible. Those companies opting for cloud solution must implement some sort of local backup solution so that their business is not totally interrupted.
    owlnet
    • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

      @owlnet - Which is why some are now saying "Why bother with the cloud if we still have to keep in-house backup solutions."

      Cloud is a fad and will go away soon... Don't worry!
      LinuxRocks
      • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

        @LinuxRocks
        Cloud is a fad? Amazon? Hotmail has been around for what a decade now? Hardly a fad.
        Kenzen1
  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    A little of both. Mostly growing pains as companies strive to get 100% uptime, but a lot of that depends on hardware and other equipment.
    LoverockDavidson_-24231404894599612871915491754222
  • RE: Microsoft's Office 365 outages pile up: Growing pains or uptime issues?

    I'm not impressed with Microsoft's Office 365. The organization I work for was beta testing the product to see if we wanted to subscribe to their Cloud Solution. I found it to be highly unstable, and doesn't even run in their own browser (IE8 or 9). It would crash every time we tried to login, and would only work with Firefox. Microsoft couldn't resolve the issue, so I didn't waste my time trying to make it work. our beta has ended, and we have decided not to go with the Microsoft solution.
    jpathawk