How do you say closed in Finnish? Nokia shuts down yet another service

How do you say closed in Finnish? Nokia shuts down yet another service

Summary: Nokia's high end smartphone sales have been on a steady decline and it doesn't help their standing when they keep down shutting services they actively promote and bring customers into, but they are doing it yet again.

TOPICS: Hardware, Nokia

My fellow ZDNet blogger Zack sent me the email he received from Nokia (I have yet to receive it myself) informing him that the Ovi Files service is shutting down on 1 October. Ovi Files gave you a limited amount of server space (10GB for free) to share and store photos, documents, music, and files from your PC, Mac or Nokia device to and from the cloud. I used it a bit, but prefer to use clients like Dropbox that are more universal. As a person who likes using Nokia device, it is very frustrating that Nokia buys or creates services and then shuts them down on what seems to be a regular basis (for example Nokia Messaging for Social, N-Gage gaming service, Nokia Backup, and Mosh) It is very tough to make a committment to a service when you are not sure how long it will be up and running and I am getting tired of hearing this from Nokia.

Here is the email Ovi Files users are receiving and as you can see there should be no danger of losing anything up in the cloud.

Dear Ovi Files user, Nokia is discontinuing the Ovi Files service, effective October 1, 2010. We apologize for the inconvenience.

Please make sure to uninstall the Ovi Files Connector installed on your personal computer. To do this, execute the standard Windows or Macintosh uninstall procedure that came with your computer. You will not lose any files as a result of this service discontinuation. Ovi Files simply creates an 'online mirror' of the files saved on your Windows PC or Mac, so your original files will remain intact. The files on your computer are always treated as the master version, even if some are selected as 'Anytime Files.'

You will still be able to share content between your phone and PC using another Nokia product, Nokia Ovi Suite. With Nokia Ovi Suite installed on your PC, you can do the following: sync your contacts and messages; transfer videos, photos, and music; back up your Nokia and update your device software. Please note that this is not a direct substitute for Ovi Files as Nokia Ovi Suite requires a wired connection between your PC and mobile device. For more information visit

Again, we are sorry for the inconvenience and hope that you will continue to enjoy our most popular services.

The one service I hope we can count on being around for years is Ovi Maps, but with Nokia you never can tell, can you?

Topics: Hardware, Nokia

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  • RE: How do you say closed in Finnish? Nokia shuts down yet another service

    Matthew, I work for Nokia. First, thank you for being a Nokia customer and a user of Ovi Services. Your opinion is important in our evolution and improvement.

    Second, Ovi Files is a specialized, utility-style service. Our strategy is to explore broader horizontal offerings that take advantage of our growing Ovi platform of services. We are leveraging great capabilities in maps, music, apps, messaging, email, IM and social networks to work together seamlessly to create exciting experiences for consumers.

    Ovi Files is not continuing as it does not fit our business model, but I can assure you Ovi Maps will be. It's the cornerstone of our strategy to provide contextual services to the more than 17 million people who already use it -- a free, constantly updated navigation service that has the most global footprint of any of our competitors.

    In addition, we currently host a digital music service that is #1 in 6 markets and an apps store that gets 1.7 downloads daily. Nearly 14 million people in emerging markets have accessed the Internet for the first time using Ovi Mail and we will enable millions more our browser that is to come.

    So we've got momentum in services...we're not going away...and I'd be delighted to talk with you more about it when you have a moment.

    Shane McLaughlin
    • Thanks Shane, US is an untapped market for Nokia though

      @shaneatnokia Shane, I appreciate the comments. I understand that Ovi Files no longer makes sense for Nokia, but as a fan of Nokia devices I want to see Nokia making these decisions before you make it available to customers, promote it, and then get some hooked into services that have a limited life.

      Ovi Music sounds great, but it is not available here in the US so is something we don't care about at the moment. Your Ovi Store is getting better over time, but still has room for improvement too.

      I know you are never going away and don't want that to happen. I do want Nokia to make smart decisions about services though where in the past it seems like you were buying up lots of 3rd parties and rolling things out with the Ovi name. It is really a shame though what happened to N-Gage since there was some real potential there with Xbox-style social aspects and multi-player support.
      palmsolo (aka Matthew Miller)
      • RE: How do you say closed in Finnish? Nokia shuts down yet another service

        @palmsolo (aka Matthew Miller)
  • RE: How do you say closed in Finnish? Nokia shuts down yet another service

    Quick clarification to the above metric for our apps: 1.7 million downloads, not 1.7
  • RE: How do you say closed in Finnish? Nokia shuts down yet another service

    i have never used that feature anyway, none of the people around me too, i think the very best feature of nokia right now is the ovi music and ovi map, it's been the most used feature among other, so it really not surprise to see it's closed.
    • Around me ..... NOBODY owns a Nokia

      Seriously. The only place I have seen a Nokia phone this year is at a local phone retailer. Nobody I know or work with owns a Nokia phone anymore.
  • Ovi MAPS - Shane McLaughlin

    Shane, glad the Ovi Maps is not going away any time soon.
    Not sure if this is a device, software or combo issue with Ovi maps on my 5230 Nuron. (I don't use the service being discontinued)

    while driving on a almost any US highway, OVI Maps seems to get very confused at almost any off ramp intersection. Although I am still on the highway, at most off ramp intersection OviMaps will recalculate at it suddenly thinks I am on the off ramp or a road that runs parrallel to the highway I am on.

    Annoying & at least I know where I really am. After I pass that intersection, it does figure out I am on the highway & re-calculates again. This issue does continue though if there is a road that runs parrallel to the highway as the device thinks I am on that road & is constantly giving directions on how to get back on the highway.

    Shane, also if the OviStore app on the phone could please keep track of where you are when browsing apps, that would be great. What I mean is if you are browsing the apps and have scrolled down lets say 50 apps, select one to look at & then go back, you have to scroll through the entire list again. Very annoying, especially on the 5230 where you can not get at the side scroll bar, even with a stylus.

    The option to install apps from the PC while connected via USB would also be a GREAT addition to the OviSuite.
  • Just to answer the (explicit) question,

    as Shane didn't chose to do so - the Finnish word Matthew is seeking is [i]suljettu[/i]....

  • RE: How do you say closed in Finnish? Nokia shuts down yet another service

    "a free, constantly updated navigation service" to whom exactly Shane?

    Although a heap of your cheaper E Series phones now get free navigation, I was stupid enough to buy the more expensive E75. No free navigation for me. My complaints have never had a response.

    Looking for a HTC Desire on E-Bay now.

    No Joke
    • RE: How do you say closed in Finnish? Nokia shuts down yet another service

      I agree. Having purchased the N79, I thought the price premium and the status of the N-series would have included it in the free lifetime navigation upgrade. As much of a Nokia & N-series fan as I have been over the years, their North American exposure is mediocre at best, so I decided to have an affair with a Samsung Galaxy-S. Loving every minute of it.
      Salty Dog