Better ways to reach parents than Facebook?

Summary: I don't like Facebook either, but is it a necessary evil? Or are there other simple ways to improve streams of communication between schools and their constituents?

When I asked a couple weeks ago if there would ever be a time for Facebook in schools, I started a fairly heated discussion. A few people applauded the call for modern and relevant outreach and student connections. Most people were horrified at the thought of using Facebook, whose privacy cred makes Google look like the Federal Witness Protection Program, for interacting with students.

To be honest, I don't disagree with many of these concerns. My intent was and still is to increase communication between parents, teachers, and students and ensure that kids have access to all the information they need in really relevant and easily accessible ways. Am I advocating for such connections at all costs? No, and obviously our students' privacy and safety needs to be the top priority. I still maintain that there is an important place for Facebook in all of this given its general ubiquity, but there are important mainstream, simple alternatives to consider.

This brings me to a reader email, asking about the very issue of improving and modernizing school-parent communications:

My issue is about communicating with parents and the school community using technology. How's that for a novel angle?

Currently, our parent council has proposed that a 1-page insert be included with the monthly school paper newsletter in order to announce upcoming events (e.g., fundraisers) that are being offered.

I'm looking for an electronic way to do this, and have been investigating Facebook Pages for this. Pros: parents already go on Facebook daily, so "Liking" a parent council page would a perfect way for its announcements to be "in their face" on their Facebook Wall. Cons: Once a parent has "Liked" the page, a link to the page appears on the parent's profile page, thus revealing that they are interested in the events advertised on the parent council page, etc. etc. security NO-NO!

Is there another way to put the parent council's announcements "in parents' faces" without having to deal with this limitation in Facebook's security settings? A traditional Web site or RSS feed wouldn't work, as no one would remember to check it. Announcements really have to smack them in the face while they are logging into something that they use daily.

Your thoughts would be greatly appreciated!

My response is below...As always, share your own thoughts in the talkbacks.

Great question! And not one that is easily answered with a "universal" solution. That being said, I have a couple of ideas. Again, none of these are perfect, but they're all worthy of consideration:

  • Your district's SIS or LMS may have broadcast email/text functionality. Many are integrating that now and parent contacts could simply be texted or emailed a link to a static page on a website. You can use a URL shortener with a custom URL (e.g., bit.ly) to make it easy for parents who just get a text message on a non-smart, non-feature phone.
  • A third-party solution that does the same thing as above (see reachpeople.com - this is free and allows people to opt in easily)
  • Twitter - tweet links to new information on static pages (this is the easiest way, IMO, and completely opt-in, although it will probably have the least reach/impact)
  • A third party emergency contact calling application - it's likely that your district already has something like ConnectEd (now owned by BlackBoard) or OneCallNow in place. Most of these can leverage voice as well as SMS or email. The same link referral strategy would apply.
  • Podcasts - sounds a little whacky, but lots of people use iTunes and subscribe to podcasts. Really, they're just subscribing to an RSS feed, but iTunes makes it very easy.
  • YouTube - again, sort of whacky, but people spend a lot of time on YouTube, videos can be private, you can create a dedicated channel, and people can watch your announcements just about anytime/anywhere. Combined with Twitter, you might be able to drive a lot of traffic for free.

Topic: Social Enterprise

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

26 comments
Log in or register to join the discussion
  • RE: Better ways to reach parents than Facebook?

    I have an idea to reach parents that is both secure, timely, and would work in nearly all situations:

    phone calls.

    genius!
    bc3tech
    • RE: Better ways to reach parents than Facebook?

      @bc3tech
      Phone calls are secure? Um....
      Real World
      • RE: Better ways to reach parents than Facebook?

        @Real World let me know the last time you heard of somebody having their active phone call or voice mail hacked.<br><br>now let me know the last time you heard of somebody having their Facebook account, or any computer account really, hacked.
        bc3tech
    • RE: Better ways to reach parents than Facebook?

      @bc3tech
      Geez! Sure is time-consuming and uses an awful lot of manpower, not to mention the odds of catching someone when they are busy!

      Also, it wouldn't take long before they wouldn't answer your calls, preferring you to just leave a SHORT voice mail.

      Nope, phone calls are definitely NOT it.
      joubaur
      • RE: Better ways to reach parents than Facebook?

        @joubaur i see what you're doing there. i like it. :)
        bc3tech
    • RE: Better ways to reach parents than Facebook?

      @bc3tech Yes! Especially since my high school had 1,000+ students!
      Yeah...timely AND genius!
      lalito22
    • OneCallNow

      @bc3tech Our volunteer mountain rescue group used phone calls to activate a rescue for decades. It worked, but usually took about an hour to call and explain a situation to only about 20 members. Less than ideal for an emergency response.
      Extrapolate that to a school with 500 - 2000 students and imagine all the parents' home, work, and cell numbers, and you're looking at a day or two to inform everybody of an emergency.
      Mr. Dawson's column pointed out the advantages of One Call Now a couple of years ago, and we're about to renew our service for the third year. One call or email or text message to OneCallNow.com sends either emails and text messages or phone calls to all out members' phones or addresses in *one minute* from the time we've finalized the message.
      This reads like a paid endorsement, so I should point out that there are competitive services, some of which may work better for some schools. Any functional one will excel over painstakingly calling thousands of individual phone numbers.
      kidtree
    • RE: Better ways to reach parents than Facebook?

      @bc3tech Really? phone calls? we hang up on robocalls.
      zclayton2
    • RE: Better ways to reach parents than Facebook?

      @bc3tech many phone calls getting tapped, underground. <a href="http://sideeffectsdb.com/creatine-side-effects/">creatine side effects</a> <a href="http://yeastinfectionhomeremedycure.org/yeast-infection-symptoms">yeast infection symptoms</a>
      frederickseevs
  • Facebook and twitter are not options

    I refuse to do facebook or twitter... I'm sure there are others that feel the same way... Part of the problem with site like facebook is that you have to have your own account in order to get anything from them... So they force people into creating accounts... I don't want a facebook account. If I wanted my own web page I would create one. And twitter is serious waste of time. If those were the only ways to get information as a parent, I would be an uninformed parent.

    How about a school web site and snail mail for generic info and email or phone private information intended for parents only. Allow the parent to list a preference. The idea of using facebook and twitter suck.
    i8thecat
  • Robo-dialer

    Our local school system uses a robo-dialer and a pre-recorded message. People can register multiple phone numbers with the school. The "lowest common demoninator" solution is preferred. Several parents either have no email, no internet access or no desire to give out their email adress.
    archerjoe
    • RE: Better ways to reach parents than Facebook?

      @archerjoe ding ding ding. exactly. those that thought i was saying that a whole school should individually call all its students, well... my church of well over 2,000 parishoners uses this w/o issue.
      bc3tech
    • robodialer

      @archerjoe This area uses this system. I get calls from 3-5 different schools every week, for folks I never heard off, and no way to call back & get off the list. 2 years w/this phone #, and I'm getting pissed.
      olddogv
  • RE: Better ways to reach parents than Facebook?

    For urgent messages, our daughter's school uses a combination of email, automated phone messages and postings on the school district website. All such announcements are made using all three systems, and we haven't missed an important announcement yet. Less urgent messages are sent via papers sent home with kids and/or email and/or web and automated phone announcements, depending on the coverage and timing. This system seems to work great.
    Trep Ford
  • RE: Better ways to reach parents than Facebook?

    How about Dropbox or Google Docs? Aside from the necessity to create the documents, upload them and administer the group(s), both are free. Most of the other suggestions (web site, snailmail, robocalls, phone calls, etc.) cost money, as well as time and/or resources. Perhaps those people who want to opt for those should either pay more for the "service" or be the ones responsible for coordinating the efforts.

    As for the parent (@i8thecat) who would rather be an uninformed parent than create a Facebook or Twitter account because they're a waste of time... way to set your priorities.
    DainBramage1
    • RE: Better ways to reach parents than Facebook?

      @DainBramage1

      I rarely agree with i8thecat, but the point here is that there are other effective, proven methods to notify parents. Forcing them to use Facebook, Twitter, or even text messages is obnoxious and a waste of time.
      gitwut
  • RE: Better ways to reach parents than Facebook?

    Our school district has deployed a CMS that gives each teacher a web page that they can modify, and allows parents and children to have their own logins. They can download files needed for homework and access textbooks online. Teachers will respond to parent's emails. For mass communications, parents are on a system-wide email list. For emergencies, the school system has autodialers to call parents en masse.
    sorgfelt
  • RE: Better ways to reach parents than Facebook?

    I'm 40 years old and I prefer the "Old School" style. Call me up and say "Hey, your kid or grandkid is a stupid moron. I would be inclined to say, "hey, your right, what do you think we can do to fix it?" Face to face is the way to get things done, not cowardly hiding behind a screen or text.
    trust2112@...
  • Do I smell troll?

    This really sounds like it's intended to wind people up. Should we use twitter or facebook to contact parents... It might be a great idea if you need to contact kids... <br><br>As many have pointed out, facebook privacy is an oxymoron, and with both facebook and twitter, it is really easy for things to get lost in the noise. <br><br>Of course if anyone is going to be using either service they have internet access and if they have internet access they have access to email - possibly on the smartphone they might twitter on (or is that tweet on?). <br><br>It's what email was designed for. One action sends the message to everyone on the class list. Or year list. Whether they receive it on a traditional computer, or smartphone is irrelevant. They do not need to check for "a message from school" - it's just there in the inbox. <br><br>There is, however, no guarantee that everyone uses the internet (I know several who do not) so we're not ready to do away with all other forms of communication, like the note to take home to mummy.. like a phone call or if you really want to get offensive , a robodialer.
    redking44
  • RE: Better ways to reach parents than Facebook?

    A public body should never require the public to use any particular product. In the past some government sites only worked with certain browsers, also wrong.
    mswift@...