ie8 fix
madison

International travelers: Here is how to SIM unlock your Verizon Apple iPhone 4S

By | October 14, 2011, 3:58pm PDT

Summary: The Apple iPhone 4S is promoted as a world phone, but international travelers should be aware of what that means. I also went through the process and can answer your questions.

One of the promoted specifications on the new Apple iPhone 4S is the “world phone” capability, but it isn’t quite the world phone that many international travelers who use GSM phones are used too. Macworld has a good article explaining how “worldly” your new iPhone 4S really is and as you can see it turns out the Verizon iPhone 4S may actually be the best option for international travelers. Given that I am traveling to Nokia World in London in just over a week, I just went through the entire SIM unlock process with Verizon on my new 32GB White iPhone 4S and wanted to explain the process in detail for you.

Options for international usage

There are two ways you can use your new iPhone 4S internationally, (1) roaming directly through your US carrier partner agreements or (2) by using an international/local microSIM card with coverage in the country you are visiting. The easiest, and most expensive, option is to simply call up your carrier and enable the global option on your phone. Sprint and Verizon include global microSIM cards in your phones already so you are set after enabling the service.

I personally have and enjoy using a Truphone Local Anywhere SIM that gives me a local Seattle phone number with excellent international rates. This SIM allows me to travel all over the world with the same number and enjoy competitive rates without having to search around for local SIM cards. I get voice, data, and text with this SIM and can test it before I leave on my trips.

At this time Truphone only has standard SIM cards so I purchased this microSIM cutter from Amazon. Don’t worry, it comes with two microSIM to SIM card adapters so you can always use it with other phones with standard SIM card slots. I cut down my Truphone SIM and was ready to go.

Step-by-step to SIM unlock

Here are the steps I took to unlock my Verizon iPhone 4S and test it with my Truphone SIM.

  1. Call up Verizon customer service
  2. Tell them that you wish to perform an “international unlock” so that you can use a “SIM card from an international carrier” and you do NOT want the Verizon global option that uses their own SIM with roaming agreements. They will tell you that you can only perform one SIM unlock once every 10 months and if you haven’t done it in the last 10 months you should be good to go.
  3. Verizon will email you an unlock agreement that you must read and then verbally agree too.
  4. The Verizon rep will then have you turn off your iPhone. They will then do some things on their end that takes about 5 minutes.
  5. The rep will then tell you that you need to put your international SIM in your phone and then connect via a computer and iTunes or via WiFi to perform the activation. As you can see in my screenshot, I performed the activation via WiFi and after that you are good to go.
  6. I put in my Truphone SIM and after a couple seconds it roamed to T-Mobile USA and confirmed my SIM card slot was unlocked.

I will be able to fully test and confirm this works outside the US too in just over a week. As Gloria also points out in this ZDNet article, there is some confusion around the Sprint SIM card unlocking capability.

FYI, I tried putting in an AT&T microSIM card and it will not activate in the Verizon iPhone 4S. You need a valid international or international service card like my Truphone SIM to use the SIM card slot.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Matthew Miller started using a Pilot 1000 in 1997 and has been writing news, reviews, and opinion pieces ever since.

Disclosure

Matthew Miller

Matthew is a professional naval architect by day and a mobile gadget freak at all other times. He purchases his own devices and then sells them on eBay or Craigslist to buy more. Many other devices are sent for review on a 30-day loaner basis and then returned to the carrier or manufacturer. If any are provided as “long term loaner units” this will be clearly disclosed in his reviews.

Biography

Matthew Miller

Matthew Miller started using a mobile devices in 1997 and has been writing news, reviews, and opinion pieces ever since. He is a co-host with GigaOM's Kevin Tofel on the MobileTechRoundup podcast and an author of three Wiley Companion series books. Matthew started using mobile devices with a US Robotics Pilot 1000 and has owned over 125 different devices running Palm, Linux, Symbian, Newton, BlackBerry, iOS, Android, webOS, Windows Mobile, and Windows Phone operating systems. His current collection includes an HTC Radar 4G, Dell Venue Pro, Apple iPad 2, HTC Flyer, Samsung Galaxy Nexus, Nokia N9, Apple iPhone 4S, MacBook Pro, and many more, along with tons of accessories and classic devices like the Apple Newton MessagePad 2100 and Sony CLIE UX50. Matthew can be found on various discussion forums under the user name of "palmsolo".
34
Comments

Join the conversation!

Just In

Doesn't Work
bronxrap2 18th Apr
I've been searching high and low for something to work and nothing worked until I searched http://www.LowPage.com and found the right unlock.
0 Votes
+ -
Contributr
What do you mean by:
Adrian Kingsley-Hughes 14th Oct
"They will tell you that you can only perform one SIM unlock once every 10 months" ... ? Does the handset relock itself?
0 Votes
+ -
Contributr
No, they limit how many phones you can unlock
palmsolo (aka Matthew Miller) 14th Oct
@Adrian Kingsley-Hughes I understand that if your phone breaks or gets replaced you can get it unlocked, but they don't want people buying and unlocking like crazy just to resell them online. It was my first unlock of a CDMA phone and it was a breeze.
@palmsolo (aka Matthew Miller) === How come this picture doesn't match the one at the top of the page?
0 Votes
+ -
@Adrian Kingsley-Hughes:

1) when you buy iPhone 4S, it will be unlocked;
2) but shortly after that autolocked;
3) if you behave, you may ask to manually unlock it for international travels;
4) they then (auto?)lock you again once you come back (not sure how soon, though).
@DeRSSS

I've never heard of being able to re-lock a phone after it has been unlocked, every other phone I have seen, SIM unlocks are permanent and cannot be reversed. If they have actually made it so that the iPhone 4S can be re-locked after being unlocked, that is really a jackass move by Apple, Verizon or whoever may be responsible for it.
0 Votes
+ -
only in america...do you have to jump through heaps of hoops to use a piece of hardware as you wish to use it.
So much for the big freedom!
@Bradish@... They simply have no concept of actually owning a phone in the US.
So if i get my Verizon iPhone unlocked... Technically i should be able to pop in my AT&T or T-Mobile sim and it should work? Or does VZW just unlock the phone for non-us SIMs?
The iPhone 4S isn't the king of cell phones, but it's part of the royal family nonetheless. Even without 4G and a giant screen, this phone's smart(ass) voice assistant, Siri, the benefits of iOS 5, and its spectacular camera make it a top choice for anyone ready to upgrade.- Dr. Jerry M. Foster
0 Votes
+ -
iphone5 tets
iulikasomili 15th Oct
I just found a test site, were you can test the iPhone 5: http://site-review.info
http://ppt.cc/9iT1 ......................thanks for visit
http://lnk.ly/Mks
...............................................
0 Votes
+ -
0 Votes
+ -
Double checking facts in Verizon store
Ihatea Teanantea 16th Oct
The sales-girl was super experienced - 8 years in mobile technologies. Verizon phones are not relocked on return, they stay un-sim-locked. Good standing, is in fact, 60 days into the contract. The trouble is that Verizon have not actually decided yet whether they are going to allow unlocking of the iPhone4S's SIM. No memos from head office yet on the topic.
0 Votes
+ -
Mont blanc Pen
sang777 16th Oct
I learnt about it only recently, when I picked up another Mont Blanc Catalog, Mont blanc Pen , Mont Blanc Pens sale this one titled ???Feelings- One Hundred Years of Mont Blanc???.I got this 92-page, magazine sized catalog real cheap but it had a wealth of information, photographs, illustratio lp you avoid losing money to someone who is selling fake Mont Blancs.Many of the counterfeits you come across will be sold on a 1st, 3d or 5th day o.mont blanc pen f listing, by a fairly new seller with either zero, or very few feedbacks. And if there is any feedback, it has been made a day ago purchasing 1c items. The payment method might be Bank Transfer only (otherwise called ??Direct Deposit???), or the shipping costs will be quite high and the description will say it isn???t refundable under no circumstances. Remember that once you sent your money you cannot request it back. cheap Montblanc Pen , MontBlanc Meisterstuck Pen , Montblanc Boheme Pen Therefore use Bank Transfer only in c.
0 Votes
+ -
Truphone beware.
dragonpaw 17th Oct
FYI: I used to use Truphone, until I found out they had been billing me for months after I'd turned off the service via their web site. They claimed unless I could tell them the exact date I turned it off, then there was no way they would refund the fraudulent charges. (I'd not used the SIM in months, and they admitted that.) They make sure to never email you a bill so that you never know they are billing you.
Terrific and timely post, Matthew. Being an international man of mystery, Doc does a lot of travelling overseas and is tired of carrying around two different devices. And though your process seems a bit complicated, it???s well worth the effort. Thanks again for letting us know what we???re in for as we take our iPhones across the pond.

http://www.zdnet.com/blog/doc
Can you use a local SIM card for this? For instance, I am traveling to Australia, would I be able to use one of the local phone networks there? Or do I need to purchase something like Tru SIM? Thanks!
0 Votes
+ -
Whitelist / Blacklist
iarslangiray 19th Oct
They add your IMEI number to whilelist to get unlock. You phone gets connected to whitelist and gets confirmed and gets unlocked. If they remove your IMEI number from the whileist, next time you change your simcard, it gets locked unless they putback into whitelist
After you pushed "Activation Required" button, is there any other step that needs to be taken, or is the unlocking complete?
Hi,

Sprint, Verizon and AT&T iPhone 5 show, there is certainly no 64GB model listed amongst the 16GB and 32GB models of the AT&T, Sprint and Verizon iPhone 5 models.

http://applications.androidxiphone.com/sprint-verizon-att-iphone-5-shows-radio-shacks-inventory/
Matt - do you have to have an international sim at the time of unlocking? obviously I would rather pick up a local sim when I arrive. I am traveling soon but only got the iphone 4s weeks ago. Thoughts?! Thanks!
No one seems to mention the Russian ability to unlock any cell phone made....
at least in my experiences...
i was heading to thailand for 4 months just after the iPhone 4S came out. i went to a verizon store and asked about unlocking - they tech read the rules to me, and i qualify (long term customer in good standing etc). called global services, and the guy "sent the un-lock code" over the air while i was online with him. my provider in Thailand is dTac, a south-east asian Mobile company. they have data plans, (18$/month unlimited data and 600 min talk time) but no 3G where i live, only EDGE. They gave me a micro SIM card, i synced with iTunes and... it didn't work. trouble finding the network. would lose the network. 9 out of 10 tries to call my wife who was standing right next to me, didn't go thru. she could only occasionally call me. for some reason the phone wanted the country code (66) in front of the number, which isn't right. i tried tweaking all the settings, talked to dTac- "not our problem", even called Verizon in the states- "not our problem if you are on a foreign carrier". tried to make it work for a couple weeks and cancelled the data-plan. put my SIM in a crappy old motorola RAZer i brought with me (got it free) and i can make and recieve calls. bummer. i was really excited to have it work. i use it as a wi-fi portable computer and camera mostly. tried to buy an iPhone 3 before i left, but i kept getting scammers replying to my responses to craigslist. oh well. i suggest bringing a back-up GSM fone, before you go over-seas and depending on your iPhone 4S. or buy a local phone when you get there.
I followed the instructions and they almost work as expected. I got a "Tru" sim card, and it works in my GSM iPad. I called Verizon and got my iPhone4s "unlocked" , however the Tru sim would not "activate". After a lot of time on the phone, and a lot of double talk from Verizon, here is what I think the situation is.

The phone is in fact unlocked, but I decoded the mumbles from Verizon to mean, if the phone can detect a Verizon signal, it will not use a non-Verizon sim.

They swear it works overseas and no one has ever had a problem. Which I will have to take a t face value.
Matthew

Great article. Based on it, I ordered a TRU sim for my Verizon 4s. Activated fine in std phone. Unlocked 4s via Verizon. Cut sim card down and card not recognized. Tested phone with old Swedish SIM card I had...worked fine...phone boots up to roam on AT&T. TRU replaced card with microsim version, and so far, phone does not recognize the card. it simply boots up on Verizon regardless. So far, TRU support has been non-existent. How did you get yours to work??
0 Votes
+ -
Hi,
I was thinking to buy the micro SIM card because once a year I go to EU.??
I own a iPhone 4 (not S) unlocked, with AT&T as carrier in USA , then I read the following in the truephone's website/FAQs:
-----------------------------------------
My iPhone 4 or iPad needs a micro SIM?

We offer a replacement service for existing customers only needing to switch their current SIM for a micro SIM.??Contact customer service??on 707 to arrange this.

We do not offer micro SIM cards for new customers. (!!!???)
------------------------------------------
What that means? That they will send me a normal SIM for my iPhone 4? How do I fit it in??? I do not understand.??Thank you.
0 Votes
+ -
Awesome service
hrudka_cz 10th Mar
Awesome, thanks!!

----------------------------
HRUDKA - http://www.unlocks.us
0 Votes
+ -
R-Sim III can do the job
alukado Updated - 25th Mar
Now the R-Sim 3rd Generation can unlock all Verizon Sprint ATT T-Mobile iphone 4S, check here :http://www.eachsupplier.com/r-sim-iii-3rd-generation-for-iphone-4s-gsm-ios-5-1.html
0 Votes
+ -
Truphone Followup
SigR 20th Mar
Great article, but promised followup sorely needed. There have been many problems with iPhone 4s documented on the Truphone site (see "Tru SIM incompatible with iPhone 4s?") and Matthew's actual experience would appear to be very relevant.
0 Votes
+ -
Verizon international unlock
antofsteel15126 13th Apr
Ok...Im new but spent 4 hours between verizon, apple and telestial international phone cards solving this problem...
What is not mentioned in this article is really what is needed to know if you have Verizon and live in the USA and want to try your prepurchased international card prior to leaving USA.
1)Follow the steps above when talking to verizon per the article ..CONFIRM they have sent a request to apple to unlock your phone...*takes 1 hour* usually...You will need to make sure Verizon updated your plan to Global international use *OUTSIDE* the USA
2)Go to itunes...plug your iphone in..right click your iphone...choose *BACKUP* after your iphone is backed up choose *restore*. This will sync your iphone with the *NEW* verizon plan. If you do not you will not get the itunes *congratulations you have unlocked your iPhone* message.
3)Now that your iPhone is synced with the new verizon plan your iphone will restart several times and reinstall the iphone backup you made (saving all your apps and settings).
4) Now your Iphone 4s should look and act like normal.
5) Take your verizon sim card out ...install your international micro sim card...here's were verizon failed to inform me of the much needed info..they blocked international USE micro sim cards to be used in the USA but with Telestial micro sim card there are 3 options to get your prepaid card to work (i dont work for telestial and dont know if its the same for all prepaid international cards) your gonna want to use the option "if no coverage 2 then pin#" as directed on the card. So we take verizon microsim card out...install prepaid card..it prompts you to unlock sim...you enter #2 then your prepaid card pin #...iphone picture will appear and will say your iphone is ready for use "click"...iphone searches and then poof your on "usually AT&T" service... If this worked you will get texts from your prepaid card company...or atleast i did congratulating you on activating your prepaid card... so this what I did to get the phone working in the USA with Verizon using a prepaid internation microsim card. I am using this prepaid card to go away in a week and will reply back to let you know how i make out. In theory I should be able to use "option 3" which allows outside USA calls to be made from Dominican Republic at 49 cents a minute. I hope this helps some of you.
0 Votes
+ -
Doesn't Work
bronxrap2 18th Apr
I've been searching high and low for something to work and nothing worked until I searched http://www.LowPage.com and found the right unlock.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix