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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Verizon's handset trade-in program: How does it change the AT&T iPhone equation?

By | January 26, 2011, 6:38am PST

Summary: Verizon Wireless’ move to launch a trade-in program for handsets could encourage AT&T customers to jump ship and may just change the buying calculus for smartphone buyers.

Verizon Wireless’ move to launch a trade-in program for handsets could encourage AT&T customers to jump ship and may just change the buying calculus for smartphone buyers.

One of the more overlooked items during Verizon’s earnings conference call and investor meeting was the carrier’s soon-to-be-announced trade-in program. Verizon CFO Fran Shammo said:

You will hear more about this in the coming days, but we are launching a trading program. We have entered into an agreement with a third party, where we will be taking trade-ins from anyone who wants to bring us a trade-in phone. They will be getting a credit from the third-party participant, and then we will welcome them into any device that they choose on the Verizon Wireless network.

I immediately thought of how this trade-in effort could alter the picture for folks looking to swap handsets more frequently. The smartphone buying process may become more like the auto market. The pace of smartphone innovation is moving way too quickly for two-year contracts. But U.S. customers love their carrier subsidies.

Barclays Capital analyst James Ratcliffe tried to handicap how the trade-in program changes the picture.

He writes:

Verizon’s launch of a new handset trade-in program could help to mitigate some of the switching cost for current AT&T customers or (to a much lesser extent) the upgrade cost for existing Verizon smartphone customers. Currently, a customer who purchased an iPhone 4 at AT&T at the launch last July could get $212 for the phone, leaving a net switching cost (after buying the Verizon iPhone and paying the AT&T ETF) of $243. The trade-in is of less benefit to a customer with an 18-month-old iPhone 3GS, who would still face a $175 ETF, but only get $116 for his phone, leaving a net switching cost of $260.

Another thing to ponder is that the aftermarket for AT&T iPhones is better (and that makes switching to Verizon easier). AT&T iPhones run on GSM, a global standard, and can be sold overseas. Simply put, it’s easier to unload a GSM phone—the iPhone has 2x the value of the Verizon Droid X on eBay. International demand props up prices.

Here’s a look at Ratcliffe’s handset trade-in math:

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Verizon's handset trade-in program: How does it change the AT&T iPhone equation?
DT2 4th Feb 2011
@non-biased
I heard 2 million phones were pre-ordered the first day and they had to close the ordering process because they ran out.
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Count Me In!!!!!!!!!!!!!!!!!
Hasam1991 26th Jan 2011
SAMSUNG GALAXY S Running ANDROID is yours! I hate this phone!! Verizon iPhone here I come!!
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@Hasam1991
I would have assumed people would be jumping ship from AT&T to get the Verizon iPhone regardless of the cost.
Is Verizon worried that iPhone won't sell as well as it did initially on AT&T?
@AllKnowingAllSeeing No, I think they are trying to lure people who are still in a contract with AT&T and want something to offset the early termination fee.
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It's all about the ETF...
nix_hed 26th Jan 2011
... and the fact that you know that your old handset gets a new home in the process while you get paid is an added bonus, though a 3GS or 4 would bring in a better price if you sold it privately on FleaBay or Craigslist.
@AllKnowingAllSeeing
I figure at time at launch there will be the usual long line at apple and something equally unusual, a very long line at Verizion.
@Hasam1991

I don't understand why you can't separate AT&T and Android. If Android were your problem, then obviously you're an idiot for not getting the iPhone in the first place, being that you're on AT&T.
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That's assuming people switch
itguy08 26th Jan 2011
Personally, I liked my iPhone. But it was limiting.

I like my Droid X. It's got issues but so did my iPhone.
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x
Hasam1991 26th Jan 2011
@itguy08
I bet that DROID X was loaded with crapware and a carrier logo, iphone is clean, I miss it..
@Hasam1991 iOS and iTunes are crapware. One has crapware from the carrier, the other is inherently crapware.
@snoop0x7b I guess I just never had issues with iTunes and Bonjour like everyone else does...
@snoop0x7b Your a small minded hater that doesn't like iOS or iTunes, we get it. I hate to break the bad news to you but there are more people that like or love iOS/iTunes than there are small minded people that have nothing better in their lives than to hate something, in this case iOS/iTunes. Time to get a life and realize there is more out there than your small little world of hatred. You might be surprised that you can lead a happy life that way.
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Verizon's trade-in program is pathetic. I compared Verizon's offer to SellYourCell.com and Verizon offered 30% to 50% less in your examples. Here's the detail as of 1-25-11.

16GB iPhone 4: Verizon $212, SellYourCell $365
16GB iPhone 3Gs: Verizon $170, SellYourCell $170
Droid: Verizon $52, SellYourCel $88
Droid X: Verizon $96, SellYourCell $200
@Harris the Cell Your Cell Phone Guy

Gazelle dot com is even worse. And good luck unloading your phone on eBay to an overseas market without getting totally ripped off by the scamming buyers.
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It's a convenience factor
oncall 26th Jan 2011
@dwhipple

Sure selling you own phone, just like selling your own car, can yield more money just as it can yield more headaches. Verizon is getting a cut and a LOT of consumers will take it for the convenience of just being able to turn in their phone and not worry about it.
@Harris the Cell Your Cell Phone Guy

Radio Shack had the best deal when the iPhone 4 came out, if your 3GS was in pristine condition you got a $200 radio shack card...bought a new Wii right on the spot!
Perhaps I missed something along the way, but doesn't AT&T pro-rate their ETF's? Why is the ETF for an 18 month old 3GS still $175? Shouldn't it have been prorated down to around $100 by now?
I am not ready to jump ship from AT&T based on all the issues that I have read about with the iPhone on Verizon's 3G network. In addition to no multitasking, it won't work outside the US, that is a deal buster for me. I suspect a lot of AT&T customers will take a wait and see approach, I don't think Verizon's deployment of the iPhone will be any smoother than AT&T's was.
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From what I understand,
nix_hed 26th Jan 2011
iPhone can do other things while taking a phone call, as long as it doesn't involve accessing 3G data.

Who wants to make a bet that Verizon takes adding WiFi hotspots to their network a priority?
@phunter_outercurve

I agree. I am a Verizon customer and been foaming to get the iPhone (w/o AT&T), but will wait until this summer for the newer phone and let Verizon work out the kinks in their delivery backlog.
The only problem is that Apple is rapidly expanding its network of stores in China. That could cause a sharp decline in the demand for "second-hand" iPhones.

I cry for those iSmugglers. Most are just housewives, moonlighting for cash.
Just one comment about the long lines at the Apple store, this is about market perception.

If there are long lines seen at the Apple store more people believe that the iPhone is winning the race, causing more people to buy iPhones.

I own both iPhone4 which is wonderfully fast, and a great gaming machine keeping my kids busy while I drive, while the Samsung Galaxy S keeps my business running without limitations imposed by one person, or a small group of app reviewers, the Galaxy S allows me to directly connect via network shares to my own and customers networks, removing the need for a laptop, or multiple USB sticks
I was really waiting for the Verizon iPhone to become a reality. I finally gave up and "upgraded" to a Droid-X in August, 2010. I should have waited. Android works OK but there is a TON of junk loaded on it that I cannot get rid of: SKYPE - It keeps loading even though I have never had a SKYPE account; CARDOCK - Never owned one and probably never will; CITY-ID - I told it I was not interested in signing up for it but it is still there anyway. I have a new name for this junk. Instead of CRAP-WARE it should be called STALKER-WARE because, even though you have indicated that you don't want it, it JUST WILL NOT GO AWAY AND THERE IS NO WAY TO REMOVE IT!
@DT2
There is a way to remove it. It is called "rooting" you phone. It is very easy to do.
Wasn't yesterday the preorder day for current Verizon customers? Wonder how that went. Guessing it was smoother than preorder day on AT&T but is that due to Verizon doing better or lack of interest. Would be interested in hearing some numbers.
@non-biased
I heard 2 million phones were pre-ordered the first day and they had to close the ordering process because they ran out.

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