Quicken Online closes for good; migration to Mint is less than ideal

Quicken Online closes for good; migration to Mint is less than ideal

Summary: Quicken Online has officially made its way into the history books, welcoming Mint to replace it, as of the weekend.

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Quicken Online has officially made its way into the history books, welcoming Mint to replace it, as of the weekend.

But unlike other migrations from one software product to another, many of which do a lot of the heavy lifting for the user, this switch from Quicken Online to Mint is no day at the beach. Because the platforms for the two products are so vastly different -- including the way transactions are handled -- the migration has been less than ideal, the company acknowledged.

Specifically, Quicken Online users weren't converted to Mint.com customers automatically. Users were required to establish new accounts. And, transactions from the tracked accounts in Quicken Online didn't automatically convert into Mint, though the company did provide a way to offload the transactions into a standalone file for saving.

Shortly after the company closed the acquisition of Mint, it first announced its intentions of shuttering Quicken Online. Aaron Forth, director of product design for the company's personal finance group, said his team spent months working on ways to seamlessly migrate Quicken Online into Mint but that the two had so many different nuances that mashing them together created new problems, such as duplicate data.

And because the company was already focusing its resources at Mint, and not Quicken Online, the best decision was to shut it down and help customers migrate over to Mint.com. Of the 50,000 Quicken Online customers, about 40 percent were already Mint.com customers - half as regular users and the other half as Quicken Desktop users who appeared to be experimenting with the online version.

For the past several weeks, Quicken Online users have been bombarded with reminders that the end was near.

But that doesn't mean that some weren't - or won't be - caught off-guard. Nor does it mean that they will all love using Mint. As I said in a post this morning about e-mail, there are those who "get it" when it comes to new technology and those who still compare everything to the old way. For those, the company has established an FAQ.

Bottom line: Mint is not Quicken Online. Some people will learn that the hard way today.

Topics: Collaboration, Banking, Enterprise Software

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33 comments
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  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    Bring back Quicken.
    john.burkett3@...
  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    As far as I can tell this does not affect Quickbooks Online, and I'm happy about that.
    spambox@...
  • There are some who get it and some who compare it to the old way.

    I have used both and Mint and Quicken Online. Before that I've used Microsoft Money. Mint falls short in actually tracking transactions that have not cleared yet. Mint has budgeting tools that allow for best guesses at where and how you spend your money and yet provides no way to track recurring monthly or even yearly expenses. It's insulting to infer that this is an adequate solution for everyone. Try having a car loan or owning a house. Sure, I get up to the minute notifications of where my balances are at today, but that's not much better than checking my account balances from my individual banking websites myself. If you need a more accurate depiction of your financial future, you will have to purchase something such as Quicken 2010. Don't get me wrong. Mint is a great tool but, it certainly is not a one shoe fits all.
    n.fournier79@...
  • Shot in the foot

    Intuit seem to have shot themselves in the foot with Mint. The only reason I really used QOL was to look ahead and see what my account balance would be. Mint does not have that feature and despite hundreds, maybe thousands of requests for it in the Mint forums Intuit are ignoring us.

    I've closed my Mint account and am actively looking for an alternative.
    wolrab49@...
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      @wolrab49@... Quicken/Quickbooks shoots itself in the foot every time it has an upgrade or a patch. Ask me about Quickbooks' PDF converter at your peril.
      bobjones2007
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      Hi wolrab49. Please give <a href="http://www.monkeypeanuts.com" target="_blank" rel="nofollow"><a href="http://www.monkeypeanuts.com" target="_blank" rel="nofollow">http://www.monkeypeanuts.com</a></a> a try.<br><br>Manage multiple bank accounts from one dashboard<br>It's free and anyone can join<br><br>Supports all major US banks and credit cards<br><br>Fast<br> Directly connects to your bank<br> Doesn't use slow third party providers<br><br>Clean<br> No clutter!<br> Easy to use just like GMail<br><br>Secure<br> Extensive use of AES encryption<br> Bank credentials are never stored online
      wayubi
      • RE: Quicken Online closes for good; migration to Mint is less than ideal

        @wayubi Sorry but this does not make me want to give you my info. Keep trying.
        keith5885
  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    Epic Failure on Quicken's part.

    Mint.com does not have the same functionality and I have found it pretty useless. If you check the forums they have pretty much ignored customer requests and requirements.

    Canceling LandWare's involvement also killed of functionality that does not exist...where is the same capability found for so long in PocketQuicken.

    I find it sad that as technology continues that Quicken and associated programs (PocketQuicken) have stepped backwards. I am now using a different product that compliments my spouses and my Android phone.

    Goodbye Quicken...you have lost a customer.
    Rilesman
  • Quicken is a big fat target

    Now that Intuit has a virtual monopoly in online and computer-based personal money management, it is acting like a monopoly. They deliver less value in terms of new features, prices go up, they force you to upgrade (to Mint online or to some new version of Quicken on your computer). Clearly, they are not satisfying the consumer and a smart new entrant could knock them off. I hope this happens.
    felixmk
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      Amen to that. I agree completely. There are many disgruntled (PO'd) Intuit users (all products, remember the TurboTax fiasco of a couple of years back) who would absolutely love to see them knocked off their arrogant perch. Customer focus? I think not. Where's the competition?
      jordandw
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      @felixmk since when has Intuit been a monopoly, there have always been alternatives (Money, Peachtree, etc)
      bobjones2007
      • RE: Quicken Online closes for good; migration to Mint is less than ideal

        @bobjones2007

        Money is no longer available, which ticks me off as I have always preferred it to Quicken. I run an old copy in XP Mode on WIn7.

        I may keep track of financial info online with my various banks, credit card companies, investment frims, etc., but my actual finances are kept on a removable flash drive.
        wafsd
  • When will we learn the pitfalls

    of online products:
    No connection no work done
    Trusting someone else with your data
    Forced to change at anytime
    Slow and clumsy interfaces
    Totally at mercy of others
    lostlogic
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      @lostlogic but it's 'Cloud Computing' lmao
      bobjones2007
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      @lostlogic <br><br>Amen. But it does not stop there. Intuit received a very irate phone call from me when QuickBooks required re-registration after 3 years of ownership. I paid the full $1,300 for the perpetual licence, not an annuual subscription. Seems they timebomb even perpetual licences <img border="0" src="http://www.cnet.com/i/mb/emoticons/sad.gif" alt="sad"> That isn't fun when you need to do some work at the weekend and their help desk is closed.<br><br>Customer service... give me a break. They even charge you for a call when they cannot fix the problem.<br><br>In the future, I won't ever be updating or purchasing any Intuit product. When my current application is no longer useful, I'm moving to GNUCash.<br><br>Pity, because Quicken and QuickBooks were really good products and much better than the alternative vendors.
      david.hunt@...
  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    Used Quicken from the days of DOS. Then Quicken decided to add a little plumb in their program that crippled internet connected UNLESS you updated. They choose to do it to me, I choose to do it to them and said bye bye Quicken. Internet connection was part of the original application, the one I paid for and to cripple the app meant what I was not getting what I originally paid for. Sometimes I wish I were an attorney!!!

    I suggest that people start to migrate from anything that is attached to Quicken's business model.
    jsjag
  • Very poor move by Intuit

    The lack of proper notice to customers was appalling and doing it mid-year, ridiculous!. I found out two weeks before only because a client starting having bank problems and they told us -- never did get a notice from Quicken even though I am/was a Quicken Online customer.

    Everything must change, of course, but for an accounting software to do it this was is inexcusible.
    dmcaarlson
  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    I've used Quicken since the 70's. Since Q9 & Q10 came along it simply doesn't work very well. Lot's of quirks & surprises and I am losing (lost?) patience with them. I think it's time to find a new personal finance program. Any suggestions?
    garyccb@...
    • RE: Quicken Online closes for good; migration to Mint is less than ideal

      @garyccb@... <br>
      Likewise, Gary.
      Try GNUCash. Just Google it.
      david.hunt@...
  • RE: Quicken Online closes for good; migration to Mint is less than ideal

    I Hate Mint! I'm glad to see I'm not alone. Bring back Quicken! It wasn't broke so why did you fix it??!!
    PamieK