Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

The SaaS list: A look at current on-demand favorites

By | March 10, 2011, 5:40am PST

Summary: What follows is an list of the SaaS landscape and notable companies to track. It’s a big on-demand world out there.

Ask a bunch of enterprise experts what their favorite software as a service providers and you’re bound to get a lively debate—and a nice survey of the field. What follows is an list of the SaaS landscape and notable companies to track.

This list was compiled from the Enterprise Irregulars mailing list. The initial question was simple enough: What are your favorite SaaS companies? The only real ground rule was that participants couldn’t nominate Salesforce.com—after all the company is already well known. What this list highlights is just how big the SaaS game is. Some of these companies are well known and others are largely unknown. There are also a few outlets from New Zealand, which looks to be a bit of a budding SaaS hotbed.

Now this list isn’t comprehensive by any stretch, but it’s a handy start. Here’s a look by category.

App support:

Co.support

Billing:

Zuora, which received a lot of mentions.
Similar companies include Chargify, Recurly, Aria

Business intelligence, analytics:

GoodData
Acteea
PivotLink

Customer insights:

Gravity
Research.ly

Call centers, helpdesk:

Assistly
LiveOps
Zendesk

Collaboration, community:

GetSatisfaction
Huddle

CRM and HCM:

BatchBlue
SugarCRM
Kenexa
Taleo
RightNow
Successfactors
Nimble

Energy management:

Hara

ERP:

NetSuite
Plex Online
Aplicor
Finance:

FinancialForce
Intacct
FreeAgent
Xero
Host Analytics

Gamification engines:

BigDoor

HR:

Sonar6
Workday
Ultimate
ADP
Rypple.com

Infrastructure:

EngineYard
Amazon Web Services

Integration:

Appirio

RunMyProcess

Marketing:

Aprimo
Cvent
Constant Contact
HubSpot
Eloqua
MailChimp
Mad Mimi
Marketo
Extole

Pricing optimization:

DemandTec

Social enterprise:

Socialcast

Spend management:

Ariba
Coupa
Freshbooks
Servicesource

Supply chain:

E2Open
GTNexus

Utilities:

Dropbox
Slideshare

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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panbuan 2nd Mar
Good work Larry.
0 Votes
+ -
Thanks for including Assistly
Matthew.Trifiro 10th Mar 2011
We're honored to be included on this list, helping small and medium sized enterprises deliver Customer Wow.

Matt Trifiro
Assistly
I'm interested that you did NOT included Salesforce.com - the poster boy of the cloud. How come?
@glantonian

Umm did you read the article thoroughly?

"The only real ground rule was that participants couldn?t nominate Salesforce.com?after all the company is already well known. "
0 Votes
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Great to see Nimble.com up there
Waynejbyrne 11th Mar 2011
Having just launched www.Outline.com at Demo it's great to see fellow launcher Nimble make the cut event though they're still very early stage
0 Votes
+ -
I would list the following:

Basecamp
Clarizen
LiquidPlanner
Wrike
@Task
0 Votes
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Thanks and question
workday#2 11th Mar 2011
Hi Larry

Thanks for the mention of Workday. How do you distinguish between HCM and HR?

best

Aneel
There are a number of key solutions that should be added to this list.

For business intelligence, the largest SaaS BI provider is Birst (www.birst.com)- it was actually included in the Gartner BI Magic Quadrant Report for 2011, while GoodData and Acteea were not, because they're too small or are not full-fledged BI solutions. You're also missing Oco (www.oco-inc.com), which was also in the report.

For energy management, the largest SaaS provider is C3 (www.c3-e.com).
There are a lot of other interesting players in HR that are pushing the envelope on SaaS here and their markets:
BambooHR - SMB HR Platform
TheResumator - Recruiting Platform
Jobvite - Social Recruiting
WorkSimple - Social Goals & Feedback
NewtonSoftware - Recruiting
TribeHR - HR SaaS Platform
Even more neat tools have cropped up since the writing of this post. Most notably:

http://www.small-improvements.com - performance review software
http://www.cultureamp.com - employee engagement
http://www.presentationgym.com - get a coach to help you with your next presentation
http://www.bamboohr.com - easy to use HRIS
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panbuan 2nd Mar

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