Danger/Microsoft lose ALL Sidekick data, do not reset your device

Danger/Microsoft lose ALL Sidekick data, do not reset your device

Summary: Engadget tipped us off on the news that all Sidekick users may lose their data due to a failure of the server that backs up and syncs all the data. I started out my wireless data experience with the original T-Mobile Sidekick, but thankfully have moved on to using services that I back up both locally and in the cloud. According to the T-Mobile forums data services provided by Danger, a Microsoft subsidiary, were experiencing a major service disruption that has now results in a loss of contacts, calendar entries, to-do list, and photos that were backed up on the server. This is pretty bad news for Sidekick owners and maybe the remedy should be for T-Mobile to replace Sidekicks with Google Android devices and drop the Sidekick line for good, seeing as how they will soon most likely be phased out anyways with the ownership of Danger by Microsoft.

SHARE:
TOPICS: Mobility
26

Engadget tipped us off on the news that all Sidekick users may lose their data due to a failure of the server that backs up and syncs all the data. I started out my wireless data experience with the original T-Mobile Sidekick, but thankfully have moved on to using services that I back up both locally and in the cloud. According to the T-Mobile forums data services provided by Danger, a Microsoft subsidiary, were experiencing a major service disruption that has now results in a loss of contacts, calendar entries, to-do list, and photos that were backed up on the server. This is pretty bad news for Sidekick owners and maybe the remedy should be for T-Mobile to replace Sidekicks with Google Android devices and drop the Sidekick line for good, seeing as how they will soon most likely be phased out anyways with the ownership of Danger by Microsoft.

Here is what T-Mobile posted on the forums:

T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION

Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers' personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.

They are trying to recover some data, but it is highly unlikely. I understand that all Sidekick owners will get this month's data fee credited to their account and that is a reasonable start. This is not good news for Microsoft in the mobile space, following their disappointing Windows Mobile 6.5 launch earlier this week. I feel bad for the T-Mobile reps who will be getting all the calls and for the people who may now leave the carrier due to these issues. I don't think T-Mobile had a lot to do with the direct data loss and they do appear to be working to do all they can to help out customers. This is just not a good situation for anyone and goes to show you cannot rely on 3rd party servers to always keep your data safe.

Maybe someone on the Microsoft Pink team sabotaged the servers so they can come in with Pink devices and save the day :)

Topic: Mobility

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

26 comments
Log in or register to join the discussion
  • Matthew Miller is an Idiot.

    Ha, Ha! That was so funny, how you assume that Microsoft did this on purpose. Wow! Amazing! Why don't you stick to something you do well? Like, pocket ball.

    Your Microsoft hating spew is exposed in this article.
    NeoZon
    • No... Neo, you can't read.

      "Danger, a subsidiary of Microsoft..."

      Who's the idiot now?
      binaryspiral
    • you're kidding, right? (nt)

      nt
      privatejarhead
    • And in the mean time...

      People who are/are going to be screwed by this problem should give Microsoft and/or their subsidiary a pass?
      zkiwi
    • Yeah, how's this MS/Danger fault?

      --start sarcasm--
      MS's subsidiary only designed, operated and billed for the service. Just
      because MS is demonstrably incompetent designing solutions it's clearly
      everyone but their fault when failures occur. ZDNet is so anti-MS for not
      covering for them.
      --end sarcasm--
      Richard Flude
      • All becomes clear

        http://www.mobilecrunch.com/2009/10/05/microsofts-project-
        pink-might-be-dead-in-the-water/

        Danger/Sidekick team jumping ship or pushed by MS. No technical
        ability remaining. MS marketing / press release factory unable to run
        the products as well as Stevie B thought they would. Expect chairs to
        be damaged.

        Unlike the next generation phone team and their iPhones, the MS
        fanboys will be using the tired WinMob 6.5 a little longer. Feels much
        like all the tired XP situation.

        Started a few years ago, run of the good times in IT. Ding dong the
        witch is dead...
        Richard Flude
        • Sure...

          ...it's just Microsoft who make screw ups that cause the loss of data. Apple would never do this.

          *Looks at Snow Leopard Guest Account Bug*

          Oops! Better put down the stones because you're in a glass house.

          Oh and the WinMo 7 team aren't the Sidekick team. Just thought I'd point that out for you.
          Sleeper Service
          • Difference is...

            I'm not the one defending them.

            "Oh and the WinMo 7 team aren't the Sidekick team."

            Right, but neither is producing a replacement anytime soon. Enjoy your
            antiques;-)
            Richard Flude
    • No, you are an idiot

      You obviously can't read a joking wisecrack and understand that it is exactly that.

      I've worked in disaster recovery, and the biggest mistake is not testing it properly - meaning very strenuously. Microsoft likely accepted Danger's evaluation of their own recovery ability, because real testing is often a real PITA.

      Since Miller's device-of-choice at the moment seems to be a WM 6.1 TouchPro2 - what are you? A Microsoft employee, stockholder or shill?
      ibap
    • You illiterate, Danger belongs to Microsoft.(nt)

      spinit
    • You may want to think before you write something

      You must never pop over to my blog and read it or you would see I am a HUGE Windows Mobile fan and my main device is the T-Mobile HTC Touch Pro2 that runs Microsoft's operating system. Did you see all my posts about the outstanding Microsoft Zune HD I recently purchased? You really may want to check out someone before writing something unfounded in public again.

      I actually support Microsoft more than most because I live here around Microsoft headquarters where I have many friends who work for the company and appreciate all they do for our local economy and the world. That said, I also am truthful about them and will point out where they have issues.

      Did you read my article? Did I ever once say Microsoft did this on purpose in the main part of my article? Did you not see the smiley face and understand that sarcasm in my last sentence that goes along with all the Pink news lately? Try again.
      palmsolo (aka Matthew Miller)
  • RE: Danger/Microsoft lose ALL Sidekick data, do not reset your device

    Bless em, they give you a whole month free!
    Still nothing like this could possibly happen when we're all cloud computing - could it?
    Agnostic_OS
    • No it couldn't..This is client/server not cloud

      If it were cloud there'd be multiple copies of the data in multiple physical locations and customers would automatically be redirected to locations that were still functioning while what they lost was being automatically replicated back to the failed location...
      Johnny Vegas
  • RE: Danger/Microsoft lose ALL Sidekick data, do not reset your device

    Technology these days, its set to work, then it is set to fail. My site at http://www.topclonescripts.info, we have a ton of clone scripts, and we are constantly updating because of certain security vulnerabilities ot only in the script we are hosted on, but in the scripts that we host! Its amazing! Tech was supposed to make our lives easier, and its in turn doing the opposite. How crazy!
    redthehat
  • RE: Danger/Microsoft lose ALL Sidekick data...

    I thought "Microsoft/Danger" was a warning.....
    deaf_e_kate
  • Your data does not exist unless it exists in two places.

    Your data does not exist unless it exists in two places.

    And "the cloud" represents [b]ONE[/b] of those places,
    not two.
    CobraA1
  • Big system crashes are a fact of life

    And Microsoft most likely could not have done much to
    prevent this, though there should have been redundancy
    built into the service in the first place.
    Lerianis10
    • Yes, they are...

      which is why there should have been backups in place.
      msalzberg
    • A fact of life...

      Which is why anyone who has worked in the industry TAKES A FLAMING BACKUP BEFORE ROLLING OUT AN UPGRADE!

      That is the first rule ANY administrator should have learnt, especially if they are going to be let lose on servers with real data on it, especially customer data!
      wright_is
  • Another strike against "the cloud"

    A single server failure and countless people lost their
    data for good? Amazing.

    Just another example of how if you don't take personal
    responsibility for your data, you are apt to loose it at
    some point.
    JohnMcGrew