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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

RIM: What could go right

By | December 7, 2011, 3:00am PST

Summary: The consensus view is that RIM is screwed and that it will lose enterprise, service revenue and money on every PlayBook it sells. Here’s what could go right.

Research in Motion is betting on the BBX operating system—the primary reason the company is sticking with the PlayBook tablet—but analysts are throwing in the towel on the company’s turnaround prospects. Given the pessimism it may be worth pondering what could go right if only for giggles.

Lazaridis and Balsillie

Last week’s warning about profits, revenue and PlayBook inventory set in motion a series of doomsday outlooks. What’s unclear is whether current RIM management—co-CEOs Jim Balsillie and Mike Lazaridis—has anything up its sleeve to pull the company out of its tailspin.

In many respects, BBX looks like yet another savior product for RIM—a company that has had too many miracle products fail to even take seriously. National Bank Financial analyst Kris Thompson gave RIM a $10 price target.

Thompson wrote:

Many investors are expecting RIM’s new BBX operating system to resurrect the company next year. While we are cheering for this outcome, we have little confidence that any management team could save RIM in its current form. Turning around a $20 billion company with 17,000 global employees in a fast moving, hyper-competitive market is a massive task.

In addition, Thompson expects RIM’s subscriber base to peak this fiscal year and then enter “a decay phase from churn as post-paid contracts expire.”

Thompson doesn’t even believe that RIM’s patents are worth much in a breakup or acquisition scenario.

Are things really that bleak? The consensus view is that RIM is screwed and that it will lose enterprise, service revenue and money on every PlayBook it sells. Given the pessimism let’s play devil’s advocate and ponder what could go right.

Here’s a look at the positives:

  • RIM’s outlook could have been worse. RIM said it expected third quarter revenue to be below its range of $5.3 billion to $5.5 billion. Earnings will also be lighter than projected, but not by much. A $485 million charge will be taken to account for PlayBook inventory, discounts and promotions.
  • BlackBerry shipments in the third quarter will be 14.1 million. That’s still a lot of BlackBerry devices.
  • BBX turns out to be the real deal. RIM correctly is keeping its PlayBook alive if only to make sure BBX isn’t tethered to a disaster. In other words, RIM learned from HP, which killed its TouchPad and WebOS in one swoop. BBX is an elegant OS and could look good on a superphone.
  • RIM gains market share with money-losing PlayBooks. RIM’s PlayBook is headed to $199, a price that’s a screaming deal even if the company lacks much of an ecosystem. The PlayBook is a test run for future phones.
  • There could be a new PlayBook in February. Paradigm Capital analyst Barry Richards said he expects RIM to deliver PlayBook 2.0 in February. RIM could benefit from low expectations and a lower bill of materials and native email.
  • The BBX Android ecosystem has potential. The company is betting on a franken-tablet ecosystem that allows the PlayBook to run Android apps. Jason Perlow has tested the RIM Android approach and it’s promising.
  • BBX is expected to have native email and calendar in February. It’s inexcusable that RIM still doesn’t have native email support, but in February that problem goes away—assuming RIM hits its timelines.
  • RIM could get new management. The company has issues, but the board could toss Balsillie and Lazaridis. Ditching its co-CEOS could revitalize the company.
  • The company still has strong service revenue that’s estimated to be up 30.4 percent from a year ago.

My point: RIM still has assets and many positives in its corner. What it lacks is credibility. New management could stabilize the company and build from there.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: RIM: What could go right
Peter Perry 7th Dec
RIM is toast! They were the cool new tech when they hit the enterprise and they had to do very little marketing... Now that lack of marketing experience with Bad Management Decisions (the Storm Touchscreen is one such item as it was poorly implemented) has led them to the edge!
The longer they postpone this decision, the more they stand to lose!
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RE: RIM: What could go right
HappyXWindowsUser 7th Dec
@Uralbas

Absolutely correct.
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RE: RIM: What could go right
x I'm tc 7th Dec
@Uralbas
Yeah because RIM is going to compete with Samsung head on...not.

RIM can still be an Apple "light" that makes plenty of money off an increasingly smaller share of a bigger and bigger pie. Look at the Mac. It is a total "failure" by every standard but the one that counts: profits. The iPhone is likely to loose share dramatically over the next few years; but let's pretend Android makes gains and Windows Phone manages to pass iOS too, and its share falls to 10% of the phone market or less...wanna bet who will still be making the most money on smartphones by a long mile?

If RIM can maintain a loyal user-base who will pay a premium for their product (deserved or not), they may survive and even thrive. And right now, just surviving is winning. But they won't get that with Android.
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RE: RIM: What could go right
BoloMKXXVIII 7th Dec
I think they still have a chance. If BBX really is "all that", runs Android apps and keeps a low price they will earn a bigger share of the market. The question is do they have enough time to turn it around or will they run out of money?
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RE: RIM: What could go right
x I'm tc 7th Dec
@BoloMKXXVIII
I thought they were still profitable, and thus in no danger of "running out" of money.
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RE: RIM: What could go right
Doctor Demento 8th Dec
@jdakula
You are correct, profits are down, but they are still profitable, and indeed, they are still acquiring other companies. When you're buying other companies you are quite far from 'running out of money'
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the HP or IBM should aquire RIM
The Linux Geek 7th Dec
RIM needs a good buyer. Android is the way to go.
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RE: RIM: What could go right
tony@... 7th Dec
@The Linux Geek - well "good buyer" rules out HP then
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RE: RIM: What could go right
Peter Perry 7th Dec
@The Linux Geek Google should buy them for their IP and messenger client.
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RIMs problems are mostly software related. It takes time and a huge monetary commitment to solve software problems of the type that RIM faces. We know that RIM will have email in February. Any guesses as to how will it will actually work in the hands of users? Think of the time and money Apple has spent in making iOS what it is. To equal that, another entity must do the same thing. I just don't see it, even though having a real competitor for iOS would be good for everyone.
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RE: RIM: What could go right
capeleopard 7th Dec
@noibs +1. There might still be room for RIM under the MS umbrella. Between them they own enterprise messaging. MS could merge BES into Exchange and offer still competent hardware alongside Nokia.
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RE: RIM: What could go right
x I'm tc 7th Dec
@capeleopard
This thought just occurred to me: Nokia buys the Blackberry brand and gets all of Blackberry's handset capacity, while MS buys BES and folds it into their own offerings. This would be one way for Nokia to enter the US market again.
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Losing Hope
ricksterd6 7th Dec
Was a big fan for a long time. The playbooks main reason for being, in my humble opinion, is the bridging applications from the phone to the playbook and the applications are horrible. Many updates and they never improved them even a little bit. My biggest complaint about RIM is that there is no way to give them any feedback on what we the end users of their devices want these devices. They make the process of expressing our opinions completely impossible. So I have to assume they think they know what we, the end users of their devices, want. So far they have been completely wrong.
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RE: RIM: What could go right
alexkinsella 8th Dec
Hi @ricksterd6,

Alex from RIM here. I???m sorry to hear you???ve had a hard time reaching us to provide feedback. Our goal is to give our customers a wide variety of options to get in touch with us for help, or to simply offer suggestions and provide input. In the future, please feel free to reach out via our website support form (http://bbry.lv/hPe8dh), on Twitter (@BlackBerry or @BlackBerryHelp) or on Facebook (http://bbry.lv/bdmrXv). Bottom line ??? we always love to hear from our customers.

Cheers,
Alex, RIM Social Media Team
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RE: RIM: What could go right
mmeade@... 7th Dec
I've had blackberry phones for some time now in my business. With the price drop on the playbook, I jumped on that. I compare to an android tablet that I have, and I really like the overall operation of the playbook much better. With the way it easily communicates to my cell phone, I can be online anywhere I have a data signal without having to go to a coffee shop. But they need to concentrate on the apps. I know that they are hoping that someone else will write all the apps, but I don't need to play Angry Birds, I need to carry out my job without the pen and paper. It's getting better, but there is still a long way to go.
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RE: RIM: What could go right
alexkinsella 8th Dec
Hi @mmeade@...,

Alex from RIM here again. When it comes to work, I hear you loud and clear on the importance of professional apps. That???s why we???re quickly ramping up enterprise-level apps for the PlayBook. We recently added a SharePoint client, which helps online meeting collaboration, a Citrix receiver for connecting to your work computer remotely, and an upgraded version of BlackBerry Mobile Conferencing to make conference calls a breeze.

When you have a chance, check out this Inside BlackBerry for Business Blog post on the top five business apps for the PlayBook: http://bbry.lv/odyRdU.

Cheers,
Alex, RIM Social Media Team
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RE: RIM: What could go right
Heenan73 7th Dec
Toast. Past 'sell-by' date. Nuff said.
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@Heenan73 Good argument! Really valuable!
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New Years wishes!
cmurray@... 7th Dec
RIM may indeed have 'things' coming down ther pike in 2012. It seems that in North America RIM can't win - well in competition with Apple, etc. - but in the rest of the world it's winning. Given the fact that it has a secure system many people who are concerned about privacy may be compelled to switch to RIM or have their communications devices use RIM's secure technology. Talk about irony!
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RE: RIM: What could go right
Heenan73 Updated - 7th Dec
@cmurray@... Actually, you are mistaken. It isn't 'winning' outside North America, it's either 'holding' or 'declining slower than in NA'. Claiming a 'win' in most markets is stretching the truth to breaking point.

Though I hear they sold two in Uzbekistan; that's 100% up on last year.
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RE: RIM: What could go right
Knowles2 7th Dec
@Heenan73 It maintaining it market share in the UK, with slight increases over the years.

All teenagers want these days are blackberries, not iphones or Android.
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RE: RIM: What could go right
John Hanks 7th Dec
@Heenan73 Why do you hate BlackBerry's so much?

They are by FAR the most productive and efficient smart phones. If you have it connected to a BES and Outlook, it's almost heaven.

I've used Android and iPhones and can't make them work as fast for getting communications accomplished as a BlackBerry (with a keyboard).

To be fair, if geeking around with your device for hours is what you like to do, an Android device is your best bet. If you have the sheep mind of a 5 year old or are only interested in entertainment the Apple way, an iDevice is better.

If you have so little going on in your life that you need a new App a day, then BlackBerry is not for you.

The Playbook is a spectacular tablet! Everybody that I show one to is very impressed. They like the idea that I could hand it off to them, walk away and they can't get into my Email, Calendar and Contacts and Memos (which BTW are synced OTA within seconds to my Outlook Notes) because there is no native email client on the Playbook. It all resides on my BlackBerry, via Bridge, which also gives me free internet access when WiFi is not available, but a cell signal is.

The HD Cameras and great sound and GPS and Flash supporting browser and access to files and folders in the file system give it a huge leg up on most other tablets, especially the closed in iFad.
0 Votes
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My next phone will be a BB
p5cents 7th Dec
I recently had my 2+ yearold Blackberry die (power port broke). I was fed up with slow download speeds for Internet and maps (I use maps a lot), so I went with an Android unit (Nexus S). Right away I had complaints. First, I can't copy out of any email except one sent to GMail. So, when I get an email about something at a certain address, I have to pull out a pen and write it down (!) before hand entering it into the navigation app. This is rediculous. Then, too, I totally miss having all my messages in one Message inbox. Instead I have a Notification where new messages are linked. But I can't keep old emails and text messages in one place. Then, too, I can either keep ALL my messages on the email server or delete them all from the server. With BB I download email to the unit and can choose to delete or keep each email on the BB and choose to keep or delete each from the server. So I can keep old emails I want to keep on my BB and I can individually screen all emails that I want to keep on my home computer. Android doesn't let me do any of all that. Next time I will go with slower graphic loads.
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RE: RIM: What could go right
John Hanks 7th Dec
@p5cents

No need to have slower, the new BlackBerry phones are wonderful.
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RE: RIM: What could go right
noel@... 7th Dec
14 million Blackberries being shipped it is a lot of BB's. Remember Apple turned around their company in spite of everyone saying they were dead. Now they're the world's greatest company. Yet they never had the domination that BB enjoyed.

I know they've got severe challenges to overcome but sometimes the herd mentality can be, and often times is, wrong. As a mobility consultant at Vocio we deal with all the device manufacturers, I still have many clients with BES installations and a policy of only supporting BB devices. Many aren't interested in iOS and Android despite knowing others are adopting them.
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RE: RIM: What could go right
SBMobile Updated - 7th Dec
@noel@... They're going to be EXTRA mad at you when RIM tanks & you didn't give them the heads-up until it was too late!! Wake-up! RIM's toast! Adjust or get swept-away!
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@SBMobile Jump on the bandwagon! No, no, don't think for yourself! Wake up, follow the herd!
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RE: RIM: What could go right
JustCallMeBC Updated - 7th Dec
A lot of people, myself included, have always thought of RIM as a one-trick pony. To this day, their BB's *still* don't correctly support IMAP properly! They had a golden opportunity for a while to come up with a free standing mail server product that supported IMAP, POP3, their Blackberry service as well as Outlook clients that would have been a killer in smaller offices at least (if done right), but....

I often wonder what goes on in the boardroom meetings of these billion dollar companies when they are discussing the sort of problems RIM is having -- is it that the typical people who now run companies and/or sit on boards are going to be very well-paid regardless of how things turn out so that there is no real incentive to come up with any good new ideas or solutions?
@JustCallMeBC

It's usually called the C level dog and one trick pony show!
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RE: RIM: What could go right
John Hanks 7th Dec
@JustCallMeBC It's called MDaemon Messaging Server. It works great!
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RE: RIM: What could go right
JustCallMeBC 7th Dec
@John Hanks Yeah, I know about MDaemon, Merak, Kerio, Zimbra, and all the rest -- but RIM had the opportunity to do them all one better by offering full Blackberry "push" service without needing a 3rd party.

By the way, I've been using Kerio of late for Exchange Server replacement -- at least for smaller companies, it's laughably superior than Exchange, with maintenance being so simple and quick that downloading major updates actually takes longer than the actual installation. Also iPhone support is better than with Exchange Server, including being able to directly access public folders. Outlook works fine, although you can use whatever client you fancy, including Mac and Linux-based ones.
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RE: RIM: What could go right
John Hanks 8th Dec
@JustCallMeBC I guess you don't really know about MDaemon. It is owned by RIM and includes BES and BIS for Free. It does in fact work spectacular. Activesync is an additional one-time $150.00, but that's because they have to pay Microsoft. Only BlackBerrys do Memo and Task Sync right, but other PIM features work on IOS and some Androids. Many of the Android devices are quite buggy, but can work well.
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RE: RIM: What could go right
JustCallMeBC 8th Dec
@John Hanks Looky that -- I just looked it up. I had installed MDaemon email servers a long time ago, and then moved on to Merak, and then to Kerio. So RIM bought Alt-N (the makers of MDaemon) back in 2009 -- who knew? I certainly didn't and I periodically search for stuff like this. A little bit too late in the game, I'm afraid.
0 Votes
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Nattering nabobs of negativity.
0 Votes
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RIM - what's wrong?
darkhamr@... 7th Dec
I still don't get the comments. While RIM is unquestionably making mistakes they are still a company that over 5 billion in earnings per quarter and until the writedowns for this quarter have been around the 700 million in profit per quarter. They may not be Apple, but sounds like they sell an awful lot of product to me and are far from being broke or 'toast'.
0 Votes
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@darkhamr@... Unfortunately people listen to "business analysts" instead of using their own perceptions in these things.
I think RIM will be fine, unless they get cornered by the market (like NORTEL was) griping on about what a bad investment they were, despite true value.
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RE: RIM: What could go right
John Hanks Updated - 7th Dec
sorry, clicked twice
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RE: RIM: What could go right
John Hanks Updated - 7th Dec
Why do so many people hate BlackBerry's so much?

I think many people were provided a locked-down BlackBerry by their employer and don't realize that there are a great many apps available and the newer phones are quite good web and multimedia devices too.

I had one client with a BlackBerry Bold 9000. He refused to get a data plan or to sync his calendar and get email on it. So when he needed a new phone, he got an iPhone and says how great it is. That's not fair to compare a crippled older device with a shiny big screened new one. He likes how he can tell his iPhone to call his wife. Big deal, I press and hold one key to speed dial.
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Best buy said sold out playbook during the promotion period. Are the number add in the third quarter calculation? The RIM just said it only sold 150,000 playbook in third quarter. That is a bad number
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RE: RIM: What could go right
mediumcool 8th Dec
arrogance before the fall
0 Votes
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RIM reminds me of Nokia and all other hight techs that were on top of the world and lost their focus on their business. Then the rest of the world caught up and passed them by. BES Server will be a thing of the pass in the next 2 - 3 years, their devices will never be the top sellers again. The new BB OS may run an Android emulator, but it still wil not be enough to save them. They need to buy a company that makes a full email container solution like theirs and sell it as their new solution to BES
0 Votes
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