My Verizon FiOS experience is about to begin

My Verizon FiOS experience is about to begin

Summary: On July 3 I had one of my last Comcast outages--I say that knowing I'll have another one soon. This Comcast outage had particularly bad timing since I've been evaluating Verizon FiOS.

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TOPICS: Verizon
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On July 3 I had one of my last Comcast outages--I say that knowing I'll have another one soon. This Comcast outage had particularly bad timing since I've been evaluating Verizon FiOS.

Amazing how quick I called Verizon after this latest Comcast glitch--the knocked out the TV and Internet access for 4 hours.

Verizon FiOS has been available in my area for a few weeks. The fiber optic lines were put into the ground in January and February. These lines were recently lit up.

My only reservation for the switch was price. Due to my complaints earlier this year I was getting TV (with HBO) and Internet access for roughly $60 a month since Comcast put me on all these promotions to shut me up.

But even with the half-price tab the outages were a pain--especially when there's an alternative out there. I got a $99 deal that includes Internet access, TV and phone service, which will run on the FiOS network. That price comes with a two year contract, which I was ok with since I haven't found anyone local that is complaining about reliability. Toss in the dreaded taxes and assorted perks and the whole thing should run $130 a month or so.

I'll take that deal given the faster Internet speeds--15mbps compared to the 6mbps-ish I'm getting now.

My Verizon experience begins July 13 when the techies come out to wire the house. Here's what has happened so far:

  • Made call, sales process easy;
  • Three hours later, guy knocks on door with some literature about how some contractor will be spray painting the lawn and uprooting some grass to lay down the pipes;
  • Path of fiber optic cable marked on lawn.

Here's what will happen from that point:

  • Contractor will follow the path and install the fiber optic lines ahead of the June July 13 date (may be other utilities involved);
  • Verizon wires the house and then I'll be theoretically in broadband heaven;
  • Once Verizon FiOS is up and running I'll call Comcast to cancel.

The one thing I've noticed pretty quickly was that piping in fiber optics is no small matter. Conquering the last mile isn't easy by any means. Now I knew all of this--Wall Street analysts have been yapping about Verizon's FiOS installation costs for about 6 quarters now--but actually being told your turf will be dug up brings things to life.

As for the lawn it's no sweat. I've noticed at least three lawns on my block with spray paint markings. If Comcast isn't worried yet it soon will be.

Topic: Verizon

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54 comments
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  • FIOS fcustomer or over a year

    My Verizon FIOS service is the best internet service I've even had. I'm paying under $60 a month and my speeds have been running around 5mbps up link and 15.5mbps down link. The TV service is pretty awesome was well. There was no digging my yard as we live in a new sub-divison that was fiber from the start.

    My only bitch is they changed the subnet of my home network to 192.168.1.x which totally screwed up my VPN to my office.
    dilbert9
    • Re: FIOS fcustomer or over a year

      [i]My only bitch is they changed the subnet of my home network to 192.168.1.x which totally screwed up my VPN to my office.[/i]

      How did they do that? That's the same subnet I use for my home network, but that's my network, not the ISP's. How do they configure your network?



      :)
      none none
  • "should run $130 a month or so."

    Please identify that 30% in extra's! That's no small number...
    BitTwiddler
    • extras

      DVR box, three set-tops for three sets
      Larry Dignan
  • Do you still have to use THEIR router?

    For office reasons, I need 100% control of my router, and I am in no hurry to give up my great little DLink DGL-4300.

    When I called for info a few months ago, I was told I was required to use THEIR router.
    BitTwiddler
    • You don't have to user theirs

      I have had FIOS for over 2 years now, and when the router they provided me got fried, I just plugged in a Linksys I had lying around and it worked just fine. The router just needs to support PPPoE so that you can plug in the username and password.

      The only complain on the install process is that the installers don't know why they are doing and they left me with only one usable phone jack in my house. They were all connected prior to them coming and I still don't know why they disconnected them. It also took them three trips just to get that one working.
      jfp
    • You have to use their router for FIOS TV

      If you get the FIOS TV service you have to use their router as it has a coax segment for Video On Demand and other enhanced services. For pure internet, you can use any router. The coax (F connector) port is used to supply Ethernet and DHCP to the set top boxes. So with FIOS TV you have to use the provided router (ours was an Action TEC) while without TV you can use any router.
      dilbert9
      • 2 Router solution

        You can always put your router downstream from their router; this way, you have complete control of your subnet, and Verizon has control of the WAN connection. Everybody wins!

        Here's someone who has done just that; scroll down to the heading of "Routers":
        http://www.bricklin.com/fiosinstall.htm
        ZDCommenter
    • THEIR router not required

      I've had FIOS since last summer and right away I found out that their wireless router did not have the distance that the router that I had been using, so I called tech support to find out what I had to do to use my old router. I finally got someone who knew what they were talking about and he talked me thru it. I had to log onto the router provided by Verizon and do a 'release', then connect the other router and log onto it to connect. Of course if the tech had used my old router to do the initial set up, then it would have been easier. Just make sure you're not on a phone line to tech support that goes thru the router (doh!)...
      b-tinker
    • FIOS month 17

      I use my own router, I have from the very start. Works fine.
      You get an internet connection (RJ45?) jack that you can do what you want.

      I have a 4 port Linksys router, a 4 port Wirelest Router and a 24 port switch all running on my network

      My gripe - No TV in my area yet only Internet & Phone - political issues!
      mponeil9
    • router

      In a word no if you know how to clone the MAC ID from their router. If not, then stick with theirs.
      rabidfootballfan
  • Not in older neighborhoods!

    Verizon announced a while ago that FIOS would be available in some of the newest outlying neighborhoods; this wasthier earliest rollout in Texas.
    But I live in an inner-city neighborhood that is being gentrified and condos are going up like crazy. Can we get Internet service faster that 128 Kbps? Hell no!! There is no fiber within miles and neither AT&T nor Verizon will dig up our streets to run any to us.
    There are hundreds of new living units going in along the West 7th Street corridor and all will be denied high speed Internet service. Talk about maximizing profits at the expense of the customers!
    jonsaint
    • After watching

      verizon lay down the fiber lines, I can see why they were looking to maximize ROI. I don't know what the demographics are, but it has to be easier to lay the fiber in places where you can dig up some grass--as opposed to getting city rights, uprooting streets and sidewalks etc.
      Larry Dignan
      • I would have to guess that you are correct

        though in our area they had laid down line in older neighborhoods where the streets and yards were being dug up to lay down water and sewage where none had existed before, most likely die inly to the fact that the streets where being dug up to begin with.

        If the neighborhood had previously been connected to both systems, I'm not sure that Verizon could have dug up the streets just to lay fiber cable.
        GuidingLight
        • Lets fix that

          most likely [b]do only[/b] to the fact that the streets where being dug up to begin with.
          GuidingLight
    • Of course it is

      But by your post I assume that you are not in a business that requires infastructure added into an existing area. There are political costs to it as well as the actual money costs. Running new infastructure is expensive and at times is virtualy impossible to permit or limitations which are mandated for the permits causes the costs to go excessively high. I have had all utility work stopped at jobsites for several months while the bickering has gone on. A data center in DC we were permitted, a business complained, and we were stuck woring a 4 hour window between the hours of 11pm and 3 am.
      Not knowing the details, if they have run into something similar they will not do it until the system is paying for itself. They are in business to make money, their stockholders say so.
      Now if you and all the potential users in the area could make a case that they will have a payoff on the expense of putting it in in less than 20 years I am sure they will listen. Verizon is progressive and moving to the future, spending money now in hopes of a better long term market segemnt. But dont blame them for not putting it immediately in your area and charging you the same as everyone else. There are some very bright people with calculators that do cost factor analysis for them, and they want to have a break even point before the system is outdated and needs replacment.
      desamuelson
  • Shucks

    I thought it'd be better.
    narsos
  • Shucks

    I thought it'd be betterr.
    narsos
  • Business FIOS

    I have their business FIOS as I work out of my home. The FIOS service has been great however, Verizon won't allow both Business and Home service in one location. They won't even put in a second fiber connection just for the home entertainment. At the moment I have AT&T Cable for the TV systems. I also have internet on it as a backup in case the FIOS goes down.

    HINT: The UPS that comes with FIOS will only keep the phone portion active in a power outage. You have to put a standard UPS on the FIOS power connection to keep the Internet portion active during a power outage.
    gjsterner9
  • They could dig up my whole yard...

    and cover in Astroturf if they'd bring FIOS to my neighborhood in WV. (especially considering the drought, my lawn would probably look better!) But WV is not even on VZ's FIOS map. At least I have DSL, Suddenlink is as bad or worse than Comcast.
    big red one