Too Much Beeping

By Doc | November 25, 2011, 7:00am PST

Summary: But maybe I’m wrong and the printer manufacturers have done all kinds of studies and discovered that only a sharp, alarming beep will do. I hate to think that’s the case.

Something that drives Doc crazy is the amount of sounds emanating from some multi-function printing devices. We have one such machine (the brand shall remain nameless) in Doc’s office that beeps so much it drives the nearby office workers crazy. Leave an original on the glass? Beep. beep, beep. Out of paper or toner? Beep, beep, beep. Paper jam? Beep, beep beep. Job completed? Beep, beep beep.

And we’re not talking a pleasant tone here, we’re talking the kind of annoying ring that usually signals your burrito is done in the microwave, or you’ve just entered your local 7/11. Doc believes these little annoyances are what contribute to job stress, and they are certainly distracting.

Of course, there has to be some way to indicate that something is wrong or to serve as a gentle reminder that you forgot your original. But I would think the sounds could be a lot more pleasant and less jarring. But maybe I’m wrong and the printer manufacturers have done all kinds of studies and discovered that only a sharp, alarming beep will do. I hate to think that’s the case.

If you are a machine designer and know about these things, then explain to Doc why a simple and pleasant harmonious tone (like when you start up your computer) won’t do the job. Do we really have to beep, beep, beep? It’s enough to drive an office worker to distraction.

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Biography

Doc

ZDNet introduces Doc (The DocuMentor), sponsored by RICOH. Through his blog, Doc will educate you about Document Management. So who is Doc? Doc is something of an enigma. He was born to a Russian ballerina and a German electrical engineer who some believe was running covert operations for shadowy corporate interests. Doc grew up in various locations in the United States, although no one seems to know precisely where, least of all Doc. His early schooling was unremarkable except for the time he was caught trying to replace all the mimeograph machines with high-tech color copiers that had mysteriously disappeared from a shipment to Albania. At MIT, he made a name for himself by transforming a large printer into a robot that hunts and eats Roombas. Professionally, he reportedly has seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone. Some say his obsession with paper, printing, and mechanical movement was either started by, or evidenced by, a traumatic childhood episode when he crawled inside an old Xerox 2400 and tried to print himself.

Anyway, Doc has hands on experience with stuff like printer maintenance and fleet management, but his mastery of document management leaves no stone unturned. Important issues like sustainability, security, and regulatory compliance are top of mind for Doc, as are other business technology needs like networking and IT services, making him a true blue IT renaissance man.

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RE: Too Much Beeping
DocuMentor (Doc) 18th Jan
@0426bert
Great advice. Next time I see our copier technician, I'll be sure to ask him to turn down the volume. A simple solution ??? thanks.
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RE: Too Much Beeping
mferrusca@... 25th Nov
Well... Samsung does it a bit differently. When my washing machine (yeah, it is NOT in the office, but I guess the example stands) finishes its cycle, it does not beep. It plays a very nice classical tune (I am yet to find out which one is it, though). And you would think that outside is where you would need an "annoying" beep the most so it catches your attention, but lo and behold, I have never missed the end cycle precisely because this melody is what you least expect from a machine and it makes you turn around and listen. I do agree on office machine beeps. Some are just painfully loud or dull.
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RE: Too Much Beeping
DocuMentor (Doc) 5th Dec
@mferrusca@... Sounds like Samsung has the right idea when it comes to alert sounds. The idea of classical music to signal the end of the print cycle is refreshing to say the least. Doc approves of this development and hopes it signals (no pun intended) a move to a more pleasant set of tones to alert printer users of various machine problems.
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RE: Too Much Beeping
DJK2 2nd Dec
Interesting...
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RE: Too Much Beeping
Shirley A. Burns 5th Dec
Agreed! We have MFPs from 2 different manufacturers... one is just as you describe... but the other doesn't make any sound at all for alerts (well, technically, it will play a chirp, but it is so short and so soft that even when standing next to the equipment those with normal hearing capabilities can barely hear it). While the first one drives me nearly batty, unfortunately, it beats the alternative of having to 'watch the pot' the entire time... there has to be a happy compromise somewhere!
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RE: Too Much Beeping
0426bert 27th Dec
Every MFP I am aware of has the ability to adjust the volume of warning beeps - down to Mute. Talk to your copier rep, if he ever comes around after the sale.
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RE: Too Much Beeping
DocuMentor (Doc) 18th Jan
@0426bert
Great advice. Next time I see our copier technician, I'll be sure to ask him to turn down the volume. A simple solution ??? thanks.

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