Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Tokyo earthquake, tsunami puts data centers, cloud services at risk

By | March 11, 2011, 3:13am PST

Japan was reeling after an 8.9 magnitude earthquake and tsunami hit the Northeast coast and also impacted Tokyo. As a result, much of the Pacific Ocean is under a tsunami warning. The disaster comes as many tech giants were setting up data centers in Tokyo to meet demand for cloud computing services.

It’s unclear how data centers are holding up. TV reports indicate that mobile services are up in Tokyo, but spotty.

According to the U.S. Geological Survey, the quake hit:

  • 130 km (80 miles) E of Sendai, Honshu, Japan
  • 178 km (110 miles) E of Yamagata, Honshu, Japan
  • 178 km (110 miles) ENE of Fukushima, Honshu, Japan
  • 373 km (231 miles) NE of Tokyo, Japan

ZDNet Japan has been posting the data center availability (Google Translation version). So far, NTT Communications appears to be the hardest hit. The company has lost its IP-VPN connection and was evaluating the building holding the data center. Correction: NTT said even if there is a long-term power outage, NTT’s data centers have emergency power generation systems that allows them to operate for an extended period of time.

NTT said in a statement:

March 11, 2011 (Friday) due to earthquakes in the Tohoku region around 46 minutes at 14, NTT Communications (abbreviation: NTT Com) has failed in some of our services. The current situation is as follows at 17. To our customers, we have to put you to trouble and inconvenience, I apologize.

Amazon Web Services indicated that services are continuing. Amazon just launched its data center in Tokyo.

Salesforce.com is also indicating that its Japan and Asia Pacific instances are up. Salesforce expects to complete its Tokyo data center this year.

ZDNet Japan has rounded up various disaster recovery issues resulting from the earthquake (translation). CNET Japan also has links to resources (translation).

This recap is just the IT side of the equation. The far larger issue is securing a nuclear reactor at the moment. We’ll update as needed from ZDNet Japan, CNN, BBC and CBS News.

In addition tsunami warnings have been issued for the Pacific coast. The first waves are expected to reach San Francisco about 8 a.m. local time.

Update: Reports out of ZDNet Japan indicate that the Japanese Ministry of Internal Affairs said KDDI’s undersea cables are broken and the telecom is working to fix telephone and mobile services.

Other updates include (translation):

  • NTT Plala’s data center is running, but video streaming isn’t available to preserve multi-channel broadcasting stations.
  • IDC Frontiers is running all nine of its data centers.

The death toll is steadily rising in the disaster could top 1,000, according to CBS News.

Related:

ZDNet AU: Cloud gets post-quake boost (New Zealand)

CNET News: Massive quakes hit Japan, tsunami warnings issued for U.S.

YouTube’s CitizenTube

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Tokyo earthquake, tsunami puts data centers, cloud services at risk
sashamart Updated - 9th Sep
@mejohnsn Japan knew they were in an earthquake prone zone, it was known that it was a "When" not an "IF" it was going to happen, therefore the idea of a DR plan is to look at what to do if ANYTHING happens, this is included in that anything. Many of locksmith san jose these data centres are site replicated to other datacentres in other countries. Yes the internet might be down but the data isnt lost for good (which it might have been if the datacentre was destroyed by the tsunami or the quake). so plumber san jose all of you who are saying that you shouldnt trust cloud backups, i feel sorry for you when something like this happens and your computer (and backup) is destroyed because its all stored in the one location.
People are in danger in japan and all you guys worry about the data center wow!
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People complain....
Economister 11th Mar 2011
@coolnerd16

when the bloggers stick with IT tech only and people complain when they stray from IT tech.

What is your solution?
@coolnerd16

There are plenty of articles and coverage already about the actual quake itself. ZDNET can't really add anything new to that except link to other existing stories.

So it makes sense to throw in what little corner of interest that they CAN add to the discussion. That does not diminish from the horrific aspects of the quake that are being covered elsewhere.
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I appreciate the expert focus on IT issues
terry flores 11th Mar 2011
@coolnerd16

My thanks to the authors for this information, because it and the after-analysis will give us all better insight into how well DR plans are being executed and how we can all learn from this terrible event.
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Staff
@coolnerd16 I'm worried about far more than the data centers in Japan, but we do cover IT and a lot of technology and other companies have been building there. I have perspective, but doing my job.
@coolnerd16 If you would get your nose away from the glass mebbe you could multi-task
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This is a TECH site and ...
BlazingEagle Updated - 11th Mar 2011
@coolnerd16 this disater DOES obviously affect technology. Other news sites report about the human side of things.
@coolnerd16 - I don't think they are NOT concerned about the people. They are a technology news website - that's their focus. If you want news on the condition of the people that live in that area, check out your traditional news outlet like Fox News
For most people who obeyed the sirens, they headed up the mountains for cover. You have to remember Japan's terrain, there's more hills and mountains then there is flat terrain. The result is more people able to reach the high ground before the tsunami hit.
It's interesting to see folks whining about why zdnet is making news of the effect of the quake in Japan on data center & cloud services. These very same people do not seem to understand that we live in an extremely wired world and the impact of disruptions in one geogaphical region can effect people and countires all over the globe.
Events like this are exactly why I will never fully depend upon cloud services or storage.
This article is really bad reporting. From reading the headline, or even the first paragraph, one would think that the epicenter was near Tokyo. It was not.

The difference is very significant, since an 8.9 quake near Tokyo would have been devastating, with billions of dollars lost, millions of lives, and significant impact on the world economy for decades as Japan rebuilds.

But none of this happened, because huge though it was, the quake was also far away from Tokyo. Even at Sendai, casualties were low.
@mejohnsn
I agree with Mejohnsn, "Tokyo earthquake" is surprisingly inaccurate for ZD Net. It would like reporting: "Manhattan struck by earthquake and tsunami" if the epicenter were closer to Portland, Maine.
@mejohnsn Japan knew they were in an earthquake prone zone, it was known that it was a "When" not an "IF" it was going to happen, therefore the idea of a DR plan is to look at what to do if ANYTHING happens, this is included in that anything. Many of locksmith san jose these data centres are site replicated to other datacentres in other countries. Yes the internet might be down but the data isnt lost for good (which it might have been if the datacentre was destroyed by the tsunami or the quake). so plumber san jose all of you who are saying that you shouldnt trust cloud backups, i feel sorry for you when something like this happens and your computer (and backup) is destroyed because its all stored in the one location.
Solution? Keep all data local, be responsible and do backups, several times a day. Never trust or count on cloud services.
@cboquin

It seems that the lesson from the earthquake is that we should use cloud services to backup our data remotely. happy
@cboquin . . . or do both, use a hybrid solution.

Technology is probably the least of most people's worries after a natural disaster, though.
The elephant everybody is missing is how vulnerable the cloud is if major catastrophe strikes. Image a scenario of a hospital and the all record are on the cloud, how they will have accesses critical information without power or networks to access the remote server. I swear many tech evangelist are fatally near sighted.
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Good thinking.
dbisse@... 11th Mar 2011
With all that Tokyo has going for it, it sure has alot going against it. When Katrina hit, a baby was born 250 northwest of N.O.. 2 months later, that baby still didn't have a birth certificate and the parents had to get their embassy in Houston to ask the state department for permission to take the baby home.

2 words. Topeka, Kansas. Just make sure you have a tornado proof building to put your data store in.
Japan knew they were in an earthquake prone zone, it was known that it was a "When" not an "IF" it was going to happen, therefore the idea of a DR plan is to look at what to do if ANYTHING happens, this is included in that anything. Many of these data centres are site replicated to other datacentres in other countries. Yes the internet might be down but the data isnt lost for good (which it might have been if the datacentre was destroyed by the tsunami or the quake). so all of you who are saying that you shouldnt trust cloud backups, i feel sorry for you when something like this happens and your computer (and backup) is destroyed because its all stored in the one location.
There are definatly merrits to doing a hybrid backup, online and local.
remember, your data is only as safe as your last recoverable backup
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Really Sad event
MrElectrifyer Updated - 12th Mar 2011
Wishing you the best of luck Japan.

The Judgement day is coming, the day when all this will fade off the surface of the earth
All WANSecurity Colocation and Cloud Services in Tokyo have continued to operate as normal. The aftershocks affected the Kawasaki datacenter for about 9 hours but all services are online and operational at this time.
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I guess people should think about...
Creeping Critter 14th Mar 2011
..creating a backup disaster site in a country outside of their own. Maybe places that have little such disasters, little earthquakes , volcanos and tsunamis etc.

So USA should have back up disaster sites in the far east or something and vice versa.

Everything can be resolved in a flick of a switch or one that another site comes to life when they dont receive a ping from the main server after such a limited time.
I would like to see an article on what technologies that we not impacted and allowed tweets and texts to get out. These are invaluable in locating people in collapsed buildings, inaccessible areas, and helpful in contacting loved ones. Having local data as a backup is wise if you have services in the cloud. The opposite is true as well, thus avoiding a single point of failure. If you are in a devastated area, having local data won't help.
On 9/11 when the north tower fell into WFC 2 (the American Express bldg), it rendered the building uninhabitable for many months. However, the email system (primary server site WTC 7 which also fell), never went down. The redundant backups kept email up. Not trying to say that catastrophe was even on the same scale as this one, just saying backup systems, when properly architected, can survive amazing failures, including 9/11.
god bless japan
www.awwgame.com
I know that while this was going on I was able to watch live coverage on my iPad hooked up to my Sling adapter. This was great since this kept most glued to their TV's. I work for DISH Network where I bought mine. I am sure glad I did this keeps me up to date on everything.
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attent
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