McDonald's #McStories gets 'supersized' with Twitter backlash

McDonald's #McStories gets 'supersized' with Twitter backlash

Summary: McDonald's Twitter campaign asking for #McStories and #MeetTheFarmer tweets has brought a storm of protest from people complaining about the brand.

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McDonalds has been encouraging people to tell stories in its Twitter campaign. Unfortunately, it got more than it bargained for.

To complement its ‘commitment to the quality of its ingredients’, McDonald’s posted a video on YouTube of Potato supplier Frank Martinez. It also posted:

When u make something w/pride, people can taste it," - McD potato supplier #McDStories http://mcd.to/zIlXXu’

This message appeared in promoted Tweets -- a paid for item, ensuring it appeared at the top of Twitter searches. Two hashtags were used: #McDStories and #MeetTheFarmers

When hashtags go bad

The hashtag, 'MeetTheFarmers' did not initially attract negative responses after the original message went out on Twitter on 18th January. At first tweets were encouraging -- but within a day the tone changed.

No matter what you're eating, #ThankAFarmer for growing the food that is on your plate tonight. #MeetTheFarmers

I'm a farmer, but don't and won't grow anything for @McDonalds. #MeetTheFarmers

Hey @McDonalds, I'd like to #meetthefarmers who grow the dimethylpolysiloxane & tertiary butylhydroquinone for your fries!

These messages were mild however, compared to the flack happening over at the #McDStories hashtag. Within an hour McDonalds saw what was happening and stopped using the hashtag.

Unfortunately, the genie was already out of the bottle.

Rick Wion, McDonald's social media director said that when a media campaign was created, although words and phrases were carefully selected it was inevitable that, “fans and detractors will chime in”.

Of course, when you have a brand the size of McDonald’s, it's inevitable that some PR campaigns -- especially campaigns asking for Twitter responses, will bring in comments from detractors. Twitter hashtag themes can get hijacked by critics wanting to make their point to the global audience whilst focus is high.

Move on and learn

The vitriolic comments will fade in time as people stop poking fun and having their say. Social media managers across brands will breathe a sigh of relief that the hashtag debacle wasn’t one of their own Twitter campaigns.

McDonald’s will learn from this social media experience. The social media team has lots of interesting feedback and data to work with to improve its future campaigns.

It will also continue to sell more food and increase its global presence. It is creating at least 2,500 jobs across the UK this year and has an "excellent reputation for developing its staff" according to the UK deputy prime minister, Nick Clegg.

A week long 'brand-jacking' event will do the company little or no damage at all.

Burgers, fries and McNuggets will still be sold to us in their millions. Whichever manufacturing processes are used to give us our fast-food ‘fix’…

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2 comments
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  • RE: McDonald's #McStories gets 'supersized' with Twitter backlash

    "Social media managers across brands will breathe a sigh of relief that the hashtag debacle wasn???t one of their own Twitter campaigns."

    Is it really that much of a debacle? Perhaps the lesson here is that, if you only want to get a positive message out, that this isn't really the way to do it. But if you simply want to get people talking, and you subscribe to the "there is no such thing as bad publicity" notion, then Twitter will do nicely.
    KRemde
  • You could also turn it around

    "A week long ???brand-jacking??? event will do the company little or no damage at all."
    Yes, and a week long posting of positive stories on Twitter won't help them either. Social media seems to be a must these days, but I doubt it has a lot of impact in the real world. Also look at FB pages. That few thousand fans on company pages won't make the difference. I think social media is primarily a lot of wasted time and money.
    Rubix_z