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Hands-on with the RIM BlackBerry Torch from AT&T

By | August 10, 2010, 4:52pm PDT

Summary: RIM’s new BlackBerry Torch 9800 launches this week on AT&T and we have an evaluation unit in hand to check out for a bit. The hardware offers the best of a touchscreen and a QWERTY keyboard, but is that enough today?

The RIM BlackBerry Torch 9800 was announced last week with availability in just a couple of days on AT&T. The BB Torch comes in a form factor that I personally find quite attractive with a full capacitive touchscreen and a hardware QWERTY keyboard so you get the best of both worlds in one device. An evaluation unit just arrived last night so I have spent a few hours checking it out and am including a basic walk around and my first impressions below. For an in-depth full review of the Torch I highly recommend you check out the Crackberry.com review. You can find a few product photos in my image gallery to go along with my hands-on video below. I have owned BlackBerry devices in the past and am very curious to see if this form factor could possibly bring me back to RIM.


Image Gallery: Check out some photos and screenshots of the RIM BlackBerry Torch from AT&T. Image Gallery: BB Torch in hand Image Gallery: Typical Home screen panel

In the box and first impressions of the hardware

The RIM BlackBerry Torch is launching first only on AT&T here in the US and I sure hope it launches on other carriers sooner rather than later because I won’t even consider it unless it comes to T-Mobile. The retail package is compact and includes images of the Torch in portrait slid up mode and in landscape mode. Inside you will find the Torch 9800, 3.5mm stereo headset, charger and USB cable, battery, 4GB microSD card, polishing cloth, BB User Tools CD, and some booklets.

The Torch looked similar to the Storm when I first opened the box, but I was glad to see the optical trackpad centered below the display. The Torch felt like a BlackBerry Bold 9700 in my hand when I took it out of the box with a size that is very similar, but with a weight over an ounce more. I immediately slid up the display to check out the keyboard and for the most part like what I see with a keyboard similar to the Bold 9700. The ridge below the keyboard gives you a place to hold the device in place with your thumbs when you two hand it. You can still use the Torch with a single hand, but it requires a bit of balancing of the display and is not quite as easy as the front facing QWERTY devices like the Bold. I like the rubberized back of the Torch and the device feels to be built very well.

Specifications

Specifications for the RIM BlackBerry Torch 9800 include the following:

  • RIM BlackBerry 6 OS
  • 624 MHz processor
  • Quad-band GSM and tri-band UMTS
  • Slide up display revealing a full QWERTY keyboard
  • 3.2 inch 480×360 capacitive touch display
  • 5 megapixel camera with flash
  • 512MB Flash memory, 4GB integrated memory, and microSD card slot
  • 802.11 b/g/n WiFi
  • Bluetooth and GPS
  • 1300 mAh battery
  • Dimensions: 4.37 x 2.44 x 0.57 inches and 5.68 ounces

Looking at the specifications for the Torch, there is nothing particularly impressive with the only standout really being the BlackBerry 6 operating system. The processor is not as powerful, the display is a bit lower resolution, and the integrated memory is less than the latest high end smartphones launching from Apple, HTC, Motorola, Samsung, and others. That said, it is the most powerful BlackBerry device to date and probably considered the best ever BlackBerry as well.

Walk around the hardware

The front of BlackBerry Torch is dominated by the 3.2 inch display. While the resolution is not as good as the latest smartphones, it still looks excellent to me and is the same as what we see on the Bold 9700 and Storm. 800×480 would have been even better for RIM and would have probably satisfied reviewers looking at the device. Below the display you will find the typical four BlackBerry buttons that are flush with each other, but they do have tactical feedback when you press them in. There is an optical trackpad in the center too that works very well.

Sliding up the display reveals a full QWERTY keyboard that appears to be very similar to the Bold 9700. There is a lip at the bottom where you can rest your thumbs and enough room below the display to easily type away on the upper row of characters. I read lots of feedback from smartphone and BlackBerry enthusiasts that state the BB QWERTY keyboards are the best there is, but I have to say the T-Mobile Nokia E73 Mode (E71 and E72 too) easily beat these BB keyboards with dedicated @ , . ? ‘ ! and Ctrl buttons. I hate that I have to first hit the Alt key on a BB to enter these common punctuation symbols and find them less efficient than the Nokia ones.

On the top you will find the now typical lock and ringer buttons that are integrated into the frame.

The 3.5mm headset jack, volume buttons, and convenience key (set to camera by default) are all found on the right side of the Torch. The microUSB port is the only thing on the left side with nothing at all on the bottom.

The 5 megapixel camera and flash light are found along the top back of the Torch with the rubber battery cover taking up 7/8 of the back.

The hardware feels good in your hand and appears to be very well constructed, which is typical for RIM. The slider is solid and locks into open and closed position with it resting on the ridge when closed. The silver frame is attractive and the coating around the Torch helps you grip and hold onto it easily.

Walk through the software

I am used to turning on a new device running Android, Symbian, iOS, Windows Mobile, and webOS then entering my Exchange account information and seeing my email, contacts, and calendar data appear within seconds that I was disappointed to see this is not possible on RIM BlackBerry devices. I understand that RIM has their BES solution competing with Exchange ActiveSync and they will probably never support EAS, but there are many of us from small companies that already have Exchange servers and are not switching to support a few BlackBerry phones.

Forgetting about my personal preference for EAS, the setup process with the new setup process with BlackBerry 6 is similar to what you see with new account setup on Google Android devices. You start with email and select an Internet or BES account with the Internet settings including Yahoo!, Gmail, Windows Live, and other POP/IMAP accounts. There are setup options for BBM, IM, social networks (including Facebook, Twitter, and MySpace), Bluetooth, WiFi, ring tones, wallpaper, date and time, and more. I was very pleased to see RIM pull all of these customization settings into one slick setup interface page rather than their previous lame text-based confusing settings system.

After setup you will see a revamped home screen with profile, search, and wireless connection icons for quick access to these functions. Notifications appear below the time in the center of the display and tapping on them opens up a preview screen listing all of the notifications, similar to what you see on Android devices. Along the bottom is a new launcher tray that can be slid up and down one row of icons at a time with 0 to 4 rows showing. This is like a reverse shade seen on Android and is much more controllable. Sliding left and right from the default view of the tray you can slide to All, Favorites, Media, Downloads, and Frequent apps so you can quickly get to the apps you want.

In addition to the user interface elements of BB 6, the other major improvement (and one that has been the weakest part of BB) is in the web browser. RIM purchased Torch Mobile, they had the Iris web browser, and named this new device after them since the browser is a focus of this device. The new web browser is a WebKit-based browser similar to what we see on Symbian, Android, and iOS devices. Tabbed browsing, pinch and zoom, web shortcuts to the home page, and much more all work well on the BB Torch. Web browsing is really no longer an issue with BB 6 and the only thing I was left thinking was that it sure could be even better with a high resolution display.

You will also find new tap and hold menu options appearing throughout the operating system that provide a central nine square block of options. Landscape and portrait software QWERTY keyboards also appear if you have the slider closed.

I like seeing the Podcasts application in the media tab since I am a huge podcast fan and listen to them more than I do music. You will also find typical AT&T stuff, including AT&T Music, MobiTV, AT&T App Center, AT&T Maps & Nav, Mobile Banking, and more. Other apps on the BB Torch include Documents To Go, BB Messenger, IM apps (Windows Live, Yahoo!, Google Talk, and AIM), BB App World, Slacker Radio link, YouTube, and more.

Pricing and availability

The RIM BlackBerry Torch will be available only from AT&T at first for $199.99 with a 2-year contract or extension. There is no word whether other US carriers will get the Torch, but you can be sure at least one in Canada will get it soon too.

Final first thoughts

As you can see in my video, the Torch locked up on me and I actually had to pull the battery to get things up and running again. I tried taking photos earlier too and it would only capture video. After the battery pull and reset the camera started working again. I have noticed a bit of sluggishness from time to time after getting several apps loaded up and wonder if there is a specific hardware issue with this device or if the OS is having a bit of trouble managing RAM and too many open programs.

I plan to spend a lot more time with the Torch as I check out what was updated in BB 6 and if the Torch would work for me if it came to T-Mobile. If you are an AT&T customer who likes BlackBerry devices it seems to me that this is a no-brainer upgrade for you and should be the BB standard bearer for a while.

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Topics

Matthew Miller started using a Pilot 1000 in 1997 and has been writing news, reviews, and opinion pieces ever since.

Disclosure

Matthew Miller

Matthew is a professional naval architect by day and a mobile gadget freak at all other times. He purchases his own devices and then sells them on eBay or Craigslist to buy more. Many other devices are sent for review on a 30-day loaner basis and then returned to the carrier or manufacturer. If any are provided as “long term loaner units” this will be clearly disclosed in his reviews.

Biography

Matthew Miller

Matthew Miller started using a mobile devices in 1997 and has been writing news, reviews, and opinion pieces ever since. He is a co-host with GigaOM's Kevin Tofel on the MobileTechRoundup podcast and an author of three Wiley Companion series books. Matthew started using mobile devices with a US Robotics Pilot 1000 and has owned over 125 different devices running Palm, Linux, Symbian, Newton, BlackBerry, iOS, Android, webOS, Windows Mobile, and Windows Phone operating systems. His current collection includes an HTC Radar 4G, Dell Venue Pro, Apple iPad 2, HTC Flyer, Samsung Galaxy Nexus, Nokia N9, Apple iPhone 4S, MacBook Pro, and many more, along with tons of accessories and classic devices like the Apple Newton MessagePad 2100 and Sony CLIE UX50. Matthew can be found on various discussion forums under the user name of "palmsolo".

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0 Votes
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Questions for you if you please.
TripleII-21189418044173169409978279405827 10th Aug 2010
Once it comes to T-Mobile (I hope it supports UMA, I use that feature all the time, calls are better on UMA vs the regular network), this will make me consider it VS the soon to be announced HTC Slider coming to T-Mobile.

Can you post sample pictures using the various settings as part of the review? How is the Web experience? Opera makes my 8320 almost bearable but it is very very limited. BB's FB app is basic at best with about 1/2 the content ignored because it can't be rendered. Really interested in how the new OS works for surfing.

I assume you will cover the media player in detail, battery life, etc as you review. Keep us posted, thanks.

TripleII
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0 Votes
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SPRINT PLEASE!!!!!!
condelirios 11th Aug 2010
This should be on SPRINT. NOW.
0 Votes
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optical trackpad?
dforbes99 11th Aug 2010
Why do you need an optical trackpad on a touch screen device? (Sorry, I can't access the video.)
0 Votes
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One handed.
TripleII-21189418044173169409978279405827 11th Aug 2010
@dforbes99
Makes it easy to use one handed if the other hand is busy.

TripleII
@TripleII I can see that if you have really small hands. But I can use most touch screen phones (outside big displays like the EVO) with my thumb with no issues.
I have used the 9800 for a few weeks and I LOVE it! As a BlackBerry user for 3 years, the new phone is a dramatic improvement and I am quite addicted to it. Instead of me comparing it to Apple and Android, I decided to simply evaluate whether the phone does what I need, and whether it's satisfying to use. And for me, as a prosumer, it does everything I need and more. I can type all day long on the REAL keyboard!, I can interface with the phone via the screen and notably the trackpad too (a lovely combination of navigating around and believe me it's great to have both especially when editing text), and I can watch videos and listen to music. Also it's a really top-notch phone for voice calls (yes, some of us still use our phones for real stuff like talking! and RIM always excels at voice quality and voice features)

No, there aren't 200,000 apps for the new phone, but as a prosumer the last thing I want to do is browse through 200,000 apps! I want to be able to quickly find a bunch of quality apps that enhance the phone, and I can do that on the new 9800.

In summary ... no it's not an iPhone, but thank goodness for that, the media should remember that not everybody in the world wants an iPhone, and for those of us that aren't jumping onto the Apple bandwagon, and for those of us that want to stay with BlackBerry, the new BlackBerry came at just the right time.

Here's the big test for me; I had to give the phone to my developers for a few days and go back to a Bold, and boy did I miss the new phone!

(We are Widality, a BlackBerry partner and developer but other than that I have no vested interest or bias towards RIM)
@widality

You make a living as a partner and developer for RIM, but claim no vested interest nor bias??? Doesn't being a partner and developer for RIM give you a 100% vested interest and a 100% bias???


Anyway.. back to reality... RIM doomed the torch with the decision to go with cheep outdated components that can't handle the load. There is a storm brewing, and it's called the torch...
Sorry RIM, I'm not switching providers so that I can use the Torch.
0 Votes
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I had a very brief demo of one of these in the store. It didn't take long for me to decide it wasn't going to work for me. To me it felt clunky, slow and cramped. Not an improvement over what I already have.
0 Votes
+ -
Thx, Matthew. I was sorry to see the device freeze in the demo. Hopefully there will be a fix. I really want this baby to work. Like many prosumers, I don't need a lot of bells, but the odd whistle is fun. Can you also open some doc's, like Word, Excel, and see how it works?

Your blog is the most reliable I've seen, and I want to thank you for your efforts.

Best
John
Ok, bricking as soon as you pull it out of the box and more than once totally turned me off of the phone. My 8830 does this too and it seems to be a cache clearing problem since applications are closed there seems to be a lot of garbage left for the processor.
It is the one thing that drives me nuts about the phone, at no time should it not be able to call or take a call just b/c an application locks up.
I'll be getting a droid it seems and deal with the security issues from there, but I need a phone that works all the time.
0 Votes
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You might want to wait if you can...
i8thecat Updated - 12th Aug 2010
@Darkrobe

RIM made the mistake of going with cheepy components in the torch... And the torch doesn't offer anything thats compelling in any way. The only thing RIM has going is security and a crumbling toe hold in the enterprise market.

You might want to hold out if you can... Even if you still make the Roid mistake, you would be wise to hold off till early 2011... iPhone should open to Verizon, there should be a mass Exodus from AT&T, and that should start a price war... By then, we should have a better picture of just how bad Roid apps are (like the wallpaper app that stole 1 to 4 million identities, will google try to wall the Roid garden, just how many more spam apps are in the Roid store i.e. google pulled 6000 2 weeks ago, etc.)... But the iPhone being on Verizon should also force a huge price drop for Roid phones (BOGOs and free with a 2 year contract).

So regardless of what decision you make, it should be a win/win just for holding out a little longer.
0 Votes
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anyone but att
dave0420 12th Aug 2010
AT&T is a terrible company -I used them for years but between the spotty coverage and terrible customer service I would never use them again.After being a customer for over 5 years ,I called them about a mystery $100 charge that showed up -after several hours the best they could do was say"it must be some kind of fees or something".When I said I am going to switch to a more reputable company -they never even offered to do anything to keep me -so I asked why they would not try to keep a long term customer and they transferred me to a "customer retention specialist" who asked me "well what do you want?" then put me on hold and hung up on me.
@dave0420

On a serious note, I agree, AT&T sucks... To be fair, I have heard similar stories about all the carriers, Verizon and Sprint included. I think part of it is luck of the draw in who you get on the phone. Kind of like that Jet Blue flight attendant homo dude that snapped... Some flight attendants are good, some are bad, some are having a bad day, and some are wack jobs waiting to snap. I'm going to enjoy seeing the mass AT&T exodus once the iPhone is available on other carriers. (That should become a service price war that becomes a win for all customers).

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