Amazon Apps need to phone home or fail

Amazon Apps need to phone home or fail

Summary: When erratic DRM gets in the way of using appplications you have paid for, it's a bad thing, OK?


It's no secret that the Amazon Appstore for your Android device is part of the DRM associated with the content you download from them.  If you uninstall the Appstore application you will find that applications acquired through the store, both free and paid, will stop working and let you know that the Appstore needs to be installed, and your Amazon account verified before the apps will run.

Amazon doesn't publicize this fact but they don't hide it either. It was covered by the technical press within a day of the launch of the Amazon Appstore. It really isn't an issue that you actually need to have the Appstore installed for applications to work; DRM is a way that developers can protect their investment, and if you don't want to have to allow this process, you can simply elect to not purchase applications from Amazon.  

The problem isn't the required Appstore installation. It's the fact that not only does the Appstore need to be installed, but it also needs to be able to phone home at some unspecified interval to, apparently, re-authorize applications. And it doesn't matter if those applications are paid for or free.

Now this problem is likely completely invisible if you have the Appstore running on a phone, as there will almost always be a connection available for the store to use to check in, but with the growth of the WiFi-only tablet market, the need to check in actually becomes a problem, at least in the fashion that Amazon currently seems to handle it.

I'm not a stranger to devices needing to phone home for authorization. I‘ve been using a ZunePass for almost as long as they have been available and I know that I need to connect my Zune to my computer and allow it to sync at some point during my subscription period or I will get messages that content isn't authorized. But I also know that once I've allowed the Zune to sync this way I won't have any DRM issues related to the ZunePass until the subscription period has expired.

With the Appstore I've run into this connection issue on more than a half-dozen occasions in the four months I've been using an Android tablet.  I'll have WiFi disabled, and when attempting to use an app from Amazon I'll get a message ranging from a very clear "Application not authorized" to less helpful, "Unable to reach the Internet" when an application fails to launch or some set of features fails to work within an application.

As I said earlier, I don't have an objection to developer's protecting their work with DRM, but I would like to know that I can use the applications that I have paid for, and it would appear that Amazon doesn't re-authorize their applications when you open the Appstore, something I do on almost a daily basis. Whatever the process is, it behooves Amazon to let users know that they need to check in, and provide a process for making sure their apps are authorized, so that they don't discover this while trying to use an application while on a long plane trip or in some other location where easy access to the Internet may not be possible.

Topics: Amazon, Hardware, Laptops, Mobility, Security, Tablets, Telcos

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  • RE: Amazon Apps need to phone home or fail

    I've run into numerous issues with my Amazon App store apps NOT running because the phone has a poor signal. For apps that I PAID FOR not to run if there is no signal is clearly bull$hite. I've written to Amazon about this and I've stopped getting apps from their store until they change this - which I doubt they will unless there is a huge outcry that results in bad press or lost revenue.
    • RE: Amazon Apps need to phone home or fail

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  • Ridiculous conditions

    " can simply elect to not purchase applications from Amazon. "<br><br>This is my position. I have no use for apps that continually place barriers to me using the product when and where I wish. It gets further complicated by the fact that some apps use the "phone home" excuse to upload private data without disclosure, with the intent of selling the data to marketers and aggregators.<br><br>Think you are protected by some privacy statement? Think again. *EVERY* single privacy statement I've seen has some weasel wording that basically says the company can access whatever data they want, and use your data however they want, and there's nothing you can do about it.<br><br>DRM is a blight on usability, stability and security for consumers. And the way that developers and publishers are using the "always connected" paradigm without being honest with consumers is shady and dishonest.
    terry flores
  • RE: Amazon Apps need to phone home or fail

    You would think after DIVX that people would no longer put up with DRM that has to phone home.

    No not the DivX codec. Circuit City's attempt at making rental DVDs that phone home so they only work for 48 hours, unless you pay extra. I wonder how many people got ripped off when they shut down the authentication servers?
    • RE: Amazon Apps need to phone home or fail

      @robbieharrison@... Hehe, DivX... didn't they also engineer the storage medium to physically degrade after a period of time to ensure the destruction of the rental?
  • RE: Amazon Apps need to phone home or fail

    Good observation and it's disappointing that Amazon apps need to phone home like that. What if you were on an extended vacation and didn't have Internet access, such as being overseas and disabled data? Then you wouldn't be able to use the apps after a certain period of time when it couldn't contact Amazon? Bad. :-(
  • Thanks for the timely heads up

    Bad move on Amazon's part as it eliminates them from consideration on both hardware and software products here. I don't do anything illegal here, but I AM frequently out of contact with the 'net. Any network. For very long periods of time.

    Interestingly, it does explain the perplexed, hitting the side of the device, look I see on tablet, and other devices, users.
    Brian J. Bartlett