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Forrester Research

The View from Forrester Research

Who's ready for Office 2010?

By | May 12, 2010, 1:33pm PDT

Summary: Will you upgrade at home, or just work? Or not at all? Either way, get ready for the blitz, because Office 2010 has arrived.

This week Microsoft officially launches Office 2010. While the final release version has been available for download  by customers with software assurance for a few weeks, the “official” launch means the marketing machine will really crank up as Microsoft tries to create excitement for the 14th version of the world’s most popular productivity tools suite. Given there were more than 7 million downloads of the beta version, it’s evident there is interest in the latest version, and early user feedback has been positive.

But are businesses ready to upgrade to Office 2010? What about at home? A lot of firms recently went through an upgrade to Office 2007 – 80% of firms surveyed by Forrester last month say they support Office 2007. For many information workers the pain of adjusting to the Office 2007 Fluent UI is still fresh. And a lot has changed in the market since 2007 when Google was just launching Docs & Spreadsheets. So what do you need to know about Office 2010 to inform your upgrade decision? To start:

  • The pain is gone. For those already familiar with the Office 2007, the upgrade to Office is painless compared to the 2007 transition. In fact, early users say the addition of the Fluent UI to Outlook felt right and that they could easily adapt without losing a step. A bevy of new features, such as the Outlook Social Connector or video and image editing within PowerPoint, will help drive unique ROIs with benefits coming from different improvements. Office has always been a tough business case to make because the productivity gains are hard to measure, but at least with Office 2010 there is strong evidence that a case can be made for the investment.
  • Licenses make the upgrade decision a no-brainer. One-third of firms Forrester surveyed last month said they plan to upgrade to Office 2010 within the next year, primarily because it’s part of their license agreement. Two-thirds of firms plan to upgrade within the next two to three years, and those not planning to upgrade say it’s mostly because they just finished rolling out 2007. Only 3% say they are moving off of Office. For most it’s still not a decision of if, but when. And if you already have the license to upgrade, it’s hardly a decision at all.
  • Office 2010 shares the wealth of SharePoint. Today 78% of firms Forrester surveyed say they support SharePoint, and half say they will upgrade to SharePoint 2010 in the next year. This strong uptake of SharePoint 2010 will help propel Office 2010, since the primary activities of information workers within SharePoint involve Office apps, like document workflow and collaboration.
  • Welcome to the web, finally. With Office 2010 iWorkers at last have the ability to access, edit, and share their Office content anywhere with an Internet connection by saving files directly to Web Apps for business or SharePoint 2010. Google has been making a lot of noise these past few years with its Web-based Docs, but only 4% of enterprises Forrester surveyed are using Google Premier Apps. And just as Office goes online, Google Docs had removed it offline capabilities as it added more real-time co-editing capabilities. Microsoft gains here by offering more options for access to its apps, whether online or offline, web-based or desktop-bound.

 

All of this bodes well for Microsoft in the enterprise, even as Google seeks to use the Office 2010 launch to lure businesses over to Google Docs. Office will always be a safe choice for businesses, and one that remains popular with information workers who have little desire to have their tooling switched. On the consumer front, it will be much more interesting to see if Microsoft can retain its dominance. How about you? Will you upgrade at home, or just work? Or not at all? Either way, get ready for the blitz, because Office 2010 has arrived.

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Ready for Good Alternatives
IndianArt 14th May 2010
I find OpenOffice is a great alternative. It's free and works very well with GoogleDocs and Zoho. It's like my Offline Zoho or Google Docs. Very useful when the Internet is slow or not available. In fact, I find it has several features that 'online word processors' don't (& I'm not even a power user) wink

I use the extension OpenOffice.org2GoogleDocs (gdocs_2.2.0.oxt 2.2.0): This extension helps me upload to Google Docs or Zoho in just 2 clicks!

I also sometimes use Lotus Symphony which I find very helpful.
Just a bit earlier I was reading about how to get Office 2010 through Amazon for a lot less by purchasing Office 2007, which has a free upgrade to Office 2010. I thought that was a neat idea.

For those who are interested, you can find that information at:
http://www.uberi.com

Maybe someone will find it useful too. While you are there, I would suggest checking out the "Amazon Filler Item" among other things there when you get a chance. It's quite amusing.
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Office 2003 works just fine.
HollywoodDog 12th May 2010
The corporation I work for won't be upgrading me anytime soon, which is fine here. I don't work with office for the most part anyway.
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OpenOffice is the best
obvio.capitao@... 12th May 2010
OpenOffice allow me to create letters, presentations, and spreadsheets. But that doesn't really matter, because all my work is done using web tools and email.

My advice to companies considering MS Office: adopt OpenOffice, and use the money to improve your web applications.
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14th version...?
Wolfie2K3 Updated - 12th May 2010
Actually.... It's not. There's 2 reasons why...

1.) Back before the days of Windows 95, we had Office apps at different version numbers. Word 2.0 was paired with Excel 5.0 and so forth. In Office 6.0 Microsoft bumped up the versions of the various component apps and made them all the same. They used 6.0 so they wouldn't create any confusion between earlier versions of Excel.

2.) And then there's the bit about The number 13... If you check the version number of Office 2007, it's version 12.x. They're no doubt catering to those who might be triscadecaphobic (afraid of the number 13).
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Depends how you number it
Fred Fredrickson 12th May 2010
According to Wikipedia[1], there have been 12 Windows versions of MS Office and 9 Macintosh versions (the 10th, Office 2011 for Mac, is due later this year).

So you could say the 2010 version for Windows is the 21st version overall, or the 12th for Windows.

1.
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Can Outlook open R/O PST?
bmgoodman 13th May 2010
Maybe my biggest complaint with Outlook is that it will not open any PST (Personal Folder) unless it is read/writable. I like to store "ancient" e-mails in PSTs I have burned to DVD, but Outlook will NOT open PSTs direct from DVD. Sadly, the error message given says "File access is denied", which could confuse some users.

I'd LOVE an "Open Read-Only" option for PSTs for cases where I don't intend to CHANGE anything, but I only want to pull up some old message.

Copying a multi-GB PST back to the hard drive to read one or two messages is a royal pain!
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We will NOT be going Office 2010.....
carlsf@... 13th May 2010
Reasons are we did NOT go 2007 either...
MS changed the UI interface NO "CLASSIC" option which is stansard on our 115 systems, ALSO nobody like the "RIBBON" reduces power useres to novices, and slowed down our users, those that tried ir begged to go bach to 2003.
From a test bed we have to trail 2010 it still has the "RIBBON" and we can see no bennifit to going 2010 "OH YES we can the COST.
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Disappointing
dhuhtala@... 13th May 2010
For the first time since I used Word for DOS, I'm disappointed with this version. There's very little important functional changes that I can see (so far) and the interface is a giant step backwards - just the look and feel is crowded and flat. The 3D approach of toolbars and ribbons over the last few years is gone - the silver/white interface is hard on the eyes and very unappealing. I haven't found a single feature that I could recommend to someone yet...I think the push was just to get a 64-bit version of Office 2007 out...that appears to be what it really is.
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Ready for Good Alternatives
IndianArt 14th May 2010
I find OpenOffice is a great alternative. It's free and works very well with GoogleDocs and Zoho. It's like my Offline Zoho or Google Docs. Very useful when the Internet is slow or not available. In fact, I find it has several features that 'online word processors' don't (& I'm not even a power user) wink

I use the extension OpenOffice.org2GoogleDocs (gdocs_2.2.0.oxt 2.2.0): This extension helps me upload to Google Docs or Zoho in just 2 clicks!

I also sometimes use Lotus Symphony which I find very helpful.

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