Cloud provider chooses to give customers extra control over their data

Cloud provider chooses to give customers extra control over their data

Summary: When weather disasters came close, one cloud provider went the extra mile to increase customer confidence

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One of the selling points for cloud technologies is the basic fact that the services are provided from the cloud; that the customer need not worry about a single location that they need to maintain in order to keep their data secure.  The reality, however, is a bit different.  While some customers imagine the cloud as some big RAID storage device with data striped across the universe, that's not generally the way it is.

Cloud providers store data at their physical locations, and unless customers pay for additional services to mirror data across multiple locations (or some form of data replication / data protection that spans multiple locations), that cloud data is probably all stored together in one facility.   And that means that the data is potentially at risk, should that facility be at risk.

This is the situation that many cloud customers in Dallas found themselves in last week, as unusual weather conditions resulted in multiple tornados causing damage across the metropolitan area.  While I've seen no reports of datacenter damage that took down customer services, as yet, one provider too the proactive step of giving their customers the option of moving data out of their Dallas facility, to one of their other physical datacenters, worldwide. And this service is provided  at no charge to their customers.

Nirvanix, who has reported no damage at their datacenter in Dallas, made this offer as part of the expansion of their Disaster Avoidance Program, to all of their existing customers. The option was to move the data either temporarily or permanently to a different Nirvanix datacenter as a way to increase the security and availability of the data in light of the severe weather issues plaguing Dallas.

By giving customers this additional option in controlling their use of the cloud, Nirvanix is able to leverage their infrastructure to increase customer comfort with the cloud in a very practical way.

Topics: CXO, Data Centers, Hardware, Storage

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3 comments
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  • Nirvanix

    Nirvanix acted wisely and in their customers' best interests. Did any other providers in the Dallas area follow suit? - Laurie Head, VP, AIS Network Cloud Hosting, http://www.aisn.net
    LaurieHead
  • Shocking in a way.....

    that this is not the norm. I see the cloud as a redundancy and ease of remote access feature, and NOT as a replacement for local data storage. The key is data synchronization and data integrity protection at each location. If this works well, you can cut back a lot on in-house data back-up systems and efforts, especially if you have good geographic (and political?) separation.

    The trouble is that cloud providers are trying to create dependencies and lock-ins so they can keep charging you more and more forever, while at the same time exposing YOUR data to what I would consider unacceptable risks.

    In my view, they are not really trying solve the customers' problems, but merely replacing one problem with another. If I cannot control the data and keep another copy locally or at some other location of my choosing, I will NEVER use the cloud for anything but the least important data.
    D.T.Long
  • Perceived control.

    Perception counts for more in marketing than anything tangible.

    Nor can anyone own what they rent...
    HypnoToad72