ie8 fix
madison

Is a LTE smartphone without working WiFi hotspot worth keeping?

By | April 22, 2011, 11:52am PDT

Summary: The ThunderBolt is the first LTE smartphone to hit the market, but I cannot get the WiFi hotspot to work consistently so this aspect is a complete failure. Are there widespread issues with this and if so, what is the solution?

As I stated in my ThunderBolt first impressions article one of the primary reasons I decided to stick with this device was the ability to tether it via LTE. I figured I would use it extensively until 15 May, which is the date when the Verizon free tethering option reportedly ends. You generally get what you pay for and this free tethering offer has been a complete failure for me on the ThunderBolt (Engadget also mentioned this failure a month ago) and I have to admit I am starting to regret this purchase and have come up with a few options that I am considering to address the problem.

I used the WiFi hotspot feature for four days or so before I had travel to Alaska where I was in a 3G only area and during that four days tethering seemed to work fine. I then returned from my business trip and tried using the WiFi hotspot to record a couple of MobileTechRoundup podcasts via my MacBook Pro. The ThunderBolt kept dropping the network, in an area where I have very strong 3G and LTE coverage, and giving me no data connection errors. I tried resetting the ThunderBolt and even switching to 3G only mode, but that hasn’t solved the problem. I did a bit of research and read in some other reviews and in the various Android forums, such as Android Central, that this problem seems to be affecting quite a few people with the ThunderBolt and no solution has yet been released.

I am now past my return period so I am stuck with the ThunderBolt and failed hotspot functionality. The ThunderBolt is a great Android device with fast response, nice display, and everything else that goes along with a solid HTC Android smartphone. However, the inability to tether via the fast LTE network when I need it to get work done is unacceptable.

A bit of reading through the vast number of comments reveals this could be related to other factors, but none have been confirmed as the real issue and I am still testing out some theories. I do have security on and have primarily been trying to connect via a 2010 MacBook Pro. I also tried with the PlayBook streaming Slacker Radio and it did lose the connection to the network too.

I figure these are my available options:

  1. Keep the ThunderBolt and forget about WiFi tethering with the hope that Verizon and/or HTC resolves the issue.
  2. Try to get Verizon to take back the ThunderBolt and switch me to a 4G hotspot account. James put together a nice comparison between the two Verizon options.
  3. Cancel my Verizon plan and pay the $350 ETF and then sell the ThunderBolt to someone with no contract necessary. I get solid WiFi tethering with Sprint and T-Mobile so could go to one of them for a device for my tethering needs.
  4. Root the ThunderBolt and install a custom ROM to see if that fixes the problem.

Have any of you ThunderBolt owners had a solid WiFi hotspot experience? What would you do in this situation? I am not pleased at all with the failure in this functionality, but don’t know if it is HTC or Verizon to blame here.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Matthew Miller started using a Pilot 1000 in 1997 and has been writing news, reviews, and opinion pieces ever since.

Disclosure

Matthew Miller

Matthew is a professional naval architect by day and a mobile gadget freak at all other times. He purchases his own devices and then sells them on eBay or Craigslist to buy more. Many other devices are sent for review on a 30-day loaner basis and then returned to the carrier or manufacturer. If any are provided as “long term loaner units” this will be clearly disclosed in his reviews.

Biography

Matthew Miller

Matthew Miller started using a mobile devices in 1997 and has been writing news, reviews, and opinion pieces ever since. He is a co-host with GigaOM's Kevin Tofel on the MobileTechRoundup podcast and an author of three Wiley Companion series books. Matthew started using mobile devices with a US Robotics Pilot 1000 and has owned over 125 different devices running Palm, Linux, Symbian, Newton, BlackBerry, iOS, Android, webOS, Windows Mobile, and Windows Phone operating systems. His current collection includes an HTC Radar 4G, Dell Venue Pro, Apple iPad 2, HTC Flyer, Samsung Galaxy Nexus, Nokia N9, Apple iPhone 4S, MacBook Pro, and many more, along with tons of accessories and classic devices like the Apple Newton MessagePad 2100 and Sony CLIE UX50. Matthew can be found on various discussion forums under the user name of "palmsolo".
32
Comments

Join the conversation!

Just In

RE: Is a LTE smartphone without working WiFi hotspot worth keeping?
tomlin21-24319035676893835085146735905770 11th Oct
I such as this over the reebok jerseys internet web-site offered and it's provided me some type of want being powerful for some genuine motive, so many thanks.
Root. Tethering options a-plenty.
0 Votes
+ -
@Droid101 So one has to root (aka jailbreak) an Android device to get something that should be basic functionality? And the Thunderbolt gets a free pass on this from you why?

Cue the Double Standards.
@athynz
Right on.
@athynz

difference i see is that Apple/AT&T didn't allow tethering at all when jailbreaking to get tethering was being recommended. here it is a failure of some kind and rooting the unit may only be a troubleshooting technique.

granted, it is advertised to work, and so should work without any troubleshooting needed. however, i highly doubt anyone in the Android community is going to recommend criminal charges for rooting a phone whereas Apple did try to say jailbreaking was a criminal offence

either way, i'm still pissed that Verizon/AT&T think tethering should be a separately chargeable feature, and wonder what will happen to T-Mobile subscribers with free tethering if no gov't agency blocks AT&T's acquisition
@athynz You don't need to root it to do it... FFS all you need to do is enable USB debugging and download azilink. But then again if we knew how to use google, we could avoid looking like fools on zdnet wink.
@athynz

No. One doesn't need to root an ANDROID device. One must root a VERIZON device. It's not complicated. Keep it straight. The Eastern Roman Empire(AT&T) and the Western Roman Empire(Verizon) are both tyrannical regimes. You can exchange Roman and AT&T freely there. As long as you're dealing with them freedom will be hard won and probably involve people occasionally getting crucified. The software is not relevant to that aspect.
@athynz I also found it laughable that rooting was the first suggestion when all the Fandroids bashed the iPhone for having to be jailbroken to get tethering because AT&T (not Apple) did not allow it.
@Droid101 Dude, you don't even need to root it to do it. Azilink bro.
I have been having a ton of radio issues with my Thunderbolt. Strange behavior after setting it in airplane mode (unable to connect to the cell or wifi networks after coming out of airplane mode without a hard reboot), similar behavior when coming out of areas with no signal, in some areas where it shows cell connectivity having no data connectivity (mainly in my house), etc. Not sure if this is a hardware of software issue at this time. May looking into rooting it to get to the bottom.
@ploco@...

Probably software. When you come out of airplane mode, try switching the radio on and off. Try going into testmode dial *#*#info#*#* -> phone info scroll down to turn radio off. Then, switch it back on.
Mr. Miller:

I think something was overlooked in your proofing:

"and I have to admit I am starting to regret this purchase just a few options to resolve the problem."

This is found at the end of the first paragraph.
0 Votes
+ -
Message has been deleted.
xiaojiekgf Updated - 23rd Apr 2011
0 Votes
+ -
I wonder if this is an issue with the hardware or is this an issue with the carrier? Or more to the point the carrier provisioning the Thunderbolt while the WiFi hotspot is free to use?

I also wonder how many Android fanboys will give this a free pass...
@athynz
One definitely comes to mind, Peter Perry. grin. He was touting it like anything.
0 Votes
+ -
Read the 1st post
wackoae 22nd Apr 2011
@athynz nt
@wackoae

Oh do share with us how wonderful the 4G tethering experience is with the iPhone on Verizon's network is!

Android has bugs. Is this phone even running 2.3.3, though? If everyone keeps blaming the devices for poor service from their carriers the carriers are NEVER going to change.
@tkejlboom Oh do share with us how wonderful the 4G tethering experience is with the iPhone on Verizon's network is!
Apparently it's just as good as it is on the Thunderbolt and the iPhone doesn't even have 4G wink
I would ETF and sell it on ebay without any second thoughts.
If coverage is strong it should not want to tune away and look for evdo. Then again, these lte chipsets are new and I have already seen 2 different chip makers implement 2 different things with respect to parameters used to control searching for other services.
0 Votes
+ -
My guess is Verizon
itguy08 23rd Apr 2011
Same issues here with a Droid X.... It can be very frustrating but luckily I don't use it much (only turn it on when we need it and cancel it shortly after).

However, it is something that needs to be fixed. Period. End of story.
0 Votes
+ -
Root or wait for upgrade
movielover76 23rd Apr 2011
I had some issues with connectivity on my thunderbolt
I am rooted however and I have since installed a custom rom
yesterday I installed a leaked htc upgrade that isn't out yet and my connectivity issues went away
as well as improving my battery life.

It's a good phone, I'm not saying it gets a free pass but it is the first LTE phone on the verizon network.
as an early adopter one of the things you usaully unknowingly sign up for is a few bumps in the road
and it seems to me they are working them out.

If you root you can tether for free, which is a plus
5. Send it back. It's not fit for purpose. Don't just let Verizon fob you off with "you're over your returns period".

Surely that's an option? It is in The UK, even if it's not a pretty one.
@bradavon It's not an option in the US. Lobbying in the US effectively guts any consumer protection law.
0 Votes
+ -
I have an EVO
condelirios 25th Apr 2011
It is the first 4G phone of any kind and it stays connected when in 4G and using it as a hotspot. It has no problem in 3G either. However, the battery life sucks horribly. You charge in the morning, you charge at lunch, you charge in the car, you charge it all the time. Ugh. Miss my BB Tour when the battery lasted for days.
I returned mine. Tethering was horrible, as was battery life. I didn't have high expectations for battery life, but reliable tethering was a must have.
let's face it, the cell providers can take over the planet but their greed has stopped them cold. between inconsistent operations and ADVERTISEMENTS PERMANENTLY INSTALLED.I am cutting back to the bare minimum I'll be damned if will reward their tactics of lies, deceit, and lack of fair play. Keep the phone or modify it to get it to do what it should do out of the BOX..Again I must commend the American consumer, the DUMBEST IN THE WORLD! Me ? I think you should buy another one just to be sure it wasn't a fluke..yeah, right
Yes. You don't need to pay to tether or even root devices on verizon's network. There's a great application called azilink for USB tethering.
0 Votes
+ -
I'm curious
tkejlboom 25th Apr 2011
Have you tried determining if the bug is in the hotspot functionality vs the network? If you switch on the hotspot and then going into testmode, dial *#*#info#*#* click on phone info and then check your connectivity, I'm curious as to which end is going down. Given that when it was locked into 3G mode it still failed even though it worked in 3G in another region, I suspect it's a network issue.
0 Votes
+ -
Oh, wait!
tkejlboom 25th Apr 2011
You're not using the Android hotspot? You're using Verizon's proprietary third party software? Hell, I don't even know what to do about that. You checked android forums for a solution? Isn't that like running MySQL message boards for solutions to a problem you're having with an Oracle database?
Return it. It's a warranty issue. You bought a phone with a WiFi hotspot feature and it doesn't work. Look at it this way. If you bought a new car and the radio didn't work, you would take it back to the dealership, right? Sure, you can still drive the car, but you aren't getting all the features that you paid for.
0 Votes
+ -
RE: Is a LTE smartphone without working WiFi hotspot worth keeping?
jackson1984-24316069205748857739440257893812 11th Oct
Thankful i pretty fairly recently uncovered this excellent website, may very well be certain to save lots of it so i can browse buy jerseys generally.
0 Votes
+ -
RE: Is a LTE smartphone without working WiFi hotspot worth keeping?
tomlin21-24319035676893835085146735905770 11th Oct
I such as this over the reebok jerseys internet web-site offered and it's provided me some type of want being powerful for some genuine motive, so many thanks.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix