Sony's "Welcome Back Package" for PlayStation Network outage is worth barely over $100

Sony's "Welcome Back Package" for PlayStation Network outage is worth barely over $100

Summary: Will dangling a couple of out-of-date free games, free movies and online services be enough to win back customers who are beyond fed up with Sony?

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TOPICS: Outage, Hardware
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Now that the PlayStation Network is mostly back online around the world (exception in Japan), Sony has unveiled its "Welcome Back Package" to try to make amends with customers who have been locked out of their games and movies for over three weeks (since April 20). But will dangling a couple of free games and online services as detailed in the Official PlayStation Blog (and on ZDNet here and here) be enough to win back users who are beyond fed up with the company?

Kotaku found a way to put the package into terms both gamers and non-gamers can understand: money. Likewise, I checked current market value for the titles being offered for free download on the PS3 to see what PSN loyalty is worth to Sony.

PS3 owners can download any of the two games to keep:

  • Dead Nation ($14.99, GameStop.com)
  • inFAMOUS ($19.39, Amazon.com)
  • LittleBigPlanet ($13.99, Amazon.com)
  • Super Stardust HD ($9.99, Amazon.com)
  • Wipeout HD ($19.99, Amazon.com without the "Fury" expansion pack)

Although some prices have changed since Kotaku's post, the conclusion is still the same. For the best bang for your PS3 buck, download inFAMOUS and Wipeout HD + Fury, which is worth about $40.
PSP owners also face a similar conundrum: which two titles to download to maximize this offer from Sony?
Market value for these titles are as follows:

  • LittleBigPlanet ($19.54, Amazon.com)
  • ModNation Racers ($19.81, Amazon.com)
  • Pursuit Force ($8.97, Amazon.com)
  • Killzone Liberation ($10.37, Buy.com)

Clearly, download LittleBigPlanet and ModNation Racers to the PSP for best value, because they are worth a combined total of $39.35.
For those who already these classic titles, then this really isn't much of a gift from Sony. You will only benefit from the free PlayStation Plus trial membership ($6) or 2-months of free service ($12), a free month of trial Music Unlimited subscription ($9.99), free movies (exact titles to be announced) available over a weekend and 100 free virtual items, whatever they are.
At the most, a single customer could receive $101.34 worth of freebies from Sony (assuming that person owns both the PS3 and PSP so download four of the most expensive games, qualify for 2-month Plus membership and try a Music Unlimited subscription).
That said, I believe no amount of free stuff can help Sony win back customers. Customers will either forget about this involuntary lockout from their entertainment over time, or will feel slighted no matter what olive branch Sony tries to extend to them right now. Hopefully, Sony will focus on getting users online (people are still reporting random login problems) rather than placating users with lame gifts.
How do you feel about the "Welcome Back Package"?

Topics: Outage, Hardware

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35 comments
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  • RE: Sony's

    Welcome Back Gift SuX! The Playstation Plus Is A Marketing Scheme All By Itself It Was Probably talked about way before the outage on weather they should try giving everyone 1 month free to see if it would boost revenue and now their using this opportunity. This is a lame welcome back present there are games for the same value that I'd rather have in the store then this crap epic fail sony!
    exileofdreamz
    • RE: Sony's

      @exileofdreamz If it weren't a marketing ploy Sony would have released Portal or something people care about. This person also had a good point about rebuilding their reputation but not really losing too much as they are worth billions. http://mrtrpt.com/b1
      ErinBerkey
  • RE: Sony's

    dude i have all of the games that are being made free. i dont use qriocity or any other services like this. why not give us enough to get a game or add on worth 30-40 dollars
    member123231
  • RE: Sony's

    The Welcome Back package is worth barely over $100? Oh, boo hoo. PSN is back up and running and are people happy? No. Sony announce details of their package (which, by the way, is far more generous than Microsoft's apology package after their 2-week outage a while back) and are people happy? Of course not.

    What, exactly, would make these miserable, whining, give-me-the-world-on-a-platter moaners happy? A complete PS3 back-catalog of games? Seriously, when did people become so selfish, egotistical and arrogant? It makes me sick.
    furmatte
    • RE: Sony's

      @furmatte <br>Xbox Live NEVER had a two weeks outage.
      illegaloperation
      • RE: Sony's

        @day2die
        Er...yes it did - Christmas 2008.
        furmatte
      • RE: Sony's

        @day2die
        Er...yes it did - Christmas 2008.
        furmatte
      • RE: Sony's

        @furmatte No it did not. It was resolved in 10 days, which is far less than 2 weeks. Do you round 1.43 up to 2 in basic math? Because that is what you are doing here.
        gandalas
    • RE: Sony's

      @furmatte It's human nature. ;-)
      statuskwo5
      • RE: Sony's

        @furmatte
        No it didn't. It was up and down never constantly down. I know. I had just gotten my xbox then.
        Aeon Locke
    • RE: Sony's

      @furmatte

      "What would make these misserable whining.."

      For you to sit down and shut it.
      BlueCollarCritic
    • RE: Sony's

      @furmatte
      Its not necessarily just about the network going down. I honestly wasn't too bothered that I couldn't get online, I could still watch netflix, and I realized that with technology based business comes problems. What bothered me was the bullshit behind it. Like the fact that I had to go out of my way to check all my checking accounts to watch for unwanted spending, or go through the process of getting new cards. You're gonna tell me I'm whining cause all I have to do is make a phone call and wait....but it was still an emotional experience ya know wondering whether I would wake up the next morning and have $0 in my bank account. I appreciate that Sony is trying to do something, but I don't know if "choose 2 of these 5 games" is the right something. So seriously dood stfu about people being upset
      Frinion
    • RE: Sony's

      @furmatte I can see your point, and granted I don't want the world on a platter from Sony for this, but I would have preferred that they just set a dollar amount as opposed to this very specific offer. It's somewhat useless to those of us who already own these games. I mean thanks Sony for at least trying to make amends, but how could you not consider the fact that your most loyal customers likely already own the old games you're offering out. I'm not going to ditch Sony or Sony products, I'm happy with my system but, honestly couldn't they just have given us all 60 bucks in the PSN wallet?
      Str0b0
  • Really?

    I think you're all just a bunch of spoiled brats. Its truly sad that in today's society that even the smallest of gestures are snubbed because of idiotic narrow focusing. Maybe the month offline did you good. Go get a hug from Mommy and cry about Sony.
    Nesto74
    • RE: Sony's

      @Nesto74 seriously, if you were in the middle of closing on a home, or purchasing a new car, and your identity was stolen, believe me, you'd be upside-down, pissed...it was a marketing ploy from the beginning, please read my post....
      ticomy
    • RE: Sony's

      @Nesto74 Maybe your a old douche who still lives at home with mommy or Sony employee!
      danilishus
  • RE: Sony's

    I absolutely LOVE how this article ignores the fact that Sony will be providing US PSN users with 1 free year of credit protection services with a $1 million theft insurance policy and have said that they plan to do things like that in other countries as well:
    http://blog.us.playstation.com/2011/05/05/sony-offering-free-allclear-id-plus-identity-theft-protection-in-the-united-states-through-debix-inc/

    The Welcome Back package is their way of saying "we appreciate you as customers and here's a little gift for being patient with us." They don't have to do this. They're already doing enough with reinforcing security and offering credit protection services.
    fullmetalx
    • RE: Sony's

      @fullmetalx The free ID theft service would be great if you actually receive the email to sign up for it. They announced it on the 5th and I still have yet to receive the actual invite email they promised "over the next few days".
      NotEd3k
    • RE: Sony's

      @fullmetalx I absolutely LOVE how this post ignores the fact that Sony already promised a year of credit protection, and that the "Welcome Back" Package is a separate way of saying "we think so little of our customers that we're only offering a pittance to compensate weeks of lost service and your credit card info being stolen."
      awkward hug
    • RE: Sony's

      @fullmetalx

      Why should i trust what Sony offers us? Seeing how poor of a job they have been doing so far. And is Sony getting a cut of any new member that keep using the service?? Let me choose my own CC protection service. Trust and Sony do not go hand in hand
      Stan57