Sony CEO Howard Stringer has apologized for being hit with an outage and a cyberattack, but with an additional attack likely the company faces a long road ahead.
Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.
To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.
And then Stringer apologized. Overall, it’s a stand-up approach to the hack and outage. The problem is that another attack is highly likely, according to CNet News.
Overall, Sony can explain its Playstation Network and Qriocity shutdowns, its defenses and steps to prevent a future cyberattack. But time will tell if Sony’s defenses are enough.
For Sony customers, it makes sense to stick with the company. However, Sony’s problem will be future companies. For instance, I wasn’t on the Playstation Network and this incident means that I’ll be in no hurry to try it out anytime soon—if at all. Sony will face a major perception and reputation issue going forward.
Related:
- Sony to offer PlayStation Network and Qriocity members free ID theft protection
- Sony implicates ‘Anonymous’ in PlayStation Network attack
- Sony reveals ‘Anonymous’ file was found on entertainment servers
- Sony security hole exposes another 24.6 million accounts
- More Sony bad news: Sony Online also compromised (this goes beyond the PlayStation Network)
- A look at what Sony’s doing to fix the PlayStation Network mess
- Hey Sony: Give gamers straight answers if you want our business
- Sony encrypted credit card data, but not user account info
- PSN debacle illustrates stark differences between Apple and Sony
- Sony’s PlayStation Network data breach: Game networks an irresistible hacker honey pot
- Sony confirms PlayStation Network hack exposed user info
- PlayStation Network intrusion hackers grabbed customer details
- 6 important things about the ongoing PlayStation Network outage that Sony won’t reveal
