Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

Summary: While Intel will bear the brunt of the damage from the SATA-port defect the company has detected in its new Sandy Bridge chipsets, other companies building products around the parts are having to perform damage control as well.Several PC manufacturers and component companies have already responded to the news of the defective parts.

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While Intel will bear the brunt of the damage from the SATA-port defect the company has detected in its new Sandy Bridge chipsets, other companies building products around the parts are having to perform damage control as well.

Several PC manufacturers and component companies have already responded to the news of the defective parts. Here's a quick rundown of what they are each doing for consumers.

Have you purchased a Sandy Bridge product yet? If so, what are you going to do (if anything) about the defective chipset? If not, has this made you reconsider a Sandy Bridge-based PC? Let us know in the Comments section.

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Topics: Hardware, CXO, Intel, Processors

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19 comments
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  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    Glad I am using 1st gen core i7 processor (HP Envy 17); so no worries
    shellcodes_coder
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    AMD Fusion anyone?
    nessrapp
    • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

      @nessrapp, sure. I'll get one when it becomes available and that I'll have enough money to buy it. :)

      Of course, that'd be for the tablet, but for the PC, I'll wait until Windows 8 goes into beta.
      Grayson Peddie
  • Could have been worse!

    Just imagine if this had gone on for a few more months before discovering the issue? Its still a big deal for those with the chipset. But as we saw with Nvidia and some of their mobile graphic chip failures. At least you did not have to file any lawsuits in order to get Intel to man up.
    jscott418-22447200638980614791982928182376
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    Chillblast just rang to say that my PC due this week may be delayed till early March. They have just sent all their production motherboards back to Taiwan. Replacement motherboards will start shipping in very small quantities in March with volume deliveries not available till May. I have decided to wait and pray that nothing else dies till then.
    techrep@...
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    I just purchased a ASUS Motherboard & built it yesterday. Only using one serial port for hard drive & so far it is working fine. Don't know what Tiger Direct plans to do with any replacements for this motherboard.
    cakuhn@...
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    Just bought myself a new HP DM4 (cause my Last HP Tx 2000 broke after 2 years!!) and now this! Unbelievable,
    arthur_rogers90@...
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    DRM infested garbage got what was coming to it. Hopefully it will die a painful death.
    HackerJ
    • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

      @HackerJ In a SATA interface? In a materials failure. The circuit works it just degrades over time. DRM has NOTHING to do with this.
      DevGuy_z
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    I had ordered a Dell XPS 8300 just days before the announcement. I called Dell and canceled the order. I still intend to purchase the XPS 8300 after the problem is resolved.
    gwthornt
  • Kinda makes you miss the Mac V PC ads...

    I could just imagine PC with a broom, and Mac comes up and says Hi PC. What's with the broom? And PC proclaims that he has been sweeping the sand from all the bridges he can find... LOL
    i8thecat
    • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

      @i8thecat

      You obviously missed or ignored this:

      http://www.zdnet.com/blog/apple/intel-flaw-delays-new-macbook-pros-until-april-maybe-june/9378

      Troll much?
      M.R. Kennedy
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    Any word from Newegg as to their policy??? That is where I got my "stuff" to build this machine... So far I havenot had any problems
    puppadave
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    I was set to purchase a shiny new Samsung from Best Buy. Fortunately the news came out the same day I was planning to purchase. I still plan to purchase a laptop with the new processor when the issue is resolved; in the meantime I will have to make due with my rapidly failing laptop and hope it is not deceased before the equipment is available and on retail "shelves". A word about Samsung - I saw their announcement regarding refunds. Though I don't have experience with their laptops, I own a lot of their products and have to say that they are top-notch and definitely do stand behind their products.
    slwalls
  • Newegg Response

    puppdave - in response to your question, Newegg is reaching out to all customers who recently purchased Sandybridge hardware and are offering mutiple options on how to handle. They also prodyuced a video explaining the issue in more detail and some potintial work-arounds. Here is a link to more info regarding newegg's response....
    http://www.eggxpert.com/forums/thread/682006.aspx

    I just recently purchased this last week (Jan 24, 2011) and just completed my build on Friday, Jan 28. I have had no issues to date, but it looks like the SATA controllers in queston will degrade over time, so it is just a matter of time. I'm glad Newegg is stepping up to offer exchange options as opposed to having work directly with the Motherboard manufacturer (which we all know seem to lack custoimer service). Kudos to newegg for being proactive!!

    When the new boards become available I'll just just swap the old and the new, I just hope I don't have to send mine in first (and wait for the new to arrive) and be out of commission for too long.
    scharff.rick@...
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    As it happens, I ordered an HP dv7 with i7 sandy bridge through the HP website on Sunday, 1/31. No notification about anything yet from HP (my order still shows a mid-Feb ship date). I'm sorta testing them, to see how long they try to string me along before they say something. Then I'll either squeeze them a deal or cancel the order. There are a lot of boxes out there.
    termo123
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    I bought an ASUS P8P67 PRO from Newegg they offered a refund if I returned it and also a 90 day extension on the return policy if I choose to wait till Intel shipped the new chipset and then if I wasn't satisfied with the new one I could return it. I've decided to wait for the new chipset and use the workaround and not use the SATA ports in question,
    redsurf
  • RE: Computer companies scramble to deal with Intel's Sandy Bridge chipset defect

    I bought the ASUS P8P67 PRO from Newegg. They offered a refund if I returned it or a 90 day extension on the return policy if I choose to wait till Intel ships the new chipset. I've decided to wait for the new chipset and Newegg will offer a refund if I'm still not satisfied.
    In the meantime, I'm not using the SATA ports in question.
    redsurf
  • I received my Alienware m17x R3 5 days ago

    I tried calling Dell but no one could tell me what was going on. I don't think the support personnel were aware of the problem. I was eventually transfered to the Alienware dedicated line but they were closed. Hopefully I will get some answers tomorrow.
    jpwcyc@...