ie8 fix
Click Here
madison

A Google deal to buy Groupon won't work...

By | November 29, 2010, 11:15am PST

Summary: Google is great at engineering but bad at direct sales. Would the purchase of Groupon and its local sales force change Google?

Google is very good at engineering it is lousy at sales, that’s why it prefers to automate the sales process via an auction process for its Google AdWords and AdSense sales. But there have been persistent rumors this month about Google buying Groupon, the local coupon-based group buying startup.

Faith Merino at VatorNews reports that Google has purchased Groupon for $2.5 billion:

according to an unnamed insider who spoke with VatorNews. Neither Google nor Groupon could be reached for comment to confirm the report, but Vator’s source is reliable and the report falls in line with the recent string of Groupon acquisition rumors.

I’m suspicious about this deal because it doesn’t make sense for Google. Groupon relies on a large number of people to make the sales for Groupon to work.

Google is a business that relies on machines and algorithms — not on managing large numbers of sales people.

Caroline McCarthy at CNet News makes a similar point:

Groupon’s “secret sauce” is not its technology … but its massive sales force and how that sales force is organized. It’s not Google’s usual cup of tea, but it’s one of Google’s own weak spots.

But she writes that Google needs to move beyond engineers and beef up its direct sales force. She quotes David Ambrose, co-founder of Scoop St, a Groupon clone, that Google might pay more than $2.5 billion becaus “Google has never really been able to do direct sales well at all.”

I don’t believe that Google can buy a direct sales force capability. If it does, that effort will fail. Google’s culture is engineering based and the sales force will never have the clout of engineering.

Just because it makes sense to have a strong direct sales force doesn’t mean that it makes sense for a company to acquire one. Company culture always trumps logic and reason. And company culture is the least agile part of any organization.

And Google’s engineering culture is deeply wired. For example, Google has been encouraged by vocal observers to buy a newspaper, such as the New York Times. But again, something like that would never happen because Google doesn’t want to manage editors, journalists, foreign news bureaus, etc. It knows how to manage servers and software.

At the bottom of every Google news page you see the following:

“The selection and placement of stories on this page were determined automatically by a computer program.”

Placement was not determined by a person but by an algorithm.

Algorithms and machines are a far more scalable and profitable business than a people based business such as a newspaper, or Groupon. That’s why I don’t believe the rumors about Google buying Groupon, or if the deal has taken place, I don’t believe it will be successful and I question whether Google’s M&A people know what they are doing.


Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Tom Foremski reports on the business and culture of Silicon Valley at the intersection of technology and media.

Disclosure

Tom Foremski

Tom Foremski is the editor and publisher of Silicon Valley Watcher and Silicon Valley Watch. Tibco Software is an advertiser.

Biography

Tom Foremski

In May 2004, Tom Foremski became the first journalist to leave a major newspaper, the Financial Times, to make a living as a full-time journalist blogger. He writes the popular news blog Silicon Valley Watcher--reporting on the business of Silicon Valley.

Tom arrived in San Francisco in 1984, and has covered US technology markets for leading computer journals around the world.

Related Discussions on TechRepublic

Did you know you can take part in these discussions with your ZDNet membership?
12
Comments

Join the conversation!

Just In

RE: A Google deal to buy Groupon won't work...
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
0 Votes
+ -
Good commentary, but
davebarnes 29th Nov 2010
0 Votes
+ -
and I would add very lousy at customer service. We have had a horrible time dealing with them on Security and integration. Very arrogant.
0 Votes
+ -
If Google bought a newspaper...
Roque Mocan 29th Nov 2010
... said newspaper would lose its credibility. Not that Google is bad or wrong, but after all the data gathering, etc. that they do it won't be good. I know there is MSNBC too, but I would say MS is kind of mostly invisible there...
0 Votes
+ -
@Roque Mocan Regardless of if MS is mostly invisible there or not bringing up MSNBC pretty much backs up your statement because they have no credibility (or viewers) these days wink
I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate! nccma cooler
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post. this thread is amazing i like your work and i appreciate you that you have share a useful stuff thanks for sharing the i shop abatwa
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post.Bookmarking now thanks please consider a follow up post. power sa shop
I think the representation of this article is actually superb one. This is my first visit to your site. Thanks a lot and keep sharing the information. Keep updating the information for all of us. Thanks ZDNet Government was launched as the brand's first industry vertical, with a mission to cater to IT professionals in the public secto I agree with your post. However, do you have any sources I can cite for my paper wheel car com bury
Well welcome, hopefully you can become a vital member of the community and really help to push far ahead of google. Which Im sure the development team would love. This will of course earn you alot points too and get you on the leaders board. z d n e t t h a n k Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas.
Thanks nice info z d n e t I really liked your current article write more..let me add you to its favorite The articles you have on zdnet s i t e are always so enjoyable to read. Good work and I bookmarked it.
Fantastic news about the new release.I positively enjoying each little bit of it and I have you b o o k m a r k e d to check out new stuff you weblog post.Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix