When Collaboration is Literally Life or Death...

When Collaboration is Literally Life or Death...

Summary: For those who think collaboration technology simply breaks down rigid command and control management hierarchies, consider the origins of the term: the military.The US military have had a significant online presence with various online forums for rank and file, commanders and other lines of business - all behind user name and password of course - for the last decade or so.

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For those who think collaboration technology simply breaks down rigid command and control management hierarchies, consider the origins of the term: the military.

The US military have had a significant online presence with various online forums for rank and file, commanders and other lines of business - all behind user name and password of course - for the last decade or so.

This collaborative component of military life is an essential part of the US military as this article 'CompanyCommand—Building Combat-Ready Teams: Leaders Describe How the CompanyCommand Forum Makes a Difference' in Army magazine discusses.

To take a specific example:

The CompanyCommand (CC) forum is a growing network of company commanders who are dedicated to the cause of exceptional leadership at the company level. Thousands of us are connecting in an ongoing conversation—sharing our hard-earned knowledge and experiences, becoming more effective and advancing our profession.

Over the last nine years, the Army’s senior leaders— all past company commanders themselves—have been incredibly supportive of CC and other professional forums. They “get it” and want to maintain the grassroots, voluntary, by-and-for-the-profession nature that has made the forums so effective. Currently, the Army is seeking to expand the operating force and may draw from the generating force to make it happen. With this in mind, we recently asked members to share their reallife stories and concrete examples of how the CC forum has made a difference. What follows here is a small sample of the outpouring of feedback from leaders across the Army.

What's intriguing about this article is the user case histories described in a place you probably wouldn't expect to find ringing endorsements of 'Internet social networking' especially in light of the recent threats to ban Twitter, Facebook and other consumer social networking sites by the US Department of Defense.

This is a great example of the difference between consumer 'software as a service' (SaaS) and properly set up collaboration networks. Where Twitter short urls could lead to malware and Facebook is not geared up to filter malicious attacks, the military are a textbook example of people who are literally likely to be attacked - and for whom cyber warfare is an increasingly important reality of warfare.

To pile on this SaaS weaknesses perspective, Google docs could land you in jail if Google decides your discoverable legal electronically stored information 'isn't available'.

The behind the firewall collaborative alternative to these consumer offerings keeps information and systems safe, and I'm assuming there is a clear differentiation of what constitutes communicating with friends and home on the internet and logging into milSpace, just as should be the case when logging into your account as the employee of a large company to work.

Case histories are much sought after by employees in large companies tasked with setting up Enterprise 2.0 social media collaboration networks to demonstrate best use cases. The reality is that the endorsements of the utility various users have enjoyed by using the 'CompanyCommand forums' are intriguingly broad. While CompanyCommand is powered by Tomoye Community Software, who I'm sure are providing a great platform, it's the use cases that are so compelling in this article, as this example citation illustrates:

"I am still not totally sold on Internet social networking, but I do know a few things about CompanyCommand. I used it as a young lieutenant to see how and what current captains were doing. I used it as a staff officer at both the battalion and brigade combat team levels to understand what my peers needed and how I could help them better. I also used it to mourn the loss of friends who had died in battle. Most of all, I used the CC forum for answers—answers not found in any AR, FM, TM or publication; answers never taught to me by any leader or class; answers to questions such as: What do you do when a Soldier under your command dies? How do you get through a 15-month deployment when you are separated from your family? How do you keep it together as a commander when the going gets tough so you don’t let your Soldiers down? Even though I had never kept a journal, I had the privilege of maintaining a Commander’s Blog on the CC forum for about seven months while deployed in 2006–07; it was a way to vent, receive reality checks from peers and receive advice from past commanders. This made such an impression on me that I am now volunteering my time to assist in running the forum". —Jason

The two quotes above about leadership and grass roots adoption to obtain tacit knowledge aren't your usual anodyne 'learn about how the Belgian department's widgets will work with our division's products' examples. These are literally life and death, keep the morale up to figure out how to survive and succeed in potentially deadly circumstances use cases of collaboration.

This should give pause for thought to the silicon valley sophisticates passing judgement on the endless featherweight iterations of consumer SaaS offerings they think could work inside companies as 'social media'.

While life inside businesses isn't as literally visceral and dangerous as army life, the competitive challenges of business are not to be underestimated.

Industrial strength strategic planning of collaboration environments will definitely separate the weakly organized from the ultra connected and clued up and is a key differentiator in modern business.

Topics: Enterprise Software, Cloud, Collaboration, Emerging Tech, Networking, Software, Social Enterprise

About

Oliver Marks leads the Global Digital Enterprise Team at HP, having previously provided seasoned independent consulting guidance to companies on effective planning of business strategy, tactics, technology decisions, roll out and enduring use models that make best use of modern collaborative and social networking tools to achieve their business goals.

These are Oliver's views and not those of his employer HP.

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9 comments
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  • middles workinig together

    CC is following Barry Oshry's Power and Systems guidelines for middles ( as in tops, middles and bottoms) Those in the middle, i.e. the company commanders, can be much more effective when they recognize that they can and should collaborate with their peers and share their knowledge and experience.
    Way to go Army!
    jimberg51
  • And for us NONCOMs, we have Military.com...

    It is a great forum for all rank and file solders. We even include family members and just plain folks that are interested in military issues and supporting the troops.

    The security at Military.com has increased quite a bit, so people don't have to worry about privacy issues. E-mail has recently been dropped there; however, because of inactivity, but everyone has his or her favorite personal email account, so nobody misses it.

    DOD buzz is one of my favorites.
    JCitizen
  • Malware, oversharing lead Marines to ban social networks

    Well, looks like the Marines did ban social networks:

    http://arstechnica.com/web/news/2009/08/malware-oversharing-lead-marines-to-ban-social-networks.ars

    IMMEDIATE BAN OF INTERNET SOCIAL NETWORKING SITES (SNS) ON MARINE CORPS ENTERPRISE NETWORK (MCEN) NIPRNET

    http://www.marines.mil/news/messages/Pages/MARADMIN0458-09.aspx

    usr001
  • RE: When Collaboration is Literally Life or Death...

    Hello, contrary to popular belief, Al Gore did not create the Internet or WWW. This was facilitated by the top University at the time and the military. It is natural for this to develop like this. I just wonder why it didn't happen before. This is an idea I am sure that came to mind as the officer noticed the enlisted were doing. As long as it is encrypted and private, I believe this is a tool that could help keep our troops safe!!!!!
    enawn
    • Al Gore???

      Who said [i]anything[/i] about Al Gore?

      "I just wonder why it didn't happen before." Before when? According to the story, CC's been going "the last nine years",* while MySpace has only been around since 2003, and Facebook since 2004.

      *Actually, it says that the senior Army leaders have been supportive for that long, not specifically CC's been around.
      Barc777
      • CC's beginnings

        The CompanyCommand forum (companycommand.com at the time) launched in March 2000. It moved to military servers in 2003. The guy who led the CC support team in 1999 as the idea became a reality is still leading the CC support team today.
        pgk4usa
  • RE: When Collaboration is Literally Life or Death...

    nice article, great example of collaboration

    David Corcoran
    http://batipi.com
    david.corcoran@...
  • RE: When Collaboration is Literally Life or Death...

    Very good stuff, wish the "mainstream media" would cover
    topics like this.
    frabjous
  • RE: When Collaboration is Literally Life or Death...

    What's interesting here is that for the Military and intelligence communities it is this "connective" type of collaboration that has the key value. In commercial sectors, the focus is still on team enablement and efficiency - what I call "creative" collaboration.

    You rightly point out that everyone is looking for case studies - but not the army and intel - they completely get it.
    deb lavoy