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Larry Dignan, Andrew Nusca and Rachel King

The dusty tablet problem, or why you can't beat the iPad

By | October 17, 2011, 7:14am PDT

Summary: Motorola’s Xoom “Family Edition” and why Apple iPad rivals have yet to get their act together.

There are an awful lot of tablet computers out there. The problem is that no one’s buying them.

Motorola this weekend debuted a $379 Xoom “family edition” that undercuts the segment-leading Apple iPad by a good $100 but fails to captivate the imagination by taking an existing device and chopping the memory in half, to 16GB.

(To be fair, the Xoom Family Edition comes preinstalled with about $40 worth of apps, such as Asphalt 6, SimCity Deluxe and the child access-restricting app Zoodles, which is the politically-correct version of what your children will say when they run up against the parental restrictions you’ve set. Zoodles!)

In an article about this device, the Wall Street Journal’s Andrew Dowell acknowledges that the move “underscores the difficulty companies are having competing with Apple Inc.’s iPad on anything but price,” citing Hewlett-Packard’s ill-fated TouchPad and Research in Motion’s poorly performing PlayBook.

Add Samsung’s Galaxy Tab and it’s clear that every company not named after a piece of fruit is grasping desperately for market share.

If you think that’s just Apple-favoring puffery, it’s not: the iPad accounts for about 75 percent of all tablet shipments. Despite the fact that Samsung, HP and others have been making portable computers for years, they were still caught on their heels when the iPad debuted at $499. In a moment of supply chain magic, Apple managed to release a premium product at a price its rivals couldn’t touch. This high-low mix is still killing them, slowly.

This Xoom story is representative of where the tablet industry is right now. Instead of acknowledging the tremendous flaws in the device — which I detailed on the Toybox blog in February of this year — the company is rolling out the old horse again, with a disingenuous spin that is simply embarrassing.

(Why the harsh words? Because my biggest problem with the Xoom was its confusing user interface. And now you want to give this heavy glass thing to a child and say it was built for them? For shame!)

The problem with the Xoom — and TouchPad, and PlayBook — is that companies are rushing to market. None of them thinks they can beat the iPad, and at this point, they’re right. So they’re fighting over No. 2, as many chief executives of these companies have publicly acknowledged.

But mediocrity is not a sharp tool with which to wage war, and every iPad rival has debuted in some half-baked form: the Galaxy Tab offered too little for too much; the Xoom offered frustration at a premium; the TouchPad offered kludgy hardware and the PlayBook, loads of bugs.

You can nit-pick at any device, iPad included, but there are few who can argue that all of these rival devices didn’t ship with obvious, could-have-fixed-it-if-we-didn’t-rush-shipment problems. The common thread among all of these devices? Not enough thinking about the product itself, just the opportunity being missed.

Basketball fans, it’s akin to passing the ball to where your teammate is, versus where he’s going to be.

If you’re a business user, this is a tough reality to swallow. It’s clear that the tablet computer is a traveling executive’s best friend, but no CIO is going to sign off on the purchase of thousands of unfinished products that might not make it to the end of the year. (We’re not even talking about enterprise security and support here. We’re simply talking about competence.)

It’s been 1.5 years since the debut of the original iPad, yet we’re still very much in the infancy of the tablet market. But the feeling persists, at least for me, that it shouldn’t be this wild, this lawless, when it comes to execution.

Build a $500 device, sure. But don’t make it feel like the cut-rate version of a device costing $1,000.

Consider this post a moment of frustration and a call to arms: tablet makers, please design and execute on a device that pleases an audience — any audience — better than the iPad. Attempts to fight a multi-front war are a losing strategy, and releasing a sub-par product is inexcusable, whatever the price point.

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Topics

Andrew J. Nusca is associate editor of ZDNet and editor of SmartPlanet.

Disclosure

Andrew Nusca

Andrew J. Nusca does not hold any investments in the technology companies he covers.

Biography

Andrew Nusca

Editor

Andrew J. Nusca is an associate editor at ZDNet and editor of SmartPlanet. As a journalist based in New York City, he has written for Popular Mechanics and Men's Vogue and his byline has appeared in New York magazine, The Huffington Post, New York Daily News, Editor & Publisher, New York Press and many others. He also writes The Editorialiste, a media criticism blog.

He is a New York University graduate and former news editor and columnist of the Washington Square News. He is a graduate of the Columbia University Graduate School of Journalism. He has been named "Howard Kurtz, Jr." by film critic John Lichman despite having no relation to him. He lives in his native Philadelphia with his wife, cat and Boston Terrier.

Follow him on Twitter.

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RE: The dusty tablet problem, or why you can't beat the iPad
newage44@... 20th Oct
Bottom line: too verbiose; you want an Ipad knock off that costs half the price..say it and forget it..won't happen unless you are willing to compromise - your're not...I have a gtablet and it works just fine for what I want with Acrobat....when Apple and Acro get it together, I will revisit the Ipad..and, yes, I have both. ...disclaimer of bias...
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Wow and HARSH!
James Quinn 17th Oct
Still I think a lot if what you said us right on the money. Me to products do no impress. Pepsi does not compete against Coke by saying "We taste almost like Coke" No pepsi claims they are better and have a unique flavor... That is what they push.

Pagan jim
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@James Quinn

But Pepsi sucks. It tastes like a flat Coke.
@Hallowed are the Ori

Ha! Yeah but they a least pretend Pepsi taste better than Coke, but us the user knows better.
No one else gets preferential pricing from suppliers. Apple is able to sell a $1,000 tablet for $500 and still make a profit. No one else can. How on earth can others compete with a $500 tablet that costs $500 when Apple is selling a $1,000 tablet for the same price?

Add to that the fact that Apple will not give anyone else access to the best and biggest ecosystem on the planet and there is absolutely no set of requirements where anything other than buying the iPad is the right answer.

When your choice is between something good and something terrible, that isn't a real choice. It is a meaningless choice. There is no meaningful choice in the iPad market. There is only iPad. It is a sick market. We all lose.
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Who's this "we" white man?
James Quinn 17th Oct
@toddybottom ... Apple stock holder here.. Ecosystems can be created just ask Apple. As for parts well put up the money and order the volume that makes similar terms to Apple's economical to the suppliers. Say here is an idea make a limited selection of phones, MP3 players, and tablets each device using very much the same parts and bingo you have volume! In other words do the messy, ground work and take the risks then reap the rewards. Sort of say like that company everyone is talking about what is their name again????? Oh yeah Apple!

Pagan jim
@James Quinn

Don't listen to Toddy, he's hopeless.
@James Quinn

You are showing your age, James (as I am) for that old Lone Ranger - Tonto punch line. (But I did get a chuckle out of it.)

My background is in automative manufacturing and what you outlined is a common practice for cost cutting or maximizing resources. By building many automobiles off a common platform, enormous cost savings are obtained. It is almost a "Business 101" early lesson.
Name a set of requirements other than "Must not be built by Apple" that would lead to you recommending that the person buys anything other than an iPad.

There aren't any set of requirements that are best satisfied by any tablet other than the iPad. That is the definition of meaningless choice.

It is a sick market. We all lose.
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That depends
Michael Alan Goff 17th Oct
What is their exact use for it?

If I don't have an exact use, I can't tell you what the best tablet for them would be. Do they have a smartphone? Which smartphone do they have? It isn't as simple as to say that I would recommend one tablet to everyone, I wouldn't.

Each is a tool, each has something the others do not.
Name a single set of requirements that would result in you suggesting the person purchase a tablet other than an iPad.
Name a set of requirements other than "Must not be built by Apple" that would lead to you recommending that the person buys anything other than an iPad.

Who says that and how can that be?

And aren't these tablets displayed side-by-side on the shelves of Best Buy?

There aren't any set of requirements that are best satisfied by any tablet other than the iPad. That is the definition of meaningless choice.

Then answer my question(s) up above. At least these non-Apple tablets are on the shelves, easily available to anyone who wants one. How many Linux desktops do you see on the shelves? Or even offered by the OEMs?

It is a sick market. We all lose.

Well cry me a river you hypocrite.
If somebody has a blackberry, as a large amount still do, I would say that they would be better off with a Playbook. It syncs nicely with their phone, has great email for... well, blackberry users get great email.

If they are going to use it more to read/take notes, I would say that the HTC Flyer is more up their alley.

If the person has a large number of Android applications, I would recommend the Galaxy Tab 10.1 or the Xoom, depending on personal want for size.

Some people don't really like the 10" form-factor, and I can't really blame them 100%. After all, people need what they need.

There are other tablets, and most of them compete with the iPad. Have they beaten the iPad? No, it's not even been two years since Apple redefined the tablet market. They may never truly beat Apple, but the competition will help everyone.

I could come up with specific examples, but I decided that the wide brush approach showed that there are, indeed, reasons why somebody wouldn't buy an iPad.
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"If somebody has a blackberry, as a large amount still do, I would say that they would be better off with a Playbook."

The Playbook is an abject failure when it comes to sales to Blackberry owners. The truth is that you are better off with an iPad that syncs with your email provider than you are with a playbook that forces you to carry your blackberry everywhere you go. Besides, the Playbook is not going to be around much longer. You are recommending someone buy a dead product. Not good advice.

"I would say that the HTC Flyer is more up their alley."

Because of the stylus? Poor excuse. I have a stylus with my iPad and it works just fine. So the Flyer does not give you any advantage yet has a ton of disadvantages. Again, very bad advice to go with the Flyer.

"If the person has a large number of Android applications, I would recommend the Galaxy Tab 10.1 or the Xoom"

Apple's App store is far bigger and safer than Android's so again, this is very poor advice. If applications are important to you, iPad is by far the better choice.

"Some people don't really like the 10" form-factor"

But 10" is the perfect form factor. Anything bigger is too big and anything smaller sucks for browsing and is basically a big smartphone that won't fit in your pocket. Apple sold so many iPads because 10" is the right size. Again, suggesting that anyone go with any size other than 10" is bad advice and will only result in that person getting frustrated with their inappropriate screen size.

There is absolutely no set of requirements out there that could result in anyone correctly choosing anything other than the iPad.

It is a sick market. We all lose.
@toddybottom ok.. I got it. I was about to buy a Galaxy Tab, but hey... you saved me. You pointed out why I should be buying an iPad2 instead of the tab. You are the best toddy... keep up the good work
@browser.

I'll bet he/she doesn't even see your point.
@toddybottom It's only impossible to build a tablet that competes with the iPad because if you do, they sue you for "making a tablet that competes with the iPad", a concept they've apparently patented, copy-written, and own all intellectual rights to. Just look at HTC and Samsung to see what happens when you make an Apple superior product.
I think that other producers should not hurry because without Steve Jobs Apple will very soon start making first mistakes (they already made the first one with iPhone 4S, as they are presuming that people will simply buy anything that has an bitten Apple on it), and they should invest in educating people, that is telling them that Apple goal is to suck them in their ecosystem and then suck all the money from their pockets. iPad is there just to suck them into the ecosystem while afterwards Apple can slowly and gradually suck their money the way it does ...
@AdnanPirota

4 Million sales in the first weekend is the type of mistake I wish I had.
@Michael Alan Goff

^^^+1
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@AdnanPirota... And the repeated use of the word "suck" am I to take it that you suggest Apple branch her iPad and iPhone into the Adult Entertainment business? Or were you saying something all together different?

Pagan jim
Use my Asus Transformer every day and love it. I've played with an iPad and can't really say it has a superior user experience. The apps available (evernote, dropbox, sling player, etc.) are not just similar to the iPhone, they are identical or better. I like the aspect ratio of the screen better on the Transformer too. Can't wait for the Transformer 2 with the Tegra 3 processor. I'll be buying it the first day it ships if it ships with Ice Cream Sandwich.

I have been a happy iPhone user since the 3G, but I played with a Galaxy 2 S yesterday and was blown away. Equally fluid and easy to use, same apps, giant, screen with gorgeous colors and resolution. No noticeable pixilation in text even when zoomed so that a single letter took up nearly the whole screen. I won't be switching until I can buy a phone with ICS, but I see no reason not to consider these phones full equals with the iPhone.
@rshol
No? Then it isn't real competition.

Nothing other than iPad has access to a good ecosystem and while some stupid ignorant naive people will suggest that others just "create" an ecosystem, the truth is that this would be a very unwise investment. It takes too much money and far too long to be worth the risk.

We are stuck with the iPad as the only meaningful choice in the iPad market for many years to come. I estimate 20 years.

It is a sick market. We all lose.
@toddybottom ... Not competition? Then I suppose the fact that he can get music and other entertainment onto his device sans iTunes does not count either? It has to be iTunes even if he does not like iTunes and prefers alternatives? Now that's choice! Hey want the world to beat a path to your door? I'm told if you build a better mouse trap that works very nicely:). So you know iTunes is considered a success so you have a basis or guide post in order to base you future mouse trap on. Don't expect the guy who built the original mouse trap to hand you his to play with.... It's his after all and he's shown you how it works what more do you want? Do some work at least.

Pagan jim
Nothing other than iPad has access to a good ecosystem and while some stupid ignorant naive people will suggest that others just "create" an ecosystem, the truth is that this would be a very unwise investment. It takes too much money and far too long to be worth the risk.

Then the others just aren't serious about tablets. When you do something half-assed, you will get half-assed results.

Now keep moaning. It's fun. lol... grin
@toddybottom

I don't need iTunes to get music, I have spotify.

I don't need iTunes to get movies, I have netflix and the Android Market.

What am I really lacking on my Xoom in terms of an ecosystem?
@toddybottom

NZ, will you stop with the stupid close to every post? Please?
@toddybottom Really? I have access to All of Amazon's Movies, Books and Music (they're as big or bigger than Apple in all these areas) and every day more and more vendors are releasing their Apps for Android!

So tell me, where is this Eco-System Lacking?
@toddybottom
Yes, yes it does. I can run any Android app I want from 2 different app stores. Plus how many apps do you actually use? Let's be honest here.
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RE: The dusty tablet problem, or why you can't beat the iPad
LoverockDavidson_-24231404894599612871915491754222 17th Oct
There are an awful lot of tablet computers out there. The problem is that no one???s buying them.

I've been saying that all along. Waiting for this tablet fad to pass.
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@LoverockDavidson_... This is the same ninja squad trained by Apple and supplies with a never ending source of revenue that each time a successful Apple product us releases pounce online and with secret ninja skill's purchase millions of a given product release! They purchse even the ever unimpressive incremental and or minor upgrade as well in huge volumes! Legend says they are legion but in truth they are a small number of 5 middle aged housewives with mad shopping skills each armed with a golden ninja card:)

Pagan jim
@James Quinn

LOL, it's a fad until MS comes out with Win8 and puts it on a tablet. Suddenly, it'll be the end all iPad crushing device that rules the tablet market.
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RE: The dusty tablet problem, or why you can't beat the iPad
LoverockDavidson_-24231404894599612871915491754222 17th Oct
@James Quinn
Lets look at who is buying tablets. People who already own other Apple gear. Outside of that people are buying tablets because they are overpriced although Amazon might change that.
Infant markets bring a great deal of upheaval. The iPad is the leader now, but seems to be losing some brand capital as they continue the ridiculous lawsuits. Things will level out, Android will grow and continue to impress and there will be a mature market where the winners flourish and the losers will not enter. The tablet market is what? 50 million strong? Even 100 million? Give me a break.
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Editor
A fair point.
andrew.nusca 17th Oct
@hoaxoner Precisely how I felt about the first Android smartphones. Here's the problem: it's not 2008 anymore. If there were mobile operating system things to work out, understood. But poor quality control for hardware, software or both is no excuse for a new market segment.

I'm not complaining about the trials of battery life across all tablets; I'm complaining about poor examples of products we know can be better.
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It's the way of Android
Michael Alan Goff 17th Oct
@andrew.nusca

The early adopters (1st gen) aren't given anything amazing. Second gen is where it's at, really.

But don't worry, it's only been about 2 or so yrs since the tablet market was reinvented. This is similar to 2008, really. There were tablets before, but Apple reinvented them.

Give it a couple of years and there will be more Android tablets than iPads, with Apple still taking a lion-share of the profits.
@hoaxoner

Who are they losing brand capital with? Outside of IT Pros and recreational geeks, I guarantee you nobody knows or cares about the lawsuits.
"Basketball fans, it???s akin to passing the ball to where your teammate is, versus where he???s going to be."

I'm a basketball fan and that did not make much sense, sorry Andrew. You're supposed to pass the ball to where your teammate is positioned (at the post, three point line etc). Let's keep it at ice skating, these guys are skating to where the puck has been, instead of skating to where its going to end up.
@dave95.

Actually, if you're passing to someone who's moving, you have to throw ahead of where they are. While I'm not a basketball fan, it seems to me that the players do more than just stand still.
@msalzberg

Actually, if you're passing to someone who's moving, you have to throw ahead of where they are.

Of course i know that. But read the quote again: "Basketball fans, its akin to passing the ball to where your teammate is, versus where hes going to be."

Nitpicking here, but my point was in basketball, you also pass the ball to where your teammates is, where he's positioned. Where he's stationed. Nothing wrong with that. This is why the original quote (from Gretzky and later Jobs) was referencing ice hockey, where it made more sense. Players are constantly moving unlike basketball, and skating to where the puck will end up on the ice, not where it's been.
@dave95

Ah, but sometimes where your teammate is going to be is where he is happy
You guys aren't dealing in reality, none of these Tablets are what people are making of them including the iPad!

I go into the local best buy and yes there are tablets in inventory for all brands... The difference is the Apple Inventory is more than 3x that of the next Competitor! Crud, Apple's stock in the Best Buy is more than 3x all other tablets combined!

What does this tell you? They're not selling as well as people believe either. The bottom line, disposable income is not what it once was!

Another note, I managed to find 2 iPad 2's used at very low prices!

I bought an iPad 2 32 Gig with a year of Apple care used for $450 and it was literally 3 to 4 weeks old! I know this because that was the purchase date when I called Apple to transfer the warranty!

The next was a 64 Gig iPad 2 that was about 2 Months old and in mint condition... I got that for a friend for $500!

These used prices are all over the place as I have seen others since. Now if people felt these things were worth more then why are they so cheap?

People need to evaluate this market better because I think we're going to see these sales numbers come out in the fire sale.
@Peter Perry ... Of what Apple products STILL have a good resale value? 500 seems like a solid price for a used product mint or not especially since new it sold for what 700? Not sue myself but I'm betting it was under a thousand new:). Now I know customer satisfaction with Apple products is legendary and it's hard to believe this but rarely a customer does purchase an Apple product and is NOT blown away with it! Hard to fathom I admit but it's true! I would hazard a guess that tablets are likely even slightly more volatile than normal cause they are new to the general public and likely there are those who purchase without having a good idea what a tablet will and will not do for them and so you get the odd mint condition opportunity:)

Pagan jim
@James Quinn That is about $250 below what they paid for it with Apple Care and Taxes 3 weeks earlier, that is not a very good value for 3 weeks of usage and the same goes for 2 months on the other...

I honestly would put this in line with the other tablets because selling a $535 XOOM for $350 isn't any worse than selling a $750 iPad 2 for $500.
@Peter Perry Oh and addressing your other issues...

The XOOM was as well built as they come, it is a solid piece of hardware...

The Flyer was the best built Tablet on the Market, it was solid and it was designed with a target audience in mind (artists).

The Galaxy Tab 10.1 matched the feature set of the iPad 2 and performance was close... the problem is, people buying Android Tablets wanted the flexibility of the added features like DLNA (yes you can play stuff on your TV without Airplay), HDMI, USB and SD Card support... so if they wanted these things then Samsung missed their target market because people buying Android don't usually want an iPad like feature set.

The Transformer seemed decent on paper but when you used it, the device had too much plastic and very poor speakers!
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@Peter Perry

Pagan jim
@James Quinn Oops =D
@Peter Perry

Dude anything is better than aluminum... I like to play a game with my iPad2 its called lets see how many new scratches i can put on this thing today. Its pretty but not practical. I would rather have plastic. I also have a Toshiba Thrive and love the feel of the plastic back and it does not scratch and it takes a lot more punishment in case of a drop.. Didn't stop me from buying an iPad2 though I guess. Just wish they would drop the casing.. Same thing for my MacBook Pro. Scratches everywhere.
@heathman

Say what? Do you really think aluminum scratches more easily than plastic?
@Peter Perry

Wow! You sure buy an awful lot of Apple products. You must be the fanboy to end all fanboys.
@msalzberg I have two products and one was bought for a jail broken Icade option.
Bottom line: too verbiose; you want an Ipad knock off that costs half the price..say it and forget it..won't happen unless you are willing to compromise - your're not...I have a gtablet and it works just fine for what I want with Acrobat....when Apple and Acro get it together, I will revisit the Ipad..and, yes, I have both. ...disclaimer of bias...

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