Sony confirms PlayStation Network hack exposed user info

Sony confirms PlayStation Network hack exposed user info

Summary: Sony Computer Entertainment on Tuesday admitted that user information on its PlayStation Network and Qriocity services has been compromised, and that credit card information may have been compromised, as well.In a post to the PlayStation blog, senior director of corporate communications and social media Patrick Seybold relayed the message following a six-day outage - and an outage of information for which Sony has been strenuously criticized.

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Sony Computer Entertainment on Tuesday admitted that user information on its PlayStation Network and Qriocity services has been compromised, and that credit card information may have been compromised, as well.

In a post to the PlayStation blog, senior director of corporate communications and social media Patrick Seybold relayed the message following a six-day outage - and an outage of information for which Sony has been strenuously criticized.

"...certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network," reads the missive.

Sony says that it has engaged an outside security firm to investigate. Erring on the side of caution, Sony said that personal information may have been gleaned from user accounts, including name, address, and credit card information - they really aren't sure how extensive the security failure is at this point.

Once service has been restored, Sony suggests that PSN and Qriocity users change their user name and password; the company has also provided details on how users can check their credit reports - surely cold comfort for users affected by this problem.

"We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible," reads the note.

Topics: Networking, Hardware, Mobility

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Talkback

41 comments
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  • RE: Sony confirms PlayStation Network hack exposed user info

    how do you change user name and password
    ciaranl95
    • RE: Sony confirms PlayStation Network hack exposed user info

      @ciaranl95 Can't - not until the service is back up & operational
      samalie
    • RE: Sony confirms PlayStation Network hack exposed user info

      @ciaranl95
      Ask them.
      BigJohnLg
    • RE: Sony confirms PlayStation Network hack exposed user info

      @ciaranl95 you can't ever change your username, not even when you can connect. your only option is to delete your account and start over with a different username
      diskreaderror@...
      • RE: Sony confirms PlayStation Network hack exposed user info

        @diskreaderror@...

        They might change that if the breach is that damned widespread.
        Lerianis10
    • RE: Sony confirms PlayStation Network hack exposed user info

      @ciaranl95
      I looked at the forum that was linked yesterday in an article and it was filled with children who's biggest complaint was how long it would take to recover. I hope this gets enough news coverage that parents know their information may have been compromised if they allow their kids to play on their account or ever let them use their credit card for a purchase on there.
      Admin71
  • RE: Sony confirms PlayStation Network hack exposed user info

    L O L
    Sony really messed with the wrong people when they killed the linux support and then went after geohotz.. even though he has nothing to do with this.. im sure some hackers took this as a direct insult.
    shdw_knt@...
    • Message has been deleted.

      kadengt
      • RE: Sony confirms PlayStation Network hack exposed user info

        @kadengt Thats if they don't beat the crap out of you.Not being mean.

        I'm and PSN and Xbox live lover but it still just don't believe that some wanna be hackers would want to hack PSN.If i were PSN i would first track there Virus or whatever they used to hack PSN then i would connect to the computer and get to the bottom of this.
        Kenstar174
      • RE: Sony confirms PlayStation Network hack exposed user info

        @kadengt<br><br><i>"Your an idiot."</i><br><br>Oh the irony in that statement.

        He made a valid point even though you don't agree with it. No, it's no laughing matter but that very well may be the motivation behind the attacks.
        jmiller1978
    • Nobody killed Linux support....

      @shdw_knt@...

      a) It was never there officially.
      b) You could keep it if you didn't choose the updated firmware.

      c) Loads of us downloaded it but never converted.... way too much hassle. I soon got over it... so should they.

      d) Dont try to justify this; because who knows what info they have. Hopefully it's yours and not mine but info goes back along way.
      johnmckay
    • RE: Sony confirms PlayStation Network hack exposed user info

      @shdw_knt@... <br><br>You really are an idiot! Whoever did this has not attacked Sony, they've attacked users. These low-lifes have gone for account information and no doubt particularly for credit card information. That affects ordinary people with almost no impact on Sony. If these bastards had wanted to make a point to Sony, there are so many more ways in which they could have done it without stealing credit card and other information. The bottom line, these people are not moralistic martyrs . . . they are nothing more than bottom feeding criminals!
      Wakemewhentrollsgone
      • RE: Sony confirms PlayStation Network hack exposed user info

        @ptorning
        Actually, the stolen credit card details *are* Sony's problem, and not the people who own the cards, Sony are the ones that have to mop up, yes, it will be inconvenient to sort out your card being used by criminals, but you are covered by your bank, by Visa, by Mastercard, AMEX, *and* by the fact that Sony are at fault, it is going to cost Sony a fortune.
        RandomCake
    • RE: Sony confirms PlayStation Network hack exposed user info

      The background debated over on Maker Blog put GeoHotz and his followers firmly in the OS framework, therefore not a cracker - the only difference from the WII and Kinnect hacks being the reaction of the target company, as GeoH pointed out at the time - if they'd have intended cracking them, it would have been midwinter, not now. Although some may walk the back alleys, it's not their style, in any case. Much more likely it's Chinese.
      JelMin
  • RE: Sony confirms PlayStation Network hack exposed user info

    you can't
    mikejade
    • RE: Sony confirms PlayStation Network hack exposed user info

      @mikejade

      you can't while the service is offline. yikes, #epic failure
      x0prahWinfr3yx
  • Quick!

    Change your birth date.
    symbolset
    • RE: Sony confirms PlayStation Network hack exposed user info

      @symbolset

      You use your actual birthday on any site?
      CyberZombie
      • They should never have asked most of the data they collected

        It's a gaming network!

        Is criticism of Sony still accepted in talkbacks even though MS criticism is deleted? Does anyone have a copy of the new rules?
        Richard Flude
  • RE: Sony confirms PlayStation Network hack exposed user info

    That's horrible.It should have never happened.
    anto31