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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

The biggest ripoff: text message beats movie popcorn

By | February 2, 2010, 10:03am PST

Summary: SMS text messages are the biggest ripoff, worse that movie popcorn.

Everyone knows that movie popcorn is one of the biggest ripoffs, right? I mean, really, how much does it cost to pop enough popcorn to fill that $6 tub? It turns out that movie popcorn carries a 600 percent markup.

Ouch. And yet it’s not the biggest ripoff out there, according to a report by CNNMoney.com. The biggest ripoff, by far, with a 6,500 percent markup, is… the text message.

Text messages themselves, according to experts, are just tiny blips of data being transferred to and from mobile devices and don”t even cost the carriers a full penny to process. Computer scientist Srinivasan Keshav, who testified on the matter in Washington last summer, is quoted in the post as saying that it’s actually closer to about one-third of a cent to deliver.

But don’t expect anything to change anytime soon.

A couple of weeks ago, the Justice Department wrapped up an investigation of text-message pricing. Washington had wanted to know why all of the carriers had doubled their rates from 10 cents per message to 20 cents over the span of a few years. Was it collusion? Why would they need to do that? The carriers and other experts, including Keshav, were called to Washington to testify. And then… it was determined that no action by Washington is necessary.

Those of us who pay for flat-rate, all-you-can-text plans don’t worry about the 20-cent “ka-chings” with every message sent. And, some months, I like to think that the wireless carriers actually lose money on a customer like me.

If you could see my kids hammer out text messages, you’d know what I mean.

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Sam has been a technology and business blogger for more than 18 years.

Disclosure

Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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Right on Cornpie!
Texican 8th Feb 2010
Are you or your kids SLAVES to text messaging?
Get a grip on yourselves, cancel the SMS plans, start a movement!
I don't text message and never will, I grew up just fine without it, nobody "needs" it, thats BS, just dial the darn number...unless you are just too WEAK to handle it..then suck it up.
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So........
djmik 2nd Feb 2010
What do we do now? Just because Washington tells us there is nothing for them to do, doesn't mean something doesn't need to be done. We can all make the reasonable assumption that some greenbacks influenced this decision. What bothers me is that we are expected to just accept this. Is there another way we can get together and collectively tell the carriers 'enough is enough' or will we continue being sheeple?
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Seems to me...
rapson 2nd Feb 2010
...if the government won't get involved the only thing we can do is "vote with our feet" - stop using text messaging altogether and drop it from our plans. That's what I'm planning to do.

Carl Rapson
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Is there some sort of gun to your head...
JohnMcGrew@... 2nd Feb 2010
...that forces you to use text messaging if you
think what you are paying is so unreasonable?
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its not about the gun
roryelliott 2nd Feb 2010
I think that the issue is not so much that I am forced to use text messaging, rather it is that there appears to be an enourmous/unreasonable profit being made and the suggestion that in the US there are anti-competative forces at work, i.e. collusion between suppliers of your cell services. This is where Government needs to be on the side of the user as the only institution with the power to break up cartels. We probably have the same issues here in the UK and europe... in the end the story has generally been that providers have needed to recoup costs of the setting up of the networks etc and the discounts on the handsets they provide, but I feel sure they do that and then some.
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If it's "unreasonable", then stop using it.
JohnMcGrew@... 2nd Feb 2010
I assure you that once people stop paying such a
silly price, the price will come down.

What you are arguing is: I am too lazy to do that,
and I want the government to fix this for me.
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I don't use it -- haven't for years. In fact, I had my phone telco turn the service (along with all the other 3G %$#@).

The point you miss is that you can't have SMS competition unless you change your telco, tel no. etc.

It's a captive market-so when 5000% min markup is the norm then it really is extortion.
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It may be a "captive market", but...
JohnMcGrew@... 3rd Feb 2010
...that doesn't mean that people have to consume
it. At least you shut it down, like I did.
What I don't get are people who freely use a
product that they think is overpriced, and then
complain about how they're getting ripped off.
If they're getting ripped off, it's completely
in their power to stop getting ripped off by not
texting.

It's not the government's job to cater to the
whims of out-of-control whining children.
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Sure
Azathoth 2nd Feb 2010
It's supply & demand, well, I guess in this case it's just demand. Sure, if enough people would say...wait for it..."I'm as mad as hell and I'm not going to take it anymore!" then yeah, text prices would come down. But, the days when people would organize to effect any kind of change are past. (Don't bother bringing up Obama or Tea Parties, those events were and are as orchestrated as a Beetoven symphony.) So, that's it. We'll all whine and complain, then suck it up and pay whatever we're told to for as long as we're told to and at whatever interest rate we're given. Like good little sheeple.
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The difference is...
JohnMcGrew@... Updated - 4th Feb 2010
...that I can boycott paying for text messages.
(Which I have) I can't boycott paying taxes, lest
people with guns come to my home, seize my
property and take me to jail. To date, Verizon,
AT&T, Sprint, etc have yet to be given that power.
I've tried to expose this sham before on ZDNet. SMS/Texting is the biggest rip-off ever. NASA can get an ASCII character across the solar system cheaper than you can cell phone to cell phone. Part quote:

"Oh, BTW, did you know that the average user pays more to send an SMS text message character across town than it does for NASA to send the same character to and from the far reaches of the outer solar system?"

Read full post here (go to 'Re SMS'):

http://talkback.zdnet.com/5208-9595-0.html?forumID=1&threadID=66084&messageID=1246409
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How about Caller ID?
alokgovil 2nd Feb 2010
My local phone service was 8$ per month (not including various govt. fees), but caller ID is $10 per month! I always looked at it together since I do need caller ID and said that local phone service is about $25 per month + calls.

Aside: Now I have Vonage which is $25 for unlimited everything, even international calling to most countries is included!! -- http://www.vonage.com/residential_calling_plans/vonage_world/ Call quality is great too!

Let me know at alokgovil at hot mail if you want to sign up and I can get you one month free.
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Right. A similar scam -- It too is extortion.
Irritated_User 2nd Feb 2010
Right. A similar scam.

In any other industry it'd be extortion.

Of course it is here too but is communications so anything goes.
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Exactly how is it "extortion"?
JohnMcGrew@... 2nd Feb 2010
Are they holding your children hostage or
something?
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It's extortion
dunmerbob 2nd Feb 2010
No, they've figured out a way to hold a service hostage.

Using text is becoming less and less optional; some of us have to use it for work communications, and it's often the only way I can contact my kids in emergency situations. Any carrier could start pricing text fairly, which is virtually free; that they don't points to collusion and other fun "free" market practices.
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Give me a break.
JohnMcGrew@... 2nd Feb 2010
You "need" a service that didn't even exist 10
years ago to contact your kids. How did your
parents deal with this?

The phone companies have figured out that you (and
millions others) are willing to pay to have
"emergency" contact with your kids, and you're
paying it. Seems fair to me.
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Then an addiction?
John Zern 2nd Feb 2010
Get everybody doing it, then....raise the price?
So in your oppinions it is ok to charge an outrageous price for something"we don't need to use" How do you feel about $20000 for a cat scan of your knee, you don't realy need to usit it if your not an athlete????
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Sheesh
Azathoth 2nd Feb 2010
How about taking a chill pill before you start typing? It appears that you're too upset to properly spell/grammar/sense check your posts.
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Azathoth ... Come On
Hal_9001 3rd Feb 2010
His statement was to the point and it didn't seem radical at all. You're the one taking it to the extreme with your "spell/grammar/sense" attitude. Get back to the topic at hand and drop the "better than you" facade.
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*shrugs*
Azathoth 4th Feb 2010
You're right, I was off topic. But no apologies.
How could they possibly NOT see collusion when ALL the the carriers suddenly double their rates without a corresponding hike in related infrastructure costs? It's simple, "We'll contribute to your campaign if you make this go away." Yup, the buy-all end-all of US politics.

What possible reason could they use to justify that kind of hike? They couldn't, so they didn't, and people just accepted it because the teenie-boppers can't keep their fingers off the TXT buttons, even when those they TXT are standing right next to them. (But they'll say that they do this because it allows them to talk about others around them without them hearing... Uh, Wut? Maybe they shouldn't be saying ANYTHING then.) Ah yes, but those Cell corporations had to pay the executive's bonuses again... How silly of me. Now I know why they raised the rates.

The same reasoning goes for the phone companies giving the public the Colossal Wedgie with the exorbitant costs of Caller ID and related services.
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It's free enterpise
Azathoth 2nd Feb 2010
Oh please,do you want the government telling businesses what they can charge for goods and services? If you ran a hardware store, would you want some bureaucrat telling you what to charge for a hammer? Ok then, now sit back and let the free market take care of all this supposed price-gouging. As we all know, in our free enterprise system some company or individual will come along and offer competion to the big telecomm companies and prices will stabilize at a poing where everybody, consumers and producers, will be happy.

Oh, hey, gotta get to the market, today is Tuesday and Tuesday is Soylent Green day.
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Hmmm,
Azathoth 2nd Feb 2010
Ok, instead of saying I was going out for Soylent Green, I should have said that I have to get to the arena, Houston is playing Madrid in the Rollerball finals tonight.
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"Free market" only applies...
Zorched 2nd Feb 2010
When the opposition isn't so big they can crush anyone hoping to compete.

That's the US today. If some small guy tries to compete they're either crushed or absorbed before they can actually become a threat. The providers who go with said little guy are then alienated and then also crushed.

Let's look a ticketmaster as an example. If an artist dares not go with them, they get locked out of markets and can no longer play certain venues. They then starve.

Sure that's free enterprise.

The only thing people can do is vote with their wallets, and when all the competitors collude and do the same, then either you don't have a possibly critical service (911 for example) or you bend to them and pay up.

That's not free enterprise, it called locking a market down.
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Yep.
Azathoth 2nd Feb 2010
That is exactly what a free market/enterprise system leads to. Whoever gets the upper hand first is in control. In a true free market there would be only one of each industry or marketer, perhaps only one corporation in total control of everything and everybody.
In the UK you basically get free texts or an absurd amount a month - I get 1000 for free with my contract. Even on pay as you go deals you get free texts usually with a fair usage policy. Paying for text messages is so 5 years ago!
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The solution is easy.
cornpie 2nd Feb 2010
All parents of teenagers have text messaging disabled from your account ...or... make your teenagers get a job and pay for their cell phones themselves if they want them. How many adults are actually using text messaging? I've always thought it was pretty stupid myself and I am someone who really likes technology.
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Agreed!
nikacat 3rd Feb 2010
Text messaging is not only stupid. Properly speaking, it's the last resort for the stupid. For those who cannot form a complete sentence or (horrors) a paragraph, texting is the method of choice. Can't spell? Then text. You always can say you were so busy doing important stuff that you simply overlooked the correct spelling of "dog" ("doge"). Never learned where to plant a comma, period, colon or (horrors) a semicolon? No prob man, like text.

So now we begin to understand how the carriers can charge what they do. Their customers, in general, are morons, idiots, retards, and simpletons.
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Right on Cornpie!
Texican 8th Feb 2010
Are you or your kids SLAVES to text messaging?
Get a grip on yourselves, cancel the SMS plans, start a movement!
I don't text message and never will, I grew up just fine without it, nobody "needs" it, thats BS, just dial the darn number...unless you are just too WEAK to handle it..then suck it up.
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Don't *****. Get rich.
kidtree 2nd Feb 2010
The market is waiting for someone to step in with a cut-rate plan offering texting at 10 or 12 cents. Put together a business that undercuts the competition and still makes a profit, and you could be the next force in the market.
Any market that's dominated by companies selling the same thing for the same high profit is not a reason to go crying to Congress - it's an opportunity for an entrepreneur. All it takes is a competitor eating up market share, and the big boys will fall in line. Are you gonna be that guy, or are you gonna whine in your beer?
I'm living in Belgium and went recently to Hong-Kong.
Guess what: a text msg from HK to Belgium - in roaming - cost me 0.01 Euro (around 1.42 cent) when a text msg inside Belgium cost 14 to 21 cents and a msg from Belgium to HK 70 cents.

Anybody else working with that profit margin would be in jail for long or pushed out of business by cheaper competition...
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What's new? They're not charging for the data network costs, they're charging for convience and demand. Kids text other kids in the same room, because they don't want the other kid in the room to know they're being talked about, or because they don't want the parents to hear it. The cellphone companies will charge what they can get.

Were there congressional hearings about the markup on pet rocks?

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