Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

The next tablet battleground: The enterprise

By | March 23, 2011, 3:00am PDT

Summary: The next round of tablets aiming at Apple’s iPad won’t necessarily be looking to go toe-to-toe with the device. Instead, tablets from HP and RIM will be deemed a success if they can keep Apple out of the enterprise.

The next round of tablets aiming at Apple’s iPad won’t necessarily be looking to go toe-to-toe with the device. Instead, these tablets—namely from the likes of Research in Motion, Samsung and Hewlett-Packard—will be deemed a success if they can keep Apple out of the enterprise.

Here’s the calculus if you’re aiming for the iPad dominated tablet market:

  • You’re not going to beat Apple at the iPad game. Most challengers will be happy to scream “we’re No. 2!”
  • The enterprise is another story. Apple has traction in the corporate world with the iPad and is rumored to be ramping up an enterprise push. However, Apple won’t have the sales army that traditional business technology players can bring.
  • If HP, RIM and Dell can get traction in the enterprise, they will chalk up a key win and defend their core businesses. And it’s unclear whether Apple even wants to play in the enterprise.
  • Samsung is going for partnerships with Cisco for VPN’s to garner enterprise interest.

Add it up and you have a bit of offense mixed in with a lot of defense in a core market. We’ll soon find out how this grand plan plays out for iPad challengers. RIM will launch its PlayBook April 19. And at the CTIA conference in Orlando, Samsung talked up its latest Galaxy Tabs. Both RIM and Samsung arrive with competitive price points.

Related: RIM’s BlackBerry PlayBook prepped for April 19 launch

The goal for RIM and HP (and to a lesser degree Samsung) is to play the enterprise game.  HP CEO Leo Apotheker and RIM co-CEO Jim Balsillie may talk about the consumer benefits for their respective tablets. But the real aim is to defend the enterprise.

Last week, Apotheker was asked repeatedly about the tablet market. He said:

HP is the world’s largest provider of PCs by far; PCs of any type — desktops, notebooks, notebooks, etc. And HP happens to be the world’s largest provider of printers, bar none. Laser printers, inkjets, personal printers, commercial printers, you name it. So from that point of view we have a position of scale that is unmatched in the industry.

We just announced our new devices — the touchpads and the two smartphones. We haven’t shipped them yet so right now we don’t compare really well with anyone because we haven’t done anything yet. But going forward we don’t intend to play in the junior league in this business either.

Apotheker also noted that HP would ship WebOS tablets as well as Windows versions. These tablets will inevitably be pushed as part of HP’s overall IT stack and cloud computing plans.

RIM’s strategy has been clear. Balsillie has talked up the PlayBook’s consumer capabilities, but we all know this tablet is about business. In December, Balsillie said:

CIOs understand and trust the BlackBerry Enterprise Server security model and are pleased that security will be extended to the BlackBerry PlayBook. We’re committed to ensuring that the BlackBerry PlayBook is enterprise ready for launch by delivering on key customer requirements, including pairing between BlackBerry smartphones and BlackBerry PlayBook, secure enterprise VPN, true multitasking, document viewing and editing, and a best-in-class web browsing experience. PlayBook offers numerous opportunities to transform businesses and our partners are eager to explore how BlackBerry PlayBook can help transform their business operations and customer engagements, with some customers delaying their plans to deploy other tablets in anticipation of the PlayBook launch.

Analysts have followed up on that theme and noted that there appears to be pent-up demand for the PlayBook.

Dell has a similar story with the enterprise focus. The company is tailoring the different flavors of its Streak at verticals such as healthcare. The rest of the field—ranging from Samsung to Motorola Mobility—also see tablets as a way to do business.

The wild card for all of these tablet players will be luring just enough consumers to be cool. Let’s face it: The days of handing out a device to employees are largely over. Workers are bringing their own gear to work and increasingly that means Apple, which may step up its enterprise game just a bit. After all, 80 percent of the Fortune 100 are testing or piloting the iPad. The challengers—HP, RIM, Motorola Mobility, Samsung and Dell—have the sales teams, CIO relationships and know how to cater to the enterprise, but they still have to produce tablets that will appeal to the average worker.

In the end, the next round of tablet battles will be fought in the corporation.

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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The Galaxy 2 is fantastic
SirMio 8th Nov
@crazydanr@...
Apple will continue to have dominance, but the Samsung is doing a great job a few years ago was unthinkable. The Galaxy 2 is a jewel of technology. Your information I have introduced a new thing, and that's why I thank you.
fuoristrada usati and
suv usati. thanks, regads
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Apple's false stat
MobileAdmin 23rd Mar 2011
I really hate the 80% of enterprise is testing / piloting. It means nothing as they are not tracking what is the outcome. Did they decide to deploy after? How large? Are they replacing another solution etc?

For example we piloted iPad last year with 10 users but have no plans to deploy it and are very interested in the RIM solution as we already have a huge RIM deployment and understand how it will intergrate with our business. Every single Apple product is about intragrating with the iTunes EcoSystem.

The need for iTunes and credit cards for iTunes accounts are the main reason we likely will never deploy iTunes at a larger scale.

BYOT will trickle in some users but those users will likely be restricted to email access only as the tablet "standard" gets custom apps, Microsoft Lync support etc.

It all depends on if any of these tablets can provide a compelling solution for enterprise and right now no one has it all. Apple has a solid tablet but its far from perfect.
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Same thing here
crazydanr@... 23rd Mar 2011
@MobileAdmin
We piloted almost 100 of them, and they're far from an enterprise device. How do you manage applications and versions across an environment? Why is there no decent authentication scheme for logging in? How do you securely manage data that's not appropriate for the cloud?

The execs will check their email on it. They may even browse the web. But we learned from the pilot there's no way we can deploy very many of these, so we're looking at other devices. I wish they would make the device business ready - it would be a great thing to hand to many people and have very little tech support. But they're not, and I think it's deceptive for all these articles to claim the iPad is an "enterprise" device. The hardware is, but the whole software ecosystem is set up for home use.
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@crazydanr@...

Totally agree with your points. Its easy with BYOT as you don't need to concern with these things but in the corporate liable / supported model I need to care greatly about App procurement / management.

Sadly most of these tech blobs seem to cater to consumers. I've been to many industry conferences and everyone talks about it but no one seems to have a means to do it (at a large scale).
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I remember when the iPhone first made
James Quinn 23rd Mar 2011
@crazydanr@...
the scene and for at least a couple years after that there was a constant claim on sites like this one that the iPhone would or could not make it in the "Enterprise" then slowly at first articles on Zdnet and other sites began to have stories of the iiPhone showing up in of all places the Enterprise. Now even today the iPhone is not in all businesses or Enterprise that I'll grant you but you'd be hard pressed to find a responder on an iPhone related article claiming the iPhone is NOT enterprise worthy or ready cause well it's in the enterprise at least some:) Were you guys one of those who made such comments about the iPhone?

Pagan jim
@crazydanr@... I think your points make a lot of sense. I tend to agree with you on them. We'll have to wait and see though.
Ryan Moran
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@crazydanr@...
Thanks for sharing! fantastic article, I'm glad to have been able to read this. community is full of responses!
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Information published here is so simple and clear. The research is pretty good. However, need to be a geek to get all this concept right.Thank you for this post:)
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This was an excellent read, as always. Great stuff like this is what keeps me coming back.
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0 Votes
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The Galaxy 2 is fantastic
SirMio 8th Nov
@crazydanr@...
Apple will continue to have dominance, but the Samsung is doing a great job a few years ago was unthinkable. The Galaxy 2 is a jewel of technology. Your information I have introduced a new thing, and that's why I thank you.
fuoristrada usati and
suv usati. thanks, regads
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@MobileAdmin I believe that Apple has a corporate developer option so that the applications that are created in house can be installed on your devices ipad ,iphone etc from your own servers. No need to install anything from itunes.
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@rfpower
You are absolutely correct. it is their Enterprise Developer Program. It took me less than a minute to find it online . . . and yes, that is a "dig" at those who spread FUD without bothering to check. You can find information here:
http://developer.apple.com/programs/ios/enterprise/
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@rfpower @ptorning

Well aware as we are already a member of the enterprise level developer program. Apple lacks the OTA delivery that RIM and others have. Who wants to sideload through iTunes? Reality is Apple needs to remove iTunes from the equation. It's not needed for enterprise and another point to manage.
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@MobileAdmin
"Who wants to sideload through iTunes?"

That's a fair point. It would be manageable for a business with a few devices but an enterprise with many or numerous devices would find it unnecessarily obstructive.
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RE: The next tablet battleground: The enterprise
lasvegasbacon Updated - 20th Jul
@rfpower Now even today the iPhone is not in all businesses or Enterprise that I'll grant you but you'd be hard pressed to find a responder on an iPhone related article claiming the iPhone is NOT enterprise worthy or ready cause well it's in the enterprise at least some:) Were you guys one of those who made such comments about the iPhone? san jose dentist

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@MobileAdmin Apple have really strengthened their enterprise offerings SEO Backlinks
@casper01
Undeniably believe that which you stated. Your favorite justification appeared to be on the web the easiest thing to be aware of. I say to you, I definitely get annoyed while people think about worries that they just do not know about. You managed to hit the nail upon the top and defined out the whole thing without having side effect , people can take a signal. Will probably be back to get more. Thanks
Extractions
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The iPad is basically an entertainment device. Android and Honeycomb are not that much better for business integration. The new Samsung device may be more interesting already having some of the integration software in it. I will wait at least for RIM and probably for the HP WebOS device before making any decisions about which our company should use.
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@hayneiii@...
Have you tried Numbers? Or Pages? Or Keynote? It might be an illuminating experience for you. Not saying that those apps would hit the bullseye for your company, but they certainly show the potential that the iPad has to be MUCH more than an "entertainment device".
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@Userama Yeah and if you coupled that with a real dock they would be good... Oh but Apple fuckered that up with their portrait orientation dock!
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Just curious, Peter,.......
Userama 23rd Mar 2011
do you hold letters and most other documents in "landscape" when you read them?
0 Votes
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@Userama
I'm with you. Claims that the iPad is only an entertainment device or a consumption device can only be made by those who have never used one. There are a wealth of incredible creation apps for the iPad (and iPhone) - apps for sound, music, animation, movies, documents, image editing and so forth.
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RE: The next tablet battleground: The enterprise
lasvegasbacon Updated - 20th Jul
We WANT the iPad to be an enterprise-device so badly that we'll defy all best-practices to make it one.

You can talk in circles all day about execs using it for email, but, if tt can't be properly encrypted, and you can't manage them across the enterprise, it's not an enterprise-class device. San Francisco Dentist
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@hayneiii@...

Totally bull crap. The big medical clinic up the road from me has deployed iPhones to all the doctors, nurses and support staff. Now they are telling me that they will be deploying iPads the same way. There are very good medical apps for the iOS that this clinic has been using for quite some time. When I was spending time up there as a patient I was impressed with how the staff used these devices to communicate info to patients. That was my 1st experiences with the iPhone. I have since purchased one and it's far more than just an entertainment device.
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0 Votes
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The iPad is basically an entertainment device. Android and Honeycomb are not that much better for business integration. The new Samsung device may be more interesting already having some of the integration software in it. I will wait at least for RIM and probably for the HP WebOS device before making any decisions about which our company should use. Of course if Android steps up its enterprise game it will allow multi sourcing the hardware, and that will make the purchasing agents very happy.
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@hayneiii@...
"The iPad is basically an entertainment device."

Poppycock!
I agree that we're still waiting for an enterprise tablet. We've had a quick look at iPad, Tab and RM Slate and we'll wait until we have an instant-on device with full (inc security) integration with our enterprise stack and no direct tie-in to external software. Personally, I'll wait until I can write on it, too...
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RE: The next tablet battleground: The enterprise
Loverock Davidson 23rd Mar 2011
I can't see the tablet in the enterprise. All these stories keep saying how tablets are entering the enterprise but we never see anything more of it than that. Tablets in the enterprise would only have a few select purposes and is in no way going to take the enterprise by storm. Tablets haven't even taken consumers by storm.
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Life in the bubble........
Economister 23rd Mar 2011
@Loverock Davidson

NT
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"Tablets haven't even taken consumers by storm"-Loverock Davidson

The iPad was the "fastest selling tech gadget of all time" until Kinect surpassed it during the recent holiday quarter. I'd say that qualifies as taking consumers by storm.

"I can't see the tablet in the enterprise"-Loverock Davidson

It depends on the enterprise. Tablets have several things that differentiate them from notebooks: 1) Instant on, 2) Long battery life; 3) Mobility, 4) Touch interface; 5) simplified operating system. They're not as good as traditional computers if you're going to use them at your desk all day, but they're tremendous at the job they do. In any situation where a person has to go from room to room (a doctor, someone taking inventory) or from place to place (a realtor, a salesperson) tablets are great.
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RE: The next tablet battleground: The enterprise
Loverock Davidson 23rd Mar 2011
@Falkirk
Just because a few people bought an iPad doesn't mean its a storm. Inventory is about the only place a tablet could get into the enterprise, a doctor isn't considered enterprise. I go back to my original statement, I don't see it working in the enterprise and it is by no means creating a storm.
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@Falkirk
Well iPads have been sold mostly to consumers and enterprises are picking up lately for their executive staff to get into BI Dashboards and other purposes such as email, web surfing while away from office etc. I have seen requirements in sales and marketing for iPad based applications in addition to other BI Dashboards. So it depends. But as of now enterprises haven't adopted or replaced their powerhouse systems such as desktops and laptops with iPads like you mentioned.
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@Loverock Davidson
While I agree with you, there are some verticals that use Windows Tablets and I have seen some of the executive staff getting into iPads with 3G to quickly look into their Business Dashboards. Other than these I haven't seen any real Tablet usage as of now. But this may change in future. For now Tablet's main purpose is entertainment+quick web surfing and I think Steve Jobs cleverly filled that with iPads.
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Plain and Simple...
trickytom3 23rd Mar 2011
We WANT the iPad to be an enterprise-device so badly that we'll defy all best-practices to make it one.

You can talk in circles all day about execs using it for email, but, if tt can't be properly encrypted, and you can't manage them across the enterprise, it's not an enterprise-class device.
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@trickytom3
and as the iPhone has over the past few years started to show up more and more in businesses across the US they've not said it nearly as much as they use too:)

Pagan jim
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Phones are different
trickytom3 23rd Mar 2011
@James Quinn

The iPhone isn't an enterprise-class device, either.

You fail to understand that, just because a lot of people use an insecure product, doesn't suddenly make it secure.

"Wishing" that Apple built enterprise-class devices simply doesn't make it so.
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Check out Mary Jo's latest blog
James Quinn 23rd Mar 2011
@trickytom3
Looks like MS is making your statement false for both the iPhone and iPad:P This is the way it should be from my perspective. Instead of Apple spending time and money to make their products work as the so called "enterprise" people think they should... MS does it. As it should be:)

Pagan jim
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RIM has advantage with BlackBerry consumers, but I am wondering how many BlackBerry consumers are moving away from it to iPhone or Androids as soon as their current contracts are up. But over all I think HP Tablet is much better than RIM's though.
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@Rama.NET
Going with the same argument listed, the market for the RIM tablet is the number of business that use the BBES and give blackberries to employees. How many are in the major cities alone?
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Have we defined what is an
James Quinn Updated - 23rd Mar 2011
I've read a couple posts where people have described certain situations in their given environments where an iPad won't at this time fit. However I think the limitations set by these particular environments are by design very limiting in other words a square hole is only designed to be used by a square peg and vice versa. I've read where people in businesses and certain businesses like Hospitals and such have and do use iPads so personally I think the iPad has made it into the "enterprise" but again I suppose that depends on how you define said which brings me to my first question have we as a group agreed on what is and what is not an enterprise? Is it a business? If so how big or does the word "business" make it an enterprise from a one or two man shop to several thousand? Is it specific businesses? If so do Hospitals count?

Pagan jim
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There is a vast difference...
trickytom3 23rd Mar 2011
@James Quinn

There is a vast difference between "making it into the enterprise", and being an "enterprise class" device.

Just wait until the first doctore loads his patient's charts onto his iPad and leaves them on the train. When those 243 patients sue him for HIPPA violations, you 'll see the end of this love-affair with the iPad in hospitals.
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As long as Apple makes tons of sales at
James Quinn 23rd Mar 2011
@trickytom3
insane margins I'm good. Weather these devices have the trickytom3 seal of approval means little to me. If they are not "enterprise ready" but are still in the the enterprise does it matter?

Pagan jim
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@trickytom3

I'd be curious to know if the app being used in the hospital is "thin client", meaning the data isn't actually on the unit.

gary
which may be coming sometime next year.

That doesn't mean that there won't be some enterprise users experimenting with the iPad, but, the enterprise user won't be making any heavy commitments until the more serious tablets arrive, which can do business type applications and be productive at the same time. If Apple were really smart, they'd upgrade their iPads to become capable of doing everything that a netbooks and even laptops are capable of doing. So what if the iPadPro were to be a bit heavier and not give as much battery life. It might be a good tradeoff, and the iPadPro would be more attractive to the enterprise and even the millions of IT people out there who are clamoring for a real PC in tablet form.


But, the competition to iPad is already arriving, for both, the everyday consumer and for the enterprise market.
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@adornoe@...
"Methinks that the enterprise users are waiting for the Microsoft tablets"

Me thinks that you are wrong! wink
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Methinks that you are "wronger",
adornoe@... Updated - 24th Mar 2011
because, the tablets will be coming that will be able to compete effectively against the iPads, in battery life, in weight, in screen size, and thinness. As long as they're not priced too far off the iPad range, they'll be very attractive to the enterprise market. But, those new tablets had better include all or most of the computing functions that are currently being done by regular laptops.

The iPad is not "enterprise" ready, no matter how much anyone wants to sell it as such.
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@adornoe@... HP Slate 500 is already available. It's pretty good.
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chiming in from personal IT support experience
jon.kilcrease@... 23rd Mar 2011
yes, well apple didn't necessarily have "the sales army" at iPhone launch either, but made inroads up and until they became a de facto enterprise device. happy

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